DOH!
After actually having some time away from my screen it turns out I was
being a dufus!
Going through my logs it appears that for some reason the webservice
hadn't refreshed in the mid-tier cache and was still running the '='
qual instead of the 'LIKE' qual... very odd.
Restarted tomcat on
Steve,
We do the same thing and we experienced the same issue. I got around it
by inserting || instead of a carriage return in the template. Then I
have a filter on submit of the record to the ticket that replaces the
|| with an actual carriage return.
Amanda Pierce
PDS Client Systems
David I was checking some records from last March in ARUser against the
values in the database to verify this historical problem. The values in
the database are all integers (1142252119). I know that this is how
Remedy stores dates. How do I convert this value so I can compare the
time?
Thanks,
Do you know how much you received from them over the year? Can't you
report the income (I'm sure you are obligated) to w/o a 1099?
--
Chris Danaceau
703-833-2459
The electronic mail message you have received and any files transmitted
with it are confidential and solely for the intended
Bummer, why don't they just click on the tab button then. :( Thanks
for the suggestion though, maybe that will be the solution for them.
I was thinking, what about in the mid tier?
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
For AR System 6.03 or 6.0.1: If your client and/or server needs to be
set to use a United States time zone, you will need to load a hot fix
from Microsoft and set the TZ variable at your client or server.
Failure to do this will cause some displayed and submitted historical
dates to be off by
I checked with an accountant. If you do not receive a 1099 you are oblagated to
still include at a minimu an estimate of the amount you were paid on your
taxes. If you do get a 1099 later and the amount is different you will then
have to submit an amended tax return indicating the difference.
Hi Roger
only a thousand times or so !!!
shafqat
Roger Justice [EMAIL PROTECTED] wrote:
** I know this is a stupid question however have you flushed your mid-tier
cache since you created the new navigation menu. Mine works fine.
-Original Message-
From: [EMAIL
Thanks John!
This was a brand new install of Java (the server was recently reimaged).
I got the error when I installed the MidTier (that it could not find the
JDK path), but then just clicked OK and the Mid Tier installed just
fine. I did put a ticket into BMC though, and they are the ones that
Brian you can create a remedy form with three fields on it:
'Epoch Seconds' (This is a character field)
'Date/Time' (This is a Date/Time field)
'tmpIntDateTime' (This is a hidden integer field)
Add two buttons.
The first button, lets say 'Epoch to Date' will do the following when
you
Where do you find information about Remedy software bugs? Ive been
searching around the supportweb and now with its new redesign I cant
find it. I tried even listening through BMC Supportweb's online
tutorials on the new web site's setup but they didn't seem to help.
The bug I am most
You can use this site to convert Epoch seconds to Date/Time:
http://www.esqsoft.com/javascript_examples/date-to-epoch.htm
For your integer 1142252119 it returns Mon Mar 13 08:15:19 EDT 2006.
Thanks
Peter Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
-Original
Dear listers,
ARS 6.00.01 patch 1454
something very strange: when I send an email with attachment to my
Remedy, the email simply disapears !!!
I can see the mail in my logs. Once they are delivered by my mail server
to the local remedy user, they are copied to a directory where the email
I don't remember where on the website I got this, but here is the .pdf
file that BMC created about the bug you are talking about
http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf
HTH
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
Classification: UNCLASSIFIED
Caveats: NONE
I am re-posting since I didn't see my message come out on the list.
Has anyone configured the Remedy Email Engine to give Read and Delivery
Receipts?
I am currently on
ARS 6.3, patch 18
Win 2K3 patch 2
SQL Server 2K3
What I meant to say was if we are not setting a TZ for our clients
that we will not experience the issues below
Thanks
Kyle
Kyle Whitley wrote:
For AR System 6.03 or 6.0.1: If your client and/or server needs to be
set to use a United States time zone, you will need to load a hot fix
from
If you use TZ -and- load the hot fix from Microsoft for MSVCRT.DLL, then
the historical data issue will not occur.
If you just use TZ, you will see the historical data issue.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions,
Sorry, I chuckled when I was reading through the defect list on the
supportweb site. The descriptions are so short and undescriptive that
they are basically meaningless, not to mention the fact that there
seem to be duplicates of many of them; though I do not think
internally they represent the
Though the readme is incomplete; I have a couple of defects that were
addressed (so they appeared through my testing) in the patch that were
not listed in the readme.
