Re: [WISPA] Customer Routers
One customer that knows enough to be dangerous runs around town telling 20 people they hate your service. From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Justin Wilson Sent: Friday, April 27, 2012 1:11 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Yes there are. But the ones who don't know what you are doing cost you money, time, and reputation. Had one guy just the other day called every time his Internet went out. This had been going on for 3 days. It would go out for 3-4 minutes at a time. He's a gamer and belongs to some Clan. Guy was so irate one of the younger techs went out and sat with him for an hour. During that time his Internet went out 3 times. Tech breaks out a 751, hooks it up, Internet lasts an hour. Hooks his router backup and within 15 minutes Internet goes out. We were willing to give him the 751 and just charge him for the service call. The Customers response was I paid $200 for this gaming router. If you can't make it work I am switching. Even if we installed our own router he was going to hook up his gaming router anyway because the box said optimized for online gaming. Service was pulled, he want to the 15 meg Wild Blue, and now he is begging to come back because he can't deal with 700ms ping times. This customer was so clueless and such a loud mouth he scared away 3 installs, not to mention all the support time. That is why we don't install software. Most of the time we si the customer in front of the computer and walk them through the configuration. No room for I don't know what they did to my computer but now my printer doesn't work. Justin From: Al Stewart stewa...@westcreston.ca Reply-To: stewa...@westcreston.ca, WISPA General List wireless@wispa.org Date: Friday, April 27, 2012 12:54 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers Been following this thread ... seems like you guys assume that ALL your customers, and ALL users of internet are total idiots with crappy equipment. Surely there are some who have decent equipment and know what they are doing. :-) Al -- At 12:53 PM 4/27/2012 -0400, Andy Trimmell wrote: --- Content-Class: urn:content-classes:message Content-Type: multipart/alternative; boundary=_=_NextPart_001_01CD2496.54597EFE You really think customers listen? I had a lady blame us for lightning hitting her TV. People are going to blame you regardless of how much money you lose on them. We also keep routers separate of our responsibility. We do require our customers to have one at the time of the installation and we set it up for them. We explain that our responsibility starts at the little white/black box (injector) includes the cable and the unit on the roof. Anything else is their problem. We have a nifty screen that pops up when their router is on DHCP letting them know that they‚re „internet is working great! But oops! Your router has lost its configuration‰ „here‚s the instructions in this pdf or you can call us for a $30 router setup.‰ „you‚re also welcome to bring in the router for us to configure free of charge.‰ From: wireless-boun...@wispa.org [ mailto:wireless-boun...@wispa.org mailto:wireless-boun...@wispa.org ] On Behalf Of Darin Steffl Sent: Thursday, April 26, 2012 9:43 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers They should have no reason to do that and if they do, they're only causing problems for themselves with double or triple NAT. I make it clear when I install that the router I give them is the only router they can use and I will fix/replace it free of charge if THEY don't break it. If they cause an issue with my equipment or by adding another router and they expect me to fix it, there will be a charge. If they follow my instructions, they will be taken care of. On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson li...@mtin.net wrote: How do you handle the customers who then put a link sys behind your provided router? From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 6:38 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company
Re: [WISPA] Customer Routers
We use mainly Linksys units. They are a bit more expensive but we don't deal with warranty issues etc. I'll install them at hookup if the customer wants one. We've been trying the ones from Readylink but so far the jury is out on them. Sometimes they work nicely, other customers have nothing but trouble with them. Half the cost of the Linksys and better antennas. Some days I just wish the POE had a wifi router built into it so we could include wifi like the telco does these days. marlon - Original Message - From: Darin Steffl To: wireless@wispa.org Sent: Thursday, April 26, 2012 11:31 AM Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl -- ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
