**
We run Oracle on RHEL4-64-bit, but ARS itself is on
W2K3.
Due to the different glibc versions, and the fact that
RHEL3 was Linux 2.4.x and RHEL4 is Linux 2.6.x, I'm skeptical about the ARS
server itself working on that platform.
-Brian
From: Action Request System discussion
list(A
I know this isn't helpful, but what is it about the weekend that causes the
Remedy Email Engine to act up?
--Tim
--- William Rentfrow <[EMAIL PROTECTED]> wrote:
> This is AR Server/Email engine patch 16.
>
> When using an incoming email "submit" template the documentation (and Remedy
> tech sup
This is AR Server/Email engine patch 16.
When using an incoming email "submit" template the documentation (and Remedy
tech support) specify that any field with multiple lines must be included in
[$$ $$]. For example, a Worklog in a properly formatted incoming email might
be:
Schema: HPD_Test
Besides Claire, who else is running (or planning on running) the Remedy
Integration from Altiris against ITSM and SLA?? Altiris' current
documentation for Connector Pack 6.0 indicates that they only support
ITSM 5.6 on ARS 5.1.2 or 6.3. Our PeopleSoft server shop appears to be
convinced that they n
**
Norm,
Yes, I ran into this a long time ago. It was bugged
(bug:SW21370).
Eric Roys
Sr. Software Engineer
Verizon Business
Email:
[EMAIL PROTECTED]
CONFIDENTIALITY: The information contained in this message and any attachment
may be proprietary, confidential, and privileged or sub
**
Has anybody done this? Any “need to know’s”
or horror stories? Thanks in advance.
Erwin
__20060125___This posting was submitted with HTML in it___
**
Quite.
Due to
the lameness, and not including the OT: prefix in the subject
line,
you
can't post any more attempts for 6 months, and you must read every one that Gidd
posts.
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Be
Oh, man. Early retirement here I come!
--Tim
--- "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote:
> Just write an app to help the Drug Dealers with their delivery problems
> (sheesh, most of the ITSM suite could apply to this in various ways,
> but the SLAs might be a bit different).
>
> Da
**
OK, folks, have I missed the boat on something? This is
really, really weird. My view fields are DELETING files from my file system!
Here's what I'm doing. I have a view field and
a button on a regular form. When I click the button I do a SET FIELDS to the
view field with the foll
Just write an app to help the Drug Dealers with their delivery problems
(sheesh, most of the ITSM suite could apply to this in various ways,
but the SLAs might be a bit different).
Dan
p.s. I'll let you imaginative types figure out the details
-Original Message-
From: Action Requ
**
Jim,
We had a similar issue once and were unable to identify the cause, however restaring the Remedy server resolved the issue.
Prasan.
On 4/21/06, Thad Esser <[EMAIL PROTECTED]> wrote:
** I didn't see which version you were on, but wasn't there a 6.3 patch level that caused the escalation
Stephen,
If the service is not getting installed, then this is the same problem I
had when I installed flashboards. I did a reboot and re-install and this
resolved the issue. Remedy support said that sometimes in Windows 2003,
although entries are made in the registry they sometimes require the
se
I'm sure this isn't new, but it's new to me...
How Software Developers Differ From Drug Dealers
----
Drug Dealers Software Developers
----
Refer to their clients
**
Nice!
I see it comes in multiple colors too...
Leonard Neely
"Heider, Stephen"
<[EMAIL PROTECTED]>
Sent by: "Action Request System
discussion list(ARSList)"
04/21/2006 12:59 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
ARS 7.0 Info
*
Title: RE: Macs Not displaying Character Expand Boxes and Diary Fields
**
Michael:
I don't see why Firefox would display any different than Mozilla nor Netscape. They are all based on the same display engine. Do you see any difference?