As far as a I know, a 'comprehensive' list of fixes for each patch
does not exist in the public domain.
Axton Grams
On 3/9/07,
Hi, Peter:
For that specific case, there is a Technical Bulletin. Also, the same
issue corrupts other Office 2003 products.
In general to get to the Product Defects page:
1. Log into the Support site.
2. Click the Issue Management link
3. There will be a link to the product defects page
4.
Hi...
I am running Remedy 6.3 with Patch 21 and Java 1.4.2 ..._13. Everything
else is working fine except the mid tier. The page waits for the servlet to
start the remedy page and nothing happens. Eventually we just get a white
page. So no one can submit tickets online.We are using the
Update to my question. Using the installer is out of the question because
it is on a different server.
On 3/9/07, Katherine Hoffner [EMAIL PROTECTED] wrote:
Hi...
I am running Remedy 6.3 with Patch 21 and Java 1.4.2 ..._13. Everything
else is working fine except the mid tier. The page
I opened a ticket with BMC yesterday over a problem we are having with
Mid-Tier 7.00.00 patch 2. The immediate response, which was expected,
was to update to version 7.00.01 patch 1. I responded explaining the
business reasons why that is not feasible for our situation. I very
quickly received a
The company is liable for penalties for not sending out the 1099. You are
not liable for any penalties.
Just report on your income taxes what they paid you and all will be well.
Fluxman
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
**
Hi Roger,
have you got a box or trim field underneath your nav field? Concerning tree
fields and nav fields MidTier does not handle graphical object hierarchy
correctly.
If so, try to delete or replace the underlying field and have another try
with MidTier.
Best regards,
I will be out of the office starting 09.03.2007 and will not return until
19.03.2007.
I am away and I have no access to my emails.
I will respond to your message when I return.
For support issues please contact API support:
E-mail: mailto:[EMAIL PROTECTED]
Phone/Tél.: 0848 108 108
(normal
I did see the first post (just so you know)...but I have never configured it
to do that...so I didn't respond..:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tilton, Claire E Ms NGB-ARNG
Sent: Friday, March 09, 2007 7:36
If you are not setting the TZ variable, then you will see the historical
data problem. This is because the MSFT OS is not year aware and will
use the rules for 2007 to determine DST for the years 20006 and prior.
Real quick simple summary:
Use only the OS: historical date problem
Use only the
I still have a few questions that I am unclear on regarding the technical
bulletin...
We are on 6.0.3 patch 20...
- Do we still need to set the TZ setting on the Client (Windows XP OS) even
though our server is HP-UX?
- Do our client PCs need the MSVCRT.DLL hotfix or is that a Windows server
As documented in the BMC Software Product Support Policy
http://www.bmc.com/info_center_support/overview/0,,19097_4736154_407375
96,00.html on Support Central: For the purpose of this support policy,
a maintenance release is considered part of the main version/release.
For example, 3.2.05 is
By the way, there's a couple of typos in the bulletins that will be
corrected within the next 24 hours. In the areas where the historical
date issue are described, sometimes the bulletins incorrectly state
years prior to 2006 when they should read years prior to 2007. In
other words, the
Hey, Y'all:
A while back someone mentioned that Patch 20 broke their Flashboards.
For them, I believe it was a drill down issue. For us unfortunately, it
is a history and summary collection issue. Unfortunately, it's still
broken.
It has been broken since 1/24/2007 2:27:01 PM, the exact time
Happy Friday All,
Has anyone successfully accomplished a good archiving of CSS 5.01? I've
had a ticket open with BMC on it and the response has been a copy of the
Archetecture white paper. Is there a way of cleaning up all the
instances and associations?
C
Christopher H. Pickering
Lisa,
I'd be careful when trying to implement the auto-tabbing feature. All too
often, I've made a mistake when typing my number into a web page that does
that and then its not simply a backspace to fix it, I have to take my hand
off the keyboard and click in the field that needs fixing. For
Hi Katherine,
There is post earlier with the title *Mid-Tier 6.3 patch 20 freeze *referring
to a similar problem.
The reponses to that may help you.
Prasan.
