Thanks lj.longwing, Carey Matthew Black and Rocky Rockwell for your
answers and suggestions.
But the solution that propose (open form in a new window) I can't do
it for requirements of my client. I need to open the second form in a
current window and when close the window, don't loose data in
Dear ars.developer,
I really do not even like suggesting this... but
One option might be create a GUID, and save the record in the
form. Then open the new window and pass in the GUID that the UI needs
to go back to later. When the second form is done then you need to
open the old form by
I am facing a problem in CMDB. I want to add a table in an AST form. I am
sure we cannot do it from class form. Can we use Administrator tool to do
the same? If yes will it impact anywhere in the CMDB.
--
View this message in context:
Chris,
It may be a typo... but where is the -x flag?
arimportcmd
-u user_name
[-p password]
-x server_name
[-w external_authentication_string]
[-r rpc_number]
[-a port_number]
[-l log_file_path]
[-e duplicate_field]
[-n suppress_filters]
[-t multi_match_option]
[-o data_file_name]
[-f
Dear List,
I need some help, we need a resource for 6-8 weeks. This resource will
be based out of Raleigh, North Carolina.
Start ASAP
Can only accept US Citizens for this project as it is working in the DoD
Sector.
North Carolina
6-8 week project
Requirements:
The resource needs
Good day everyone!
Have somebody successfully setup ARS to work with mirrored SQL2005 DB and
automatically failover?
Ноw I need to configure ARS to know failover partner server name(mirror
DB-server)? MS recommend to use client connection string like
Server=PRIMARY SERVER; Failover Partner=MIRROR
I apologize if this should be basic knowledge, but I have not encountered
this before.
When ARS applications are installed, a ton of folders are created on the H:
drive on Citrix. Is there a way to specify a folder to install all of these
in, and if so, where would I configure that?
Thank you
I have never even considered the fact that a 'close window' action in a
browser causes it to go back to be a 'feature', I have always considered
that to be a 'bug', but that's just meI have always preferred how the
client does it...open window action opens a new window...and close window
Actually that password is correct. In the log I can see it successfully
connects to the Remedy server. I ran the engine in debug mode and found
it is failing after the EHLO to the SMTP server. For some reason the
engine is trying to do an AUTH command to the SMTP server when it is not
Must have an *Interim or Active Secret Clearance*
REMEDY ADMINISTRATOR
Location: Ft Meade (Annapolis Junction, MD)
Duration: 4 months CTH
Job Description:
The REMEDY Administrator will provide administration functions required
to maintain and improve a BMC REMEDY environment. The resource
This is the root challenge of a SQL mirror in a Remedy environment.
There are two fundamental high availability/failover options in Microsoft SQL:
Mirroring and clustering. With a mirror, two or more instances of Microsoft
SQL server operate in tandem to share data. The issue with this,
We are seeking 2 Senior Remedy Consultants based in Dallas. This is a
permanent position with a generous salary, bonus, benefits and vacation
package. We have initial local projects! If you are interested in talking
further, please email me your resume as a MS Word or PDF document as well as
a
We are upgrading to ITSM Application patch 8 from patch 7. We have
tried to install this two times and both time it hangs up during the
install. One time at 66% and one time at 85%. I keep getting these
error messages in the arerror.log
390603 : Failure during an attempt to perform an
Do you get to a point where you stop getting logs and nothing at all is
happening on either server. If you are still actively getting logs, it is
probably just busy doing something (and failing) and not hung up. How long did
you wait? It could take hours depending on the systems and their
Windows 2003
AR 7.1 p3
I'm trying to configure AREA and ARDBC to an Active Directory server. I can
browse the server when using ldapbrowser and the credentials I've been
given. However, when I configure the ARDBC in Remedy User and then try to
create a new vendor form in Remedy Administrator,
I have experienced the same thing before as well but I guys I should
have clarified this, no it is not doing anything. The second time we
let it run for about 20 hours and it still never finished. The actually
logs are not getting updated either, like the patch logs. The second
time it took me
Carey is right on -x flag.
The Load Mappings failed means one of 2 things: either the mapping file
wasn't found in the command line or there is something wrong in the mapping
file.
I've had better success with using the command line in specific ordered
format and quotes:
arimportcmd.exe -u
Hmmm...it does sound like it's hanging, as if it's searching for the
LDAP server and failing to find it.
