problem in "Java Scripting Plug-in"

Hi all. I use "Java Scripting Plug-in" in the following structure (where '<=>' mean call and return): Filter<=>script<=>external java application All is OK if I return java primitives or their collection from "external java application" to "Filter" via "script". But now I need to return collect

Re: file attachments - filtering extensions...

Hi, You could add a filter with an error message that runs if: NOT ('Attach1' LIKE "%.doc" OR 'Attach1' LIKE "%.xls" OR ...) You may also want to add a sore or less identical active link to stop the attachments of being sent from Mid-Tier to the AR Server. It should be triggered on Modify/Submit.

Re: OT: Rant - SLA - Change / Task

Will do Rick. So there are 3 things we want to know. How to build it? How does it impact the system (this may be a relative thing)? And ultimately, does it do any good? First one is easy to report. Second one will take a while to know because SLAs need to be defined and then need to be used in

Re: dataset vs. namespace

The reason that I'm asking is that we're using EIE to pull some data over from another database. If you're familiar with EIE, you can create "AR" mappings and also "CMDB" mappings. I created some AR mappings, which go to datasets, with no problems. Then, I started to create a CMDB mapping, but

Re: dataset vs. namespace

I don't know if this will help, but here it goes... Really not else to say in regards to dataset... Rabi is very correct in saying "When you talk about two datasets...you are talking about two separate containers to represent two different versions (i.e. data) of the same real world object(s)."

Re: OT: Rant - SLA - Change / Task

Rabi, when you do report back, I would be curious about the impact on the performance of SLM that including this additional layer might create. I think you're right that developing the workflow isn't rocket surgery, but we'll see how well SLM can handle having the heat turned up on it. Rick On 1

Re: OT: Rant - SLA - Change / Task

Not yet. But it will be built by Mid Jan. A colleague of mine will be working on it. If he agrees, I will post some info. I don't see it as a big deal. Laborious, may be, but nothing hard to imagine. Basically copy stuff from another form, say "CHG:InfrastructureChange". First define the datasourc

Re: dataset vs. namespace

Very similar concepts that apply to different areas of object oriented world. Each one acts like a boundary to define one universe. Sorry, if you're not a fan of SAT, but let me try this-- Namespace : Dataset = Classes & Attributes : Class Instances (or Data) or Namespace : Dataset = Class Defini

Re: QUESTION: Table

Rob, A few options: 1) The active link which opens the dialog window can then have a change field action which refreshes the table field. 2) Have the close button on the dialog send an event and have the form with the table field have an active link run on event which refreshes the tab

Charles Roth is currently out of the office.

I will be out of the office starting 12/20/2007 and will not return until 01/02/2008. I am currently on vacation and can be contacted by calling my cell phone 864 431 2961. If this is a Remedy related issue please contact the service desk. I will have limited access to email. ___

Re: QUESTION: Table

Thank you Joe. It worked like you said. Quick question...when I make changes and the user hits the save button I created, how can I get it to refresh the table when they hit the close button in the dialog window? From: Action Request System discussion list(ARSList

Re: Email Template .arm file, how to tell which fields are required/optional?

Jase - did you read "BMC Remedy IT Service Management 7.0 Integrations"? This will help you with HPD:IncidentInterface_Create. Ty On 12/20/07, Michiel Beijen <[EMAIL PROTECTED]> wrote: > > ** I would add those new fields to the HPD:IncidentInterface_Create Form; > i guess that is the best optio

Re: Email Template .arm file, how to tell which fields are required/optional?

I would add those new fields to the HPD:IncidentInterface_Create Form; i guess that is the best option. -- Michiel. On Dec 20, 2007 5:37 PM, Jase Brandon <[EMAIL PROTECTED]> wrote: > ** Thanks Ty and Michiel, > We are using ITSM 7 and I planned to use the HPD:IncidentInterface_Create > Form > bu

Re: "Name Parameter" (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE This seems to have done it!!! Thanks Gordon M. Frank DISA\Verizon FNS Office phone: 703-614-6130 Office email: [EMAIL PROTECTED] Home phone: 410-747-8858 Cell phone: 410-689-9373 Home email: [EMAIL PROTECTED] Verizon email: [EMAIL PROTECTED] -Ori

Re: "Name Parameter" (UNCLASSIFIED)

Hi Frank, On the Audit form , uncheck the "Advanced" option if already "checked" from the Table/Tree property tab of all the tables and then see if you still get this error on search. Thanks, Mohan --- "FRANK, GORDON CTR DISA JSSC" <[EMAIL PROTECTED]> wrote: > Classification: UNCLASSIFIED >

Re: ITSM 7.0.03 and KM 7.2 just released.