On 3/9/07, Katherine Hoffner [EMAIL PROTECTED] wrote:
** Update to my question. Using the installer is out of the question
because it
I've got problems on mid-tier also with Patch 20 on ARS 6.3, BUT...we do
have access. One thing I would ask is this - did you go out and get the
very latest ServeletExec from New Atlanta? We are running SE AS 5.0 and
I made sure that I installed the most recent version of it at the time I
SWAG (Assuming Windowz)
Check the Registry for old values pointing to your old-java
Check the environment variables which may include pointers to the
old-java
I Assume that you can successfully get into the Servlet Admin?
I Assume that you can successfully get into the Mid-Tier
Katherine, referencing previous emails posted today, have you checked
out Sun's bug report at
http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670?
See previous ARSlist posts with subjects of JDK version compatibility
for the Mid-Tier
I have been seeing some people who had issues
IF that is how Remedy (er' BMC) is going to run their support, they have
taken a step backwards in time into the dark ages...
I am unsure why the are doing that, but that is typical ask the
customer the 50 questions (which you already input into the ticket,
like environment, patch levels and
Thanks Amanda. After I submitted this question to the list and after a whole
day of testing and researching I found out that I needed to surround the
entire paragraph between [$$ and $$] . I knew it was something easy like
that but I could not find the information quick enough.
I think your
I would sure like to see the list of open bugs on ITSM 7.0.01.003 and
7.0.02.003 - we continue to trip over bugs that we can't live with in a
production environment, which keeps pushing implementation farther and
farther away. Has anyone heard when we can expect the next installable
patch 004s to
Thanks for the replies.
This is a UK based company with substantial operations
in the US so, I am sure they are subject to US federal
laws. I am amazed they remain in business...or that
they continue to do business with Remedy contractors.
Ignorance is a bliss. For them.
A funny thing happened
So by Fixed does that mean there is a patch for the 7.0.1 User Tool
that will correct this Uninstall issue?
Thanks
Peter Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Peter,
Michelle has done a good job of referencing the info with the defect.
Dave Easter alerted the list shortly after it was bugged. Since that
time I have gotten the notice for this bug and DST issues (Email engine
install issue with Patch 20 on UNIX) after I signed up for Proactive
Alerts
Katherine;
Are you using a Preference Server? If yes then every user must pick
a Timezone in their Preference Record or the Mid-Tier page will not
load.
Test this by updating your perference record then login to Mid-Tier.
Bill Clary
Remedy Developer, Tech Solutions
Fidelity Information
I am having problems with re-storing TAB's in modify mode:
pfb ex:FORM with 1 drop down field and 3 Tab's
Form name:Form_Tab_Selection
Field name:Type:[drop down field with attributes values S,T]
Tab names and order:
Tab 1
Tab 2
Tab 3
In the Admin,Under Form-current view-set tab order-order
Roy,
It has been my experience (not only of late, but for several years)
that the mantra of support is send us your logs and use the
latest patch.
The amount of support that they provide for anything except the most
current patch of the day is to answer questions with statements like:
That
Fixed in Dev. Collection is working again.
It was related to the Patch 20 upgrade. The upgrade was looking for a
service name, i.e, AR System Flashboards, BMC Remedy Flashboards, or
Remedy Flashboards, if it found one that didn't match EXACTLY, it
DELETED the original service AND Failed to
- Do we still need to set the TZ setting on the Client (Windows XP OS)
even though our server is HP-UX?
TZ calculations are done at the source of the display or submit. Thus,
if you use a Windows client to display or submit historical data, the OS
at the client (i.e. Windows) will improperly
Katherine,
There is a know error with patch 21 of the midtier. The patch is missing
several javascript files from the
midtier_install/resources/standard/javascript/timezone directory.
Turn the midtier logging to fine and try to log in. Scan through the entries
looking for something like:
ARERR
Sorry, David. I don't mean to be thick, but part of this confused me:
For AR System 6.03 or 6.0.1: If your client and/or server needs to be
set to use a United States time zone, you will need to load a hot fix
from Microsoft and set the TZ variable at your client or server.
Failure to do this
Arun, I'll bet it is your active link that is hiding the Tab 2 on the
Modify window. If you disable it, (I know your tab 2 will still show)
does your focus still jump to tab 1?