Configuring the ARDBC form should be fairly easy. We are doing exactly
what you describe and pull from the AD all day long.
On your ARDBC form, I'd check the following:
Host Name: Should be
There are two Reported Date fields on HPD:Help Desk.
One is on the Date/System tab (a d/o field) -- 100719 z1D Reported
Date
The real db field is actually on the Classification tab -- 100560
Reported Date.
--
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL
Kevin, are you seeing a corresponding entry in the Filter/Escalation logs?
I think what's happening is that there's one or the other that's deleting a
bunch of entries from a form, and it's getting hung up, like an Escalation
that ties up a thread or a DB timeout or something. If you can track
Also, make sure the syntax you're using corresponds to the version of ARS
you're using - there are some slight but important differences (i.e. the -M
flag). Check the docs for YOUR version to be sure of the syntax.
Rick
On Tue, Aug 19, 2008 at 7:33 AM, Janie [EMAIL PROTECTED] wrote:
Carey is
well the form that the patch is trying to delete records from is
sys:action. I am not sure why it is trying to delete records. From the
error I put in the original email I do not think the issue is with the
delete, there is a error occurring with each delete and I am not sure
why this is
Afraid that area is too controversial and fraught with dangers.
I would love to come up with some sort of rating system both for
The recruiting firms and the consultants.
I know of one recruiting firm (Cubicegg) that not only received
The funds from the end clients and didn't pay the
Hi folks,
I have an ITSM 703 p3 environment, freshly installed.
I am trying to patch it up to ITSM 703, p7, but can not get the patch
installer to go much far.
I have a VPN connection from my Windows PC to corporate network.
I have a ssh session (putty) from my PC to the ARS box (solaris). I
So, if you using Log shipping, how you failover ARS-servers in case of
primary DB server fail? Manually changing Server Name in ar.cfg or there is
a more capable way?
Kaiser Norm E CIV USAF 96 CS/SCCE wrote:
This is the root challenge of a SQL mirror in a Remedy environment.
There are two
Tony,
Thanks for the followup and clarification.
As a general design practice I despise showing the same data in more
than one place on a form. And in this specific case
Where would I put the field that actually holds the data?
On the 'Classification' tab or on the 'Date/System' tab?
Ray,
I just actually had this issue and the deal is that on the
SHARE:ApplicationProperties form there are records for all the
applications, incident management, change management etc... The problem
is that they do not have the language packs and data language's put in
for them. If you only have
What that command does is query every record in the form - regardless of
whether it's already found its search criteria - for EACH record it's trying
to delete. The errors are not as severe as they sound, but it does take WAY
more time than necessary. It should be using the API call that
I'm with ya. I looked and looked at log files for that field until I was
blue in the face. Couldn't figure out what the heck was happening. (I
was trying to use the field on the Date/Time tab in a notification -- it
was always null.) :-D
--
Tony Worthington
Sr. Technical Analyst
Kohl's
Hi,
A ARS 6.3 system was upgraded to ARS 7.1 patch 3. Now whenever from web, we try
to select a character menu (file type) it show the selections but when a
selection is made it does not populate the field. This works from the client
side.
Web Server is BEA Weblogic 9.2 (also re-created the
well the issue that I am having is I do not now what it is doing or how
to find out what it is doing. Every record on the form sys:action is in
the enabled status.
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
Hi J.T.,
We ran into this same issue. You may need to increase the Default Plug-in
Server timeout to something like 500 (the default is 60).
HTH
Leonard Neely
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Well, okay.
We got one complete nomination for each of the two categories.
Best Third Party Utility - Freeware ARUtilities
Best Third Party Utility - Commercial Abydos Analyser
So, they receive an honourable mention.
Unless someone starts a huge thread,
maybe with an
++
Please Read The Disclaimer At The Bottom Of This Email
++
Not sure if anybody suggested this already, but did you try to run the install
with SQL, Filter and API logging turned on?
This may
If you re-run the install with Filter and Escalation logs on, then monitor
the arerror log until you see it happening, you will see the offending
workflow object in the other logs. Then you can look at the actual actions
therein to see what it's trying to do and know how to help it get done.
