Re: Assets CIs Remove

Atif You don't state which version of remedy you are using, however for all instances using CMDB you have the option of creating a Delete Reconciliation Job. That would be the most appropriate way for CMDB based Asset. Matt I have requirement to remove the current assets and import the new

Re: Problem with requester

Open the CAI:Events form and there should be a field saying what the problem is From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gianluca Nieri Sent: 16 December 2009 07:23 To: arslist@ARSLIST.ORG Subject: Problem with requester ** Hi, I'm

Remedy Development Resource

I am working on a number of projects that require both Bespoke and ITSM development resource. Unfortunately due to the urgency of these contracts we are not in a position to sponsor work permits so you must be eligible to work in the UK or Europe at very short notice, please contact me on the

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SQL Server 2005

Anyone know where I could download a trial version of SQL Server 2005? Microsoft has a page for it but when I try it says 2005 is no longer available, get 2008 instead. Thanks a bunch. Drew Soto Cano ___ UNSUBSCRIBE or

Re: Old fields staying in new view SOLVED

Thanks, Joe and Tauf, for your suggestion. The big surprise was that when I opened the new view in the Admin tool this morning, all the offending fields appeared in the view, and I am quite sure I saved the view yesterday. So I removed them, then just to be sure, I put them back and removed

Re: SQL Server 2005

Drew Do you mean Express?, if so I have the install, contact me off list. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: 16 December 2009 3:01 PM To: arslist@ARSLIST.ORG Subject: SQL Server 2005

server name references

Hi folks, I have 2 servers, server 2 is a clone of server 1 and database 2 is a clone of database 1. I have adjusted server name references on server 2 in the ar.conf, armonitor.conf, and arsystem files. Server 2 is pointed to its proper database 2. However, when I start server 2 and

Re: server name references

Jason, Which version of Remedy and what type of db are you using? I've done that type of copy with ARS V6 (oracle db) successfully, but when I did that we used a different DB name (ie remprod vs remdev) to make sure we knew we were pointing to the correct db. Haven't tried it with V7 yet.

Re: server name references

Did you update the database target in ar.conf/cfg? You don't mention version or if you use ITSM7. This is from BMC -- There are some forms that store a servername as data in a record (not as data in the Datadictionary per the queries mentioned later). They are: AST:ARServerConnection

Re: server name references

Hey Pritch, This is version 7.5 on Solaris with Oracle db. We had much trouble with the Remedy 7.5 installer, I really don't like it at all... that's why we decided to try doing a copy instead. Yes, we are pointing to a different db name, I have altered data and confirmed that it is pointing

Re: server name references

Hi Tony, No I am not using ITSM7. Yes I did update the database target in the ar.conf. I will check the KB article you mention, thanks! Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony

Re: server name references

Hi, its better to check your user preferences record. Thanks Regards, Pavan kumar From: Action Request System discussion list(ARSList) on behalf of Tony Worthington Sent: Wed 16/12/2009 22:30 To: arslist@ARSLIST.ORG Subject: Re: server name references **

Re: server name references

Jason, I know your environment is different but use this as a reference... I have done the copy successfully in the past using ARS 7.1 and Windows/SQL shop. I also refresh my DB after each project. My conf: PROD: ARS 7.1 (server is remedy01) DB SQL2005 (server is dbserver01. Db is ARSYSTEM) ITSM

Re: View form from Oracle based AR system to remote MS SQL server

On Tuesday 15 December 2009 18:21:37 Joe D'Souza wrote: Victor, This article might help you and your DBA to implement the change.. I would suggest backing up the database before you do it although it is not necessary since it doesn't really alter the database or its table but just the

Re: server name references

Have you checked the following: The ar.conf file for Oracle-Two-Task Your environment for TWO_TASK and ORACLE_SID Your tnsnames.ora file Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Wednesday, December 16,

Re: server name references

Aw heck, I totally flaked on this one! I rechecked ar.conf, I had set the general server name, but I had missed a plugin alias entry: Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMI NISTRATION server:port So of course with that connecting to the plugin

Need help with AR Plugin Server Startup Error

We have installed a new server and can start Remedy with out issue, however we start getting errors right after the arserverd starts. The error seems to be related to the java plugin and that is keeps failing to start up. Here is what keeps displaying Wed Dec 16 12:38:41 2009 ARMonitor

Re: Need help with AR Plugin Server Startup Error

Hi, It seems like the java arpluginserver tries to use a port already in use. The file pluginsvr_config.xml contain an entry like this: port15011/port See if this port is in use by another process. The default valiue for the java arpluginserver is . Regards, Jarl 2009/12/16 Pruitt,

