Hi,
Can anyone please look into the following case.
I have a form where i can enter all the data regarding NewHire process. In
the same form, i can able to select multiple applications at a time (Like
Microsoft AD, RACF, Lotus Notes, Oracle etc.). If i selects all the four
applications Microsoft
Hi List ,
Currently there is a problem in the Production server where the NTE: Notifier
Log has got 5 lakh Records and it keeps Increasing gradually.
As per the analysis there is a escalation wriiten in teh NTE: Notifier
[NTE:NTS:t...@00:30-CleanupNTS] which sets the Z1D Action to delete and
I have a really good bug that BMC won't fix: TMS:Audit log uses a non-indexed
field to pull data from the SYS:Notification Log form. We're using ITSM 7.0.1
P7. I realize that we are most likely the only people in the universe who
would even consider using the notification audit logs on Task,
Gordon,
I remember Barry. Barry taught the v2.0 classes in 1996 in Columbia, MD.
Way back before there was a Remedy School or office there. If I remember
correctly, the classes were taught in the Sun Microsystems class rooms. And
I do remember his unique pointing/drinking devices.
Marc
Just a heads-up for anyone who has this little task on their to-do list.
Basically, there are three issues:
1) It doesn't work. It fails about 5 minutes into whatever its doing.
2) There are no logs (that I can find) to tell me why it doesn't work, or
even where it fails.
3) The documentation
I truly wish I could tell you. My current employer doesn't use RKM. The last
time I installed RKM, 7.2 had just been released and the multi-tenancy issues
inherent with the previous versions were fixed. Since I know the RKM guys at
BMC pretty well, I took them at their word.
Jennifer Meyer
I haven't seen/heard the word lakh in years!
If I remember correctly, that represents thousand?
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
All,
It looks like there is enough info in this posting for a book or movie.
Howard
On Thu, Jul 2, 2009 at 8:41 AM, Marc Simmons marcvsimm...@gmail.com wrote:
** Gordon,
I remember Barry. Barry taught the v2.0 classes in 1996 in Columbia, MD.
Way back before there was a Remedy School or
Hi Saravanan,
I have seen it where records get stuck in these two forms: NTE:SYS-Group NT
Control and NTE:SYS-Individual NT Control. I have to go into those forms
every once in a while and make sure there are no records in there. These
are 2 pass-through forms, so no records should be in there
List,
I am adding fields (attributes) to the CMDB and then adding them into Asset
Management. If I add a new field to a class, do I have to go through this same
process for every class? For example: I want to add a new Date field to all of
the Asset forms which equates to adding to every
I am trying to install CMDB 7.5 and then ITSM 7.5 on a test box. I have never
installed CMDB before. The server is Windows 2003 with SQL 2005 using IIS and
ServletExec 5. During the CMDB install I am being prompted for the location of
Tomcat. According to the install doc IIS and ServletExec are
Since sort order is a property of the table, no it cannot be changed thru
workflow. The only possible method I can think of would be to do something
tricky like an OLE action (for the User Tool) and JavaScript (for MidTier), but
I haven't tried that.
Fred
-Original Message-
From:
Bala,
if you need Date field in all classes- add the field to Base element...
If you need Date to be availble in Computer class only- add the field in
computer class
Adding a field to a base element is not recommened,when you add a field in
base element and want to export the cmdb class
Just wondering -- what kind of Date field -- what is it going to store?
I am always interested in things that apply generically.
Thanks,
-John
On Jul 2, 2009, at 8:39 AM, Bala Patel wrote:
**
List,
I am adding fields (attributes) to the CMDB and then adding them into
Asset Management.
ARS 7.1p5 SQL Server 2005
Fairly sure this is not possible but
Is it possible to control the sort order of a table through code? I know you
can set a default sort, and that the user can click a column, but can work
flow be created to change the sort order order of a table?
I want to set
Bela, if you want the field in every class, add it to Base Element using
the Class Manager. If you want the field only in Computer System and
everything below it, just add it to Computer System.
Otherwise, yes. To have the field show up in the Asset forms, you'll need
to add it from the join form
Indexing is a tough one to track down. Was this May of this year?...have
they at least given you a defect # or anything?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 02, 2009 6:37 AM
To:
Thanks for the input. It has been awhile since I have worked with the CMDB...
Do I need to add the Date field to all classes if I want the Date field to be
added to all of the classes? For example: Would I need to go into the Class
Manager and add the Date field to BMC_AdminDomain,
BMC has created defect # SW00329945 for the issue you have reported.
Yes, this past May.
Actually, this one was rather straight-forward. The notification audit table
timed out every time it was refreshed. When I checked the qualifications, the
field it was searching on was non-indexed.