It's running it's install files, which can be a little cryptic to read, but not
impossible. It sounds like the logs you mention would reference a drm file. I
would probably look a little like the drm file for deleting SYS:Schema Sort
entries that I had a problem with in patch 7:
less
Hi,
I just want to add that the you can get the load mapping failed error in
some other cases.
I have, for example, seen this when the password or login name was
incorrect... This may not apply to the version you are using.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from
Good Afternoon Daniel,
I vote for Freeware ARUtilities as Best Third Party Utility.
Audrey Franklin
New York University
[EMAIL PROTECTED]
- Original Message -
From: Daniel Bloom [EMAIL PROTECTED]
Date: Tuesday, August 19, 2008 11:32 am
Subject: ARSList Awards: Software Categories
To:
OK, this is somewhat complicated, so I'll do my best to break it down
step-by-step.
First, be aware that we are still running 6.3, not 7.x, so our Remedy licenses
are stored in a .lic file, not in the database. From what I know of licensing
in 7.x, I think this process would be much, much
Hi List.
I see a lot of us, migrating from 5.1.2 to 7.1.
I want to ask someone to share AR Server installation software for
5.1.2.patch 1484 or later for Solaris platform.
We will find how to share it over the net.
Thanks.
Peter
Peter,
I just logged into the BMC FTP Site and found the patch available for
download...so as long as you have a valid support contract, you should be
able to get it from there.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of PCR Remedy
Sent:
Kevin. Thanks a lot! The KB is KB#16567. It's a nasty bug.
I have many language packs installed. The issue was that many records
(around 15) on SHARE:Application_Properties form had blanks in Data
Language instead of having English. After a modify all, it all
worked.
I also realized that from
Yeah I know, I only had to do them for English but it is a pain. I
think this is a bug in the code of patch 7. Oh well.
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request
Even when you have a successful install, the ARERR 90 with API driver
program that I elaborated on my first post occurs.
But installation continues fine. I can't explain, but I did waste time
chasing the wrong suspect.
On Tue, Aug 19, 2008 at 1:26 PM, Ray T. [EMAIL PROTECTED] wrote:
Kevin.
Are you talking of the user client being installed? And the Home folder?
Joe
- Original Message
From: LisaD [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 19, 2008 9:51:11 AM
Subject: Citrix Install Directory - Where can this be changed?
I apologize if this should be
I see where you are comming from :-)
I had some fun with a legal case against me where I was cited for driving with
a suspended license when it wasn't suspended as I had fulfilled all
requirements much prior to the date of scheduled suspensions, and when the
court in Matawan New Jersey dropped
FWIW: My thoughts (WAGS) were:
1) There is a local firewall preventing the host from connecting to itself.
OR
2) The supplied hostname is not resolvable from the server. (maybe not
in the arserver_install/conf/ar file?)
OR
2) Your server is not using portmapper. (However, the port might be
Yes. Everything is installing on their H: drive in Citrix.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, August 19, 2008 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Citrix Install Directory - Where can this be changed?
Hi everyone:
Is it possible to create a high availability Midtier cluster? That is, a
cluster of Midtier servers that behave as a virtual single server so
that if one server fails the other picks up the load without the end
users noticing?
Thanks,
Norm
For the most part it is possible. Since the remedy java api's do not
support serialization and/or due to the weird licensing arrangement of
mid-tier, sessions must be persistent behind a load balancer. This
means that all sessions to a given host will cease working in the
event of a node failure
Not sure about doing it that way - but I've been in multiple situations
where there's a load balancer which effectively did the same thing using
multiple MT servers.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
I'm going to say that it's possible to do it with minimal interruption, but
I'm not sure about no interruption. If you configure multiple mid-tier
servers behind a load balancer, if one of them goes down then the load
balancer would re-point themwhich would force them to log back in
because
OK...how does the load balancer work? Is this a proprietary BMC piece of
software or some common web server load balancer?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 19, 2008 3:00 PM
I want to open file using link file in share point server can any one
pandit's guru's .platinum members please share workflow how to do it
please...
gm
--
View this message in context:
http://www.nabble.com/configuration-with-share-point-server-tp19057426p19057426.html
Sent from the
Interesting...so if I am connected to Node 1 behind the load balancer
and Node 1 dies, I notice the failure. But all users connected to Nodes
2 and 3 continue humming along like nothing happened?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
So load balancing would have to be done via Tomcat?
