Re: Question about Data Management Tool

Gian Access restrictions are on the tab 17 CTM-PeopleAccessRestrictions in the People spreadsheet. For multiple assignments you simply have multiple rows in the 19 CTM-SupportGroupAssociation tab. Matt From: Action Request System discussion list(ARSList)

Re: AREA authentication with CAS

many thanks for this Rabi. I'll try to find my out of this project. I'll keep you informed if I succeed. Rabi Tripathi wrote: Sereche, I briefly looked at doing something similar, but I have put it on hold for now. Part of the issue was that I don't understand all the terminologies and

Invitation to connect on LinkedIn

LinkedIn I'd like to add you to my professional network on LinkedIn. - Sriram Confirm that you know Sriram Pappagudi Mani https://www.linkedin.com/e/isd/887461121/ljXckmU3/ Every day, millions of professionals like Sriram Pappagudi Mani use LinkedIn to connect with

Re: Invitation to connect on LinkedIn

That was a new one ;-) Best Regards - Misi, RRR AB, http://rrr.se LinkedIn I'd like to add you to my professional network on LinkedIn. - Sriram Confirm that you know Sriram Pappagudi Mani https://www.linkedin.com/e/isd/887461121/ljXckmU3/ Every day, millions of

Re: ITSM 7.0.3 - Tracking Work Effort

Hi Tauf, I had the same issue. It was surprising that it was difficult to report against the increments of time properly. I solved it in four simple steps. 1. Create a new integer field to track time increments on the incident 2. Create a filter that fires everytime the existing time field is

compatibility issue

Hi All, Is there any compatibility issue between IE8 and remedy 6.3 ? Best Regards, Prasanth.P 999-559-5875 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: Analytics Trainer

From: Action Request System discussion list(ARSList) on behalf of honormine Sent: Wed 11/25/2009 2:36 AM To: arslist@ARSLIST.ORG Subject: Re: Analytics Trainer I have to say that I'm a beginner in this area,I would appreciate it very much if you would give

Re: ITSM 7.0.3 - Tracking Work Effort

Rod, Thanks for the tip! I will contact you offline if I need more details but this is a great start. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList)

Development Resource required

Dear All I am working on a number of projects across the UK and Europe that require a development resource, I am currently looking for both ITSM 7 and bespoke developers. We also have a number of projects starting in the next few months so if you are not available at the minute please let me

Re: Analytics Trainer

Main piece of advice I can give is that if a comment does not pertain specifically to Remedy or one of its attached applications then don't take it too seriously. Especially if it comes from me. -Original Message- From: Action Request System discussion list(ARSList)

Re: CMDB Class Delete

Been there ... done that! When I called BMC they were very helpful in resolving the problem. The fix is to obtain a known-good .xml of the BMC_BaseElement class definition and, using the cmdbdriver utility, import the class to repair the damage. Do you have another instance running where you

Re: Stderr.log and stdout.log files

I am going off my memory now, but I think these errors are also written to the AR System Email Error Logs form. If I am correct then you can search the errors on the form which contains the create date. Hope that helps. Todd Arner Great Lakes From: Action

Re: Stderr.log and stdout.log files

I checked this form and I think because they are not real errors (just a log of what is happening) they are not on this form? I'm going to recycle my email engine this afternoon to see if I can get the Notification is deleted After Database TimeOut to stop writing to the stdout.log. Lisa

Maximum Line Length in Email

Under the Server Information in the admin console there is an advanced tab. There is an option called Maximum Line Length in Email and it's set to 1024 (which is the default). How do you change this option to something else? It's not an open field. The crux of the problem is that we are

Re: Stderr.log and stdout.log files

I am not sure -- but does a system like splunk address this kind of thing? (taking logs and make them searchable/useful in terms of dates) splunk just seems like such a good idea -- but I personally have no use for it. http://www.splunk.com/ -John On Nov 24, 2009, at 3:08 PM,

ARS server terminated

We have 3 servers, each a slightly differnt config. Each server however is generating a signal/exception for some reason. The error appears to be random and gets generated by what appears to be differnt events. So far support have not helped in resolving this issue. Anyone have any sugestions on

Re: compatibility issue

IMHO, a better question would be is there _anything_ that IE8 does _not_ have compatibility problems with? We see problems with all kinds of things (the latest being the editor in Remedy Knowledge Management). Even if you set IE8 : [ Tools - Compatibility View Settings - Display all websites

OT: Thanksgiving Humor

Thanksgiving Divorce A man in Phoenix calls his son in New York the day before Thanksgiving and says,I hate to ruin your day, but I have to tell you that your mother and I are divorcing; forty-five years of misery is enough. Pop, what are you talking about? the son screams. We can't stand the

Jr to Mid level Remedy developer needed in the DC area

Dev Technology is looking for a Junior to Mid-level Developer for an immediate opening in the DC area. Must be able to pass a background check, similiar to a DoD secret clearance for a US law enforcement agency. We have excellent benefits and compensation. We are looking for W-2 only.

Re: Maximum Line Length in Email

That is the maximum length of a single line in an email, not the number of lines. From Page 133 of the Configuring manual: Maximum Line Length in Email Defines the maximum line length that can be in an email. If a single line of the message is over this length, a return is

Re: Maximum Line Length in Email

Thanks Fred! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, November 25, 2009 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Maximum Line Length in Email That is the maximum

Re: Maximum Line Length in Email

I checked the stderr.log and I'm getting: com.bmc.arsys.api.RpcHandConverter fromRpcArFieldValueListListToEntryList SEVERE: 2 java.lang.ArrayIndexOutOfBoundsException: 2 Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On

Re: Maximum Line Length in Email

This might be the culprit as well: java.net.ConnectException: Connection timed out: connect Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Wednesday, November 25, 2009 2:05 PM To:

Re: OT: Thanksgiving Humor

Very long mail :) On Wed, Nov 25, 2009 at 7:48 PM, Gidd Calden gcal...@gmail.com wrote: ** *Thanksgiving Divorce* A man in Phoenix calls his son in New York the day before Thanksgiving and says,I hate to ruin your day, but I have to tell you that your mother and I are divorcing; forty-five

Fluent French speaking remedy consultant immediate need

I am need a French speaking remedy consultant for an immediate project in Paris. Contact greg.p...@fusion.co.uk ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Synch Search error, 6.3

Hello everyone, after I click theUpdate Search Database button on the Synch Search Database window, I get an aradmin.exe Application Error, The instruction at 0x7c90100b referenced memory at 0x.. The memory could not be read. I ran synch search from the command line and basically the same

ARS 7.5 using PAM authentication

Has anyone developed a AREA plug-in for PAM Authentication? Used for both client and mid-tier authentication. Regards, Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: Question about Data Management Tool

Thank you Matt, but I don't have that sheets... my workbook ends with sheet #15... On Wed, Nov 25, 2009 at 9:11 AM, Matt Worsdell m...@worsy.co.uk wrote: ** Gian Access restrictions are on the tab “17 CTM-PeopleAccessRestrictions” in the People spreadsheet. For multiple assignments

Problems with Assignment in Inciden 7.3

Hi, which is the best way to have automatically assigned a ticket after compiling the Operational Categorization? Now I have to go to the Assignment Tab, select Auto-Assign and then click on Select... which is the best way to automate this? Thanks, Gian