Dear George,
I have faced the exact same problem, however it was not
while reporting but when running a complex search on a form with about 100k
records or while doing a table walk, Some of the issues I was facing got
fixed when i upgraded my user tool to Patch 2 and this might
Yes Bing, you have understood my problem correctly.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel
Sent: Friday, May 25, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Floating License Timeout
Dear Geoffrey,
In login.jsp we generate a html script tag, script src=%=
request.getContextPath()%/shared/TimezoneFinder.js defer=1/script,
which references our TimezoneFinder.js file located in /shared under the
Mid-Tier web application install directory. Because we're running on the
client
Hey Stephen Heider, is this a genuine offer to create a tool to warn a user
that their floating license is about to be released?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Anukampa Malik
Sent: Thursday, May 24, 2007 10:33 PM
To:
hi ucolep,
nobody has given a solution on this up to now.
I re-contacted our reseller and woke him up about the still existing issue.
As usual, stuck, he contacted BMC. They asked first for mid-tier logs.
Few days later, they asked for server logs + again mid-tier logs.
And till now I am
Dear listers,
ARS 6.00.01 patch 1454
The same for the email engine
OS: Sun Solaris 5.9
sometimes tickets are not created via email.
The user tool shows a SEVER error with not always the same error number.
The problematic emails contain some words followed by :
As an example, an email with in
Thank you Fred, but the Telelogic shouldn't send any attachment in this method.
It is just a login (only some string parameters) and I expect a token (only one
string). I use the same packages and versions (axis.jar, saaj.jar, jaxrpc) in
Javacode (works) and Remedy (works not).
Does anybody
- Make racing car noises when anyone gets on or off.
- Blow your nose and offer to show the contents of your kleenex to other
passengers.
- Grimace painfully while smacking your forehead and muttering: Shut up,
dammit, all of you just shut UP!
- Whistle the first seven notes of It's a Small
Isn't this only an issue only if the floating license pool isn't large
enough? If that's the case then one should be looking at a license
management solution.
Let's look at it a different way. If it was possible to provide the
warning message, what is the expected action by the user? Not save
Hi Neel
Are any other (possibly hidden) fields getting set by workflow when you
select your search criteria from the drop-down fields? Turn on AL logging
to see. If so, change the AL Run-Ifs to include AND $OPERATION$ != QUERY
HTH
David Sanders
Remedy Solution Architect
Enterprise
Hi: is there a documentation on reporting? I want to schedule report
creation of all open tickets with their corresponding worklogs and forward
them to an email address.
Thanks
Ray
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Well, wouldn't some members also be strongly against it for the same gainful
reason...?
I'm not convinced that building an ITSM-application from scratch would be the
most lucrative options either, especially if your company does not possess
experts on every level (I'm not only thinking of
David is making several good points. To address Bing's list directly:
- It sounds like Anukampa's concern is avoiding incomplete ticket
updates/transactions, as in:
A write transaction is not allowed without a valid license in the first
place. Therefore, you do not risk incomplete
I am on V7.0 p2 but have not tested yet.. maybey today ?
On 5/24/07, Rick Cook [EMAIL PROTECTED] wrote:
** Not in v7 - there are settings in the Email config form for the
Incoming mail that you set to use either authentication in the body of the
template or the email address itself.
*Rick*
Ray,
At this time there is no easy way to schedule a report. You can do
it. But you have to go a bit outside of the standard ARS to do it. ( I
am not sure if the OOB applications offer any more advanced options in
this area.)
The basic idea of how it can be done
You could use an
ALL,
I am sure this is an easy one. I have a table that list all the tickets
that meet a certain distinct attribute in this case a field called
'ServiceYesNo' Values In Service or Out of Service. The table displays
fine but I don't want a list, all I want is a count. I am pretty sure I
All,
Thank you to everyone that responded to help me (Axton, Fred, and
others) with the Flashboard Problem where fields will not display over the
flash board. Believe it or not it turned out to be a defect in the remedy
software; I have a ticket in for them to develop a patch for the
True story: While on a tour of the Sudan Mines in Tower, Minnesota, a
ride in a mining elevator is necessary to descend the 1/2 mile
underground to the level where the tour begins. The elevator rocks back
and forth, and the door is somewhat questionable. The elevator is also
sloped back at an
Look up LASTCOUNT, I think that might be the easy solution to what you're
looking for.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Mosco, John D. [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/25/2007 08:48 AM
Please respond to
What does the Telelogic WSDL look like? If it defines an element of type
Attachment (even though you are not using it) it may be causing the error. You
may need to create your own WSDL for the Telelogic service (leaving out the
offending element).