We sell our customers routers, both Netgear and Linksys. We charge $100 and guarantee the router for as long as they are on the service with us. Linksys seem to have a much higher failure rate than the Netgear units. Netgear routers do pppoe better and more reliably. ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Marlon, In response to your statement: Some days I just wish the POE had a wifi router built into it so we could include wifi like the telco does these days. ARC makes one. It's the iFlex indoor AP. You could use any brand of POE (including Moto) from 9-24VDC to power the device and then passthrough power to a client device on the roof. Thanks, Ryan McKenzie On 4/30/12 11:05 AM, Marlon K. Schafer (509-982-2181) wrote: We use mainly Linksys units. They are a bit more expensive but we don't deal with warranty issues etc. I'll install them at hookup if the customer wants one. We've been trying the ones from Readylink but so far the jury is out on them. Sometimes they work nicely, other customers have nothing but trouble with them. Half the cost of the Linksys and better antennas. Some days I just wish the POE had a wifi router built into it so we could include wifi like the telco does these days. marlon - Original Message - *From:* Darin Steffl mailto:dcsho...@gmail.com *To:* wireless@wispa.org mailto:wireless@wispa.org *Sent:* Thursday, April 26, 2012 11:31 AM *Subject:* [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Check your configuration installed over twenty and didn't have a problem with any of them after upgrading to the llatest firmware. Upgrade if you haven't and you will be fine. On Thu, Apr 26, 2012 at 7:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Akinlolu Ajayi-Obe as technologies ltd. 234(0)8023258027 This e-mail and any attachments are intended solely for the use of the intended recipient(s) and may contain legally privileged, proprietary and/or confidential information. Any use, disclosure, dissemination, distribution or copying of this e-mail and any attachments for any purposes that have not been specifically authorized by the sender is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and permanently delete all copies and attachments. The entire content of this e-mail is for information purposes only and should not be relied upon by the recipient in any way unless otherwise confirmed in writing by way of letter or facsimile ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Hmmm, anyone using them? Who stocks them? What do you do, plug your own power brick into it? That would kind of defete the purpose wouldn't it? That's not really much different than a standard install. thanks, marlon - Original Message - From: Ryan McKenzie To: WISPA General List Sent: Monday, April 30, 2012 10:30 AM Subject: Re: [WISPA] Customer Routers Marlon, In response to your statement: Some days I just wish the POE had a wifi router built into it so we could include wifi like the telco does these days. ARC makes one. It's the iFlex indoor AP. You could use any brand of POE (including Moto) from 9-24VDC to power the device and then passthrough power to a client device on the roof. Thanks, Ryan McKenzie On 4/30/12 11:05 AM, Marlon K. Schafer (509-982-2181) wrote: We use mainly Linksys units. They are a bit more expensive but we don't deal with warranty issues etc. I'll install them at hookup if the customer wants one. We've been trying the ones from Readylink but so far the jury is out on them. Sometimes they work nicely, other customers have nothing but trouble with them. Half the cost of the Linksys and better antennas. Some days I just wish the POE had a wifi router built into it so we could include wifi like the telco does these days. marlon - Original Message - From: Darin Steffl To: wireless@wispa.org Sent: Thursday, April 26, 2012 11:31 AM Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl -- ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Looks to be powered by the stock cpe's poe. We need one that does both. --- On Mon, 4/30/12, Marlon K. Schafer (509-982-2181) o...@odessaoffice.com wrote: From: Marlon K. Schafer (509-982-2181) o...@odessaoffice.com Subject: Re: [WISPA] Customer Routers To: WISPA General List wireless@wispa.org Date: Monday, April 30, 2012, 5:00 PM Hmmm, anyone using them? Who stocks them? What do you do, plug your own power brick into it? That would kind of defete the purpose wouldn't it? That's not really much different than a standard install. thanks, marlon - Original Message - From: Ryan McKenzie To: WISPA General List Sent: Monday, April 30, 2012 10:30 AM Subject: Re: [WISPA] Customer Routers Marlon, In response to your statement: Some days I just wish the POE had a wifi router built into it so we could include wifi like the telco does these days. ARC makes one. It's the iFlex indoor AP. You could use any brand of POE (including Moto) from 9-24VDC to power the device and then passthrough power to a client device on the roof. Thanks, Ryan McKenzie On 4/30/12 11:05 AM, Marlon K. Schafer (509-982-2181) wrote: We use mainly Linksys units. They are a bit more expensive but we don't deal with warranty issues etc. I'll install them at hookup if the customer wants one. We've been trying the ones from Readylink but so far the jury is out on them. Sometimes they work nicely, other customers have nothing but trouble with them. Half the cost of the Linksys and better antennas. Some days I just wish the POE had a wifi router built into it so we could include wifi like the telco does these days. marlon - Original Message - From: Darin Steffl To: wireless@wispa.org Sent: Thursday, April 26, 2012 11:31 AM Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -Inline Attachment Follows- ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
