Re: Calendar Popup - default

2007-10-04 Thread ARS List
Sorry, Joe, perhaps I didn't clarify the problem correctly. That's not quite what I meant. Basically, what our client wants us to achieve, is that for EVERY date/time field, the calendar widget should default to TIMESTAMP, as opposed to DATE only.I could achieve the same thing by modifying

Re: ITSM v7 - Requestor Console - View All issues by company

2007-10-04 Thread Ri Mez
Hi Roger, Thanks for the feedback. Could you possibly provide more detail on this? What were the risks involved in this method? When you said that you created a new requestor read only were you referring to a new permission group? Any further feedback would be VERY much appreciated. Cheers.

Re: Tomcat Using Full CPU on Win2003

2007-10-04 Thread Averell, Graham
I found Lambda Probe for Tomcat a useful tool for fine tuning memory usage. It's free (GPL) and a fairly painless install. http://www.lambdaprobe.org http://www.lambdaprobe.org/ Setup tips. To enable memory/processor monitoring you will need to add -Dcom.sun.management.jmxremote to your Java

Re: Filter Problem

2007-10-04 Thread Misi Mladoniczky
Hi, You are correct in the assumption that TR-values can save a little bit on performance. The server looks through the run-if-qualification of all filters. If anywhere there is a 'Field' or 'DB.Field', the server will need fetch these values from the database. And the values of all other

Re: Filter Problem

2007-10-04 Thread Misi Mladoniczky
Hi, Just remember that 'DB.Field' and 'Field' both results in an fetch from the database. How else can the 'Field' (most current) be computed! Another issue to concider is that if any Filter-Set-Fields on CURRENT TRANSACTION are referencing fields, e.g. $Field$, the complete record is also

Re: Filter Problem

2007-10-04 Thread Mike White
Very interesting discussion of performance aspects of TR and DB values. In the case where you need to trigger code on behalf of a change to a field, and the change can be made either directly by the user, or indirectly via intermediate workflow, isn't it a moot point? Is there an alternative to

Re: Filter Problem

2007-10-04 Thread Misi Mladoniczky
Hi Mike, You are right. In reality, the performance benefits of DB-values are unimportant. Use ('Field' != 'DB.Field') to detect a change. Use ('Field' != 'DB.Field' AND 'Field' != $NULL$) on optional fields if you do not want to trigger workflow when the field is set to NULL. Best

Re: How To Change License for Demo User?

2007-10-04 Thread Misi Mladoniczky
Hi, If you can login on the server OS, you can also use the arcache-program to fix up your data. You can accomplish the same thing that Joe suggested with arcache, or you could add a new temporary user. Adding a temporary admin-user: arcache -Ua -d -e 1500 -n loginname -s server -g 1; -l1

Syntax error converting the varchar value to a column of data type int.

2007-10-04 Thread Shrestha, Manjari R.
Hello List, I am trying to create a report where it will count the number of results with the following SQL command and am getting error. I am trying to set the value returned by this command in a integer variable through an active link. SELECT count(*) from HIC_Survey_Results where

Re: Plugin and initialize() method

2007-10-04 Thread Hugo Visser
Dan, I don't really see the issue here. There is a difference in implementation for the Java plugin server and the C plugin server. For example, the C plugin server will only start one thread unless you configure the plugin server otherwise. The C plugin server will initialize the plugin when the

Re: ITSM v7 - Requestor Console - View All issues by company

2007-10-04 Thread Roger Justice
I created a new view of the HPD:Helpdesk form that is read only and used it when the view button I created on the Requester console table field was selected to view an Incident. This minimizes the user trying to change the Incident. If they tried to modify an Incident with Incident Viewer

Re: Competitors to Remedy ARS?

2007-10-04 Thread Pickering, Christopher
How much data would you expect the system to hold? Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Wednesday, October 03, 2007 5:58 PM To: arslist@ARSLIST.ORG Subject: Competitors to Remedy

Re: Competitors to Remedy ARS?

2007-10-04 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
I'm not sure you would call it a direct competitor, but for rapid app development, I'm now partial to HotBasic. It's an ultra-simple programming language that lets you build database apps very easily. The very surprising thing is, despite its simplicity, it produces some of the smallest and

Re: Syntax error converting the varchar value to a column of data type int.

