Hi
While it is true that an active link could be made to poll the server every
minute or so, that kind of solution is not generally popular with systems
people due to the continuous chatter over the net and in the DB plus the
spasmodic behaviour in the client is unpleasant (the interface
Experienced Remedy Consultants are looking for remote work.
Installation, configuration, developing, customizing and
troubleshooting of ARS (6.3, 7.0, 7.1) and BMC ITSM modules (except
version 7.5). Ready to provide 40 hours a week at low-cost charge,
because of the disadvantage of working remote.
Fred,
You're you're preaching to the choir, but the decision was made years ago
(and before I came on board here) not to have the alert tool installed on
the desktops. I don't see that changing any time soon.
Joe
Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union
Have a Remedy
Hi there,
It might of course just be me, but in my opinion you could only attract
customers if you show * at least * something of yourself on your website
and/or in your email.
Right now your pretty anonymous email provides us with one place to look for
more information; that is a website that
Since it is installed as part of the User tool it is already there
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Monday, March 23, 2009 7:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Popup Broadcast
Have you thought about using a marquee on the Home page and/or Consoles? From
an admin screen, you could input a message designated for a particular
group/person and the resulting message would scroll across their screen in a
View field. It's another way to manage targeted messaging!
Nathan
Totally agree. If I was paranoid, I would think that this is a fishing
expedition to try to get many resumes from Remedy consultants on the cheap, to
see where they have worked, what kind of work was done, etc But of course I
am being too paranoid to think about that. After all, ismo83
It has been licensed to BMC and could well become part of 7.5 in a
future release, but if you want it for any current versions of AR we can
get you it.
Sounds interesting. Based on the statement above, I'm guessing this is a
proprietary application and not something that is openly available?
Dear Team,
I know this is an asked question but I haven't find a specific answer.
We have a form with a table field and our web user have to print or
export all rows of the table.
I made a column report format but from the browser it's possible
single selection only.
The report contains only the
Fred,
You're absolutely right.
I should restate...
Alert is installed along with the user tool and is located in the
c:\program files\AR System\User directory, and we could launch it easily.
However, the policy decision was made to not utilize it at the desktop
level. In fact, the Prism
I've had no luck getting IBM Netcol Gateway connected to ARS 7.1.
Technically it's not supported, so I'm looking at other options. I'm
looking at creating tickets using Java API and then updating back to
Netcool using nco_sql.
ARS 7.1 is running on linux. From another linux machine I'm trying a
Hi Chris! I've been getting monthly calls for 3 years now from several
recruiters constantly looking for remedy people. i remember talking to them
years ago, but, the rate was too low. a 2nd time later, it was still too low.
Anyway, i got 3 already, and finally i am beginning to inquire via
The NetCool GW works fine. Just make sure you use the 7.0.1 version AND you
have the 7.0.1 .so files.
Ben
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of James Pifer
Sent: March 23, 2009 4:45 PM
To: arslist@ARSLIST.ORG
James,
I saw a reference to 'lib64' in your error message.
Please make sure that you use a 32-bit version of Java - the 7.1 API libs
contain JNI and are not 100% 'pure' java.
You could also use the 7.5 api libs, which are 100% java (assuming that your
server is running 7.0.1 or newer).
Kind
Make sure your LD_LIBRARY_PATH includes /usr/ar/bin. The libraries in
./api/lib are dependent on libraries in ./bin. You can check the
dependancies using ldd. E.g.,
$ ldd /usr/ar/api/lib/arapi71.so
Axton Grams
On Mon, Mar 23, 2009 at 10:45 AM, James Pifer j...@obrien-pifer.com wrote:
I've
Date: Tue, 17 Mar 2009 22:29:12 -0400
Subject: Re: Application-Generate-GUID in a Filter
Is it only two characters are allowed not more than that. What if I want
use a prefix DDTT(more than two char prefix) rather than DD??
$PROCESS$Application-Generate-GUID DD
--
Regards,
Bhupesh Gupta
Well, what you could do is just append a string to the GUID, using a Set
Fields command.
Remedy probably does not support longer prefixes because the idea is that a
GUID is... well, unique. Now if your prefix would be four characters and the
string would still be 30 characters in total, there
Hi there,
Yes, you are right. I totally agree, that our site is like fishing
expedition, but it's not :) and we will try to update it as soon as
possible. Really sorry for that. However, if you need more
information, do not hesitate to write on i...@remedydevelopers.eu.
Have a nice week to all,
Straight from the 7.1 Workflow Objects PDF.
