Re: installation problem of ARSystem 7.5

2009-10-30 Thread Alexander V. Doronin
Hi! is myremotehost is your PC with X-server running ? -- Best regards! Alexander V. Doronin doro...@jet.msk.su 29.10.2009, в 12:41, siriche написал(а): just to give a bit more on this issue: I have set DISPLAY myremotehost:0 I have also tried with myremotehost:0.0 and localhost:0.0 Maybe

Re: installation problem of ARSystem 7.5

2009-10-30 Thread siriche
yes myremotehost is my PC. But actually I think the problem comes from the fact, there is no X-Server running on the server. Which makes it difficult for the box to open up a x-window. So I am just waiting for my sys admin to install or start the x-server. But thanks anyway for your reply. Siriche

Re: Complicated Crystal Report

2009-10-30 Thread Matt Worsdell
Agreed, you can also use the Suppress functionality to tidy the report where no information is returned. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 30 October 2009 5:30 AM To: arslist@ARSLIST.ORG

Re: Is there a RUT Client for Windows 7 64 Bit

2009-10-30 Thread Robert Fults
I installed WUT on Windows 7 x64 with no issues. Just use the troubleshoot compatibility option when you right-click the installer. It should install in compatibility mode for Windows XP SP2 and will run fine. Sincerely, Robert Fults Coordinator, UTS Support Center Florida International

Re: Is there a RUT Client for Windows 7 64 Bit

2009-10-30 Thread Tommy Morris
After you install User 7.5 p3 go check out the new Asset Management Console. You may be surprised by the functionality *tongue-in-cheek* From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults Sent: Friday, October 30, 2009 7:57 AM To:

Re: [SPAM] Re: Developer Studio issue - auto grouping of qualification criteria

2009-10-30 Thread Guillaume Rheault
Me too, that would be ideal -Original Message- From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Thu 10/29/09 5:32 PM To: arslist@ARSLIST.ORG Subject: [SPAM] Re: Developer Studio issue - auto grouping of qualification criteria I can certainly see that

Re: Incident IDs in 7.5 (and I assume 7.6)

2009-10-30 Thread Kelly Deaver
** NO, the _CAL_ is how you can tell the sample data provided by BMC. We wanted to be sure you could tellthe difference in case you wanted to delete it. You can see all the data in spreadsheet form here - http://communities.bmc.com/communities/docs/DOC-6209 Kelly DeaverEffective

Re: Is there a RUT Client for Windows 7 64 Bit

2009-10-30 Thread strauss
I haven't gotten the apps loaded on my 7.5.00.003 server yet, and we don't have Asset Management licensed or installed, but I think I see what you mean. I have (or had) the 7.5.00.002 Atrium Core Console working properly on my upgraded server on a Vista workstation with the 7.5.00.002 User

Liveperson integration

2009-10-30 Thread Robert Fults
Has anyone here ever done an integration with Liveperson Live Chat? Curious if there was anything out there already so I don't have to reinvent the wheel. Sincerely, Robert Fults Coordinator, UTS Support Center Florida International University Email: rfu...@fiu.edumailto:rfu...@fiu.edu

Re: Is there a RUT Client for Windows 7 64 Bit

2009-10-30 Thread Tommy Morris
Actually I think that you are seeing a caching issue with the user tool. I raised his as a bug that could be duplicated by BMC. They sent me a hotfix. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 30, 2009 9:54 AM

Incident permissions problem...

2009-10-30 Thread Copits . Richard
We're seeing a problem in the ITSM incident application that is very puzzling and hopefully someone here can shed some light on what we should be looking for. The problem seems to be that we have users who need to be able to save tickets, reassign tickets and edit/update them. We've set them up

Re: Liveperson integration

2009-10-30 Thread Kelly Gatewood
Robert, This is the tool that I would recommend: http://www.my-eservice.com/services.shtml Thanks Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.comhttp://www.itprophets.com From: Action Request System discussion list(ARSList)

Discovery Soltuion 8.0 released (ADDM)

2009-10-30 Thread Tony Worthington
On the EPD site. It appears to be the Tideway product. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com

Re: Incident IDs in 7.5 (and I assume 7.6)

2009-10-30 Thread Howard Richter
Kelly, Thanks. Though I was hoping for a new option that would be very helpful for some of the customers I have worked with. Howard On Fri, Oct 30, 2009 at 10:44 AM, Kelly Deaver kdea...@kellydeaver.comwrote: ** NO, the _CAL_ is how you can tell the sample data provided by BMC. We wanted to

Re: Email Engine Unicode?