James McKenzie
-Original Message-
From: Ac
Title: RE: Macs Not displaying Character Expand Boxes and Diary Fields
**
Barbara:
This is a known shortcoming of how the Aqua interface 'deals' with items that are too big to be displayed. Unfortunately, this is NOT something that BMC can fix, but you possibly can. In any field that displ
**
I finally found some
info on ARS 7.0, code name Iron Horse.
http://www.dirtragmag.com/print/article.php?ID=408&category=stuff_reviews
Stephen
*feeble attempt at Friday humor
;)
__20060125___This posting was submitted with HTML in it___
Claire,
The way I usually do it is to verify that IIS is installed, then install
my Java SDK (I'm on 1.4.2_11, and it seems fine), then ARS, Mid-Tier/New
Atlanta, then the Email & FB afterward. Make sure you add the default
web path in, or your FBs won't appear.
The ITSM suite is different. The
I am finally going to be installing Remedy on my new server.
What is the best/recommended installation order. I've tried skimming
through old posts to the list, but none have the answer. It will be a
clean new install. I will import the data after everything has been
installed and customized.
**
I didn't see which version you were
on, but wasn't there a 6.3 patch level that caused the escalation thread
to fail (if they had a notification action or something like that)?
Also, I've had it where escalations
were appearing to fire twice, with none of the workflow finishing. It
turned out
**
I hate to say it but you might know that on OS X only the Netscape 7.2 + browsers are in the support matrix for MidTier 6.3. On other OS's: solaris, aix it is Mozilla. This might be for a reason. Have you by any chance installed Netscape
7.2 on a Mac? Do you have the same results using NS?If Ne
Caig, warren, andrew, linda, satya and saby and all those that
respondedThanks!
Thanks for the responses. The executions are enabled. I have scheduled a
reboot for Monday morning as it is a production server, and see if it
triggers them on again. It is just to ironic that all escalations st
Saby,
I was using RDP to connect the server (also on the other server where
the FB install worked), so I just tried installing after connecting via
"mstsc /console". The installation program quits at the same point.
Attached is the fb_install log file. It is zipped... rename the file
extensio
**
Check out in the Server Configuration if Escalations have been disabled ?
File -- > Server Information -- > Configuration
Uncheck 'Disable Escalations' options if its checked.
satya
On 4/21/06, Fernandes, Sabyson R <[EMAIL PROTECTED]> wrote:
Jim,Have you tried turning on the escalation l
We had a problem like this on our production server last week. It turned
out we had a network glitch. Everything came back but the escalations. We
tried to do a Remedy restart, but the escalations still didn't start up. We
ended up rebooting the server, after that everything was back to normal.
Listers,
ARS 6.3 patch 13, Oracle 9i, Mid-Tier 6.3 patch 13, Linux, Apache Tomcat
5.0.28, Java 1.4.2, Help Desk 6
I'm on a project at an university where there are lots of Mac users using
FireFox to access the Mid-Tier. Everything works fine except for 2 annoying
issues.
1) Scroll bars,
Jim,
Have you tried turning on the escalation logs? If not, try turning on
the logs and see if you can see the log file growing at the time you
expect your escalation to fire. This will not be a permissions issue as
the AR_Escalator user has admin permissions.
Might be to do with too many escala
Stephen,
Are you attempting to do the install remotely using Remote Desktop
Connection(Microsoft terminal services)? If so, try to establish the
remote connection using mstsc /console. This will establish the
connection with a session id as if you were working on the physical
server itself.
Also
I don't know the Windows install, but on the Unix version of Flashboards
there is a fb_install.log created during the install. You might look
for that and see if it has any error messages in it. What you are
seeing in the SQL log is the Flashboards install being backed out.
Fred
-Original M
**
What OS, ARS Version and Patch level?
Thanks,
Andrew Baxter
Manager, Information Technology
w. (781) 902-6026
f. (781) 902-6002
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, April 21, 2006 1
**
If it is purely backing and restoring the SQL table at DB level yes it can be done safely without impairing or loosing the attachment connectivity to the main form.. Joe"T. Dee" <[EMAIL PROTECTED]> wrote: I user asked me if we could restore an "attachment" from our backup. I've never had an
**
I have, I don't know what caused it though. Bouncing my server usually resolved the issue.
On 4/21/06, James Collins <[EMAIL PROTECTED]> wrote:
I am having a strange problem. None of my escalations are firing on myproduction server. All of them are firing on my test server. Nothing seems
obv
This may be obvious but check the escalations setting in Administrator--you
may have them disabled.
Server Information - Configuration Tab.
