Hi,
I do not think that updates from Web Services use the list threads. It
would be the same thing as the Save-button in a Modify-form.
It performs a ARSetEntry()-call through a Fast-thread. It is performed by
the Mid-Tier-server just as any other client.
The Fast- and List-threads are just a
Hi Robert,
Thanks for your response. Bu I am getting the expected results. The header
template is doing it's job at the mail client but not the body text of the
mail message which is pasted in the plain text body with all the html tags
except html body tags. Are u saying to paste these things in
Hi all! and happy new year to all!.
Anybode knows the way to order the service requests alphabetically?.
Thank yo very much in advance!.
Alberto
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Hi Drew,
Have you checked if the additional columns are way over to the right on the
results list and out of view. This is what happened to me recently as an
Administrator on a 6.3 system. I had two forms with no defined result list
fields so by default got short description. I added fields to
Hi all:
I've got a problem with the Email Engine. The fact is that notify actions in
my workflow (filters and escalations) doesn't create any entry in the 'AR
System Email Messages' form, but when I create entries in it manually and
press 'Send' Button, emails are sent correctly.
Any ideas with
You did not mention using an ITSM suite so I will assume custom app.
Are you sure there should be an email message?
Check your Notifcation and make sure it has Email as the notification method
or User Default and the user record is set for Email notification.
On Mon, Jan 18, 2010 at 1:46 PM,
Yes, I'm using a custom app.
In the Filter Notify Action, the mechanism is 'Email' and the user is a
valid email address. I've also try with a valid user name with 'Email' as
Notify Mechanism and a valid email address.
Regards
Miguel
2010/1/18 Frank Caruso caruso.fr...@gmail.com
**
You did
Misi, I know that you know AR System internals very well, and so normally, I
would never question you. So consider this response with that in mind, as
well as the disclaimer that this is the last thing I was taught on the topic
- if the architecture of the internals has changed, I must have
I will be out of the office starting 01/18/2010 and will not return until
01/25/2010.
I will respond to your message when I return.
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Well, if you are using the AR System Email Messages form, you can paste the
contents in the HTML tab. If you are modifying the default system message you
just need to insert the tags in the Message Body box on SYS:Notification
Messages.
As long as you have that header template defined it
Unfortunately we need a synchronous solution.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, January 15, 2010 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fast/List Concurrent settings?
**
LJ, can you
In our scenario there is no carbon-based processing of these requests. They
provide input, we provide output...so delayed processing isn't an option, I
need maximum concurrent processing...was just wondering what others have
done in this situation, if anyone's ever experienced it before.
_
Rick,
I don't believe that Misi is saying that the ARServer doesn't treat them
differently, it does, I think what he's saying is that there is no
fundamental difference between the performance of the thread itself...a
thread is a thread. Looking at my ARLogAnalyzer output I can tell what kind
of
Hello listers.
Has anyone running Atrium 7.5 or 7.6 encounter this yet? Not sure if you
will see the attached screenshot.
When I access Atrium through the client tool and try to do a menu selection,
it doesn't take when I click on a selection. However, if I use my cursor
keys it works. I
The mouse does not work on the new Flex-form selection fields from
within the User Tool. This is known but doesn't seem to be on the radar
for BMC at all. They are wanting to move to a fully web-based tool so UT
will not be used in version 8.
From: Action Request System discussion
Hi,
I do not think that we disagree here.
I checked some logs, and apparently my statement about list in the name
does not guarantee that the call is routed to list-thread. But the
ARGetListEntry() and ARGetListEntryWithFields() is definitely calls that
is routed to the List-threads, and the
That's what I thought, and now I got some more ammo to backup using the
midtier.
Thanks Tommy.
On Mon, Jan 18, 2010 at 9:17 AM, Tommy Morris
tommy.mor...@radioshack.comwrote:
**
The mouse does not work on the new Flex-form selection fields from within
the User Tool. This is known but
Hi,
There must be ways to speed things up.
If you are doing 4 slow WS-calls, maybe you should write your own plugin
that performs the call in parallel. There are endless possibilities.
Maybe you can cache some external data within the AR System to speed
things up?
Maybe you can cache the
Hi,
One other thing.
If the time spent in your calls are mostly waiting for external
web-services to complete, you should be able to add threads without adding
more CPU-power. Each thread take some memory though, and requires a
database connection.
Best Regards - Misi, RRR AB,
I like the thought of caching informationI could see building a caching
table for at least one of the external callsonly one of them is taking a
majority of the time...and regarding the external users...they aren't users
of course...just a 'system' that's doing parallel callsand I'm
Ø UT will not be used in version 8.
