Hello, Chris,
1) About login_common.jsp:
=
// initialize data
String msg = (String)session.getAttribute(HttpSessionKeys.LOGIN_MSG);
if (msg == null)
msg = ;
else
msg = msg.replace('\n', ' ').replace('\r', ' ');
Filters and active links typically fire based on the execution order, 500, 501,
etc.
What if two filters have the same value - both set at 500, which is likely to
fire first, will it be based on alphabetical order, or something else?
Regards
Dave Barber
This e-mail has been scanned for
hi,
this will be fired albhabatically.
On Tue, Dec 16, 2008 at 4:45 PM, Barber, David david.bar...@cw.com wrote:
**
Filters and active links typically fire based on the execution order, 500,
501, etc.
What if two filters have the same value - both set at 500, which is likely
to fire
Dave,
Filters fire according to execution order
If the execution order is the same, then it goes by create date
Actually it's the filter ID number assigned incrementally by the system.
So filters essentially fire by execution order and create date.
Regards
Greg Givens
-Original
Hi: I have remedy on one server and oracle database on another server.
When I try to access a table accessible via dblink to create a view
form, I get the following error
Requested database table not found. Please check the spelling (table
name is case-sensitive) :
You must write the table name in uppercase letters.
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Ravi
Gesendet: Tuesday, December 16, 2008 4:29 PM
An: arslist@ARSLIST.ORG
Betreff: Unable to
Dear List,
We are facing currently issue with the Web Service after we import the XML
file from Seible System , in this stage we already succeed to import the
file ( Set Field)
Next step Mapping the field between the two systems and this has been done
also
when we trying to test the records we
Not to my knowledge. That is just how the email engine functions. It
processes everything in the inbox and deletes them as it processes them. What
we do is copy everything intended for that account to a secondary account so we
have a clean email copy of it.
Anne Ramey
From: Action Request
Has anyone noticed that with the 7.1.0 (Patch 004) Admin tool the Sync
Search Database is no longer marked as running when you start it?
I just had the issue where to different developers were trying to run it
at the same time.
Fred
It sounds like the WSDL you used to build your filter was not correct. At the
end of the WSDL there should be a section something like the following:
wsdl:service name=ServiceName
wsdl:port name=ServiceNameSoap binding=tns:ServiceNameSoap
http:address
What .pdf reader and version are you using?
The full description of the error shows:
160
Error
Decompression has failed.
There was a failure in decompressing the data being processed, for
example, when saving an attachment in the Save-Attachment Run Process
filter command. The format of
how to count distinct in remedy .net api? we are using 7.1 and trying to select
distinct from db any suggestions?
- Original Message -
From: Ramy S. Ayoub
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Tuesday, December 16, 2008 7:36 AM
Subject:
Subject: Select distinct from api
How would I accomplish a select distinct from the remedy api? all i can find in
the documentation is get entry seems arsperl had more functionality however we
are moving to .net (easier to find qualified programmers for) and need to move
this to that
I'm not sure I see the relevance...but Adobe Reader, some version that's
fairly recent. The error is coming when trying to get the record out of the
Remedy DB, not while trying to 'open' it...
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
Thanks you all for your help this issue has been resolved
Actions below
Configurations for Mid- Tier server
1) Copy SSOAuthenticator.jar to Mid-Tier's WEB-INF\lib directory
2) Copy sso.properties to Mid-Tier's WEB-INF\classes directory
3) Make the following changes to Mid-Tier's
Does anyone have this document available?
The name on the Remedy server was RMDY_CaseStudy_USNavy_ITSM_Jun03.pdf
United States Navy Consolidates Human Resource Support With Remedy
http://whitepapers.techrepublic.com.com/abstract.aspx?docid=100843
Claire Sanford
Information Systems
I'm not well versed with the APIs, but I doubt you could do a SELECT
DISTinct, you would likely have to really work some other routes to get
the same effect.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Monty
Sent:
Solaris 9 - Sybase 15
I am seeing the same issue on 7.1.0 p3
On Tue, Dec 16, 2008 at 11:00 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
Has anyone noticed that with the 7.1.0 (Patch 004) Admin tool the Sync
Search Database is no longer marked as running when you start it?
