we're using mod_proxy_ajp
http://httpd.apache.org/docs/2.2/mod/mod_proxy_ajp.html
look at the output of httpd -l to see if it's compiled in.
Add these two lines to your httpd.conf
ProxyPass /arsys ajp://localhost:8009/arsys
ProxyPassReverse /arsys ajp://localhost:8009/arsys
configure your
Dear All,
My requirement is whenever our customer sends an email to
[EMAIL PROTECTED] i need this to automatically store in Incident
/Problem/Change form . once it is assigned our support person should be able
to send emails through Remedy with latest work info, status etc...
Emails
Hi William,
Thanks for your reply.
We are using an Oracle 10G RAC remote database.
Regards,
Rudolf
On Sat, Dec 6, 2008 at 6:48 PM, William Rentfrow [EMAIL PROTECTED]
wrote:
** What is your database? And is it remote or local?
--
*From:* Action Request
Friday Humor?
On Tue, Dec 9, 2008 at 4:38 PM, Sanford, Claire
[EMAIL PROTECTED] wrote:
**
I sent this on Friday
__
*From: * Sanford, Claire
*Sent: * Friday, December 05, 2008 1:13 PM
*To:* 'arslist@ARSLIST.ORG'
*Subject: * OT-BMC
During the day I'm working on two monitors, and before leaving (and being
on-call on an evening) have to ensure that everything opens on the primary
laptop display.
This isn't just a Remedy issue - outlook likes to open messages on the
secondary screen if thats where they were last opened,
I had him delete the ar.ini that was in the folder listed in his install
path. That might have been the problem, since the users don't have
access to write to the default install path, we set them up with a
folder in their profile to save all of their arcmds and everything. I
was not at his desk,
I almost see it as an OS issue then... The OS should take care of that.
But I'm sure that they'll say it's an application issue. You should
bring up the outlook issue with them (Microsoft), at least that way they
couldn't point fingers at the vendor/os maker :)
Gary
-Original Message-
Sadly not, as mentioned by David J. Easter on the list last week :
http://finance.yahoo.com/news/BMC-Software-to-cut-350-jobs-apf-13759414.html
Here's wishing those laid off the best of luck finding alternative employment -
hope the holiday period is kind to them.
-Original Message-
No noticeable slowdown here. The real benefit is the ease of
configuration and single port for multiple instances of Tomcat + static
content through Apache.
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
I received a call from one of our Asset users that noted there was a CI in the
Remedy Asset database that was listed as a Monitor when it should have been in
the Computer System class.
Does anyone know what steps I need to follow to change a CI's class
relationship from Monitor to Computer
Thanks!
Regards,
Rohini Prasher
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Martin, Conny
Sent: Friday, December 05, 2008 9:25 PM
To: arslist@ARSLIST.ORG
Subject: AW: Date Format.
Hi
on the server side you can do
I haven't tried it but if there is an ODBC for MySQL you could probably
create a database view of the MySQL data in your MSSQL database. You
can then create a Remedy View form against that.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
I thought everything stored in the INI was in the preference record in AR
System User Preferences. (The preference record is supposed to be able to
replace the INI).
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Juan
Peter, we have the same problem so it doesn't seem to be uncommon.
Manually remove the record and recreate it in the proper class. Create the
new CI to CI relationships also. You'll need to decide if you want to
recreate whatever other relationships are out there - ITSM records, tasks,
ect.
Drew
As far as I know, you will need to re-import (or re-create) the monitor CI
as the appropriate class and delete the one mistakenly created as a
ComputerSystem.
You should also investigate how the Monitor got created as a ComputerSystem
in the first place.
Regards,
Chuck Baldi
On Wed, Dec 10,
Nothing says Merry Christmas quite like a pink slip.
It's happening all over. Bad times. Here's to a quick recovery.
Warren
On Wed, Dec 10, 2008 at 8:50 AM, Barber, David [EMAIL PROTECTED] wrote:
** Sadly not, as mentioned by David J. Easter on the list last week :
What version of remedy/ITSM?
Anne Ramey
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From: Action Request System discussion
I have dual monitors and get this occasionally. If they open up the display
control console and try to extend their display to the second monitor, it will
realize there isn't one and correct the issue.
Anne Ramey
***
E-mail correspondence to and from this
Where are you located?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alan Abrams
Sent: Tuesday, December 09, 2008 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Looking for Work
**
Hi Listers
I was one of the lucky layoff lottery winners at
Agreed. And if you want to help speed the recovery, GO BUY SOMETHING!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Wednesday, December 10, 2008 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: FW: OT-BMC
All,
Got a little question on the Import Tool - version 7.0.1 against a v7 Solaris
server, with an Oracle backend.