Fred
You are likely looking for COLCOUNT instead of sum...if your just looking
for a count of the tickets
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mosco, John D.
Sent: Friday, May 25, 2007 6:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: COLSUM
Hi All,
We did place one consultant from ARSLIST, but now our clients need two
more resources.
Rate: $75/Hr to $85/HR max (All inclusive)
If you or you know someone who might be interested please forward this
to them.
Duration: 7 Months + Probability of Extension
Location: Denver, CO.
Good morning folks,
I don't recall seeing anything specific to this before on the list and
wanted to bring it up for advice.
In our current homegrown system, I built an application that is similar
to Asset Management that I call Application Inventory. In it, there is
a list of applications, a
John,
ITSM 6.0 is actually now certified to work with CMDB 2.0.01 (BMC
recently released a utility for this). This would enable you to upgrade
your CMDB from v1.1 to v2.0.01, replacing any workflow in HD 6.0
specific to CMDB v1.1 data model with new workflow specific to CMDB
v2.0.01 data
Dave is correct; this is a license management issue.
If the users are so distracted that they are getting timed out (maybe
your timeout is too short), then they probably won't notice any workflow
that you come up with to notify them that their license is about to
timeout.
How about you
Ray and Carey,
We handle this kind of request with a form in Remedy that includes the
information that we want reported. Then, every morning around 2am an
escalation fires that collects the data SUBMITS a new record to that
form. Finally, a filter action on submissions to that form sends the
Howard,
When we've done something similar the subject often didn't show up on the pager
or it was sort of meaningless. It was the body of the message that was passed
on to the pager.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action
Roger,
I can't believe its that easy, but I can not find an FieldMapping form.
Can you you send me the docs, I have looked everywhere for them.
Thanks and have a good weekend,
hbr
On 5/24/07, Roger Justice [EMAIL PROTECTED] wrote:
** You have to add it to the mapping on the
Has anyone setup Remedy 7 ITSM on a virtual machine that had hyper
threaded processors?
We have one test box and it's flaky. It's running on a Microsoft
virtual machine and has two processors allocated, both of which are
hyper threaded and it should appear to Remedy to be 4 processorts. It
So they finally released it, huh? I didn't mention it because I despaired
of it ever actually advancing past vaporware. How far along in the process
of implementing it are you, Bill? I'm curious as to how sound you or anyone
else has found the utility/white paper. I know that engineering and
Good morning all and happy Friday,
I need a little help with the run process on a filter and UNIX mailx. I am
trying to use mailx to send a e-mail to a pager. We have it almost working
(that is we can get 54 charters to be passed to the pager) by using this
/usr/bin/mailx -r
[EMAIL
David,
I was able to get it down to this
(INC00148689 group assigment. Production - Critical, Mainte)
Using
#Incident Number# group #EnvironmentImpacted# #Priority# #Description#
In the Pager Message Alpha field in the SYS:Notification Messages form.
hbr
On 5/25/07, Shellman, David
George: I was thinking about the same thing. Need a little more
clarification.
So you have created a new form with standard fields + a character datatype.
Every morning run a escalation, collect required information for all the
open tickets from HPD:HelpDesk form and dump it into the character
Last time I installed Microsoft's VM (~3 months ago), it did not
support multiple cpu's. Maybe a bug in the MS VM software?
Axton Grams
On 5/25/07, William Rentfrow [EMAIL PROTECTED] wrote:
**
Has anyone setup Remedy 7 ITSM on a virtual machine that had hyper threaded
processors?
We have
Hi Roney,
Yes we do have multi-tenancy turned on. I could do as you mention but I
was under impression that since both users have fixed license with admin
and unrestricted access and they also have Incident Master access so for
a given company they should definitely be able to see ALL
This reminds me of a story going round the 'net a few years ago. It's
credibility is doubtful but it's hilarious. Here it is, reposted (and
made work friendly) from the infamous Arborior's IRC logs (which are
not safe for work):
Hiroe he was dressed as a big devil
Hiroe like, HUGE costume
A man is sitting in his kitchen, killing flies, when his wife comes
home.