2007-10-04 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Your Knowledge field looks like it's a radio button or a dropdown field. A radio button or dropdown's value is stored as an integer in the underlying DB. Your query should be something like this: SELECT count(*) from HIC_Survey_Results where (Create_Date = 1188619200 AND Create_Date = 1191211200

Re: Plugin and initialize() method

2007-10-04 Thread Jarl Grøneng
Hugo, The documentation of the java plugin states this: public void initialize(ARPluginContext context) throws ARException {} An initialization routine called once at startup load time for each plugin that is loaded. The plugin can do all its initialization and setup in this method. I see

Re: Plugin and initialize() method

2007-10-04 Thread Carey Matthew Black
Jarl, I think there might be a bit of confusion due to the terms used... I think it is more like this... Ref: Integrating-710.pdf pg 102 Figure 7-2: C plug-in call sequence ARPluginIdentify () ARPluginSetProperties () ARPluginInitialization () ARPluginCreateInstance() -- one or more times

Re: ITSM v7 - Requestor Console - View All issues by company

2007-10-04 Thread Roger Justice
I made the work info tab hidden since it was the requester. -Original Message- From: Ri Mez [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 4 Oct 2007 9:06 am Subject: Re: ITSM v7 - Requestor Console - View All issues by company Thanks Roger, Did you allow them to have access

Re: Syntax error converting the varchar value to a column of data type int(RESOLVED)

2007-10-04 Thread Shrestha, Manjari R.
Thank you Kaiser. Manjari R. Shrestha Junior Programmer Analyst -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, October 04, 2007 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Syntax error converting

Re: Competitors to Remedy ARS?

2007-10-04 Thread Alec Alec
Largest form would be less than 2500 row, probably less than 1000 Sent via BlackBerry from T-Mobile -Original Message- From: Pickering, Christopher [EMAIL PROTECTED] Date: Thu, 4 Oct 2007 08:15:10 To:arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy

CMDB SDK distribution

2007-10-04 Thread w c
Hi, Does someone know that CMDB SDK libraries can be distributed by third party applications? We have developed an application and want to make sure we can bundle CMDB SDK libraries with it. Thanks, sbr ___ UNSUBSCRIBE

FW: Clear Case and Remedy Integration

2007-10-04 Thread Tanner, Doug
One more try, does anyone have - WORKING ClearCase/Remedy source control integration in place? Thanks, Doug Anyone have Clear Case (7.0.1.0) integrated and working with Remedy ARS (6.3)? Trying to use source control and other developers can hi-Jack a checked out object Thanks,

Re: Plugin and initialize() method

2007-10-04 Thread Axton
For the C plug-ins, ARPluginCreateInstance and ARPluginDeleteInstance are called each time a plug-in is called. These 3 are called when the plug-in server starts: ARPluginIdentify () ARPluginSetProperties () ARPluginInitialization () ARPluginDeleteInstance is called before the plug-in call (from

Re: ITSM v7 - Requestor Console - View All issues by company

2007-10-04 Thread Ri Mez
Thanks Roger, Did you allow them to have access to the Work Info in your view? The issue I've come across is that whenever I try to configure access like you are describing they can still see the Internal Work Info. Richard On Oct 4, 1:52 pm, Roger Justice [EMAIL PROTECTED] wrote: I created a

ORA-01704: string literal too long (URGENT)

2007-10-04 Thread arthurj
Folks, I get error - ORA-01704: string literal too long, when trying to insert a value 4k into the SDIDOC column of the table below: CREATE TABLE B1.SDI_XML_TAB (SDIID VARCHAR2(60 BYTE) NOT NULL ENABLE, SDIDOC SYS.XMLTYPE , CONSTRAINT SDI_XML_TAB_PK PRIMARY KEY

OT: BMC Whitepaper - Accelerating Problem Resolution in .NET Applications and Web Services

2007-10-04 Thread Heider, Stephen
http://i.i.com.com/cnwk.1d/html/itp/bmc_Identify_DotNET_Problem_Res_Whit epaper.pdf If the above link does not work here is the link from the Tech Republic email newsletter to download it http://whitepapers.techrepublic.com.com/abstract.aspx?docid=291770promo

Re: Convert Date in to timestamp in remedy

2007-10-04 Thread Shah, Jignesh IN BOM SISL
You need to take care of Time Zone, by default it is GMT, you need to add / subtract time in sql query according to your local time zone. Warm Regards, Jignesh Shah -- From: Action Request System discussion

