Re: [AFMUG] customer support via text message

mailto:af@afmug.com> *Subject:* Re: [AFMUG] customer support via text message Why would a customer think it is ok to text a company's voice number? Do you send sms out from this number? I would never expect that I could text a support or billing phone number unless I had previously received a

Re: [AFMUG] customer support via text message

: Jeremy <jeremysmi...@gmail.com> To: af@afmug.com Date: 09/08/16 12:14 PM Subject: Re: [AFMUG] customer support via text message Our business line is a Google Voice number.   On Thu, Sep 8, 2016 at 8:32 AM, Ken Hohhof <af...@kwisp.com> wrote:   How do you text them back? (assuming your bu

Re: [AFMUG] customer support via text message

by the big oak tree” and we will recognize them. From: Cameron Crum Sent: Thursday, September 08, 2016 10:34 AM To: af@afmug.com Subject: Re: [AFMUG] customer support via text message Why would a customer think it is ok to text a company's voice number? Do you send sms out from this number? I

Re: [AFMUG] customer support via text message

rsday, September 08, 2016 9:14 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] customer support via text message > > We text back and ask for the account information. > > On Thu, Sep 8, 2016 at 8:13 AM, Adam Moffett <dmmoff...@gmail.com> wrote: > >

Re: [AFMUG] customer support via text message

It looks like VoIP Innovations does have an email-to-SMS feature similar to email-to-FAX, so I will test that. I don’t see any auto reply capability though. From: Jason Wilson Sent: Thursday, September 08, 2016 11:02 AM To: af@afmug.com Subject: Re: [AFMUG] customer support via text message

Re: [AFMUG] customer support via text message

th prepaid cards they always have to put money >>>> on, i love them >>>> >>>> On Thu, Sep 8, 2016 at 10:14 AM, Adam Moffett <dmmoff...@gmail.com> >>>> wrote: >>>> >>>>> I'm thinking you'll find a correlation betwe

Re: [AFMUG] customer support via text message

rrelation between those folks and the ones >>>> who don't pay their bills. >>>> >>>> -- Original Message -- >>>> From: "CBB - Jay Fuller" <par...@cyberbroadband.net> >>>> To: af@afmug.com >>>> Sent: 9/8/201

Re: [AFMUG] customer support via text message

t; -- Original Message ------ >>> From: "CBB - Jay Fuller" <par...@cyberbroadband.net> >>> To: af@afmug.com >>> Sent: 9/8/2016 11:13:23 AM >>> Subject: Re: [AFMUG] customer support via text message >>> >>> >>>  >>

Re: [AFMUG] customer support via text message

<par...@cyberbroadband.net> >> To: af@afmug.com >> Sent: 9/8/2016 11:13:23 AM >> Subject: Re: [AFMUG] customer support via text message >> >> >>  >> >> it looks to me like people change their phone numbers every few months. >> >> >> ---

Re: [AFMUG] customer support via text message

what gets me is they have to had found our phone number somehow. a bill? google? i mean, that much required effort... - Original Message - From: Nate Burke To: af@afmug.com Sent: Thursday, September 08, 2016 10:04 AM Subject: Re: [AFMUG] customer support via text message

Re: [AFMUG] customer support via text message

- Original Message -- > From: "CBB - Jay Fuller" <par...@cyberbroadband.net> > To: af@afmug.com > Sent: 9/8/2016 11:13:23 AM > Subject: Re: [AFMUG] customer support via text message > > >  > > it looks to me like people change their phone numbers every

Re: [AFMUG] customer support via text message

I'm thinking you'll find a correlation between those folks and the ones who don't pay their bills. -- Original Message -- From: "CBB - Jay Fuller" <par...@cyberbroadband.net> To: af@afmug.com Sent: 9/8/2016 11:13:23 AM Subject: Re: [AFMUG] customer support via text messa

Re: [AFMUG] customer support via text message

people change numbers all the time On Thu, Sep 8, 2016 at 9:12 AM, Josh Luthman wrote: > How the hell do you not have their numbers tied to their accounts??? > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH

Re: [AFMUG] customer support via text message

it looks to me like people change their phone numbers every few months. - Original Message - From: Josh Luthman To: af@afmug.com Sent: Thursday, September 08, 2016 9:12 AM Subject: Re: [AFMUG] customer support via text message How the hell do you not have their numbers

Re: [AFMUG] customer support via text message

> > -- Original Message -- > From: "Josh Luthman" <j...@imaginenetworksllc.com> > To: "af@afmug.com" <af@afmug.com> > Sent: 9/8/2016 11:04:05 AM > Subject: Re: [AFMUG] customer support via text message > > > Interesting. Land line phones qui