2009-10-30 Thread Kemes, Lisa
I'm going to have someone from Asia/Pac try it as well to see if they get the same results... Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, October 29, 2009 2:24 PM To:

Re: ARS 7.5 Installer

2009-10-30 Thread jham36
I did some testing with the 7.5 patch 001 WUT installer. Since we have installed the 7.1 WUT to c:\program files\Remedy, I was looking to be able to upgrade/update the existing install. The installer, both manual and scripted, allow you to specify an installation directory. What you DO NOT have

Re: how to cancel an open ticket

2009-10-30 Thread Ken Pritchard
It's usually a sub-status under closed. Ie they select closed and a field will display for 'closure code'. There should be an option there for canceled. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran Sent: Friday, October 30, 2009 1:30 PM

Multi-group question

2009-10-30 Thread Brittain, Mark
Hi All and Happy Halloween, I have an interesting situation with email under a row level security environment. I have row level security (112) of either YES or NO. User A belongs to the HelpDesk and YES groups. User B belongs to the HelpDesk and NO groups. When I assign a ticket to the

User form vs People form.

2009-10-30 Thread Raj
Hello All, Want to understand the differences between people form vs user form. I know user form for ARS and people form is for ITSM. for every login/access details entered in people form will create a record in user form. but if not then people record will exist but no user record . so people

LDAP Question

2009-10-30 Thread Brittain, Mark
Happy Halloween, We use Active Directory to authenticate and new servers are being brought online. Everything else being the same, looking in the configuration manual, all I need to do is change the Host Name in the AREA LDAP Configuration Form. If I make the change there, do I need to

Re: LDAP Question

2009-10-30 Thread Tommy Morris
Restart the AR Service because the information needs to push to your AR.cfg file which will rebuild and load on a restart. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, October 30, 2009 1:50 PM To:

Re: User form vs People form.

2009-10-30 Thread Roger Justice
If you use the concept of the People form being a customer list that does not need to log into the application and the User form being a list of individuals that need to log into the application you know the difference. There is only one User Demo that does not have a people entry. As soon as

Re: LDAP Question

2009-10-30 Thread Roger Justice
If you want to be able to look across multiple AD configurations and are using ARS 7 or later you can list multiple entries. -Original Message- From: Brittain, Mark mbritt...@navisite.com To: arslist@ARSLIST.ORG Sent: Fri, Oct 30, 2009 2:50 pm Subject: LDAP Question ** Happy

Re: installation problem of ARSystem 7.5

2009-10-30 Thread patchsk
Or you can try the silent mode installer, which is very nice if you already know all the parameters. It doesn't need any xserver, you just need to setup all the parameters in Options.txt and the installer will read from there. No user interaction needed after the installer starts. On Oct 30,

Re: Incident permissions problem...

2009-10-30 Thread Boyd, Rebecca E.
I had a situation last week where config categorization admins were missing the add button on the Product Catalog form. BMC had me open the user form look at the group list for the affected people. My users were missing Atrium Foundation Admin. Once I added that my users had their add

Re: Incident permissions problem...

2009-10-30 Thread Copits . Richard
Good suggestion...thanks!! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Friday, October 30, 2009 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Incident permissions problem... ** I had a situation last week where config

Re: Multi-group question

2009-10-30 Thread Axton
Email engine connects as Remedy Application Service, which is an admin user, therefore it sees all rows. Axton On Fri, Oct 30, 2009 at 1:37 PM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All and Happy Halloween, I have an interesting situation with email under a row level security

Does 60-71 upgrade work? Or must it be 60-63-71?

2009-10-30 Thread R. Alan Monroe
Does 60-71 upgrade work? Or must it be 60-63-71? We tried a 6.0.1 to 7.1.0 upgrade, which appeared at first glance to work (armonitor/arserverd would launch without going bonkers), but really basic things like searching on the User form fail with an Oracle missing column error. Looking at the

Re: Does 60-71 upgrade work? Or must it be 60-63-71?

2009-10-30 Thread Easter, David
AR System supports a C-3 upgrade to the 'C' release. Thus, 6.0 is a supported upgrade to 7.1.00 (but not to 7.5.00) - you do not have to upgrade to 6.3 and then to 7.1.00. For 6.3.00, it is supported to upgrade directly to 7.5.00. This is documented on page 48 of the 7.5.00 Installing Guide.

Task Management

2009-10-30 Thread Duncan McFarlane
Hi List ARS 7.1 Patch 007 MS SQL 2005 Windows 2003 ITSM 7.0.2 Patch 005 I was wondering if anyone has set up a task to send an automatic Resolve Status to the incident after all the tasks of a flow are completed. I don't really know too much about the ACI and was wondering if that was something