Application-Generate-GUID [ GUID_prefix ]
Generates a globally unique identifier (GUID). The prefix can be a
maximum
of two characters, which can contain non-alpha characters (although
alpha
characters are recommended). If you do not include the
Hi,
Yes, you are right. I totally agree, that our site is like fishing
expedition, but it's not :) and we will try to update it as soon as
possible. Really sorry for that. However, if you need more
information, do not hesitate to write on i...@remedydevelopers.eu.
Have a nice week to all,
Ismo
Hi there,
Yes, you are right. I totally agree that our site is like fishing
expedition, but this is not our purposet :) and we will try to update
it as soon as
possible. Really sorry for that. However, if you need more
information about our services, do not hesitate to write on
Actually, I can confirm this problem using ARSperl 1.91 and the 7.1 API.
When use the 'head' version of ARSperl this does not occur - this is because
Thilo Stapff has checked in some additions to ARSperl that did not make it
to the 1.91 release.
I will ask Thilo if he can create a 1.92 release.
What is the issue with more fully identifying yourself right here?
Susan
On Mon, Mar 23, 2009 at 11:16 AM, Ismo ism...@gmail.com wrote:
Hi there,
Yes, you are right. I totally agree, that our site is like fishing
expedition, but it's not :) and we will try to update it as soon as
To get rid of those WARN messages, based on one of the previous responses
You should find a file laying around your API named log4j.xml. Simply put
that in the same dir as your class files and you won't get that error
anymore.
James Pifer wrote:
I've had no luck getting IBM Netcol Gateway
Hi Michiel,
as I understand it, only Jeff can create a release.
However, I'd rather prefer to wait one or two weeks with this, since I'm
currently working on the 7.5 migration, which should definitely make it
into the next release.
Regards,
Thilo
Michiel Beijen wrote:
** Actually, I can
No you cannot use more than two characters, and as Michiel pointed out, if
thats your absolute need for reasons best known to you, for the unique nature
of requirement that you have, then prefix it with whatever you want with an
additional set fields action after the GUID has been generated.
Hi Dainele B from Italy :-)
Browsers do support multiple selections of items on a table field. Is the view
of the form different for web based applications? In that case check the
advanced properties of that table field on that view to make sure that you have
not selected 'Single Selection.
Awesome.. I was thinking of playing around with that one more in my free time
and maybe add some more bits to it to pull out some more interesting
information.
Joe
From: Gidd g...@buoyantsolutions.net
To: arslist@ARSLIST.ORG
Sent: Friday, March 20, 2009
Hi Joe,
single selection is not selected, I have Mid Tier 6.3.
How can I check if the view of the form is different for web based
applications?
TIA
Daniele
On 23 Mar, 17:58, Joe DeSouza joe_rem...@yahoo.com wrote:
Hi Dainele B from Italy :-)
Browsers do support multiple selections of items on
Daniele,
Check your workflow on that form for Window Open actions to see if any of the
active links set to fire on Window Open or any AL's as a part of a guide set to
fire on Window Open, would cause the window to open in a view other than the
default view.
And then check that view and the
Okay, this is probably something obvious. but:
On ARS 7.1, ITSM 7.0.03, SQL 2005. I can no longer see everything as Demo
with Administrator privileges. Demo can log into the Admin Tool and work as
admin just fine.
I have run arcache and arreload until--well, in every way I can think of,
Check and make sure you do not have multiple Demo accounts J
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bob Rowe
Sent: Monday, March 23, 2009 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Can't see admin privileges in User Tool
**
Okay, this
Tools-Options Advanced tab, Display Hidden Forms (Admin Only) should be
checked ... just a possibility
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
- Original Message -
From: Bob Rowe
Newsgroups:
I knew it would be something obvious! Thanks, Nicky!
now to find out who checked that...or figure out why the heck I would.
On Mon, Mar 23, 2009 at 2:12 PM, Nicky Madjarov nmadja...@verizon.netwrote:
** Tools-Options Advanced tab, Display Hidden Forms (Admin Only) should
be checked ... just a
My omnibus version is 3.6, can I use 7.0.1 gateway?
Thanks,
James
On Mon, 2009-03-23 at 15:59 +0100, Ben Chernys wrote:
The NetCool GW works fine. Just make sure you use the 7.0.1 version AND you
have the 7.0.1 .so files.
Ben
-Original Message-
From: Action Request System
Yes, I switched to 32 bit java and it is working.
I will look at 7.5 api too.