Yes, but be careful...my co-worker was looking into this just yesterday and it seems that the ITSM 7.0.03 is intended for new installations only, not for an upgrade path. To get yourself to basically the same place with a pre-existing ITSM implementation you should stay with 7.0.02 at Patch 6 (for

file attachments - filtering extensions...

Do you know if there is an OOTB way of filtering file extensions from being attached to your issue via Mid-Tier? I know you can control the size but I don't see a built-in way of controlling what Mime types are allowed to be attached (or not allowed). Thanks in advance for any help that can b

"Name Parameter" (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Does anyone know what a "Name Parameter" is? I've been doing Remedy ARS for several years now and I don't know what they mean or I'm having a "Senior Moment". I am getting an annoying ARERR(102) Name parameter (or name field in a parameter) is empt

Re: ARERR [565] Index for value in SQL command is greater than the number of values returned

You need to generate a core dump and send it to BMC for analysis. They should be able to use the core to get a stack trace and memory map to see what is causing the fault. Axton Grams On Dec 20, 2007 5:06 AM, Anesh A Kurian <[EMAIL PROTECTED]> wrote: > Hi All, > > I have an ARS 7.0.1 running on O

Re: dataset vs. namespace

Dataset refers to horizontal partitioning of the CMDB data (CI A belongs to dataset B and CI C belongs to dataset D). Namespace refers to the vertical partitioning of the CMDB class structure (Class X belongs to namespace Z). Datasets are used to separate data within the CMDB. The namespaces are u

Re: QUESTION: Table

Michael, Good idea! Thanks, Dwayne Original message >Date: Thu, 20 Dec 2007 10:17:28 -0700 >From: "Durrant, Michael M. - ITSD" <[EMAIL PROTECTED]> >Subject: Re: QUESTION: Table >To: arslist@ARSLIST.ORG > >I'm a fan of using col__ - it makes for easy >sorting in lists and I can tell

dataset vs. namespace

Hello everyone, I'm a little confused as to the difference between a dataset and a namespace. Any help? Thanks a bunch! Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: ww

Re: QUESTION: Table

I'm a fan of using col__ - it makes for easy sorting in lists and I can tell what it's for just by looking at the name. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, December 20, 2007 9:31 AM To

Re: Email Template .arm file, how to tell which fields are required/optional?

I have new fields as well and I customized Help Desk to make other fields required. HPD:IncidentInterface_Create will fail if you have fields on Help Desk that are required and you don't have that field / data in HPD:IncidentInterface_Create. On 12/20/07, Jase Brandon <[EMAIL PROTECTED]> wrote: >

Re: Email Template .arm file, how to tell which fields are required/optional?

Thanks Ty and Michiel, We are using ITSM 7 and I planned to use the HPD:IncidentInterface_Create Form but was concerned because of our customizations (new required fields on HPD:Helpdesk) that the new create HPD ticket workflow would fail because I had required fields on HPD:Helpdesk that were not

Re: incident email notification

Did you modify the Incident record in SYS:Attachments with the correct URL? Ty On 12/20/07, Horrian, Hossein <[EMAIL PROTECTED]> wrote: > > ** > > Hi Everyone, > > The email notifications that we receive has a link to the incident. Here > is the link: > > * > http://DIRemedy7SB:8080/arsys/servl

Re: QUESTION: Table

The column name for the Request ID will have a name like "Column3". In order to make the workflow easier to understand it usually helps to rename it to something like "Request ID col." Dwayne Martin James Madison University Original message >Date: Thu, 20 Dec 2007 10:05:00 -0500 >Fr

Re: incident email notification

In the admin tool, you'll want to bring up the server information box and select the advance tab. Under that check what value you have set in the Email notifications web path. Ben Cantatore Remedy Administrator Avon (914) 935-2946 "Horrian, Hossein" <[EMAIL PROTECTED]> Sent by: "Action Requ

incident email notification

Hi Everyone, The email notifications that we receive has a link to the incident. Here is the link: http://DIRemedy7SB:8080/arsys/servlet/ViewFormServlet?form=NTE%3aNotifie r&server=DIREMEDY7SB.devcoc.ca&eid=NTS0366

Re: Email Template .arm file, how to tell which fields are required/optional?