CRAIG J. CARTER
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: F
I am having a strange problem. None of my escalations are firing on my
production server. All of them are firing on my test server. Nothing seems
obvious (i.e. permissions etc.,) Anyone have this type of problem before?
Jim Collins
_
use
update arschema set nextId = 3000 where name = 'Table Name'
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, April 21, 2006 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Question: Change Request ID Numbe
Title: Remedy BRIE Process did not shut down on ARSystem stop
**
I've seen it but not fixed it yet. Let us know if you
find a good solution.
-Brian
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter
A.Sent: Wednesday, April 19, 2006 12
Thanks, Thomas!
This article is very helpful.
Dwayne
Original message
>Date: Fri, 21 Apr 2006 10:34:19 -0500
>From: Thomas Bean <[EMAIL PROTECTED]>
>Subject: Re: Creating a menu on based on user’s permissions
SOLVED
>To: arslist@ARSLIST.ORG
>
> **
> Hi Dwayne,
> If you on
Title: Patch 16
**
No issues here:
App: W2K3
DB: 10gR2 on RHEL4 64-bit
MT: Apache/ServletExec/RHEL3
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of PC
WaiSent: Thursday, April 20, 2006 1:38 PMTo:
arslist@ARSLIST.ORGSubject: Patch 16
**
Has anyon
Could someone please assist me with changing the next Request ID. I have a
Form and I need to change the Request ID to start at 3000.
THANKS!
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
ARS 6.3 p5
Flashboards 6.3 (original, no patch)
Windows Server 2003
SQL Server 2000
On one Remedy server I can install Flashboards without any problems. On
another server the FB installation never successfully completes. I am
not using the monolithic install.exe installation, but the extracted
Hi
Cubicegg is STILL recruiting a permanent Remedy Analyst/ Remedy Developer
for our client in Basingstoke, Hampshire (England, UK).
The position requires an experienced Remedy developer with business acumen,
yet also a solid technical understanding of the Action Request System.
Applicants sh
**
Hi Dwayne,
If you only want to see users belonging to the group with
group ID 1000, this qualification would be more effective:
('Group
List' LIKE "1000;%") OR ('Group List' LIKE "%;1000;%") OR ('Group List' LIKE "%
1000;%")
I have attached an old "how-to" document from Remedy
(circa
**
The Great Days of Old Fashioned, Great Quality of
Service, that is over and Beyond what you would ever expect, is in the old time
staff..
I would say (IMHO) .. I hope the Management is
listening (we have idea's too ya know ! ) ... Would Hate to loose this
"MindSet".
The worry is just li
**
---
OK
If your gonna complain about the just plain unacceptable, you have got to praise the good.
I got a call from Mr. Dave Leonard. After a long discussion, we were able to agree on a couple of items. He was not happy with some of the commentary th
**
with an active link the $TIMESTAMP$ variable will be the time on the user's PC.If you would want to use the time on the server you should look into converting the active link to a filter. You might need to create an active link that triggers a filter, to get what you need.
Regards,MichielOn 4/21
You can restore data from a backup, though the procedure is a little
long-winded.
1-restore the entire db (use a different db) as there is not a way to
restore a single record out of a single table
2-locate the data you want to restore
3- manually move that data from the db you created from the re
I user asked me if we could restore an "attachment" from our backup. I've
never had anyone ask a question like this. Not sure if you can tell SQL
just to restore an attachment in a Form.
Joe DeSouza <[EMAIL PROTECTED]> said:
> Not sure I understood your question.. do you loose your attachmen
Hi All!
Using runmacro.exe can be exported any data from any form in ARX format.
Runmacro is misleading at the moment. Actually there is no macro
involved.
Main steps to backup a server:
- build a command file; on every line in the command file "runmacro.exe"
should be used
- run the command fil
Tyrone,
As far as I am aware, the only way to extract attachments stored within
a Remedy attachment field is through the API, User Tool or Mid-Tier...
because of the proprietary way ARS compresses the data. If anyone else
knows a method to extract an attachment directly from SQL tables, please
sh
**
Not sure I understood your question.. do you loose your attachment in question when you backup - which is the reason you want to do a restore of that attachment after a backup? If so there is something abnormal. A backup of a database should leave it intact. JoeTyrone Dee <[EMAIL PROTECTED]>
**
I am trying to set the value from a menu choice to the Value
and not the Alias Value. I have created a drop down list with Values of 1
through 5 and Aliases that are real words. Now I want to be able to use the
number values for calculations but I have only been able to get it to retur
I'm not sure if this is possible, but when we do a complete SQL backup every
night can a restore of one attachment be done?