I'm currently running 6.3 on IIS with the New Atlanta servlet exec.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, August 19, 2008 3:01 PM
To:
Didn't you get the option to change the drive at the time of installing the
clients? During the install of the user or the admin client the install program
prompts with two paths, the install path and the home directory.. Its the home
directory that you need to change if you do not want it to
We use a common Cisco CSS load balancer device in front of multiple MT
servers.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, August 19, 2008 3:02 PM
To:
Axton, you have probably played with session sharing more than Iwould
session sharing between Tomcat servers allow for this transfer without
interruption?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent:
Here at my work we use CSM (Cisco Services Manager) for load
balancingbut you can do it with hardware or software.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Tuesday, August
I don't know if Tomcat itself offers options for load balancing...but I
wouldn't be surprised if it doeswhat I was discussing was the
possibility of Tomcat doing session sharing between the servers which would
potentially prevent the situation where all users on the server that went
down
Yes, LJ did a good job of explaining what I've observed. The load
balancer is a physical device that sits between the nodes and the end
users.
Axton Grams
On Tue, Aug 19, 2008 at 4:03 PM, Kaiser Norm E CIV USAF 96 CS/SCCE
[EMAIL PROTECTED] wrote:
Interesting...so if I am connected to Node 1
Has anyone had any issues with the Remedy alert not popping up messages
on the Remedy client, It works on the laptop but is not working in the
desktops
Thanks Rick
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UNSUBSCRIBE or access ARSlist Archives at
Rick,
Did you check your preferences for Alert on your desktops? IF your OS on your
laptops and desktops have been installed from a standard image, maybe your
image for your laptops is different from that of desktops and the preferences
are set differently on these two images?
Joe
-
Joe, we are not using the preference server,
Or are you talking about something else,
Thanks Rick
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, August 19, 2008 4:23 PM
To:
I am not talking about a preference server.. I am talking about the Alert tool
preferences that can be set to either enable or disable a pop-up.
My guess is probably that your laptops and desktops are being built from two
different images both of which have different sets of preferences stored
Joe, are you talking about the options in the alert tool, because they
have been set on the client machines to enable alerts and also the flash
icon is set and also won't alert them,
Thanks !
Rick Trevino | Remedy Developer | Global Outsourcing and
Infrastructure Services
Unisys
JT,
Is AREA working if you use the same credentials to authenticate?
Try asking your AD admins to turn on a trace for the user that you are using to
authenticate for ARDBC.. It is very possible that you are using the wrong LDAP
URL to access the container you want to create a form against..
Joe
**
Yes I was talking of the options.. thank you for correcting me..
Another thing to check on is firewall settings..
IF your Remedy Server and or your clients are behind a firewall, you might need to set a windows environment variable NTTCPCLIENTPORT to the port that the alert mechanism is
Was it just a AR Server 6.3 upgrade to 7.1 Patch 3 or did you upgrade the mid
tier too?
Is this happenning on all character menu fields?
If it is happening only on one, is there any workflow on the selection of a
menu that may null the field under certain conditions that may be evaluating
true
I am not sure anyone responded to you on this, so I'll pick this one up. The
class manager is used only to create data type fields. Table fields or trim
fields are not data type fields.. It shouldn't wreck anything should you choose
to create one on your form.
Just watch out for what ID's you
MidTier was also upgraded. And it is happening to all Character File type
menus (no workflow involved) also it works from the client
- Original Message -
From: Joe DeSouza
To: arslist@ARSLIST.ORG
Subject: Re: File Menu using mid-tier 7.1 /Weblogic 9.2
Date: Tue, 19 Aug 2008
Hello ARSList. I am creating a close down approval process and using a status
of Completed as the beginning of the Status Flow. I am leaving status reason
blank however if someone sets a status reaon on completed on a change record,
the approval never kicks off. I would have assumed that
Hi all,
Wanted to get any feedback from anyone who has installed SMS2CMDB 1.6.2 on
ARS 7.1, AIE, CMDB 2.1, and ITSM (Asset) 703
To begin with, this would be the stock integration.
Mainly I am wondering if the ARS versions mentioned above will work for the
Integration?
Any
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