Jase - if you want to create HPD:Help Desk tickets you should use the HPD:IncidentInterface_Create Form. Ty On 12/20/07, Jase Brandon <[EMAIL PROTECTED]> wrote: > > ** Hello All, > Does anyone know of a way to tell which fields are required/optional when > from the 7.0 Admin tool I perform a >

Re: ARERR [565] Index for value in SQL command is greater than the number of values returned

Anesh: What patch level of ARS 7.0.1 is running and what's your server environment like? If the problem is happening to the same users every time, then you might check out the clients as J.T. suggested. If it happens to different users but only occasionally, then I'd suspect the server. One

Re: Email Template .arm file, how to tell which fields are required/optional?

Hi Jase, You can't tell which fields are optional or required, even when looking at the form through the admin tool. The reason for this is that : - even if a field is required, it can have a default value which causes that you will not have to specify it - there might be workflow checking for val

Email Template .arm file, how to tell which fields are required/optional?

Hello All, Does anyone know of a way to tell which fields are required/optional when from the 7.0 Admin tool I perform a "Tools/Export Mail Templates" .arm file for the form HPD:Helpdesk. The only way I can currently think of is to physically touch each field from the .arm file through the admin to

Re: Business Time Run Process Set field potential failure.

Hello Stuart; We encountered this issue with version 6.3, in where no data was being returned, or 0 was being returned. We had to extend the logic, to test for 0 and/or NULL, and if so, then retry the Business-time-XXX process. We could never track back "why" the Business-Time-XX process was act

Re: Consume AR System Web Services through .net framework 2.0

Fred, Yes.and... I think the real root issue is really how ARS maps it's ARS field into the XML universe. ( Including the dataType, Nillable and/or minOccurs properties.) Some dataTypes like "int", in Java, can not be set to null. However, again in Java, an Integer object can be null. I thi

Re: Consume AR System Web Services through .net framework 2.0

In the Web Service XML Maps (both Inbound and Outbound) you can set both the Nillable and MinOccurrs attributes for a field. You can find more info on this by pulling up the Help -> Contents and Index in the Admin tool and viewing the entry on XML editing. Fred -Original Message- From:

Re: QUESTION: Table

Rob, On the open window action of the dialog, pass the request ID from the table field into the dialog on the Open action of the dialog, and have an active link that executes on Window Open, and Runs If $OPERATION$ = "DIALOG" which sets all the fields in the dialog where 'Request ID' = $Request ID

QUESTION: Table

I have two forms, Form "A" with a few fields on it - 3 of the fields are Display Only. When the user enters the data into the 3 display only fields and hit a button that I created it pushes those 3 display only fields off to Form "B". This works perfect. Next I have a table on Form "A" that sh

Business Time Run Process Set field potential failure.

I wondered if anyone could help me? We have workflow that resets sla targets on our bespoke system that utilises business Time. We are using version 7.0.1 but we are not using the new business time and all the workflow was created in version 4.5. Sometimes these times do not get updated when ot

CMDB 1.1 Patch 002 or Patch 005

I have a situation where the class manager does not work in our environment on two of our servers. We are running ARS 6.3 patch 20, ITSM 6.0, CMDB 1.1 patch 005 on a windows 2003 server with MSSQL2000. We go into Class Manager and add an attribute to a class, the change pending appears but nothin

Re: Setting Date Format To yyyy-mm-dd Site Wide

Made a misstake, the second run process should be: Run Process: PERFORM-ACTION-SET-PREFERENCE 20122 "-MM-dd" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist:

Re: ARERR [565] Index for value in SQL command is greater than the number of values returned