The iFlex ships with a 24V. 07A POE brick. That plugs into 120VAC, and allows you to run 100m of cat5 where you can install the iFlex indoor AP. Perhaps you don't want your indoor AP broadcasting from where it is plugged in. Then you can run an additional 100m to the roof where the iFlex will pass through 24VDC to power up a client device, such as NanoStation or Canopy SM. It might not be exactly what you are looking for, but it gives you a WISP oriented indoor device with WISP features for a price that should be competitive with Linksys, Netgear etc. As for 'are they being used', yes, quite a bit. It is still a new product, but internationally it's started to take off. There are thousands in the market that are being used as an indoor AP to power an outdoor CPE. Most WISPs are charging the customer for the indoor AP, and adding a $2-5 fee per month to manage their indoor network as well. Double Radius, Titan Wireless, ISP Supplies, Pasadena, Cayman Wireless should all have them in stock. Thanks, Ryan McKenzie On 4/30/12 3:31 PM, Jason Bailey wrote: Looks to be powered by the stock cpe's poe. We need one that does both. --- On *Mon, 4/30/12, Marlon K. Schafer (509-982-2181) /o...@odessaoffice.com/*wrote: From: Marlon K. Schafer (509-982-2181) o...@odessaoffice.com Subject: Re: [WISPA] Customer Routers To: WISPA General List wireless@wispa.org Date: Monday, April 30, 2012, 5:00 PM Hmmm, anyone using them? Who stocks them? What do you do, plug your own power brick into it? That would kind of defete the purpose wouldn't it? That's not really much different than a standard install. thanks, marlon - Original Message - *From:* Ryan McKenzie /mc/compose?to=rmcken...@antennas.com *To:* WISPA General List /mc/compose?to=wireless@wispa.org *Sent:* Monday, April 30, 2012 10:30 AM *Subject:* Re: [WISPA] Customer Routers Marlon, In response to your statement: Some days I just wish the POE had a wifi router built into it so we could include wifi like the telco does these days. ARC makes one. It's the iFlex indoor AP. You could use any brand of POE (including Moto) from 9-24VDC to power the device and then passthrough power to a client device on the roof. Thanks, Ryan McKenzie On 4/30/12 11:05 AM, Marlon K. Schafer (509-982-2181) wrote: We use mainly Linksys units. They are a bit more expensive but we don't deal with warranty issues etc. I'll install them at hookup if the customer wants one. We've been trying the ones from Readylink but so far the jury is out on them. Sometimes they work nicely, other customers have nothing but trouble with them. Half the cost of the Linksys and better antennas. Some days I just wish the POE had a wifi router built into it so we could include wifi like the telco does these days. marlon - Original Message - *From:* Darin Steffl /mc/compose?to=dcsho...@gmail.com *To:* wireless@wispa.org /mc/compose?to=wireless@wispa.org *Sent:* Thursday, April 26, 2012 11:31 AM *Subject:* [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org /mc/compose?to=Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org /mc/compose?to=Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -Inline Attachment Follows- ___ Wireless mailing list Wireless@wispa.org /mc/compose?to=Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org
Re: [WISPA] Customer Routers
We now almost always include a Cisco RV42 with our preconfigured IP video surveillance systems, and ask our clients to install these instead of whatever piece of crap they had in there before, or to bring in a separate WAN IP. RV42's have proven to be very reliable and support several functions that make life easier for us during and after the installation, including built-in pptp and ipsec VPN host, multiple WAN ports with true DMZ, multiple subnets, port management and several ways to configure port-forwards. Since we started doing this, we've saved our clients a lot of money by not having to charge them for our time remotely deciphering and debugging their previous router setup (which are often a complete mess, and they've lost the password :-) Tom S. On 4/26/2012 3:38 PM, Darin Steffl wrote: I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.com mailto:j...@imaginenetworksllc.com wrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 tel:937-552-2340 Direct: 937-552-2343 tel:937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net mailto:li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com mailto:dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org mailto:wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org mailto:wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org mailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org mailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
You really think customers listen? I had a lady blame us for lightning hitting her TV. People are going to blame you regardless of how much money you lose on them. We also keep routers separate of our responsibility. We do require our customers to have one at the time of the installation and we set it up for them. We explain that our responsibility starts at the little white/black box (injector) includes the cable and the unit on the roof. Anything else is their problem. We have a nifty screen that pops up when their router is on DHCP letting them know that they're internet is working great! But oops! Your router has lost its configuration here's the instructions in this pdf or you can call us for a $30 router setup. you're also welcome to bring in the router for us to configure free of charge. From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Darin Steffl Sent: Thursday, April 26, 2012 9:43 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers They should have no reason to do that and if they do, they're only causing problems for themselves with double or triple NAT. I make it clear when I install that the router I give them is the only router they can use and I will fix/replace it free of charge if THEY don't break it. If they cause an issue with my equipment or by adding another router and they expect me to fix it, there will be a charge. If they follow my instructions, they will be taken care of. On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson li...@mtin.net wrote: How do you handle the customers who then put a link sys behind your provided router? From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 6:38 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.com wrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM
Re: [WISPA] Customer Routers
Been following this thread ... seems like you guys assume that ALL your customers, and ALL users of internet are total idiots with crappy equipment. Surely there are some who have decent equipment and know what they are doing. :-) Al -- At 12:53 PM 4/27/2012 -0400, Andy Trimmell wrote: --- Content-Class: urn:content-classes:message Content-Type: multipart/alternative; boundary=_=_NextPart_001_01CD2496.54597EFE You really think customers listen? I had a lady blame us for lightning hitting her TV. People are going to blame you regardless of how much money you lose on them. We also keep routers separate of our responsibility. We do require our customers to have one at the time of the installation and we set it up for them. We explain that our responsibility starts at the little white/black box (injector) includes the cable and the unit on the roof. Anything else is their problem. We have a nifty screen that pops up when their router is on DHCP letting them know that they're internet is working great! But oops! Your router has lost its configuration here's the instructions in this pdf or you can call us for a $30 router setup. you're also welcome to bring in the router for us to configure free of charge. From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Darin Steffl Sent: Thursday, April 26, 2012 9:43 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers They should have no reason to do that and if they do, they're only causing problems for themselves with double or triple NAT. I make it clear when I install that the router I give them is the only router they can use and I will fix/replace it free of charge if THEY don't break it. If they cause an issue with my equipment or by adding another router and they expect me to fix it, there will be a charge. If they follow my instructions, they will be taken care of. On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson mailto:li...@mtin.netli...@mtin.net wrote: How do you handle the customers who then put a link sys behind your provided router? From: Darin Steffl mailto:dcsho...@gmail.comdcsho...@gmail.com Reply-To: WISPA General List mailto:wireless@wispa.orgwireless@wispa.org Date: Thursday, April 26, 2012 6:38 PM To: WISPA General List mailto:wireless@wispa.orgwireless@wispa.org Subject: Re: [WISPA] Customer Routers I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman mailto:j...@imaginenetworksllc.comj...@imaginenetworksllc.com wrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: tel:937-552-2340937-552-2340 Direct: tel:937-552-2343937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson mailto:li...@mtin.netli...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl
Re: [WISPA] Customer Routers
Yes there are. But the ones who don't know what you are doing cost you money, time, and reputation. Had one guy just the other day called every time his Internet went out. This had been going on for 3 days. It would go out for 3-4 minutes at a time. He's a gamer and belongs to some Clan. Guy was so irate one of the younger techs went out and sat with him for an hour. During that time his Internet went out 3 times. Tech breaks out a 751, hooks it up, Internet lasts an hour. Hooks his router backup and within 15 minutes Internet goes out. We were willing to give him the 751 and just charge him for the service call. The Customers response was I paid $200 for this gaming router. If you can't make it work I am switching. Even if we installed our own router he was going to hook up his gaming router anyway because the box said optimized for online gaming. Service was pulled, he want to the 15 meg Wild Blue, and now he is begging to come back because he can't deal with 700ms ping times. This customer was so clueless and such a loud mouth he scared away 3 installs, not to mention all the support time. That is why we don't install software. Most of the time we si the customer in front of the computer and walk them through the configuration. No room for I don't know what they did to my computer but now my printer doesn't work. Justin From: Al Stewart stewa...@westcreston.ca Reply-To: stewa...@westcreston.ca, WISPA General List wireless@wispa.org Date: Friday, April 27, 2012 12:54 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers Been following this thread ... seems like you guys assume that ALL your customers, and ALL users of internet are total idiots with crappy equipment. Surely there are some who have decent equipment and know what they are doing. :-) Al -- At 12:53 PM 4/27/2012 -0400, Andy Trimmell wrote: --- Content-Class: urn:content-classes:message Content-Type: multipart/alternative; boundary=_=_NextPart_001_01CD2496.54597EFE You really think customers listen? I had a lady blame us for lightning hitting her TV. People are going to blame you regardless of how much money you lose on them. We also keep routers separate of our responsibility. We do require our customers to have one at the time of the installation and we set it up for them. We explain that our responsibility starts at the little white/black box (injector) includes the cable and the unit on the roof. Anything else is their problem. We have a nifty screen that pops up when their router is on DHCP letting them know that they‚re „internet is working great! But oops! Your router has lost its configuration‰ „here‚s the instructions in this pdf or you can call us for a $30 router setup.