I
Hi,
Our receiving department is?looking to scan assets into Remedy.?
We are using the Symbol LS2208.??We checked with?Aerproprise and their software
is not compatible with this scanner.
What are others doing to scan their hardware into?Asset Management when new
hardware is received??
so we need to devise a method to count after the query and filter from
there?
- Original Message -
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
gary.opela@tinker.af.mil
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Tuesday, December 16, 2008 8:16 AM
I think so, you might want to wait on someone else whom is more familiar
with the APIs than I am to confirm that though.
Thanks,
Gary Opela, Jr.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Monty
Sent: Tuesday,
Monty,
To the best of my knowledge, there is no 'select distinct'. To ensure
distinct you would need to getListEntry (or the .net api equivalent), loop
through the entries, and programmatically move the 'unique' entries to
another list, and then use the unique list.
_
From: Action
You could try using Server.GetListSQL() in .NET
On Tue, Dec 16, 2008 at 2:12 PM, Monty medward...@comcast.net wrote:
** *Subject:* Select distinct from api
How would I accomplish a select distinct from the remedy api? all i can
find in the documentation is get entry seems arsperl had more
Hi David,
That confirms what I was starting to think; the filters in question are just
performing simple set fields, and performing similar actions. And as we've had
a server migration, they've probably changed their sequence .
Regards
Dave
-Original Message-
From: Action
Hi Dave
Clearly, if it matters in what order they fire, you should adjust the firing
sequence numbers accordingly. However, if two objects have the same
execution order, my observations are as follows:
On the server that the workflow was developed on, the order will be in the
same order
Yup
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Monty
Sent: Tuesday, December 16, 2008 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Select distinct from api
so we need to devise a method to count after the query and
David Barber,
Actually, I think I remember reading that Remedy (now BMC) does not
guarantee any specific order if the execution order values are the
same. Meaning that things like a specific AR Server patch may treat
these things differently than a previous patch, or even something as
trivial as
Our ARS environment is completely messed up and I need to revert back
to our old configuration so that our staging server can mirror our
production server. Right now staging has ARS 7.1 with ITSM 6.3. I
need it to be ARS 6.3 with ITSM 6.3. The server is on RedHat Linux.
1. Is there any
That would be using the Remedy API to instruct the remedy server to issue
the sql statement for you...which I think kind of defeats the purpose of
even using the Remedy API...but that's just my opinion.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
I also think it might have something to do with the phase of the moon.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Tuesday, December 16, 2008 6:12 AM
To: arslist@ARSLIST.ORG
Subject: Re:
We are currently having some issues with a Vista user enterprise edition
with the user tool. He is using the user tool version 7.0 and when he
clicks on any of the quick links or navigation bars nothing happens. He
is able to open forms from the object list but none of the quick links
appear to
Hi Amy
I don't think there is any uninstall process that will revert your ARS7.1
database to ARS6.3. There are data dictionary differences between the two
versions, for example assignee, submitter and last modified fields have
changed size. ARS6.3 will not run against the 7.1 database.
Your
LJ,
I kind of agree, but
If you use the AR API(Server) to issue the SQL then you can write to
one API instead of potentially multiple RDBMS API's.
If you use the AR API(Server) to issue the SQL then you could even do
it via a prepared AR System application instead of using a full AR
Hi Kevin,
I'm running the 7.0.01 patch 003 client tool on Windows Vista Enterprise
edition and haven't had any errors. Perhaps you need a newer version?
-Matt
Matthew C. Gayford
Application Developer Remedy Administrator
University of North Carolina Wilmington
(910) 962-7177
From: Action
Hi all:
Is anyone aware of a trick that allows you to overcome the 60 second
timeout on ARS 6.3?
Thanks,
Norm
___
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We have other users using the same version on vista with no issues as
well. I was just wondering if anyone had heard of anything or any
fixes.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Action Request System
I guess...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Tuesday, December 16, 2008 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fw: Select distinct from api
LJ,
I kind of agree, but
Listers,
Anyone pls let me know which .jar file holds these two classes?
Thank you!