You're missing the point. This is just 1 of the built-in job security features
that BMC has so kindly built into ITSM for us high by consultants and
developers. :-)
Jason
From: Meyer, Jennifer L jennifer.me...@its.nc.gov
To: arslist@ARSLIST.ORG
Sent:
Bala,
Each sub-class inherits the attributes from its' parent class. The
simplest example is that the attribute will be added to every class in the
CDM if you add it to Base Element. In your case, you may want to add the
attribute to BMC_Sysstem.
I don't like Sync Asset UI. Once, I was advised
As always, Jason, your insight into the depths of the corporate mind astounds
and delights me.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason
Sent: Thursday, July 02, 2009 11:30 AM
To:
So the Remedy home page sucks. I don't like the application links, they
aren't user friendly. I have some ideas on how I'd like to implement
something better but would like to see what other people have done.
So if you have something that is really cool and want to show it off
please let me
Frank,
I think using a field to store the sort order will get you where you want.
Add the 'SortOrder' field to the table sort as the first sort item,
followed by whatever other fields you would normally want to sort by.
Then, if you were to set the sort order on all the records to the same
value,
let me know if you haven't gotten this yet and I can send over
Anne Brock
Principal SC, BMC Software
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On
Behalf Of Timothy Powell [timothy.pow...@pbs-consulting.com]
Sent: Wednesday, July
_
Email correspondence to and from this sender is subject to the N.C. Public
Records Law and may be disclosed to third parties.
__ Information from ESET NOD32 Antivirus, version of virus signature
database 4209 (20090702) __
The message was checked by ESET NOD32 Antivirus
On Wednesday 01 of July 2009 22:22:29 P Romain ARSlist wrote:
In Patch 1 only admin users could copy CIs to the sandbox.
I noticed that this was fixed in Patch 2 but that after accepting the
dialog box that asks if you want the CI to appear in a new view the view is
opened but the CI doesn't
Fortunately, you have a 'fix' for yours...just index the darn field...:)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 02, 2009 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant: RE: SW00327272
**
_
Email correspondence to and from this sender is subject to the N.C. Public
Records Law and may be disclosed to third parties.
__ Information from ESET NOD32 Antivirus, version of virus signature
database 4209 (20090702) __
The message was checked by ESET NOD32 Antivirus.
http
--
Email correspondence to and from this sender is subject to the N.C.
Public Records Law and may be disclosed to third parties.
__ Information from ESET NOD32 Antivirus, version of virus
signature database 4209 (20090702) __
The message
I read the books, completed a project and then went to one formal
training class before realizing I already had the skills they covered.
My first work was on 3.0, but I think 3.2 was out before I made it to
class.
It wasn't all that hard to do that back then. ITSM is understandably
more complex
When I worked at Avon, we had placed a huge button on that empty
whitespace, and placed a jpeg of a model holding one of the Avon
products. Before we actually went live that was removed, which I
thought was a shame because it looked good and made sense for that
company. Still not sure what was
Hi all, I am trying to setup an instance of Remedy that is a copy of
the production. I copied the file system and had the oracle database
copied as well, and then made changes as necessary, but I hit a wall.
unfortunately, the aradmin password was changed in the copied
database. When the new
Have your DBA change it back to the default of AR#Admin# in the DB, then
start up your Remedy...you may find that it connects just fine. Then you
can change it through the admin console and it'll update the db and the
config file with the encrypted pw. If this works, you know the PW in
My environment is ARS 6.3 p20, Oracle 9.0.2.8.
On Thu, Jul 2, 2009 at 1:10 PM, Ray T.cool.deve...@gmail.com wrote:
Hi all, I am trying to setup an instance of Remedy that is a copy of
the production. I copied the file system and had the oracle database
copied as well, and then made changes as
Ray,
you can put the aradmin password unencrypted into ar.conf
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Ray T.
Gesendet: Donnerstag, 2. Juli 2009 19:10
An: arslist@ARSLIST.ORG
I've heard (but never tried) that you can put the unencrypted password in
ar.conf, and the AR server will catch it, encrypt it and use that from then on.
That probably won't change the database password, but, if that works, you
would be able to at least put your new password in and have it use
Ray,
There use to be a way to start up the arserver and have it reset the aradmin
password (yes its on the Database), however, you should contact BMC/Remedy
support for that.
Howard
On Thu, Jul 2, 2009 at 1:10 PM, Ray T. cool.deve...@gmail.com wrote:
Hi all, I am trying to setup an instance
Ray,
The information folks have given you is almost correct.
1) You are indeed going to need to edit the file ar.conf. Specifically the
line Db-password:
You will notice that it is an encrypted string. You will type in the
CLEAR TEXT password.