Re: Need help with AR Plugin Server Startup Error

AR Plugin Server Startup Error Address already in use Looks like the process is trying to start on a port that's already in use. It's either the ars one, or the java one. In your ar.conf/cfg -- Plugin-Port: 1 If that's not the one there should be a file... pluginsvr_config.xml that lists

Re: Need help with AR Plugin Server Startup Error

One possibility is that you could even have a copy of the Java plugin server running - i.e., it didn't stop correctly when the AR server was stopped previously. You could determine that by running the following command with the Remedy processes stopped: ps -ef | grep -e java That will list

Re: Need help with AR Plugin Server Startup Error

I had already consider that. Results of the netstat command shows that the port the java is using is available. From pluginsvr_config.xml pluginsvr_config port/port From netstat netstat -an | grep XXX.XXX.XXX.XXX. *.*0 0 49152 0 LISTEN

Re: Need help with AR Plugin Server Startup Error

Thanks Lyle, that fixed our issue. I appreciate it. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team 972.605.7702 office | christopher.pru...@hp.commailto:john.sm...@hp.com From: Action Request System discussion

Re: Need help with AR Plugin Server Startup Error

Actually, the fact that the port is listed like this shows that it is currently being listened on. Glad you got it fixed. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday,

CMDB Discovery 1.6

Hi All I thought I understood, but now I am totally confused. In my discovery report it says I am discovering Linux/Solaris thru SSH. The report says Port 23 was skipped and shows me IP Address XYZ. Then I look at the same IP address later in the report and it shows that it updated the

Re: View form from Oracle based AR system to remote MS SQL server

Column, table, view names in Oracle by default is case insensitive.. If you notice, Oracle stores all its meta data in upper case, and yet you can write a perfectly legal SQL query to Oracle in lower case and it will work. On the other hand, MS-SQL in my past experience with it, is case sensitive

RPC Port for reconciliation engine - ARERR[120133]

** While investigating some errors in my arrecond.log, I ran across the KB article below. Having just gone through re-organizing my queues/threads, it sure would have been nice to know this ahead of time. Anyway, is my assumption correct that until I put the reconciliation engine on 390698 or

Re: CMDB Discovery 1.6

It's trying both port 22 (ssh) and port 23 (telnet). Usually sys admin's aren't leaving telnet running or open as often these days, so port 22 is most likely the only *real*option. Because ssh is working, you're getting the CI's to update correctly. You can either safely ignore those messages, or

Re: CMDB Discovery 1.6

22/TCP,UDP Secure Shell http://en.wikipedia.org/wiki/Secure_Shell(SSH)—used for secure logins, file transfers http://en.wikipedia.org/wiki/File_transfer (scphttp://en.wikipedia.org/wiki/Secure_copy, sftp http://en.wikipedia.org/wiki/SSH_file_transfer_protocol) and port forwarding Official 23/TCP

Robert02 Kern is out of the office.

I will be out of the office starting 07.12.2009 and will not return until 04.01.2010. I will work on your email after my return. Have a great day, Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Assets Management - Automatically - Co-relating People with Assets

Hi All, I need to import Asset records (approximately 10,000) I have people ids available against the assets. Is it possible to co-relate CIs with People automatically while uploading the data. I am using Remedy 7. BMC Remedy Import 7.1 Thanks Regards Atif Akbar DISCLAIMER: This e-mail

Info about mail

Hi everybody, I have a couple of questions for you: - Is possible to differentiate outgoing default mail (on assignment, on close, etc.) basing on company using multi tenancy? - Where can I found mail templates? - Which is the best practice to configure mail for assignee groups? Thanks for all as

Re: Problem with requester

Thanks! Gian On Wed, Dec 16, 2009 at 11:58 AM, Danny Kellett danny.kell...@strategicworkflow.com wrote: ** Open the CAI:Events form and there should be a field saying what the problem is *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf

upgrading to ars 7.1

Hi List, We are currently on ARS 6.00.01 patch 1420 and Midtier 6.00.01 (IIS with servlet exec) patch 1327 with no ITSM installed. Initially we thought of upgrading to 7.5 but later changed to 7.1 as there are lot of new features which might not be feasible at this time. Can I upgrade to

Separation of DB and Application server

Hi , Right now we have application and the DB server in one server . We would like to separate DB to different server, what kind of precautions and preliminary steps need to take care to do this task.Please need all your help. Details:- ARSystem7.1+ITSM7.0.03+Windows

Cannot load required libraries - RKM 7.2

Hi List, We have moved our RKM Application to new server. I got two errors initially after moved. First error Database username and DB Schema does not Exist. We have solved the first issue by pointing the RKM DB from old server to new server. Now we are getting another error like There is