Re: Calendar Popup - default

2007-10-04 Thread Kemes, Lisa
Not sure if this helps, but I asked the same question with BMC and here is their answer: My question to them was: When working in the 6.03.00 Patch 003 user tool, when the user clicks on a Date/Time field, it came up with the current date and current time. Now with 7.0.1 when a user clicks on

RESOLVED: Mid-Tier 7.1 on Linux Apache Tomcat 5.5.23 (UNCLASSIFIED)

2007-10-04 Thread HARTWICK, SCOTT G CTR DISA JSSC
Classification: UNCLASSIFIED Caveats: NONE Dan, Thanks for the reply. Sorry I don't have the rest of the message, it was related to accessing the CCPUtilApp and they were all com.Remedy Related until the Java message at the bottom. We did a clean install and used the JDK version 1.5.011

Re: Filter Problem

2007-10-04 Thread Axton
I said this last week, I'll say it again: to blindly use one approach is to be blind. There are certain benefits using TR when other methods could suffice. The trick is knowing when and how to use them. Any time you use a DB value in your filter qualification, you take another round trip to the

Re: Competitors to Remedy ARS?

2007-10-04 Thread Timothy Powell
How many users? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Thursday, October 04, 2007 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Largest form would be less than 2500 row,

Re: ITSM v7 - Requestor Console - View All issues by company

2007-10-04 Thread Ri Mez
Unfortunately, this will not be acceptable for our customer who wants to be able to see all [Public] Work Info. On Oct 4, 3:18 pm, Roger Justice [EMAIL PROTECTED] wrote: I made the work info tab hidden since it was the requester. -Original Message- From: Ri Mez [EMAIL PROTECTED]

Re: Competitors to Remedy ARS?

2007-10-04 Thread Cupp, Michael E CTR USAF AFRL/RYOD
1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, October 04, 2007 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? How many users? -Original Message- From:

Re: Competitors to Remedy ARS?

2007-10-04 Thread Alec Alec
I would be looking at less than 5 users. Sent via BlackBerry from T-Mobile ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Competitors to Remedy ARS?

2007-10-04 Thread Cupp, Michael E CTR USAF AFRL/RYOD
Sorry for jumping in therethis seems interesting to me as well. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, October 04, 2007 10:09 AM To: arslist@ARSLIST.ORG Subject: Re:

Server change again

2007-10-04 Thread McManus Michael A SSgt HQ 754 ELSG/DOMH
Listers, I sent an email earlier about a server change and an ensuing name change before we added it to the domain. Basically we had set up the new server with a different computer name usaf-aeahnhd04i (full arserver install, email engine, SQL server, etc.) and right before we went live, we

Re: Competitors to Remedy ARS?

2007-10-04 Thread Alec Alec
I require the email functionality. Sent via BlackBerry from T-Mobile -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] Date: Thu, 4 Oct 2007 09:36:35 To:arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Just install an unlicensed

Re: Competitors to Remedy ARS?

2007-10-04 Thread Pierson, Shawn
Perhaps you should give more requirements. You mentioned that you want something like ARS, but don't really care about ITSM or any specific type of module. It sounds like you're wanting to build custom database driven applications, right? If so, rather than looking at something like Remedy,

Re: Crystal Reports problem (U)

2007-10-04 Thread YHK
Howdy... Found out why this was not working in the enviroment I was testing it on...5.0. There is not User Perference form which this command sets, with 23235 being the field id for the field in question. For future reference for anyone you can find this info in: P628 of ARS 6.3 Developing AR

[RESOLVED] Escalation creating dup tickets

2007-10-04 Thread Pickering, Christopher
Ladies and Gentlemen, For future reference, if your system is included in a Server Group AND your escalations start acting particularly obnoxious (duplicate tickets, multiple TID's, etc) - Thad identified that aspect - there is no way to turn off escalations are you normally would in the admin

Re: Server change again

2007-10-04 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Look for a file named emaildaemon.properties. Your old server reference is in there. Change it to the new one and restart the email engine. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754

Re: ORA-01704: string literal too long (URGENT)

2007-10-04 Thread Axton
First google hit for ORA-01704 http://ora-01704.ora-code.com/ Cause: The string literal is longer than 4000 characters. Action: Use a string literal of at most 4000 characters. Longer values may only be entered using bind variables. From google search oracle set bind variable