Thanks,
James
On Mon, 2009-03-23 at 16:26 +0100, Michiel Beijen wrote:
** James,
I saw a reference to 'lib64' in your error message.
Please make sure that you use a 32-bit version of Java - the 7.1 API
libs
Define 'everything'...
Do you mean the form list on the Open window dialog? If this is the case, yes
something looks screwy..
Do you mean contents on a form after a form is opened? If this is the case it
could be because of Active Links checking on other permissions and hiding stuff
if the
Hi all ~ I have a user who is getting the ARERR 623 Authentication
failed for the flashboard on the IM Manager console table in the user
tool. He can successfully view the flashboard if he logs in to other
machines. That said, we tried uninstalling and reinstalling the UT to
no avail Has anyone
Doing it from the remedy user tool would be problematic because you would have
to integrate the popup functionality on pretty much any possible screen that
would be open at the time.
If your environment allows it though...you could use the net send command
line to launch a popup box with your
Laurie,
We recently had weird intermittent ARERR 623 errors when midtier was
involved in anything. A restart of Tomcat cleared the problem, although
I'm not sure why...
HTH!
Dennis Ruble
Pr Programmer/Analyst
Rockwell Collins
(319)295-5326
Muhlethaler, Laurie
Thank you for the reply, Dennis. This is only happening with one user
though so I wouldn't think a restart would make a difference...?
On Mon, 23 Mar 2009 16:00:46 -0500, Dennis Ruble
ddru...@rockwellcollins.com wrote:
Laurie,
We recently had weird intermittent ARERR 623 errors when midtier
Could that user be logging-in to the server via IP number rather than server
name? The flashboard authentication uses the user and server info from the
client login. I have seen this error when user was logging-in via IP number
when the FB/Midtier only knew about server names.
Regards,
Chuck
Do not underestimate the power of a restart. :-)
We had a similar issue, but it only affected people with a blank
password in their User record. If I remember right, the Application or
Midtier password was wrong but did not automatically fix the issue when
we changed it. We had to restart
Laurie,
I agree that it sounds weird. In our situation a number of users were
affected, but not all. Our web services worked intermittently as well. We
messed around with it the better part of a day before deciding to restart
everything. The restart of Tomcat brought everything back. I'm
For those not signed up for Customer Support Notices from Support Central, just
wanted to let everyone know that ITSM 7.5.01 is officially GA and available on
the EPD site:
Type(2)
Product
Description
Date
Link
[http://www.bmc.com/img.d/support/pnemail_release.gif]
Release Notes
BMC
David,
What's the reasoning in changing the application version number rather than,
say, 7.5.00 patch 001? Is it because new functionality has been added as
opposed to simply fixing issues?
Thanks,
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Just to be clear, is there a 7.5.1 AR System on the horizon?
There is no AR System 7.5.01 currently on the horizon. The next release will
be a minor release and is tentatively scheduled for late 2009.
Patch 001 has been released - but as you correctly point out, that makes the
version AR
Thank you everyone. I will give that a try and let you know (tomorrow
probably)...
On Mon, 23 Mar 2009 16:28:22 -0500, Dennis Ruble
ddru...@rockwellcollins.com wrote:
Laurie,
I agree that it sounds weird. In our situation a number of users were
affected, but not all. Our web services worked
'fraid so... hungry programmers to feed and all that.
Still, if it does the job I am sure we can come to an agreement.
My business email is mgemm...@remsolu.com and the web is www.remsolu.com. If
you are a non-spanish speaker don't bother with the web though ;)
Cheers
Mark
--- On Mon,
Hi,
Please let me know how this remote work works.
I would like to know more details about it.
Thank you,
Sriram
On Mon, Mar 23, 2009 at 6:35 PM, Ismo ism...@gmail.com wrote:
Experienced Remedy Consultants are looking for remote work.
Installation, configuration, developing, customizing
Suggest you follow the instructions in the posts.
On Mon, Mar 23, 2009 at 8:34 PM, sriram pm ramjavas...@gmail.com wrote:
** Hi,
Please let me know how this remote work works.
I would like to know more details about it.
Thank you,
Sriram
On Mon, Mar 23, 2009 at 6:35 PM, Ismo
As per ITSP naming convention the standard format of an Active Link is:
*[z][SchemaCode]:[#]-[Field Name/Button/Function]-[Firing
Condition][###E]-[Description]-[IndicatorSuffix][Status]*
Where
z (lowercase)
The lowercase z in front of the active link name indicates a Global Workflow
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