SQL 2000
Thanks.
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Hello List,
Turing SMI is a BMC Platinum Solutions Provider and at present we have
several requirements that we need to fill:
(1) 2 Sr. Remedy Consultants
Skills: Remedy 4+ years experience, Change Management preferred , ver. 6.x
(2) 1 Senior Pre Sales Consultant - Ideally knowledge of BMC I
**
Hi Team,
I am getting an error - ARERR [9280] Server not present in the configured servers list - my Ip address. I am able to login into the homepage thru Mid-tier , but when I try to access the Remedy-support console , I get the above mentioned error. However things are working fine in
**
Hi Team,
I am sorry. the Email Engine version is 6.3 with no patches. Also I am attaching the .arx file.
I do not see any problem in the records created in the email messages form. The multiple mails are a part of the workflow which is used to notify several people and not to one pers
Thanks, Thomas, first of all for your info on the ARSList
archives.
I tried your menu suggestion, but it didn't bring in any info.
Fortunately I am hard-coding for a particular work group, so I
tried basing it on the Group ID, ie:
'Group List' LIKE "%1000%".
That brot in more than were suppose
**
Thanks for that.
1. The workflow being used is an Active Link.2. ARS 5.1 ; oracle 9i ; HP-UX
Regards,Steve
On 4/21/06, Michiel Beijen <[EMAIL PROTECTED]> wrote:
**
Hi Steve,
it depends; if you use it in an active link it will use the time on the client. If you use it in a filter or escalatio
**
I've done something along those lines relating to CTIs, and groups, all with a direct SQL menu.
The CTIs menu lists the CTIs in the users current call stack (ie. they could have hundreds of tickets outstanding, but want to list those relating to Order entry, invoicing, purchasing, etc).
sele
**
Dear Team,
As per the curent setup Emails are integrated with Remedy due to which all calls coming into Helpdesk mailbox automatically
get logged. Sequence of events are as under:
a) As per password policy,every month all passwords expire due to which we changed the password of Helpdesk
**
Hi Steve,
it depends; if you use it in an active link it will use the time on the client. If you use it in a filter or escalation it will use the time on the server.
You did not specify your Remedy version but there is also a keyword $SERVERTIMESTAMP$ available since V6 (or V63?) which will al
**
Hi all, some doubts:
1. Is $TIMESTAMP$ value taken from the client end or from the server?2. We have a validation of the following sort:
('Diagnosed Time' > $TIMESTAMP$)
and if this is true, we flash an error to the user.
The problem is that they are getting in error one-too-many times and this
**
Hi,
Kindly
ignore my previous mail. I was actually trying to access the nvarchar , date n
other datatypes which are not supported by ARS 6.3.
Regards,
Veeral Oza
From: Veeral Oza (WT01 - TECHNOLOGY
INFRASTRUCTURE SERVICES (GS)) Sent: Friday, April 21, 2006 2:30
PMTo: 'arslist@A
**
Hi,
When I create a View
form, and point to a database table, i am able to access only the integer
columns. The char, nchar, date n all other columns are not
accessible.
I have checked the
permissions on the database side and they are as per my
requirement.
Environment:
ARS
6.3
SQL
**
I wish I can make it but can't afford to take a day off at the moment, sorry John.On 4/20/06, John Sundberg <
[EMAIL PROTECTED]> wrote:**
Hello,I will be in London next week at the HelpDeskShow at Olympia. Is anybody interested in getting together?Are any ARSListers going to the event? If so - I
Hi,
after struggling a bit with the expire and path parameters of cookies it
works now the way Eric suggested. Thank you very much Eric and all the
others.
Best regards,
Albert
Eric Cleereman (IT) schrieb:
Hi Albert,
The following isn't pretty, but should be possible:
Embed a javascript
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