Re: AREA LDAP fails with certain Admin functions

2007-10-04 Thread YHK
Just a follow up, I may have found the root to the issue. It was not documented on BMCs website nor their knowledge base.Believe it's a bug that was corrected with Patch 22 for ars6.3. The only place I found any documentation on this was in a doc file for P22 download. I searched for the specific

Re: Filter Problem

2007-10-04 Thread Axton
'Field' will not cause a read from the db, only 'DB.Field'. All the current transaction values are already available on the Remedy side, how else would Remedy know what to write to the db? Axton On 10/4/07, Misi Mladoniczky [EMAIL PROTECTED] wrote: Hi, Just remember that 'DB.Field' and

Silent generate and save a Crystal Report

2007-10-04 Thread Cleber Souza
Hello everyone, We have a request in order to silent generate a pdf version of a Crystal report and then save it on the disk, without the need for the user to select neither the format nor the destination folder. I've tried some option, but all ends that, after hit on the Run Report

Re: Competitors to Remedy ARS?

2007-10-04 Thread Opela, Gary L Contr OC-ALC/ITMA
Just install an unlicensed version of remedy. I think it allows you up to 1000 records creation, and 3 user licenses. This is good practice too to hone your remedy development skills, so you benefit in your job as well. Now, if you are deploying/selling this application to end users, I'm not sure

Re: Plugin and initialize() method

2007-10-04 Thread Jarl Grøneng
I have no proble understand how the plugin-server handle these funstion. But it seems that there is a difference in how a C and Java plugin behave. TAnd the plugin documentation states this: initialize(ARPluginContext context) An initialization routine called once at startup load time for each

Re: Competitors to Remedy ARS?

2007-10-04 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Or HotBasic. With HotBasic you type this: CREATE newForm AS FORM END CREATE newForm.SHOWMODAL and then hit the F5 key and voila! A Windows form appears on the screen. Then do this: CREATE newForm AS FORM CREATE newEditField AS EDIT END CREATE END CREATE newForm.SHOWMODAL and

Re: Server change again

2007-10-04 Thread McManus Michael A SSgt HQ 754 ELSG/DOMH
Good deal. I thought that was the one but I didn't want to do anything crazy until I knew for sure. Thanks a ton. Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6478 / Comm: 334-416-6478 -Original Message- From: Action Request System discussion list(ARSList)

Re: Competitors to Remedy ARS?

2007-10-04 Thread L. J. Head
Unlicensed server can do Email -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Thursday, October 04, 2007 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? I require the email

Re: [RESOLVED] Escalation creating dup tickets

2007-10-04 Thread Rick Cook
Chris, I'm not at all surprised that Gary was able to provide a quality solution, but if I may clarify for a moment, I don't think many (if any) of us are displeased with the support that the old-timers like Gary give us - it's usually stellar. It's the offshore people that are hit and miss, and

Re: Opening the User tool via VB?

2007-10-04 Thread Matthew Perrault
Thanks for all the help guys. J.T., Ya that was suggested and the Web is definitely an option, as that's simply building the URL (using the F1=mode=Query stuff). However, the Customer kind of wants it to open the user tool. So maybe what Mark Worley suggested is the way to go. Of course it

Re: Filter Problem

2007-10-04 Thread Joe D'Souza
That's what I thought that it should perform a fetch for DB values too. The DB value could be changed by another user after the initial fetch of the record, hence what displays on the client tool after the initial fetch of the record, may not represent the true DB value. I wonder though what

Re: Competitors to Remedy ARS?

2007-10-04 Thread Watson, Benjamin A.
I could see an unlicensed server using e-mail approach the 2000 record limit on the e-mail form fairly easily. I suppose you could delete old records? I guess that begs refinement of the max record limit on an unlicensed Remedy install. Is it 2000 records at any given time, or 2000 records for

Re: What is everyone doing to keeping track of created Forms/AL/Filters...ect from out of the box ones

2007-10-04 Thread Matthew Perrault
All, What we did, was wrote a little remedy app that keeps track of it. The way it works is, when ever someone changes a piece of Code (Form, Field, Filter, Active Link, etc.) they put in the project/bug fix it was related too, what their current environment is, a Description of what it was for,

Re: [RESOLVED] Escalation creating dup tickets

2007-10-04 Thread Pickering, Christopher
Rick, I firmly agree with you. You and I and a number of the arslist oldies can identify the back line people who have been the basis of our success for years. I offered the solution to help all of us, as it took 5 days worth of exchanges with the front liners and their inane questions when I

Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers

2007-10-04 Thread Ben Chernys
It's a maximum of 2000 at any given time. Insertion is not permitted into a form if that form has 2000 or more records. Deletion of records will permit insertion once the current total number of records is reduced to under 2000. Note that I do not know yet if 7.1 has changed any of this. Up

Thanks for everyone input What is everyone doing to keeping track of created Forms/AL/Filters...ect from out of the box ones

2007-10-04 Thread John Atherly
John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers

2007-10-04 Thread Opela, Gary L Contr OC-ALC/ITMA
I wonder how long it will be before Doug comes in and clarifies :) I am sure you are correct in what you are saying. He never stated the intent of usage of his application though. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original

Re: Competitors to Remedy ARS?

2007-10-04 Thread Alec Alec
Is HotBasic open source, or have an affordable licensing model? Sent via BlackBerry from T-Mobile -Original Message- From: Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Date: Thu, 4 Oct 2007 09:57:00 To:arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS?

Re: Competitors to Remedy ARS?

2007-10-04 Thread Alec Alec
I wand the remedy rapid application developement functionality, not the itsm module. Many people confuse remedy with ITSM, its like confusing windows with ms office. Sent via BlackBerry from T-Mobile -Original Message- From: Pierson, Shawn [EMAIL PROTECTED] Date:

Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers

2007-10-04 Thread Rick Ponzo
There may be another issue. I've honestly never read the whole license agreement, but I'm sure an unlicensed server is not supposed to be used for anything that may be considered a production environment. Rick Ponzo Ben Chernys wrote: It's a maximum of 2000 at any given time. Insertion

Re: Competitors to Remedy ARS?

2007-10-04 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
It's not open source but is extremely affordable--$69. And you don't need to license any applications you develop. It's a one-time fee of $69 with upgrades included. And the support is outstanding. They have a Yahoo tech group set up, and if you post a question, typically the author of the

Mid-Tier

2007-10-04 Thread Cheeti
Hi All Good Day for all. I am new to this group and remedy. As any one can mention the advantages of Mid-tier using JSP pages comparing to Remedy client. Thanks Regards, Cheeti ___ UNSUBSCRIBE or access ARSlist

Re: Plugin and initialize() method

2007-10-04 Thread Dan Reitan
Very useful info, Jarl -- thanks. Hugo, Thanks for the answer re: 7.1 Mid-Tier JNI dependency. It was very helpful -- though not the answer I wanted to hear, though it has been confirmed elsewhere. Based on logs in recent thread Re: Mid-Tier 7.1 on Linux Apache Tomcat 5.5.23 (UNCLASSIFIED)

ARSList Awards: Some yes, some no.MVP not enough yet!

2007-10-04 Thread Daniel Bloom
Okay folks. Last chance: we need another 35 votes for MVP we need more votes for the software categories. Just look up the past posts for the list of nominees and send your votes to either [EMAIL PROTECTED] or [EMAIL PROTECTED]

Re: Competitors to Remedy ARS?

2007-10-04 Thread Rick Ponzo
SugarCRM may be an option. Some people re-sell it, but it can also be found for a free download. Rick Ponzo Alec Alec wrote: Is HotBasic open source, or have an affordable licensing model? Sent via BlackBerry from T-Mobile -Original Message- From: Kaiser Norm E CIV USAF 96

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

2007-10-04 Thread Timothy Powell
RANT Oh for the love of PETE people! We only needed 150 voters out of over 3000 people! And we're still 35 shy?!?!?!?! Get off of your lazy cans and vote for somebody!!! If you've EVER gotten one single glimmer of wisdom/ideas/fixes from this list, you OWE it to these folks to vote. /RANT

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

2007-10-04 Thread Nall, Roger
Well stated. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Mid-Tier

2007-10-04 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
No client install necessary. It's great for when you have an application with thousands of users. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cheeti Sent: Thursday, October 04, 2007 10:47 AM To: arslist@ARSLIST.ORG

Re: Filter Problem

2007-10-04 Thread Misi Mladoniczky
Hi Axton, The Client-API sends transaction values to the server for those fields decided by the Client. The values sent are those values that the client would like stored in the DB. The server does not need to know anything but the transaction values, to store these values. The problem is that

How to tell what ITSM 7 patch has been applied?