Best regards,
Charlie Jiang
This is an e-mail from General Dynamics Land Systems. It is for the intended
recipient only and may contain confidential and privileged information. No one
else may read, print,
Never mind! I got it! Thank you!
Best regards,
Charlie Jiang
Charles Q Jiang/GD_AAAV/GDAS
12/16/2008 03:43 PM
To
arslist@ARSLIST.ORG
cc
Subject
The lib (.jar) for com.arsys.session.Authenticator and UserCredentials?
Listers,
Anyone pls let me know which .jar file holds these two
I'm faced with exactly the same issue with ARERR 9200 showing when trying to
access/view a flashboard. Has anyone found a resolution to this error?
David, if you find a fix to this issue, can you share this to the group?
Thanks in advance.
Tina
David Seidman-3 wrote:
Hi Listers,
BMC
I just want to make sure that I'm clear on one thing.
If a user has a floating license, will remedy assign them the license
before they must have it?
Basically, if the user is just submitting, modifying their own, and
querying, will remedy go ahead and assign a ticket? I think it probably
will,
Timeout on what exactly? Connecting to the server with the user tool?
On Tue, Dec 16, 2008 at 12:15 PM, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE
norm.kai...@eglin.af.mil wrote:
**
Hi all:
Is anyone aware of a trick that allows you to overcome the 60 second
timeout on ARS 6.3?
No, sorry...the process timeout.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Halstead
Sent: Tuesday, December 16, 2008 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overcoming the 60 Second Timeout in 6.3
**
Once a user requires a license, they have it till the license timeout or
till they log out as far as I know. Most of our users are assigned a read
license unless they are modifying other people's tickets. I believe how the
licenses work for floating is that the user is logged in with a floating
I believe in the Server Configuration you can change the Process timeout value
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96
CS/SCCE
Sent: Tuesday, December 16, 2008 3:39 PM
To:
I'm looking for some feedback from real users who have configured real
systems that work! We're looking to upgrade our current architecture
for redundancy and to support increased load. I've read/heard DSO is
not the answer. I'm headed to the BMC site now for whatever I can find
but would like
Once they are assigned a floating license, they keep that license until they
log out or are inactive for your minimum period. In the user client, the
minimum that can be set is 1 hour. In the mid-tier, it's 15 minutes, I
believe, but please correct me if I am mistaken.
Well, yeah, you can, but the maximum value is 60 seconds in 6.3. I believe
that maximum in 7.x is 600 seconds now...I could be mistaken, of course.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Here are few issues we've encountered at our site running User Tool v. 7.1
Patch 003 under Vista Enterprise Edition: (Sorry, Kevin, yours isn't one of
them)
If the user has spell check turned on and creates a ticket in which a spelling
error is found, the spell check window comes up behind the
Here's what's worked well for us the last few years:
Load Balanced (Big IP) Mid Tier servers (Windows/Apache/Tomcat)
Load Balanced AR Server (Windows) in a Server Group configuration
Clustered Database servers (Windows active/passive cluster)
RAID 10 SAN for database files
This works really
Thanks Chad--that is exactly what we're looking to do--go with a big SAN
and possibly RAID 10. It's good to hear the license impact is not too
crazy.
//SIGNED//
Craig Carter
Software Engineer, RSP
-Original Message-
From: Action Request System discussion list(ARSList)
Gary,
License work on the following principle
Users with a Fixed License login and receive a Write Token
Users with a Read license login and do not receive a Write Token
When a user with a Floating License logs in, the system will attempt to
grant them a Write Token from the pool of tokens
In the mid-tier, it's 15 minutes
The floating license time-out on the Mid-tier can be no less than one
hour currently.
Basically, if the user is just submitting, modifying their own, and
querying, will remedy go ahead and assign a ticket[sic]?
As defined, When a search, modify, or submit
I have long given up on that functionality especially with the new ITSM
database and its ginormous structure causing the functionality to fail, that
I now prefer writing simple SQL's to query for most related objects which works
for me..
Sometimes I feel like documenting every SQL that I use
I second that..
One of the differences is the new column in the arschema table that lists
the view names of all the tables.. Its just ONE of the differences that I
noticed.
There might be tons of other stuff like that.. including data contained within
the meta data tables..
Your way forward
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