Just wanted to correct this (common) misperception of the Statement of
Direction. The Remedy User client will still be present in the next major
release of AR System. While it is true that it is not being enhanced further,
it is incorrect to say that it
So does that mean that the mouse/ flex form issues will be addressed for the UT?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, January 18, 2010 10:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium Core Console
I can't comment on that - I just want to correct the perception that the Remedy
User client is not shipping with the next major release as many seem to be
interpreting.
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or
David,
Yeah, I was already aware that it would still be shipped, but just not
supported. It would be interesting to see if they do fix the Flex issue.
Thanks
On Mon, Jan 18, 2010 at 10:25 AM, Easter, David david_eas...@bmc.comwrote:
**
I can’t comment on that – I just want to correct the
Ø Yeah, I was already aware that it would still be shipped, but just not
supported.
It will be supported.
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not
yes, but post 8.0 it will not
On Mon, Jan 18, 2010 at 10:58 AM, Easter, David david_eas...@bmc.comwrote:
**
Ø Yeah, I was already aware that it would still be shipped, but just not
supported.
It will be supported.
-David J. Easter
Sr. Product Manager, Solution Strategy and
Check in the filter logs. Usually there will be some email engine
related filters get fired when a notification is created.
And it may also tell you if there is any code skipping notification
filter.
On Jan 18, 3:29 am, Miguel Suarez Gomez msuarezgo...@gmail.com
wrote:
Yes, I'm using a custom
Folks,
Just to be definitive and clear:
The Windows client is a component of the 7.5 release of the AR System and is a
fully supported component
of that release. As are documented, there are some of the more advanced
features of the client that will
work better or more completely in the Web
Folks,
This thread has actually turned into several different conversations -- all
related to threads and queues and how the AR System server functions; but
several different topics. To help share a bit of information about how the
system works and clarify what the purpose/intention around
Hi,
Thank you for clearing up the Queue vs Thread terminology.
I definitely see the use of the private queue you suggest here. It will
make sure that the normal use of the system is minimally affected.
Can you direct a specific WebService to use a private queue, or do you
need to have a special
Doug, David,
We will eventually be going to 64 bit Windows operating system. Will the
windows user tool be enhanced for that with the next release?
Mac Rhoades
Mueller, Doug doug_muel...@bmc.com
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
01/18/2010 01:31
I knew if we poked the bear long enough, he'd respond and remind us all
that it's still his forest.
Much of what I thought I knew came from a session I was in with a BMC
Consultant some years ago. Thanks for updating and clarifying so much, Doug
- you are appreciated!
On Mon, Jan 18, 2010 at
Anybody out there still running ARS 5.12 with Oracle 9i from a windows 2003
server, remote database?
We are having a problem saving attachments larger than 5 megs. We have set the
ar.cfg parameters of Db-Max-Attach-Size: 1000 and Db-Max-Text-Size:
1000 but this does not seem to allow us
Customers using a 64-bit Windows desktop operating system (e.g. XP, Windows 7,
Vista) should expect to use the web client. There are currently no plans that
I am aware of to port the Remedy User client to run natively on a 64-bit based
windows desktop operating system.
-David J. Easter
Sr.
Hi David
More interestingly, does this mean that Dev Studio, Mid-Tier and email will
use a 64-bit JVM? The memory limitations on the current Developer Studio
are very frustrating when trying to handle large def files.
TIA
David Sanders
Remedy Solution Architect
Enterprise Service
Hi David,
This conversation is straying into too many questions about future products.
Thus, I'm going to end it here and the community will need to wait until closer
to release time for more information in compliance with BMC policy on future
product discussions on public forums without an
Hello ARS Listers
Our company Digital Foundation Corporation is a (SDVOSB) Service-Disabled
Veteran Owned Small Business that specializes in providing Information
Technology services to the Federal Government.
We are looking a Sr. Remedy Developer Administrator with a secret clearance
or the
Lyle,
I am still waiting for your response regarding the following issue.
I am providing you full detail of my issue. I have one Group, that group name
is GRP1. There are seven members in this group GPR1. My requirement is
whenever any Access request or Change request is assigned to GPR1, Email
I thought the ITSM suite did this automatically out of the box.
The only changes I have been making is adding config records to stop
notification to certain groups.
On Tue, Jan 19, 2010 at 7:04 AM, ITN (Amanullah Bashir Ahmed)
ahmed...@emiratesnbd.com wrote:
**
Lyle,
I am still waiting
How do you add config records to stop notifications for certain groups -
is this supplied in ITSM 7.03?
Stuart Schon
Team Leader
Fujitsu Australia Limited
2 Julius Avenue, North Ryde NSW 2113, Australia
T +61 2 9113 9435 M +61 439 475 240
stuart.sc...@au.fujitsu.com
Add System Default records to the NTE:CFG-Notification Events form. You
need to know the Support Group ID for the group you wish to stop
notifications.
We've been adding records to this form to stop Email notification to the
many help desks and support groups who do not rely on email for group
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