‰ „you‚re also welcome to bring in the router for us to configure free of charge.‰ From: wireless-boun...@wispa.org [ mailto:wireless-boun...@wispa.org mailto:wireless-boun...@wispa.org ] On Behalf Of Darin Steffl Sent: Thursday, April 26, 2012 9:43 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers They should have no reason to do that and if they do, they're only causing problems for themselves with double or triple NAT. I make it clear when I install that the router I give them is the only router they can use and I will fix/replace it free of charge if THEY don't break it. If they cause an issue with my equipment or by adding another router and they expect me to fix it, there will be a charge. If they follow my instructions, they will be taken care of. On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson li...@mtin.net wrote: How do you handle the customers who then put a link sys behind your provided router? From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 6:38 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.com mailto:j...@imaginenetworksllc.com wrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937
Re: [WISPA] Customer Routers
We have them in stock. We also have a pile of them in the field for client routers. I've had a couple 750g die but so far no problems with the 751. Jim From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Randy Cosby Sent: Thursday, April 26, 2012 5:48 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Where are you getting 751's now? They seem pretty rare in the wild. Randy On 4/26/2012 4:27 PM, Justin Wilson wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Randy Cosby| InfoWest, Inc | www.infowest.com Vice President | 435-674-0165 x 2010 | facebook.com/infowest No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Part of my point is we don't do computer repair. We are a communications provider. Some might see an opportunity to upsell the customer to a router. The margin is not there unless you are doing computer repair and have the staff for it. We do sell managed services to businesses only, but that's a whole different animal. The guy paying $30 a month isn't cost effective to tweak a router we sold him everytime his pings to xboxlive jump 10ms. I look at it as Satellite. I know many many people who jump back and forth to Dish and Directv. Many of them wait until they have problems with the DVR or receiver. If the provider won't replace it for free they switch and get the promotion. How many of you have done that? :-) If the customer associates the router with your service you better be prepared to replace it should something happen. E Justin From: Justin Wilson li...@mtin.net Reply-To: WISPA General List wireless@wispa.org Date: Friday, April 27, 2012 1:10 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers Yes there are. But the ones who don't know what you are doing cost you money, time, and reputation. Had one guy just the other day called every time his Internet went out. This had been going on for 3 days. It would go out for 3-4 minutes at a time. He's a gamer and belongs to some Clan. Guy was so irate one of the younger techs went out and sat with him for an hour. During that time his Internet went out 3 times. Tech breaks out a 751, hooks it up, Internet lasts an hour. Hooks his router backup and within 15 minutes Internet goes out. We were willing to give him the 751 and just charge him for the service call. The Customers response was I paid $200 for this gaming router. If you can't make it work I am switching. Even if we installed our own router he was going to hook up his gaming router anyway because the box said optimized for online gaming. Service was pulled, he want to the 15 meg Wild Blue, and now he is begging to come back because he can't deal with 700ms ping times. This customer was so clueless and such a loud mouth he scared away 3 installs, not to mention all the support time. That is why we don't install software. Most of the time we si the customer in front of the computer and walk them through the configuration. No room for I don't know what they did to my computer but now my printer doesn't work. Justin From: Al Stewart stewa...@westcreston.ca Reply-To: stewa...@westcreston.ca, WISPA General List wireless@wispa.org Date: Friday, April 27, 2012 12:54 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers Been following this thread ... seems like you guys assume that ALL your customers, and ALL users of internet are total idiots with crappy equipment. Surely there are some who have decent equipment and know what they are doing. :-) Al -- At 12:53 PM 4/27/2012 -0400, Andy Trimmell wrote: --- Content-Class: urn:content-classes:message Content-Type: multipart/alternative; boundary=_=_NextPart_001_01CD2496.54597EFE You really think customers listen? I had a lady blame us for lightning hitting her TV. People are going to blame you regardless of how much money you lose on them. We also keep routers separate of our responsibility. We do require our customers to have one at the time of the installation and we set it up for them. We explain that our responsibility starts at the little white/black box (injector) includes the cable and the unit on the roof. Anything else is their problem. We have a nifty screen that pops up when their router is on DHCP letting them know that they‚re „internet is working great! But oops! Your router has lost its configuration‰ „here‚s the instructions in this pdf or you can call us for a $30 router setup.