2) Start the AR System server. It will
Having started at version 3 and working my way through all the versions,
it makes sense. I'm training an individual to be an admin and he gets a
bit frustrated at times. He'll ask me, Why did they do that? and I'll
just shrug and say, That's the way it is. Not to mention all the fun
little
8)
I usually put the links to documentation and training stuff in the big
empty space. I suspect it is meant for a big view field, though, so
we can put a fully worked page in there.
On Thu, Jul 2, 2009 at 10:09 AM, Benedetto
Cantatorebcant...@emerginghealthit.com wrote:
**
When I worked at
Hi Ray T,
Try to change the password in DB, for ARAdmin the default password is
AR#Admin# then edit the ar.conf file, find a line that begins with
DB-Password if this line exists comment it (#) or delete it
Be careful with capital and small letters
Cheers!
-Valo
2009/7/2 Ray T.
Are we trying to change the db password or the aradmin password?
Howard
On Thu, Jul 2, 2009 at 3:06 PM, osvaldo jimenez osv...@gmail.com wrote:
** Hi Ray T,
Try to change the password in DB, for ARAdmin the default password is
AR#Admin# then edit the ar.conf file, find a line that begins
H.
I'm not sure we should trust this Doug Mueller guy
I mean, really? What kind of Remedy work has he ever done?
:-p
Always good to see you on the list Doug!
On Thu, Jul 2, 2009 at 1:24 PM, Mueller, Doug doug_muel...@bmc.com wrote:
Ray,
The information folks have given you is
I thought Doug retired with his millions of dollars he gets from BMC.
Howard
On Thu, Jul 2, 2009 at 3:11 PM, Warren Baltimore
warrenbaltim...@gmail.comwrote:
** H.
I'm not sure we should trust this Doug Mueller guy
I mean, really? What kind of Remedy work has he ever done?
I went to the trouble of fixing the underlying problem to bring the workflow in
line with the other audit forms and sending the definition files to BMC. They
haven't sent word whether they'll put in a hotfix yet, though. It's not as if
they have to perform any work, I've done it already.
Jack,
There really is no limit to what you can put on a Home Page
Some of mine have Tables where the row selected displays the ticket in a view
field
Some have a flash board on them so management can see some statistics
A couple have a scrolling text marquee so managers can put out messages
The
The entire ITSM suite is riddled with bugs similar to this. I have only been
working with 7.1 ITSM for a couple of months but am amazed at how many
issues we have run into. Found one the other day that has to do with auto
assigning a Problem Manager. Took me hours to track down what was wrong and
It's 100,000.
It's in common use in India - along with doing the needful
http://en.wikipedia.org/wiki/Lakh
Cheers,
Ben
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: July 2, 2009 2:59 PM
To: arslist@ARSLIST.ORG
Along with record updation.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Thursday, July 02, 2009 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notifier Log
**
It's 100,000.
It's in common use in India - along with doing
Pre-7.X, ITSM was more-or-less ironed out. Every time I find one of these, I
feel like a whiner. It's just that there are so many.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Thanks you guys fo the info.? I was able to locate the Instance Name and
discovered that port 1433 was not good to use.? Had to use another port #.
Thanks for the info!!!
___
UNSUBSCRIBE or access ARSlist Archives at
Wow, folks you guys overwhelm me, in a good way. That was a lot of
help in short amount of time.
And then there's an arslister named Doug who takes it a notch up with
a fine touch. :)
Thank you guys, and thank you Doug...for replying and for having the
foresight to have ARS be smart enough to
Howard:
Good money + a job you love = the same job + good money + a glass of margarita
A job you do because it pays + good money = good money - the job +/-
retirement + buckets of margarita
A job you do because it pays + old age + enough nest egg = enough money +
retirement - the job + your
Thanks. I was hoping others could spark my imagination by telling me what they
have done. :)
Sent from my Windows Mobile® phone.
-Original Message-
From: Givens, Gregory CONT gregory.giv...@navy.mil
Sent: Thursday, July 02, 2009 12:55 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Jack,
One of the things that I did with our home page was to create a kind
of bookmark system. Basically it is a form that implements as many of
the Window Open operations from a data driven approach. So the user
can bookmark a Form, a Query, or even a Report operation. Then a
table field on the
Rabi,
Its very simple, I work with a product that I have loved since 1996 and a
group of people that are the most caring and helpful group that has ever
existed.
May Remedy live forever.
As has been said have a great July 4th.
Howard
On Thu, Jul 2, 2009 at 5:58 PM, Rabi Tripathi
Nice idea, thanks!
Sent from my Windows Mobile® phone.
-Original Message-
From: Carey Matthew Black black@gmail.com
Sent: Thursday, July 02, 2009 5:52 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Remedy Home Page Ideas
Jack,
One of the things that I did with our home
58 matches
Mail list logo