2007-10-04 Thread Ray T.
I thought there's a form somewhere that kept track of this, but don't know where. Anybody? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: How to tell what ITSM 7 patch has been applied?

2007-10-04 Thread strauss
Share:Application_Properties Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent:

Re: How to tell what ITSM 7 patch has been applied?

2007-10-04 Thread Lammey, Peter A.
SHARE:Application_Properties. In this form look under Property Name Version. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Re: Mid-Tier

2007-10-04 Thread Cleber Souza
Hello Cheeti, Norm is absolutely right: it's so good that mid-tier eliminates the need of deploying and patching the User Tool for all the computers in the company. In addition to that I can say that, in my opinion and on the last 7 version, the forms look much nicer over the web than on the

Re: Filter Problem

2007-10-04 Thread Misi Mladoniczky
Hi Joe, As you can see in the log where only TR-values was used, the server does the following when updating the records: UPDATE T130 SET C61003='TR',C5='miz',C6=1191493444 WHERE C1 = '001' AND ((C6 = 1191493441) OR (C5 = 'miz')) It apparently appends my original Modify-Date to

Re: Filter Problem

2007-10-04 Thread Axton
A flaw, maybe. The solutions I see to address this would be some type of record locking to prevent updates based on stale data. I guess there could be a couple of approaches to this: - return an error if you attempt to update and the data you are using for the update is stale - disallow the

Re: Plugin and initialize() method

2007-10-04 Thread Hugo Visser
Right, the way I read the javadoc I understand that the initialize will be called once the plugin is loaded. From the javadoc I can not tell for sure if that moment is the plugin server is started. It's not clear what is meant with at startup load time...It could be the plugin server start up, but

Re: Competitors to Remedy ARS?

2007-10-04 Thread L. J. Head
It's 2000 current records in the table -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Thursday, October 04, 2007 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? I could see

Re: Competitors to Remedy ARS?

2007-10-04 Thread L. J. Head
I have customers that make that mistake daily -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Thursday, October 04, 2007 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? I wand the

Re: Filter Problem

2007-10-04 Thread Rabi Tripathi
Axton: Take it as my personal preference that I don't use TR values, so I am blind by choice to the existence of TR. Not that I never mingled with this guy TR. I bid goodbye to TR after huge issues using it in ITSM 6. Especially with the big forms. Funny thing is I didn't say one day now I stop

Re: Mid-Tier

2007-10-04 Thread Carey Matthew Black
Cheeti, There are zero additional features that the Mid-Tier client has when compared to the Windows based clients. By design the two clients _should_ work identically, but there are differences. Some technologies do not port to the web very well. (DDE,OLE) Some Remedy Reporting limitations

Re: Mid-Tier

2007-10-04 Thread L. J. Head
One of the main advantages I have seen at my current job is the fact that when you go to upgrade the 'clients' you have one to upgrade...the mid-tier server. If you have a client install base then you need to worry about SMS (or some other package distribution mechanism). Another is the

Re: Filter Problem

2007-10-04 Thread Heider, Stephen
As I recall from Lenny's Performance Tuning class this summer that nothing on the Run If of a Filter causes an additional query of the database. The database record is retrieved at the start of the processing and used for comparison throughout the process. This is just for the Run If...the

Re: Competitors to Remedy ARS?

2007-10-04 Thread Misi Mladoniczky
Hi, One question that we must ask ourselves here. Is it allowed to use an unlicensed version of the AR System? At one time, for one version, it was allowed to use it this way. But I do think it is a breach of the license agreement to do so now. Best Regards - Misi, RRR AB,

Re: [RESOLVED] Escalation creating dup tickets

2007-10-04 Thread Carey Matthew Black
7 days to answer a simple question about Server Groups. And that was a production issue right? Impacting production data? So the priority should have been at least Severity Level = 1. I hope we do not have any issues like that. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS =

Re: How to tell what ITSM 7 patch has been applied?

2007-10-04 Thread Rick Cook
SHARE:Application_Properties. CAVEAT: All patches from all applications don't update this form equally, which means that it is NOT 100% dependable as a reference point for that purpose. However, it is still what each patch checks against when determining what's currently loaded on the system.