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
In answer to the direct question, there will be a short term fix in
Patch 002 of AR System 7.0.01. This is stated in the technical bulletin
at http://documents.bmc.com/supportu/documents/82/87/68287/68287.pdf.
In the short term, this issue will be fixed by disabling the Crystal
Reports
I hope that I am wrong.
But, as far as I know there is no actual Fix, but there is a
workaround listed in the bulletin. The workaround seems useless should
you already have the 7.x client installed.
Directly From the Technical Bulletin:
Workaround: Until this problem is permanently resolved,
Carey,
I don't have a problem with their suggesting the latest patch or
requesting the logs. All of that is normal. However, I responded with
the business reasons why we were not moving to 7.00.01 patch 1 (we just
don't have the time it takes to correct the flaws that the patch will
insert into
Hey David, I can understand what you're saying, and it makes sense. I
mean, whenever they are at 6.3, they don't want to have to make a new
patch for each version of 6.X.X.X.X.X that has ever been put out each
time they release a new patch for the most recently supported code
lines.
However, (of
Lisa,
If you really, really have to have that UI, and are on v7+ then it can be done.
I think you would need to put together a Data Visualization Field to
produce the custom UI and a few active links to capture the data from
the fields when it is available in the DVF field.
The custom UI would
Matt, I even got a request for logs when reporting a problem with saving a
Filter. They said it was so that they could see what else was running, but
I fail to see how that would be relevant, since it happened at different
times and with different activities.
Rick
-Original Message-
Bill,
You can get around this problem by adding a file to your
midtier_install/resources/standard/javascript/timezone directory. This
file will correspond to timezone that your mid-tier server uses.
To find that value, look the enviroment of the user the midtier/webserver is
running as or look
Hi All,
Under Aix 5.2, Oracle 9.2.0.4.0 (local database), we've used the manual copy
method to install ARServer 6.3 Patch 21. We are using a script to execute
this, so the manual install has been identical on all three servers. This
worked fine on DEV and QC. On PROD, we see the following
If there is serious interest in a bugzilla app (or something similar),
please reply to this thread. I would be more than happy to provide
the hosting and software installation/maintenance if such a thing
would be widely used on http://arswiki.org
Axton Grams
On 3/9/07, Carey Matthew Black
A few new items:
- An event was registered for the 'March 2007 Kinetic Survey Request
V4.0 Launch and Service Catalog Management Premier in Australia'
- http://arswiki.org/wiki/Current_events
- We have a new contributor to the Data Visualization Plugin FrameWork
(dvpfw) project.
-
By TZ variable, do you mean Date and Time setting within Control
Panel?
Details of how to set the TZ variable are at the end of that section.
Basically, for the client, set it in the Remedy User Tool Options or use
a preference server. For an AR System Server, set it at the command
line with
Sure Axton,
I'd be willing to put in my .002 cents (Verizon math). It's not fun
waiting this long to load patches and then still come up with strange
issues.
The Sun Java Home directory issue.
The Timezone.js file issue
The ARS 7.0.1 uninstall issue
and these are just the ones of late.
How about
However, (of course, you were expecting a however), I would like to
see a patch that went out and did not cause additional issues.
I agree. My understanding is that there are some internal reviews
occurring around the topic of patch quality. I can't really go into
details, but it is an issue
If there is sufficient interest, I will set it up. The software is
free. Aside from periodic patches and the initial setup (backups,
configuration, etc), the maintenance is negligable. Plus, it would
complement the Trac/SVN apps I have set up.
Speaking of, if anyone wants to start a Remedy
Just had this forwarded on to me. Hopefully it has no effects on the AR System.
DST Sun Alert attached
It's important to note that this problem comes into play only if BOTH of the
following conditions are met:
1) The JRE is using the one of the following 3 letter time zone designations:
Peter,
Could you explain me this in detail as i already import the CSV data on to
remedy temporary form using Remedy import so now i do have all data on remedy
form so how would i create a filter on merge which takes my temp table data on
to different form? Is there any way i can run this
I would vote for it if it is not to much trouble for you.
*Rocky*
Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Ph#1: 214-567-8874
Ph#2: 325-884-1263
Axton wrote:
If there is sufficient interest, I will set it up. The software is
free. Aside from
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