Re: [AFMUG] customer support via text message

in what way they're not working. -- Original Message -- From: "Josh Luthman" <j...@imaginenetworksllc.com> To: "af@afmug.com" <af@afmug.com> Sent: 9/8/2016 11:04:05 AM Subject: Re: [AFMUG] customer support via text message Interesting. Land line phones quit w

Re: [AFMUG] customer support via text message

m" <af@afmug.com <mailto:af@afmug.com>> Sent: 9/8/2016 10:17:56 AM Subject: Re: [AFMUG] customer support via text message What other number? I can see commercial accounts, though I wouldn't expect them to be texting. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne

Re: [AFMUG] customer support via text message

gt; From: "Josh Luthman" <j...@imaginenetworksllc.com> > To: "af@afmug.com" <af@afmug.com> > Sent: 9/8/2016 10:17:56 AM > Subject: Re: [AFMUG] customer support via text message > > > What other number? > > I can see commercial accounts, though I wouldn't exp

Re: [AFMUG] customer support via text message

ug.com" <af@afmug.com> Sent: 9/8/2016 10:17:56 AM Subject: Re: [AFMUG] customer support via text message What other number? I can see commercial accounts, though I wouldn't expect them to be texting. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Tro

Re: [AFMUG] customer support via text message

How do you text them back? (assuming your business phone is landline or VoIP, not a cellphone) From: Jeremy Sent: Thursday, September 08, 2016 9:14 AM To: af@afmug.com Subject: Re: [AFMUG] customer support via text message We text back and ask for the account information. On Thu, Sep 8

Re: [AFMUG] customer support via text message

of email to SMS gateway so you could reply to the email and have it sent back to them as a text. Maybe such a thing already exists. -Adam -- Original Message -- From: "Ken Hohhof" <af...@kwisp.com> To: af@afmug.com Sent: 9/8/2016 10:08:28 AM Subject: [AFMUG] customer

Re: [AFMUG] customer support via text message

oswifi.com Original message From: Ken Hohhof <af...@kwisp.com> Date: 9/8/16 9:08 AM (GMT-06:00) To: af@afmug.com Subject: [AFMUG] customer support via text message Earlier this year we enabled SMS messaging on our main business phone number. We never announced anything, but people

Re: [AFMUG] customer support via text message

How the hell do you not have their numbers tied to their accounts??? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Sep 8, 2016 at 10:08 AM, Ken Hohhof wrote: > Earlier this year we enabled SMS messaging on our main

Re: [AFMUG] customer support via text message

Customers do that through our website which drives me nuts. It seems like half the time or more they simply put their phone number or email address but not their name. True, I could cross reference the account by the information provided but why can't they put their name in the message?

Re: [AFMUG] customer support via text message

Because they give a different number when they sign up. -- Original Message -- From: "Josh Luthman" <j...@imaginenetworksllc.com> To: "af@afmug.com" <af@afmug.com> Sent: 9/8/2016 10:12:13 AM Subject: Re: [AFMUG] customer support via text messag

Re: [AFMUG] customer support via text message

sllc.com> > To: "af@afmug.com" <af@afmug.com> > Sent: 9/8/2016 10:12:13 AM > Subject: Re: [AFMUG] customer support via text message > > > How the hell do you not have their numbers tied to their accounts??? > > > Josh Luthman > Office: 937-552-2340 &

Re: [AFMUG] customer support via text message

- From: Ken Hohhof <af...@kwisp.com> Date: 9/8/16 9:08 AM (GMT-06:00) To: af@afmug.com Subject: [AFMUG] customer support via text message Earlier this year we enabled SMS messaging on our main business phone number. We never announced anything, but people do send us texts, which makes me

Re: [AFMUG] customer support via text message

they give a different number when they sign up. > > > -- Original Message -- > From: "Josh Luthman" <j...@imaginenetworksllc.com> > To: "af@afmug.com" <af@afmug.com> > Sent: 9/8/2016 10:12:13 AM > Subject: Re: [AFMUG] customer support via text

Re: [AFMUG] customer support via text message

On 9/8/16 07:12, Josh Luthman wrote: How the hell do you not have their numbers tied to their accounts??? As someone without residential customers it's rare someone will give me a cell phone number, if at all. ~Seth

[AFMUG] customer support via text message

Earlier this year we enabled SMS messaging on our main business phone number. We never announced anything, but people do send us texts, which makes me wonder how many were dropping off the end of the earth previously. We don't actually get a text message, it gets turned into an email to our