Rich Text component and Data Visulatisation Field

Has anybody ever tried to put a Rich Text component such as FCKEditor (http://www.fckeditor.net/) or TinyMCE (http://sourceforge.net/projects/tinymce/) in a Data Visualisation Field? I guess it should be possible; would be cool to finally be able to make text BOLD or /italics/ in your

Re: New ITSM Dataload Utility

From where can I download this.. I cannot find it in BMC site - Original Message - From: David Charters [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 30 Oct 2007 21:01:48 +0530 (IST) Subject: New ITSM Dataload Utility Listers, I am trying to use the latest ITSM Dataloader

Using libs with arapi70.jar

Hi for all... I'm having a problem with arapi70.jar (or arapiXX.jar) When I try to run my Java Application that need this API, always occurs an error about some libs that were not found. Libs like that: - arjni.so - arapi.so - ... and so on... Ok But I'm using a AIX 5.2 Operational System

Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris

Hi everybody Has any body out there applied this patch and what is the outcome? Frans Ferreira Senior Technical Consultant __ Standard Bank Disclaimer and

Re: New ITSM Dataload Utility

Check the BMC Developer Network: http://developer.bmc.com/jiveProd/ann.jspa?annID=15 -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL

Re: Using libs with arapi70.jar

No! These files will be found in the arserver directory (bin) and not the lib directory. You may set your LD_LIBRARY_PATH to point to them. A .a is a library file to be included in a link. A .so is a shared library which is loaded dynamically (or at run time bind). These are very

Re: Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris

Frans, Just finished install of v7.1 ARS server, with Incident + Problem v7.0.2 and I applied ITSM patch 005. It had errors. I opened a Support issue with BMC and they walked me though how to recover/fix the known errors. Not a big deal, but it still cost me about two business days. (So expect at

Re: Database issue

Hi all, Thanks for the information. I ask this because our support refuse future support if we change this value. Best Regards   Konstantin Pavlov -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, October 30, 2007 5:16 PM To:

RES: Using libs with arapi70.jar

Thank you! But I have one more question... Nowadays we are migrating the ARS from 5.1 version to 7.0.1, and we have the next configuration: Nowadays (in my AR Server 5.1) we have these files .so: (lib directory) - libar.so - libarjni51.so - libarjni.so_pre_1493 - libarutiljni51.so -

Re: RES: Using libs with arapi70.jar

1) Rather than copying files around, use the LD_LIBRARY_PATH environment variable. LD_LIBRARY_PATH=/x/x/bin:$LD_LIBRARY_PATH etc. 2) ARS dropped the convention of having the file name include the ARS version (real bad idea). It is critical that you use the correct version files else you

Re: Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris

I tried and tried to install the patch and was never successful - it would download the files but would never patch the server. I am running 3 separate boxes - AR, Web, DB and they are linux boxes with Oracle running on them. -Original Message- From: Action Request System discussion

Re: Rich Text component and Data Visulatisation Field

Michiel, I have not done that specifically, but after a real quick read... fckeditor: appears to support a wider range of browsers than the Mid-Tier... so that is a good start distributed under GPL, LGPL and MPL ... also a good start Has Java language support... looks like a real good

Re: BMC Support Site Rant

Discussing Support is only a topic that makes one's blood pressure rise.. Support is almost useless.. if not Pleasonton, the only thing you are paying for is the upgrades. You might as well pay for support Twice and go with someone else who give better support - anyone can. out of some 20 calls,

Re: ORA-01406 SQL error in Active Link SOLVED sort of

Thanks for the suggestion, Fred, but it is only putting a 11-char value into a 255 char field. I found that if I did an unqualified search on the Read Value for Field From: form I got the same error. So there must be a bad record in the form. I also found a problem in my Set Field If:

Re: BMC Support Site Rant

I can't go as far as Patrick. I'd say Support is spotty, but I have had some very good experiences. But I feel the need to point out one problem: The last time we had one of these go-arounds about Support I said that when I fill out a satisfaction survey I always check the box that asks if I

Senior Remedy/ ITSM Consultant Vienna

Hi list Im interested in speaking with Remedy Consultants in Vienna for an upcoming permanent positon. For a confidential discussion and further details please contact: Neasan Cavanagh Resourcer BMC Software Tel : + 353 1 440 6852 Email : [EMAIL PROTECTED] www.bmc.com -- View this message

CMDB Patch

Hello everyone, I have a CMDB 1.0 installation unpatched. What is the next patch in CMDB 1.1 which only (when applied) involves changing binaries rather than having to modify anything in the CMDB schema or the meta data? Anyone has done this before? I am looking after this system

Re: BMC Support Site Rant

Did the same, sales representative contacted me...oi Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] | www.cerner.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Remedy User not installing Crystal Portion

HP Laptop running Windows XP Remedy User versions tried - 7.00.01 Patch 4 and 7.01.00. We have several users that are receiving new computers and when the install is run for the Remedy Usertool, everything installs but the Crystal Runtime. It is clicked in the options, but it never installs.

XML in an incoming email

Hello, does anyone know a way to parse and incoming email with XML in the body to do a submit to a form? ARS Version 7.0.1 patch 2 Thanks __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around

Re: Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris

Yes, running 7.01 and patch 5 on solaris. Since it fixed a couple of bugs (both crash the server) it will soon be installed on prodution. -- Jarl On 10/31/07, Ferreira, Frans F [EMAIL PROTECTED] wrote: ** Hi everybody Has any body out there applied this patch and what is the outcome?