‰ „you‚re also welcome to bring in the router for us to configure free of charge.‰ From: wireless-boun...@wispa.org [ mailto:wireless-boun...@wispa.org mailto:wireless-boun...@wispa.org ] On Behalf Of Darin Steffl Sent: Thursday, April 26, 2012 9:43 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers They should have no reason to do that and if they do, they're only causing problems for themselves with double or triple NAT. I make it clear when I install that the router I give them is the only router they can use and I will fix/replace it free of charge if THEY don't break it. If they cause an issue with my equipment or by adding another router and they expect me to fix it, there will be a charge. If they follow my instructions, they will be taken care of. On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson li...@mtin.net wrote: How do you handle the customers who then put a link sys behind your provided router? From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 6:38 PM To: WISPA General
Re: [WISPA] Customer Routers
Interesting, mine has been running without a glitch at home since November, nothing fancy in the config, just a standard SOHO setup with one pptp VPN connection. On 04/26/2012 02:23 PM, Josh Luthman wrote: Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com mailto:bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com mailto:ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com mailto:dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org mailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org mailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org mailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Same here, We have dozens of them out in the field and I have one that we use with no issues. The only issue I have seen at all was with a Kindle that would drop every time the WPA2 key would refresh. So I am not sure if this was a kindle issue or MT issue. Chadd _ From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sam Tetherow Sent: Friday, April 27, 2012 12:44 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Interesting, mine has been running without a glitch at home since November, nothing fancy in the config, just a standard SOHO setup with one pptp VPN connection. On 04/26/2012 02:23 PM, Josh Luthman wrote: Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
less than 1 in 50 know what they are doing. About 1 in 5 THINKS they do! On 4/27/2012 12:54 PM, Al Stewart wrote: Been following this thread ... seems like you guys assume that ALL your customers, and ALL users of internet are total idiots with crappy equipment. Surely there are some who have decent equipment and know what they are doing. :-) Al -- At 12:53 PM 4/27/2012 -0400, Andy Trimmell wrote: --- Content-Class: urn:content-classes:message Content-Type: multipart/alternative; boundary=_=_NextPart_001_01CD2496.54597EFE You really think customers listen? I had a lady blame us for lightning hitting her TV. People are going to blame you regardless of how much money you lose on them. We also keep routers separate of our responsibility. We do require our customers to have one at the time of the installation and we set it up for them. We explain that our responsibility starts at the little white/black box (injector) includes the cable and the unit on the roof. Anything else is their problem. We have a nifty screen that pops up when their router is on DHCP letting them know that they're internet is working great! But oops! Your router has lost its configuration here's the instructions in this pdf or you can call us for a $30 router setup. you're also welcome to bring in the router for us to configure free of charge. *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *Darin Steffl *Sent:* Thursday, April 26, 2012 9:43 PM *To:* WISPA General List *Subject:* Re: [WISPA] Customer Routers They should have no reason to do that and if they do, they're only causing problems for themselves with double or triple NAT. I make it clear when I install that the router I give them is the only router they can use and I will fix/replace it free of charge if THEY don't break it. If they cause an issue with my equipment or by adding another router and they expect me to fix it, there will be a charge. If they follow my instructions, they will be taken care of. On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson li...@mtin.net mailto:li...@mtin.net wrote: How do you handle the customers who then put a link sys behind your provided router? *From: *Darin Steffl dcsho...@gmail.com mailto:dcsho...@gmail.com *Reply-To: *WISPA General List wireless@wispa.org mailto:wireless@wispa.org *Date: *Thursday, April 26, 2012 6:38 PM *To: *WISPA General List wireless@wispa.org mailto:wireless@wispa.org *Subject: *Re: [WISPA] Customer Routers I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.com mailto:j...@imaginenetworksllc.com wrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 tel:937-552-2340 Direct: 937-552-2343 tel:937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net mailto:li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support
[WISPA] Customer Routers
Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
My uptime is nothing to brag about...but it's been up 41 days since I last upgraded to 5.14 and I haven't had any issues with them. Regards, Chuck On Thu, Apr 26, 2012 at 3:23 PM, Josh Luthman j...@imaginenetworksllc.com wrote: Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
