Two life-long friends were enjoying a few pints down at the local bar, when one
said to the other: If I ask you a question, will you promise to answer me
honestly?
Yeah, sure thing, replied his friend, fire away.
Well, said the first guy, why do you think all the guys around here find my
wife
One more.. thought of sharing
Lorraine is out for the evening, and on entering a bar says to the barman, A
glass of your finest Less, please.
Less? Never heard of it.
C'mon, sure you have.
No, really, we don't stock it. What is it? Some kind of foreign beer?
I'm not sure. It was my doctor who
List
Just a conversation to understand Segregation of duties
Can a Change Manager be a Change Implementor without breaking the rules?
I guess the Manager could approve the request and implement that change.
Is it morally right?
The Change assignee is someone different so there is an other
As I understand it:
SEGREGATION OF DUTIES DEFINED
A fundamental element of internal control is the segregation of certain key
duties. The basic idea underlying SOD is that no employee or group of
employees should be in a position both to perpetrate and to conceal errors or
fraud in the
Of course there is always a loophole in SOD when an emergency change is
required. Then the approver could be the implementer as long as another series
of higher approval was obtained. The premise for that is fixed it because its
broken then explain the issue and document a root cause so it
Good morning list!
I have a manager who is requesting the ability to be able to run a
report on (for example) a particular Customer, whose data is in both the
Trouble Ticket form (call it Form A) and in the Trouble Ticket Archive
form (Form B).
Both forms are identical as far as the fields,
All 3 roles can be the same person. The problem is who is responsible for the
Change who is responsible for the work and who does the work.
-Original Message-
From: John Kelley john.kel...@dunkinbrands.com
To: arslist@ARSLIST.ORG
Sent: Fri, Mar 26, 2010 10:01 am
Subject: Change
I implemented the new system and was testing it, when I discovered a serious
design flaw.
Let's say a user opens a query of Open Parent entries. Then the user opens
a Child subfile entry, and makes a change that changes data in the Parent
entry, and the Parent is no longer Open, it is
This week we started seeing a brand new gremlin on our two ARS 7.5.00.004 -
ITSM 7.6.00.001 servers. The Demo account gets flagged as having an INVALID
password overnight. If you reset its password, it's good for the day, but the
next morning it is not valid again. When you look at the
I would ask if anything on the LDAP side changed. Would a new group policy on
that side override your password?
Rick
-Original Message-
From: strauss stra...@unt.edu
Date: Fri, 26 Mar 2010 10:41:05
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 User Cache Gremlin
This week
In an attempt to improve the quality of our Friday humor . . .
I asked my wife, 'Where do you want to go for our anniversary?'
It warmed my heart to see her face melt in sweet appreciation.
'Somewhere I haven't been in a long time!' she said.
So I suggested, 'How about the
Dear All,
I just have a small question, Is it mandatory for a person to belong to a
support group when he/she is trying to create ticket through
HPD:IncidentInterface_Create.
If i dont assign the person any support group it gives an error..Will be
very good if someone can confirm this
--
Just to balance things out
Why are married women heavier than single women?
Single women come home , see what's in the fridge and go to bed. Married women
come home , see what's in bed and go to the fridge.
Lisa
From: Action Request System discussion
Wouldn't matter - there is no Demo account in LDAP, and LDAP is only
consulted when the password is blank. There are no groups defined in LDAP,
either, nor is AREA mapped to look at groups.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT
Yesterday I was at my local COSTCO buying a large bag of Purina dog chow for my
loyal pet, Biscuit, the Wonder Dog and was in the checkout line when woman
behind me asked if I had a dog.
What did she think I had, an elephant? So since I'm retired and have little to
do, on impulse I told her
You win! I have been one-upped . . .
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, March 26, 2010 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humour
Yesterday I was at my local
**
just a thought.. Does the Demo user record have the change password on next login flag set? Is it maybe getting set by a gone crazy password management rule of 1 day. Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Since HPD:incidentInterface_Create is also creating a new HPD:Helpdesk entry is
the error associated to no assignment mapping?
-Original Message-
From: Renjini Johney renjini...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Fri, Mar 26, 2010 12:05 pm
Subject: creating tickets from HPD
**
No , the error is not related to assignment mapping(i am providing the
support compnay, organization and group)
The error says first name, last name etc etc cannot be blank ( even when i
provide all the mandatory fields on HPD)
This goes away if i assign a support group to the person
Regards
Sounds like the requester information. OOTB it's lame, it does a lookup
by first name/last name (you're out of luck if you have two john smiths
at your company). We did a mod so you could provide the corporate id
which is unique.
What do the logs tell you? What's the exact error?
Jack Covert
Hi All,
I need help in resolving this issue.
One of my team member left the company, so i made his status as
OFFLINE in PEOPLE form and in USER form DISABLE.When i tried
to login he is ble to login and still able to create and modify the
incident. Please help me in this, how to
Delet the User Record. If you are doing AD authenication by deleting the AD
record will also work.