Re: XML in an incoming email

Hi Dan, is it Remedy XML or just some kind of XML message? You can submit emails into remedy in an XML'ish format; but there are no methods to translate XML in a certain format into a format Remedy will understand, you cannot use XSLT or so on incoming emails. What you can do is * send messages

Mid-Tier - Retry

Hey all, I have a mid-tier form, that has tables that are automatically reloading every minute or so. however, getting the following popup.. anyone know how to remove it. the page cannot be refreshed without resending the information Click retry to sent the information again, or click cancel to

Re: Remedy User not installing Crystal Portion

Nope - not seen this yet.. keep an eye out though.. On 10/31/07, David Yearsley [EMAIL PROTECTED] wrote: ** HP Laptop running Windows XP Remedy User versions tried - 7.00.01 Patch 4 and 7.01.00. We have several users that are receiving new computers and when the install is run for the

Re: Remedy User not installing Crystal Portion

I think installation of the Crystal part requires local admin rights. Could that be a factor in your environment? patrick zandi [EMAIL PROTECTED] 10/31/2007 11:19 AM Nope - not seen this yet.. keep an eye out though.. On 10/31/07, David Yearsley [EMAIL PROTECTED] wrote: ** HP Laptop

Re: XML in an incoming email

I would vote for the Create and expose a web-service to handle this. That is making use of the system correctly. On 10/31/07, Michiel Beijen [EMAIL PROTECTED] wrote: Hi Dan, is it Remedy XML or just some kind of XML message? You can submit emails into remedy in an XML'ish format; but there

Re: Mid-Tier - Retry

I think this usually appears when the form on the midtier is still sending/receiving information with the server. Do you have an Active Link on an interval with the form in question? On 10/31/07, patrick zandi [EMAIL PROTECTED] wrote: ** Hey all, I have a mid-tier form, that has tables

Re: Mid-Tier - Retry

I have 1 AL it says on windows loaded and window open.. Maybe that is it.. On 10/31/07, Robert Halstead [EMAIL PROTECTED] wrote: I think this usually appears when the form on the midtier is still sending/receiving information with the server. Do you have an Active Link on an interval with

Re: Remedy User not installing Crystal Portion

Yes we have admin rights. David.M Clark [EMAIL PROTECTED] Oct 31, 2007 10:24 AM I think installation of the Crystal part requires local admin rights. Could that be a factor in your environment? patrick zandi [EMAIL PROTECTED] 10/31/2007 11:19 AM Nope - not seen this yet.. keep an eye out

Re: Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris

Let me know how that goes. I am still on 7.0.1 patch 1 due to critical flaws in 7.0.1 patches 2, 3, and 4 (all crash the server). Thanks, Axton Grams On Oct 31, 2007 11:19 AM, Jarl Grøneng [EMAIL PROTECTED] wrote: Yes, running 7.01 and patch 5 on solaris. Since it fixed a couple of bugs (both

ITSM 7 SLM: Anyone using it in a REAL world environment?

All, Is anyone using SLM with ITSM 7? If so do you have it working? I created the Service Target, yet it just sits there in Build In Progress status. I checked the Data Sources and some of the filters were built successfully, but a majority are just sitting there in Build In Progress,

Can't connect to admin client

Listers, We have strange problem in out development environment. We did a refresh of test environment to our dev environment (database refresh) and since then remedy admin has became inaccessible. It keeps on trying but doesn't get connected. Then it hangs up and we have to kill the process :(

Re: Can't connect to admin client

Hi Dave, 3 things come to mind : a) Do you have the same problem with the user tool ? b)Were the dev environment services stopped before making a database refresh? c) Is the ARAdmin user on MS SQL Server or the database server you are using is the DBO (database owner) of the ARSystem database

Re: Replace function on a special character

Hi All, I am using ARS version 6.3 and am trying to perform a REPLACE() function using a filter. I have a few special characters that I can see using a hex editor and the editor gives me the hex equivalent. My question is how do I perform a replace on a special character? Thanks, Jackson

Re: Replace function on a special character

Jackson, You can use your RDBMS to return special characters. You just need to find out the numeric value of them. For example, to get the Tab character, Set Fields SQL: SELECT CHAR(9) Once you have the value in a character field you can use that for your replacing. HTH Stephen

Re: XML in an incoming email

Michiel, thanks for the suggestions. Unfortunately it is just regular XML coming from another network that cannot use the API or web services. It has to come into our network as an encrypted email and then we need to figure out a way to parse it to get Remedy to map the fields to create a

Re: ITSM 7 SLM: Anyone using it in a REAL world environment?

ARS 7.0.01 Patch 4 SLM 7.0.3 :-) Of course reading through the KB, I think one problem I might be having is a bunch of orphaned records in the Application Pending form. Thanks, Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: ITSM 7 SLM: Anyone using it in a REAL world environment?

Yeah. Dump them all. The first entry may have caused the SLM BRIE service to die, so you might have to restart ARS (armonitor keeps watch over this service...but if it restarts too many times in too short of time, it'll stop trying to restart it). From: Action

Re: Another Rookie Active Link Question--RESOLVED

In the immortal words of Homer Simpson.Doh!! I hate asking a question only to find the answer is so remarkably simple and somewhat obvious. The list once again saves the day. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell:

Re: SLM - Pay to upgrade from SLA - Anybody fight this and win?

Jack: We were in the same position earlier this year but lost the battle. As our sales rep explained it, they discontinued the older product (SLA 6.0) and were no longer going to upgrade or support it. To appease our complaining, they offered us the new product (SLM 7.0) at zero cost - we just

Re: WEBSERVICE

Thanks for your suggestions. We have totally scrapped the idea of Remedy calling the outside webservice, we have planned to provide a getList webservice to the other application to fetch data from our form. This way we are not burdening our Remedy server with escalations. Cheers, Rakshit On