We've been using those TP-Link TL-WR841N's from Newegg for about 31 free shipping. Price and shipping fluctuates. But the have a good range, detachable antennas to use even bigger antennas. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Darin Steffl Sent: Thursday, April 26, 2012 1:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl _ No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I had lockup issues with my free Vegas RB751. Re-configured it as an AP only, no routing, no DHCP, ... and it has been solid for months. Love the range. Ed Spoon Manager of Internet Services triparish.nethttp://triparish.net/ / cajun.nethttp://cajun.net/ Ph: 985-879-3219 / Fax: 985-876-6789 Computer Sales Services, Inc. Member: FISPA / WISPA From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.commailto:bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.commailto:ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.commailto:dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.orgmailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.orgmailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.orgmailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
We also use those routers for a basic install. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Chris Fabien Sent: Thursday, April 26, 2012 1:41 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless _ No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Yeah, Josh I don't get that. I've got at least a half dozen at in various locations, and have had no problems with them. Order a new one and chunk that one. I still haven't found an antenna to use as an external on those.. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless _ No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
The one that I am using now was one that I bought. So either I'm 2 for 2 with bad ones or Mikrotik has problems. Chuck has 5.14 working so I will try that and hopefully my uptime doesn't exceed his. I'd like to see 40 days of uptime. A week would be a step forward at this point. On 5.7 currently. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 3:34 PM, Chris Hudson ch...@htswireless.com wrote: Yeah, Josh I don’t get that. I’ve got at least a half dozen at in various locations, and have had no problems with them. Order a new one and chunk that one. I still haven’t found an antenna to use as an external on those.. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Right now Winbox is locked up and webfig/webfox is being difficult. Come on, Mikrotik... Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 4:22 PM, Josh Luthman j...@imaginenetworksllc.com wrote: The one that I am using now was one that I bought. So either I'm 2 for 2 with bad ones or Mikrotik has problems. Chuck has 5.14 working so I will try that and hopefully my uptime doesn't exceed his. I'd like to see 40 days of uptime. A week would be a step forward at this point. On 5.7 currently. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 3:34 PM, Chris Hudson ch...@htswireless.com wrote: Yeah, Josh I don’t get that. I’ve got at least a half dozen at in various locations, and have had no problems with them. Order a new one and chunk that one. I still haven’t found an antenna to use as an external on those.. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Right now Winbox is locked up and webfig/webfox is being difficult. Come on, Mikrotik... Have one RB751 at home and another at work. No issues at all. Been running 2 - 4 months. ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I bought a RB751 for my home. Worked about a month and then died. All the lights on it just blink when you plug it in. However, We've deployed a ton of them and I've only seen a few have the same problem mine at home did. I've also found that if your going to primarily use it while in the same room. Turn the power way down. It's just to strong to get decent (15Mb/s) throughput if your in the same room as it. Nick Olsen Network Operations (855) FLSPEED x106 From: Josh Luthman j...@imaginenetworksllc.com Sent: Thursday, April 26, 2012 4:23 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers The one that I am using now was one that I bought. So either I'm 2 for 2 with bad ones or Mikrotik has problems. Chuck has 5.14 working so I will try that and hopefully my uptime doesn't exceed his. I'd like to see 40 days of uptime. A week would be a step forward at this point. On 5.7 currently. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 3:34 PM, Chris Hudson ch...@htswireless.com wrote: Yeah, Josh I don't get that. I've got at least a half dozen at in various locations, and have had no problems with them. Order a new one and chunk that one. I still haven't found an antenna to use as an external on those.. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I went through a lot of grief with 5.x in general. I have a variety of boxes running 4.11 through 5.9 across the network and there were a number I upgraded to 5.x that I had to downgrade back to 4.x because they kept freezing. Required a trip to the site to power cycle to fix them. They were, in essence, configured identically to other boxes but some were fine, some weren't. I even have an x86 box running 5.0beta6 that has been up for probably a year and a half now.. no problem. No idea if it is a hardware issue or configuration issue but, other than the IPs on the interfaces, the boxes I had were configured basically identically. I'm not really familiar with the particular unit that you have but if it will work on 4.x code, try it at 4.17 and see what happens. Most of my 4.x tiks have 100s of days of uptime. On 4/26/2012 3:24 PM, Josh Luthman wrote: Right now Winbox is locked up and webfig/webfox is being difficult. Come on, Mikrotik... Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 4:22 PM, Josh Luthman j...@imaginenetworksllc.com wrote: The one that I am using now was one that I bought. So either I'm 2 for 2 with bad ones or Mikrotik has problems. Chuck has 5.14 working so I will try that and hopefully my uptime doesn't exceed his. I'd like to see 40 days of uptime. A week would be a step forward at this point. On 5.7 currently. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 3:34 PM, Chris Hudsonch...@htswireless.com wrote: Yeah, Josh I don’t get that. I’ve got at least a half dozen at in various locations, and have had no problems with them. Order a new one and chunk that one. I still haven’t found an antenna to use as an external on those.. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubiasbl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabiench...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffldcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Simon Westlake Powercode.com (920) 351-1010 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I forget the symptoms, but my RB751 in Vegas was DOA. It shipped with a 12v power supply. Tom from Roc-Noc said to boot it with an 18v supply once and it'll fix it. Sure enough after I did that it has worked every time I tried, with the included 12v. I just use it when I travel, so it hasn't been used many times. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com - Original Message - From: Blake Covarrubias bl...@beamspeed.com To: WISPA General List wireless@wispa.org Sent: Thursday, April 26, 2012 2:19:33 PM Subject: Re: [WISPA] Customer Routers Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
So after 10 minutes web fig let me reboot. Now it is not booting. Blinking Ethernet ports quickly if there is link. No data no wifi. Where is my Linkski Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 5:01 PM, Mike Hammett wispawirel...@ics-il.net wrote: I forget the symptoms, but my RB751 in Vegas was DOA. It shipped with a 12v power supply. Tom from Roc-Noc said to boot it with an 18v supply once and it'll fix it. Sure enough after I did that it has worked every time I tried, with the included 12v. I just use it when I travel, so it hasn't been used many times. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com - Original Message - From: Blake Covarrubias bl...@beamspeed.com To: WISPA General List wireless@wispa.org Sent: Thursday, April 26, 2012 2:19:33 PM Subject: Re: [WISPA] Customer Routers Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.comwrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Where are you getting 751's now? They seem pretty rare in the wild. Randy On 4/26/2012 4:27 PM, Justin Wilson wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com mailto:dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org mailto:wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org mailto:wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org mailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Randy Cosby| InfoWest, Inc | www.infowest.com Vice President | 435-674-0165 x 2010 | facebook.com/infowest ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
How do you handle the customers who then put a link sys behind your provided router? From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 6:38 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.com wrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 tel:937-552-2340 Direct: 937-552-2343 tel:937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
They should have no reason to do that and if they do, they're only causing problems for themselves with double or triple NAT. I make it clear when I install that the router I give them is the only router they can use and I will fix/replace it free of charge if THEY don't break it. If they cause an issue with my equipment or by adding another router and they expect me to fix it, there will be a charge. If they follow my instructions, they will be taken care of. On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson li...@mtin.net wrote: How do you handle the customers who then put a link sys behind your provided router? From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 6:38 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.com wrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
More faith in them than I do. :-) From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 9:42 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers They should have no reason to do that and if they do, they're only causing problems for themselves with double or triple NAT. I make it clear when I install that the router I give them is the only router they can use and I will fix/replace it free of charge if THEY don't break it. If they cause an issue with my equipment or by adding another router and they expect me to fix it, there will be a charge. If they follow my instructions, they will be taken care of. On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson li...@mtin.net wrote: How do you handle the customers who then put a link sys behind your provided router? From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 6:38 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.com wrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 tel:937-552-2340 Direct: 937-552-2343 tel:937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http