-Original Message-
From: Ravi Chandra . RAmagiri ravi.ramag...@gssamerica.com
To: arslist@ARSLIST.ORG
Sent: Fri, Mar 26, 2010 2:25 pm
Subject: User is able to login after making status
Hi Roger,
Thanks alot for the immediate response.
It's not the AD account. We have not intergrated remedy with AD.
If we delete the user account in Remedy, will the incidents related to
user will delete? Please guide me with the right steps, how to take
the user to offline or
ARsystem 7.1
ITSM7
SLM 7
I have service targets defined with a Measurement that excludes specific
states and Pending state reasons.
fine for it to work out when it has really exceeded the available business
time.
However, I need to find out how much time it excluded for use elsewhere.
I forwarded the email below to my wife.
She replied you'd be lucky if you were able to limp.
So I replied Why, will my legs be so tired from doing all your work for you?
And that's when the fight started . . .
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Hi all,
Need to now how the BMC Remedy User Client works with C API(existing
communication) to access the AR Server(No custom API).Is there any documents
that clearly describes this communication?
Please someone provide information on this, it will be of great help.
--
View this message in
Hi Jason/Brain Bishop,
I am facing the same issue in ITSM 7.5 pathc001 installation(User
client).When we analysed, found why it was happening but workaround not able
to figure it out.
Reason for non-response of Application entry poit for Incident/Problem :
Below analysis is done using the Server
SLM:RuleEventTime may have what you are looking for,
but you could also a take a look at SLM:EventSchedule (that's the guy that
kicks it all off),
or possibly SLM:MilestoneLogging or
SLM:MeasurementCriteria
SLM:SystemMetrics may have what you want too but I doubt it.
Not sure exactly what you
I believe that the answer is that Verizon has LOTS of teams throughout
lots of different places within the vast network of companies. So there
are internal teams handling Remedy implementations, some of which are
very old and some of which are bleeding edge and there are a LOT of
external
On Friday 26 March 2010 19:59:57 Matthew Perrault wrote:
I forwarded the email below to my wife.
She replied you'd be lucky if you were able to limp.
So I replied Why, will my legs be so tired from doing all your work for
you? And that's when the fight started . . .
From: Action Request
What version ? What are all the values that you are passing to
HPD:IncidentInterface_Create.
Thanks
Mahesh
On Fri, Mar 26, 2010 at 11:05 AM, Renjini Johney renjini...@gmail.comwrote:
**
Dear All,
I just have a small question, Is it mandatory for a person to belong to a
support group when
No, we looked at that. The User record “looks” fine, and was not updated
(since the manual pwd change the previous day). It is the user_cache record
that is being invalidated.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
Hi Matt,
I will take a look at those.
I'm trying to find where it saves/stores/keeps track of the actual time
excluded for a particular Task.
Unless of course SLM saves the total non-excluded time to complete a
milestone somewhere,
not just uses it for a calculation and throws it away.
HI All
I have a situation where I need to grab the third word from a description. I
was able to do SUBSTRC($Description$, 12, 16) when the first three words were
always the same length. However now that third word might be 6 characters
long instead of 5.
Have a great weekend
Mark
With the first five letters of a six letter word you should be able to
figure out what the word is. Just think of it as simple mind-bender to
ease the monotony of reporting. J
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent:
Actually if you're sure that 6 characters will be the max length of the
word(s) you are looking for just substring for all 6 characters and due
an rpad to trim the space if the word returned is 5 characters.
Rpad(SUBSTRC($Description$, 12, 16))
Of course the command may not be rpad but there
There are 2 recommendations I have
1. Change env temp settings to d:\temp you make yourself
2. Install as local admin only
This is what has worked so far
Thanks
Sent from my iPhone
On Mar 26, 2010, at 3:32 PM, Gopal srgr...@gmail.com wrote:
Hi Patrick,
In our workarea(Office) PC we faced
**
Mark,
Assuming words are defined by separating
spaces, the third word will be the text that is between the 2nd space and
the 3rd space. If there could be leading spaces, LTRIM them off.
If there's a chance there won't be at least three spaces, tack one
on the end for good measure ($D$ = $D$ +
The Incident records are tied to the CTM:People not the User. The User is how a
login is validated not the CTM:People. If you delete the People record it will
still not affect any Incidents.
-Original Message-
From: Ravi Chandra . RAmagiri ravi.ramag...@gssamerica.com
To:
If you are really so worried about deleting the User record how about starting
with just changing the password. If no one knows the password then no one can
login with that account.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
I will be out of the office starting 27/03/2010 and will not return until
30/03/2010.
I will respond to your message when I return, alternatively please contact
the IT servicedesk. Regards
This email and any files transmitted with it are confidential and intended
solely for the use of the
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