I'm sure there are a few characters that, for whatever reason, the import tool
doesn't like - be it #, _ or some others. Has anyone else experienced
something similar with the
Agreed, although I think its possibly a mix of OS and applications at fault -
I've seen it on one of our intranet applications, which has dropdown lists
appearing on the primary display whilst the browser in use (IE 6) is on the
secondary screen.
Dave
-Original Message-
From: Action
David:
I've never had a problem with handling special characters with the Import Tool
in over ten years of Remedy work. Now if you want to talk about _producing_
properly formatted CSV (or what was known years ago as SDF, standard data
format), then I could provide a few examples.
What
Well, this particularly issue _is_ an application issue. It's due to poor
programming. The application should ensure that the location is valid before
trying to display the dialog there.
Lyle Taylor
-Original Message-
From: Action Request System discussion list(ARSList)
Phil,
I found it was stripping text sections at certain characters (I think the
ampersand), but that wasn't personal experience - we have users who perform
bulk uploads of customer specific data. For myself I've never had the need to
import anything other than simple text, or anything more
At least BMC are in the same boat as Microsoft - their own applications (IE6,
Outlook) perform in exactly the same way
Regards
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Lyle Taylor
Sent: 10 December 2008 16:20
Hello Listers
I am working in a Microsoft 2003, SQL 2005, ARS 7.1, ITSM 7.03 environment
Has anyone encountered the below problem when attempting to create an incident
from the ITSM 7.03 Requester Console?
PROBLEM:
I can create and have Change Requests with no problem. However when trying to
What patch level are you on for ITSM? This was a bug (I think in 7.0.3)
that was fixed in one of the patches.
Regards,
Chuck Baldi
On Wed, Dec 10, 2008 at 11:42 AM, Edward Womack [EMAIL PROTECTED] wrote:
** Hello Listers
I am working in a Microsoft 2003, SQL 2005, ARS 7.1, ITSM 7.03
As far as the application is concerned, that is an O/S function. If the O/S
still thinks the second monitor is viable then it will tell the application
that screen is fine.
This is an O/S issue as it happens with all sorts of applications. Windows
simply seems to not be smart enough to notice a
Thanks for this, LJ! VERY useful.
Mike White
EMail [EMAIL PROTECTED]
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 11:42
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on
The fact that lots of application exhibit this behavior doesn't necessarily
mean that it's a problem with the OS. It is not the OS's job to prevent you
from opening a window off screen. There are valid reasons to want to do that
from time to time. It is the developer's responsibility to
Well, that's my point. It is very possible that the O/S still thinks the
location is valid. If that is the case, how is the app to know?
J.T. Shyman
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lyle
The more I think about it, the more I come to a similar conclusion. The
application controls where the window opens, this is proved by the
ar.ini file as discussed earlier.
The application should first check to ensure that said location is
valid, if not, then fall back to 0,0,0,0. It's a simple
Hi all:
arerror.log says server terminated, with signal 10.
---
Tue Dec 9 10:54:06 2008 0 : AR System server
terminated when a signal/exception was received by the
server (ARNOTE 20)
Tue Dec 9 10:54:06 2008 10
Tue Dec 9 10:54:06 2008 0 : AR System server
terminated -- fatal error
That's a possibility. However, it think it's more likely that the developer
simply didn't try to validate it before showing the window.
Lyle Taylor
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of J.T. Shyman
Sent:
Has anyone else seen the following error in Migrator 7.1 no patch
difference reports? Link is to a screen shot of the error. I checked the
qualifiers in the Admin tool and they are the same.
http://screencast.com/t/Vvq3vWSv
No, I have not - and I have been using Migrator 7.1 from beta to patch 003 on a
fairly regular basis. Do you have multiple languages installed on your server?
Mine is _en_ only, as is the underlying db. It looks like something is stored
in a Korean character set.
Christopher Strauss, Ph.D.
Hi all:
My armonitor.conf has the following two lines:
/app/arsystem/arsys2/bin/arplugin -s remedy002 -i
/app/arsystem/arsys2
java -Xmx512m -classpath
/app/arsystem/arsys2/pluginsvr:/app/arsystem/arsys2/pluginsvr/arpluginsvr71.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x
remedy002 -i
I had extreme troubles with the java plugin and commented it out. After that I
had no issues.
That was using ARS 7.1 patch 001 on Solaris with SLM 7.1 (no patch).
We did NOT have the collector module installed - I believe you do need it for
the collector module.
William Rentfrow
Principal
Search for previous posts by me on this topic :)
Quick questions:
1.) What is your ARS box OS?
2.) Is your mid-tier server remote? And what is it's OS?