Wife: Honey, what are ya doin'?
Man: Killin' flies, babe. 5 down. 3 males, 2 females.
Wife: *somewhat perplexed* Ummm, how do you know the difference?
Man: 2 on the phone, 3 on a beer can.
The information contained in
I figured the issue. I was using the wrong syntax for my SOAP::Data
variable. Instead of using @data = SOAP::Data-name(field)-value('value'),
I was using $data=SOAP::Data. So even though I listed many name value pairs
it was only using the last one.
Thankx to all who responded.
On 5/24/07,
Happy Friday!
Our arsystem suddenly stopped and restarted yesterday afternoon and then
again this morning. In the arerror.log I see the following line:
Fri May 25 09:20:02 2007 0 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Fri May 25
Hi David,
I am still a beginner so not sure why you want me to add that
qualification. Is there a specific reason to do so? What would I achieve
by doing so? Don't get me wrong here, I am not questioning your logic,
just trying to better understand what you meant.
Thanks for looking into
Rick,
We're in the process of testing the utility internally, and will be
rolling this out for a customer in mid-June after we upgrade them to AR
v7. I'll report back to the list with any feedback (or gotchas) once we
see the utility running in an actual customer environment.
Bill
Hello All,
I have been trying to set up notifications for approvals in the Asset tool
when a PR is submitted. I inadvertently changed something and now any time I
submit a Purchase Order for approval the AR System automatically changes the
requisition status to On Hold. We are unable to
Hi,
Look at the following man page (man 5 signal)...
There are the information bellow :
Signal specification can be any of the follow-
ing except or which cannot be caught or ignored:
Name Number Notes Meaning
Serouche,
We've also had problems with Action: failed (a string that shows up in
email bounces or tickets about the same) being interpreted as a bad
email engine command. I think this occurs when the Email Action is set
to Parse on the AR System Email Mailbox Configuration form. Check out
The 10 represents the signal that the process exited with. The
meaning of the signal can vary to some degree between different
operating systems.
On solaris, signal 10 is defined as:
#define SIGBUS 10 /* bus error */
Axton Grams
On 5/25/07, Kendhammer, Mike [EMAIL PROTECTED] wrote:
**
Hi, George
It doesn't take anything more than a Read license to SUBMIT new tickets.
When we got that straightened out around here...
How did you ?
Are you talking about switching to locked mode?
We are in changeable mode and users get READ type only when FLOATING
unavailable.
How people with
Rick Patrick,
I'm only on 6.0.1, but the guide sounds similar. On 6.0.1's Email
Config Form, setting 'Use Email From Address' to Yes is I think all
you need to do to have an email from a user log into the system. We
don't use templates, so I'm not sure if it operates the same with them.
Hey Ray,
Yep. That's the way we're doing it. We run individual reports for each
of our interested groups right now and the data that we're collecting is
just SQL counts of open tickets and aged tickets.
We're thinking about making it more dynamic so that there could be a
flag for each
Hey, George
Does it mean that Nonregistered Guests, if authenticated trough LDAP, will
be able to SUBMIT?
Did you think about switching to locked mode?
SUBMITTERS will be able to MODIFY...
: Igor Ivanov - Remedy Sr. Developer
: Business Line Application Support Team
: Office of the CIO
Runar,
Are you suggesting that the 'tool' should define a company's processes? I
always thought the tool was supposed to reflect the company's processes. If
the company doesn't want that particular process then it shouldn't be forced
via a tool.
Susan
On 5/25/07, Runar Helle [EMAIL
naw...not obvious. I have lets say a common set of criteria and then two
different 'specific' criteria. Situation One requires pulling only from
A...situation B requires pulling from the Join C...I didn't want to have
multiple tables...what I have ended up doing was setting up my table field
Well, that's the way it's worked in the pre-ITIL days. ITSM 5 and 6
suggested some ITIL-like workflow and processes, and would support them,
but it wasn't all that hard to circumvent them. With v7, companies are
pretty much forced to commit to ITIL as part of the implementation -
preferably
How many fields are in your join criteria? Could some Display only fields
on form A, populated on GetEntry suffice?