Re: Filter Problem

2007-10-04 Thread Misi Mladoniczky
Hi, As the logs show in my 7.0.1 examples, this is usually true. The only time it is not true is when no filter at all uses 'DB.Field'-syntax or 'Field'-syntax. If this is the case, no fetch is made, as it is not neccessary. You could argue that it the code should not retrieve more columns than

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

2007-10-04 Thread L. J. Head
I would have been one of the first to vote...if it weren't for his typo of his own email address...but I would bet I was in the first 10 or so...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, October 04,

VOTE NOW! Don't skip this!! All relevant info in this post.

2007-10-04 Thread Rabi Tripathi
It took a while for me to vote, because of misspelled email address and then because I had trouble retrieving Dan's emails with instructions, nominees. I suspect some of the laziness in voting may be because the info is not staring at people's face, so to remove that one last excuse, I have

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

2007-10-04 Thread Timothy Powell
Same with me. :-) You know, we pay thousands of dollars in support to BMC for the privilege of getting sub-par and drawn out support from the new and inexperienced front line folks there. We also complain about it quite a bit on this list. Then you look here. We get stellar support from our

Re: VOTE NOW! Don't skip this!! All relevant info in this post.

2007-10-04 Thread Dave.ARSList
Rabi, I second that. Yes, people *should* take time out to search the nominees but I think Dan should've ALWAYS included all the relevant information over and over again in every single email (I know it sucks but I STILL believe that's the way all the communications should be). I am a new joiner

Re: Plugin and initialize() method

2007-10-04 Thread Jarl Grøneng
Hi, Found this documentation, and this put a new ligth on my initial question. --- All plugins can implement a public void static init(ARPluginContext context) method to do all intialization for this class. This will be invoked once for each class that implements one of the

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

2007-10-04 Thread Dave.ARSList
Can we all vote again (those of us who DO care about the nominees who help people out and share knowledge)?? Just kidding! lol Just a side note: - Although I'm a new-joiner I've learned a lot already in few days!! And I would like to add I am very pleased with friday humo(u)r. If we decide to

Re: Filter Problem

2007-10-04 Thread Axton
I only see the db call if using DB. I chopped the log lines so they are readable in most mail readers. ** On modify with qual: 'Assigned To' != $NULL$ +SE ARSetEntry -- schema zBug_TableDrag-SampleData entryId 00 UPDATE T1160 SET C4='aasdfaaa',C5='AGADMIN',C6=1191521727 WHE OK COMMIT

UnsatisfiedLinkError while trying to start Email engine

2007-10-04 Thread satya Kode
Hi All, When I am trying to start the email engine,the following UnsatisfiedLinkError err was occurred, pls let me know your thoughts. We are on:ARS7.1, AIX Operating System Exception in thread Email Daemon java.lang.UnsatisfiedLinkError: com/bmc/arsys/api/Proxy.ARInitialization()J

ARS Implementation team - how many?

2007-10-04 Thread Ri Mez
Hi everyone, I'm currently working on an implementation of ars7 where I am soley resposnsible for setting up and configuring Service Desk, Incident ,problem. change and configuration management. It's been a tough and grueling job with very little thanks from the support teams (not to mention

Re: Filter Problem

2007-10-04 Thread Thad K Esser
Axton, In your 3rd example, ** On modify with qual: 'TR.Assigned To' != $NULL$ What shows up in the log when you use 'Assigned To' in a push fields from somewhere else to this record, pushing the value that is already in the 'Assigned To' field? If the goal of using a TR value is to detect

Re: Filter Problem

2007-10-04 Thread Thad K Esser
Misi, I respectfully (and adamantly) disagree with your comment: I think that the TR-values can have a legitimate use sometimes. Either for the reason of performance, or the reason of simplifying your run-ifs. Using a TR value does NOT simplify your Run-Ifs, it actually makes them more

Re: Diary Field in mid-tier not displaying data

2007-10-04 Thread Carey Matthew Black
Chris, Well... kind of... It appears that the blob values (like Diary fields) are fetched asynchronously when compared to the rest of the data for the entry. So the icon on the field may not get the right icon. But I have seen an empty diary icon actually show data. :) I have not seen it not

Re: How to tell what ITSM 7 patch has been applied?

2007-10-04 Thread Ray T.
Got it. Thanks guys for the answer and the caveat. On 10/4/07, Rick Cook [EMAIL PROTECTED] wrote: ** SHARE:Application_Properties. CAVEAT: All patches from all applications don't update this form equally, which means that it is NOT 100% dependable as a reference point for that purpose.

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