Re: [AFMUG] OT VPN over PPPOE

I am just giving them enough credit to blame someone else... And enough fault that if it's provable that a simple setting change would fix it, then they shouldn't get paid... Which is pretty much all the time when it comes to Geek squad... I wouldn't let them set up a pair of speakers...

Re: [AFMUG] OT VPN over PPPOE

-- From: "Jason McKemie" <j.mcke...@veloxinetbroadband.com> To: "af@afmug.com" <af@afmug.com> Sent: 2/28/2018 12:16:17 PM Subject: Re: [AFMUG] OT VPN over PPPOE Geek squad figure that out with settings? I think you're giving them too much credit... On Wednesd

Re: [AFMUG] OT VPN over PPPOE

.com> > *Reply-To: *<af@afmug.com> > *Date: *Wednesday, February 28, 2018 at 11:02 AM > > *To: *<af@afmug.com> > *Subject: *Re: [AFMUG] OT VPN over PPPOE > > > > We are not sure as we don’t want to experiment on him now. > > > > Just trying to d

Re: [AFMUG] OT VPN over PPPOE

Geek squad figure that out with settings? I think you're giving them too much credit... On Wednesday, February 28, 2018, Robert wrote: > I would let the customer know that in order to determine if he should be > paid by you for the Geek service call that he needs to let

Re: [AFMUG] OT VPN over PPPOE

Great idea. Thanks. -Original Message- From: Robert Sent: Wednesday, February 28, 2018 9:58 AM To: af@afmug.com Subject: Re: [AFMUG] OT VPN over PPPOE I would let the customer know that in order to determine if he should be paid by you for the Geek service call that he needs to let

Re: [AFMUG] OT VPN over PPPOE

I would let the customer know that in order to determine if he should be paid by you for the Geek service call that he needs to let you do a test to see if it is the MTU settings in the VPN and PPOE. If it turns out that it is fixable via settings in the VPN software, then the customer

Re: [AFMUG] OT VPN over PPPOE

DHCPatriot Not sure about the other questions. From: Carl Peterson Sent: Wednesday, February 28, 2018 9:47 AM To: af@afmug.com Subject: Re: [AFMUG] OT VPN over PPPOE Off topic, but what are you using for DHCP? Are you running a BNG that authenticates the circuit? i.e SVLAN/CVLAN

Re: [AFMUG] OT VPN over PPPOE

I have not got that answer yet. From: Carl Peterson Sent: Wednesday, February 28, 2018 9:42 AM To: af@afmug.com Subject: Re: [AFMUG] OT VPN over PPPOE Was it working, then something changed and it stopped working. or Was it never working. If the latter I'd say not a chance

Re: [AFMUG] OT VPN over PPPOE

* Bill Prince > *Sent:* Wednesday, February 28, 2018 9:17 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] OT VPN over PPPOE > > > Did he ever call you to report/resolve the issue? If you blew him off, > maybe he has an issue. If he never called you, but went straight to Geek &

Re: [AFMUG] OT VPN over PPPOE

of <ch...@wbmfg.com> > *Reply-To: *<af@afmug.com> > *Date: *Wednesday, February 28, 2018 at 11:02 AM > > *To: *<af@afmug.com> > *Subject: *Re: [AFMUG] OT VPN over PPPOE > > > > We are not sure as we don’t want to experiment on him now. > > > > J

Re: [AFMUG] OT VPN over PPPOE

are trying to complete that company wide. From: Bill Prince Sent: Wednesday, February 28, 2018 9:17 AM To: af@afmug.com Subject: Re: [AFMUG] OT VPN over PPPOE Did he ever call you to report/resolve the issue? If you blew him off, maybe he has an issue. If he never called you, but went

Re: [AFMUG] OT VPN over PPPOE

To: <af@afmug.com> Subject: Re: [AFMUG] OT VPN over PPPOE We are not sure as we don’t want to experiment on him now. Just trying to determine if we feel we have a moral duty to reimburse him for his geek squad expenses. If his VPN is not robust enough for PPPOE, I do

Re: [AFMUG] OT VPN over PPPOE

ferent kettle of kittens. *From:* Donnie McCorkle *Sent:* Wednesday, February 28, 2018 8:12 AM *To:* af@afmug.com *Subject:* Re: [AFMUG] OT VPN over PPPOE Was his MTU a factor?  He would manually have to set it on the router behind the PPPoE connection. The limitation would have evaporated when con

Re: [AFMUG] OT VPN over PPPOE

it, then that is a different kettle of kittens. From: Donnie McCorkle Sent: Wednesday, February 28, 2018 8:12 AM To: af@afmug.com Subject: Re: [AFMUG] OT VPN over PPPOE Was his MTU a factor? He would manually have to set it on the router behind the PPPoE connection. The limitation would have

Re: [AFMUG] OT VPN over PPPOE

;af@afmug.com> Subject: Re: [AFMUG] OT VPN over PPPOE Yeah Chuck, we went back and forth with Time Warner getting them to open ports on router for cameras...upgraded NVR and used vendor platform access to finally give manager remote access and monitoring to camp cameras. Jaime Solorza On