3.) Do you have a BOXI/CE box? Is it on Windows? And what version of BOXI/CE?
William Rentfrow
Principal Consultant, StrataCom
[EMAIL
Thanks for the info William.
We do have collector module. I am being told that both
plugins CAN coexist and should be there.
It just doesn't feel right to me. I would think having
the java based one makes the regular one unnecessary
(notwithstanding William's observation that the java
based one
This was BMC Support's answer in October 2007:
So I've confirmed that right now there aren?t any plugins
being loaded by the Java plugin server that Support is aware of, and
unless you?ve planned to write a custom Java plugin, you probably don?t
need to run it. You can comment out
I'd agree with Matthew. I created several sets of Service targets
(i.e, Incident Reassignment), with separate targets for each priority.
I have time segments for 24X7, 8 - 6, 9 - 5, etc. Never had any
problem with the wrong time segment attaching.
--
Chris Danaceau
This e-mail and its
Thanks Thad. What BMC app(s) are you running, if any?
--- Thad K Esser [EMAIL PROTECTED] wrote:
This was BMC Support's answer in October 2007:
So I've confirmed that right now there
aren?t any plugins
being loaded by the Java plugin server that Support
is aware of, and
William,
I searched your post and found one - but i did not have any luck with it. Here
are the details:
1. ARS box OS is Windows server 2003
2. Mid-tier server is on a separate OS - also windows 2003.
3. No - it is not business objects, but Crystal 10 - not sure the what server,
windows box
ARS 7.1p3
Solaris 9
Sybase 15
Active links that run SetFields SQL statements display blank column
headings.
Is this a know issue?
Thank you
Frank
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Hi all:
If you have ITSM and SLM 7 running, can you please
check your armonitor.conf file and tell me if it
contains either or both of these lines for plugin
server?
--
/app/arsystem/arsys2/bin/arplugin -s remedy002 -i
/app/arsystem/arsys2
java -Xmx512m -classpath
They always have. Remedy has never included the column names as headers in an
SQL Set fields action when a selection list pops up.
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Frank Caruso
Sent: Wednesday, December
Nope English only on both servers and databases. I noticed that it
happens on filters with DB.FieldName comparisons in the qualifiers.
Migrator will migrate the filter fine but it frustrating looking through
a list of filters for differences and half are red. Oh well.
From: Action Request
BMC has yet to rewrite the majority of the plugins to use the new java
plugin server. You are still required to use the C version
unless you need a java plugin running defined in pluginsvr_config.xml
(SAMPLE.FILTERAPI, SAMPLE.FILTERAPI2, SAMPLE.AREA, or
ARSYS.ARF.WEBSERVICE.)
We run both
Any one know of remedy developers at junior to mid levels who might be
looking out for jobs. I have need for 5 candidates remedy 6.3 developer for
my client in Columbus, OH ASAP.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Anyone know how to reset arrecond.log? Ours has grown to 63 megs. Thanks
in advance.
Drew
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I never tried getting it to work with CR 10 - I don't recall why.
I suspect you should run this through BMC support. There were several
complex things we ran into originally for this.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
All ~ we are using (and want to keep) single-tenancy mode but we want
our
HD to have the ability to update any ticket. I've listed their Support
Group role as Help Desk but if an incident is submitted by someone
outside
of the HD, ownership is listed as the group who submitted the incident.
Can't you give them Incident Master rights?
Jack Covert
Corporate IT
Enterprise Systems Management
Remedy Support Team
Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy
Remedy FAQ Sessions on Thursdays @ 10:30 AM PT
Details on Remedy Support Team Home Page
Entre el 10 de Diciembre y el 12 de Enero estare disfrutando mi periodo
vacacional.
Cualquier requerimiento puedes contactar a Esther Salem([EMAIL PROTECTED])
Este mensaje no esta siendo reenviado
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Can you please provide a sample list (short list) of Filters you are seeing
this on?
Also a DEF file of Source Destination filter(s) sample list would be
good as a reference also.
There is some character set translation going on... which per your
environment should not be happening...
Thanks
Generally a 'rm' or 'del' works for me.
If the file does not exist it will be recreated.
Of course a 'rename A B;copy B ARCHIVE' is advisable as well
Robert
On Wed, Dec 10, 2008 at 2:22 PM, Drew Shuller [EMAIL PROTECTED] wrote:
Anyone know how to reset arrecond.log? Ours has grown to 63
Rather not since it gives them Delete rights.
On Wed, 10 Dec 2008 15:42:53 -0800, Covert, Jack
[EMAIL PROTECTED]
wrote:
Can't you give them Incident Master rights?
Jack Covert
Corporate IT
Enterprise Systems Management
Remedy Support Team
Remedy Support Team Home Page
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