Also, now I'm curious what your situation is... If you're only displaying
data from A, then what is on B that is relevant to the qualification, but
not relevant to the
Rapid Technologies, a Remedy consulting partner since 1996, is seeking
both contract and permanent Remedy consultants in the California region.
Qualified candidates should possess the following:
* Strong working knowledge of the AR System
* Experience implementing the complete
Rick,
If you select the setting, the user that submits the email will be
based on the 'from' of the email. This way you do not need to pass the
Username and Password in clear text. Of course email addresses can be
spoofed really easy... but username/password in email is also unsafe.
--
Met
This morning on the Interstate, I looked over to my left and there was a woman
driver in a brand new Cadillac doing 65 mph with her face up next to her rear
view mirror, putting on her eyeliner! I looked away for a couple of seconds,
and when I looked back, she was halfway over in my lane-
Hi there. It seems that you are using ITSM 7. Thats why you are
getting inconsistent results. As soon as you set these accounts up
with the same support groups and operating companies and such you
should be good to go. It is important that you do not make the company
structures more difficult
I am a newbie. So need a little more help. About grouping multiple records:
Within my escalation, I have a set Run if to 'Status' 5.
What do I put in my If Action tab for the following to happen
1. update the same record with INCIDENT_NUMBER+LAST_MODIFIED_DATE for each
customer (in my case
Hi Neel
The workflow on the form you are searching may have active links that fire
on Return/Menu choice on your drop-down field, setting data in other hidden
fields. For example, if it were a Name field, workflow might set the
Request ID of the contact record to a hidden field. In your case
The NW RUG was a forum to meet and discuss Remedy Related Topic in the
Seattle / Bellevue area in Washington State.
I've come out of my fog (or at least I have a flashlight now). I may even
update my web site; miracles do happen (I have 4 children to prove this).
Please let me know if you want
I will be out of the office starting 05/25/2007 and will not return until
05/30/2007.
I will respond to your message when I return.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Hi Geoff,
Include me.
Thanks.Veronica Soriano [EMAIL PROTECTED]
Date: Fri, 25 May 2007 12:48:35 -0700From: [EMAIL PROTECTED]: Believe it or
not, I'm starting the NW RUG againTo: [EMAIL PROTECTED] The NW RUG was a forum
to meet and discuss Remedy Related Topic in the Seattle /
Geoff,
Count me in!
Keith Bunescu
Sent from my BlackBerry® wireless handheld
-Original Message-
From: Veronica Soriano [EMAIL PROTECTED]
Date: Fri, 25 May 2007 13:08:34
To:arslist@ARSLIST.ORG
Subject: Re: Believe it or not, I'm starting the NW RUG again
** Hi Geoff,
You should probably contact your Sales Representative or BMC Support to find
out if there is any further information regarding this.
Cheers,
--
Shyam
- Original Message
From: Roney Samuel Varghese [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, May 24, 2007 10:50:07 PM
We've let our reps know what we're trying to do, and they'll be working
with us as planning moves forward. Haven't tried the support site yet,
but I'll get there...
Thanks,
John
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
I'm there!
[EMAIL PROTECTED]
Warren
On 5/25/07, Keith Bunescu [EMAIL PROTECTED] wrote:
Geoff,
Count me in!
Keith Bunescu
Sent from my BlackBerry(r) wireless handheld
-Original Message-
From: Veronica Soriano [EMAIL PROTECTED]
Date: Fri, 25 May 2007 13:08:34
Hi All,
We are working on creating an utility (engineering focused whitepaper
and some Def files) to allow customers who have invested in ITSM 6.0 to
leverage new enhancements in BMC Atrium CMDB 2.0.01 without having to
migrate to ITSM 7 right away.
This will allow a phased approach to eventual
All of these certainly indicate guys have an issue with elevators lol
On 5/25/07, William Rentfrow [EMAIL PROTECTED] wrote:
This reminds me of a story going round the 'net a few years ago. It's
credibility is doubtful but it's hilarious. Here it is, reposted (and
made work
applause for that one Michael :)
On 5/25/07, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote:
** A man is sitting in his kitchen, killing flies, when his wife comes
home.
Wife: Honey, what are ya doin'?
Man: Killin' flies, babe. 5 down. 3 males, 2 females.
Wife: *somewhat perplexed*
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