Re: [AFMUG] OT VPN over PPPOE

Yeah Chuck, we went back and forth with Time Warner getting them to open ports on router for cameras...upgraded NVR and used vendor platform access to finally give manager remote access and monitoring to camp cameras. Jaime Solorza On Feb 27, 2018 7:31 PM, "Lewis Bergman"

Re: [AFMUG] OT VPN over PPPOE

I think I would tell him to did off. Try getting a credit from quest, att, Verizon, etc. Of course I have had some drinks On Mon, Feb 26, 2018, 4:06 PM Chuck McCown wrote: > Had a customer that works from home. Could not make his VPN work. > We thought perhaps it was a port

Re: [AFMUG] OT VPN over PPPOE

I'd like to be a fly on the wall when you explain that to him lol - Original Message - From: Chuck McCown To: af@afmug.com Sent: Monday, February 26, 2018 6:29 PM Subject: Re: [AFMUG] OT VPN over PPPOE Thanks From: Colin Stanners Sent: Monday, February 26, 2018

Re: [AFMUG] OT VPN over PPPOE

As far as your fault I would say no. You did not tell him to go to geek squad for assist Right? On 02/26/2018 06:29 PM, Chuck McCown wrote: Thanks *From:* Colin Stanners *Sent:* Monday, February 26, 2018 5:19 PM *To:* af@afmug.com *Subject:* Re: [AFMUG] OT VPN over PPPOE Very likely MTU

Re: [AFMUG] OT VPN over PPPOE

+1 on the MTU thingy On 02/26/2018 06:29 PM, Chuck McCown wrote: Thanks *From:* Colin Stanners *Sent:* Monday, February 26, 2018 5:19 PM *To:* af@afmug.com *Subject:* Re: [AFMUG] OT VPN over PPPOE Very likely MTU/fragmentation issue. If you're using PPPoE you have a smaller MTU (1480 / 1492

Re: [AFMUG] OT VPN over PPPOE

Of Paul Stewart Sent: Tuesday, February 27, 2018 5:29 AM To: af@afmug.com Subject: Re: [AFMUG] OT VPN over PPPOE For what it’s worth, I VPN over PPPOE very often …. Works very well. However I did have a point in time where it was totally unstable and after some wireshark traces I found

Re: [AFMUG] OT VPN over PPPOE

: Monday, February 26, 2018 at 7:57 PM To: af <af@afmug.com> Subject: Re: [AFMUG] OT VPN over PPPOE It's a pretty good bet that any Pppoe connection is going to have an MTU of 1492 or less... But yeah, any decent VPN client should be able to handle that just fine... and most un-decent o

Re: [AFMUG] OT VPN over PPPOE

Title: Re: [AFMUG] OT VPN over PPPOE Chuck, How is your PPPoE setup?  We set PPPoE up in our ONT then DHCP the customer's router with a private IP.  That works 99% of the time.  Every once in a while we get a "problem" VPN that just will not work.  In that case we set our system up

Re: [AFMUG] OT VPN over PPPOE

It's a pretty good bet that any Pppoe connection is going to have an MTU of 1492 or less... But yeah, any decent VPN client should be able to handle that just fine... and most un-decent ones too, for that matter On Mon, Feb 26, 2018, 6:28 PM Forrest Christian (List Account) <

Re: [AFMUG] OT VPN over PPPOE

Thanks From: Colin Stanners Sent: Monday, February 26, 2018 5:19 PM To: af@afmug.com Subject: Re: [AFMUG] OT VPN over PPPOE Very likely MTU/fragmentation issue. If you're using PPPoE you have a smaller MTU (1480 / 1492 bytes), some badly configured VPN endpoints may not accept fragmentation

Re: [AFMUG] OT VPN over PPPOE

Depending on the exact settings in PPPoE it may have a smaller MTU than 'normal ethernet'. Any decent VPN should be able to handle this, however. -forrest On Mon, Feb 26, 2018 at 5:06 PM, Chuck McCown wrote: > Had a customer that works from home. Could not make his VPN work.

Re: [AFMUG] OT VPN over PPPOE

Sounds like a MTU issue (PMTUD perhaps?). I’m guessing the other side of the VPN was wanting MTU to be 1500 bytes, but due to PPPoE overhead the client won’t ever be able to receive the full 1500 bytes. So it’s sad and won’t work. We use PPPoE and had one customer that couldn’t get to a random

Re: [AFMUG] OT VPN over PPPOE

I would try to reproduce the problem first. Could be an MTU issue on the VPN setting. On Mon, Feb 26, 2018 at 7:06 PM, Chuck McCown wrote: > Had a customer that works from home. Could not make his VPN work. > We thought perhaps it was a port issue. Opened the ports on the

Re: [AFMUG] OT VPN over PPPOE

Very likely MTU/fragmentation issue. If you're using PPPoE you have a smaller MTU (1480 / 1492 bytes), some badly configured VPN endpoints may not accept fragmentation that is necessary on packets below 1500. On Mon, Feb 26, 2018 at 6:06 PM, Chuck McCown wrote: > Had a customer