Unfortunately, this isn't an easy issue to solve. Segmentation Faults can happen for a variety of reasons from bad software to bad hardware to transient errors in RAM or on disks. Since this has been running for some time and is only happening to certain users my next question would be: Has anythi

Re: ARERR [565] Index for value in SQL command is greater than the number of values returned

Hi Shyman, Well the system is one which has been running fine for sometime. It's suddenly that this error started to come. There is not firewall between the DB as the DB and ARS server are on the same network. Is there any way we can stop this behaviour? I would appreciate if you could give some

Re: Setting Date Format To yyyy-mm-dd Site Wide

Rahul, By default, the User Tool will open the "Init-Form:" (I think case matters) as a "hidden window" (The user will not see the form, but Window Open workflow will be triggered.) However, I do not think this solution will work for your Mid-Tier users. So you likely also need to setup User Pref

Re: Consume AR System Web Services through .net framework 2.0

Misi, "Optional" ( in ARS) does not translate into the Web Service universe by default. I have no idea why they skipped that important attribute. In XML there is a "nillable" attribute/concept that will allow the element to not be there. It is my understanding that nillable allows the XML element

Re: Setting Date Format To yyyy-mm-dd Site Wide

Hi, If I create the INIT_FORM in the Admin Tool and save it with some name and create an active link for this form on "window open" with two actions: Run Process: PERFORM-ACTION-SET-PREFERENCE 20129 0 and Run Process: PERFORM-ACTION-SET-PREFERENCE 20122 "/MM/dd" and add thi

Re: Setting Date Format To yyyy-mm-dd Site Wide

"Found" the InitForm several years ago, it opened up a wealth of possibilities for startup related tasks. I think I possibly started to abuse it though ;-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Se

Re: Setting Date Format To yyyy-mm-dd Site Wide

Hi Rahul, You define your own InitForm. Just edit the ar.conf-file on the server and add a riw like this: Init-Form: TheFormNameOfYourChoise This will open the form without displaying it whenever a user logs in. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavi

Re: ARERR [565] Index for value in SQL command is greater than the number of values returned

Anesh, The first line of the log seems to indicate the ARServer process is crashing: Tue Dec 18 13:25:45 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) which should cause it to restart and cause a short outage while armonitor restart

Re: Setting Date Format To yyyy-mm-dd Site Wide

Rahul Create a new form and modify ar.cfg (on server) add one entry: Init-Form: This form will open and close (not visible) and you can use it to create workflow on login to the client (not web). /Ake "Rahul Takle" <[EMAIL PROTECTED]> skrev i meddelandet news:<[EMAIL PROTECTED]>... Where can

ARERR [565] Index for value in SQL command is greater than the number of values returned

Hi All, I have an ARS 7.0.1 running on Oracle 10. I receive this strange error when trying to log in thru the User Tool or Admin Tool. Not every user gets this error when trying to log in. And when the server is restarted then the error goes and comes back after sometime. Has any one faced the sam

Re: Setting Date Format To yyyy-mm-dd Site Wide

Where can I find the INIT-FORM form. Is it a BMC Remedy ARS provided form. Please let me know. Thanks Rahul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Åke Borgström Sent: Thursday, December 20, 2007 2:09 PM To: arslis

Re: ARS7.1 User Form, "Last Password change for policy" date "1/01/1970" invalid and read-only.

Joe D'Souza wrote: ** Yes I would correct it directly at DB level since its not a really critical error and only a data issue... since that date field is not a part of the user_cache, it doesn't matter if you correct it from the DB level as you do not have to modify the corresponding entry in

Re: Consume AR System Web Services through .net framework 2.0

Hi Jarl, I used the default setting for minOccurs which was 1 even though the field was an optional field... The developer has tested the settings, and he got it to work when changing minOccurs to 0 on Integer fields. The tag was removed completely. Unfortunately, when chaning the DateTime-filed

Re: Setting Date Format To yyyy-mm-dd Site Wide

Use INIT-FORM, and create a link that fires on "window open" with two actions: Run Process: PERFORM-ACTION-SET-PREFERENCE 20129 0 and Run Process: PERFORM-ACTION-SET-PREFERENCE 20122 "/MM/dd" /Ake ___ UNSUBSCRIBE or