Hi John,
No, I have not tried doing that using in built Remedy workflow.
How many values do you need to parse? The below approach might work if your
data-set that needs to be parsed is less.
There are JSON parsers available outside of Remedy(like
http://code.google.com/p/google-gson/).
1.
I have thought about doing this for our Service Desk as well once we go all
web based. The two things I have considered are 1) create an active link
that will refresh a table fields or set fields from the db every so often
if your are a member of the Service Desk group or 2) have a Mid-Tier that
Hi,
Upon further investigation turned out that described situations occurs only
when
CAI plugin is registerd to the private queue which has more then 1 thread.
Having it configured like this:
Type RPCmin max
*Private 390694 1
I think this would be a good use of a Perl or Java plugin…the values needed
could be passed as input…the libraries can do their needed work and provide the
output back to remedy.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah
Completely agree, Remedy would need enhancements to handle the complex
nature of Web Service calls internally.but I agree with Richard that we
don't want to be making WS calls internally..the overhead of that would be
huge to have apps on the same server communicating with each other through
Hi,
Has anyone been able to use Shibboleth for authentication?
Thanks,
Brad
Brad O'Hara
Manager: Network Support Services
Computing and Networking Services
University of Florida
net-services.ufl.edu : Voice (352) 273-1347 : Fax
You can change the web timeout on the AR System User Preference form. You will
need to change the Session Timeout in Minutes setting on the Web tab for each
user you want to change the timeout setting for. We set ours to 600 for our
Service Center staff. If a user does not have a record In
Does anyone have any step by step instructions for removing an overlay?
I have looked through the manuals. Tried help, tried the BMC KB and the
communities... but there are no clear instructions.
I need to remove an overlay on a form and can't seem to find out how to do it.
I have asked
This works on ARS 7.1 / ITSM 7.0.3 / MidTier 7.5!
Thank you Todd
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Thursday, November 03, 2011 8:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Setting different timeout for
In theory it is possible for the mid-tier authentication. I have read up
on it and looked into what it would take. I will say that it will require
some programming on your part to make it happen.
- In Shibboleth, you will need an IdP and a realm for your mid-tier
application
- On the web server
Chintan and LJ,
I’m going to have to get more info from the service provider.
Their website for the “API” states “You can access the service with any
platform or programming language capable of making a web request, and the
service can be tested by simply entering the URL into any web
I believe you just delete the object. For example, if you have an overlay
active link in dev studio and you delete it, the original reappears. This
should work the same on all objects as long as you're in Best Practices
view.
-Original Message-
From: Action Request System discussion
I can't believe you are still waiting for BMC support ;-)
I have 2 open tickets with then; I think the dropped off the edge of the
world! Tickets opened for 3+ weeks no contact other than 1 guy was on
PTO; but that was a week ago!
1st ticket opened Oct 13; looks like responses where 5-7 days
No way. This is great! I can't believe I overlooked that feature. Thanks!
Jason
On Thu, Nov 3, 2011 at 8:18 AM, Arner, Todd tar...@glhec.org wrote:
**
You can change the web timeout on the AR System User Preference form. You
will need to change the Session Timeout in Minutes setting on
Hi,
We just did a new install with BMC ADDM 8.3. Previously the company used
Service Now and would like to replace it with BMC products. However using
Service-Now for reporting, the company is able to generate a report
displaying the following Server specs:
- Server Name
- OS Domain
-
Page 129 of the Form and Application Objects Guide:
[cid:image001.png@01CC9A07.865333B0]
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those
So I have an oracle 11r2 db, and I had imported an ARS 7.5 db into it.
Go and run the SP2 ARS and as it goes along it asks all the right
questions:: but Fails to understand what to do when it detects the arsystem
is already there.. and tells me that it is already there, and I need to
upgrade but
I had that same sort of issue with 7.6.03 and found I had to re-type all
passwords into the installer before it would recognize that I was trying to do
an upgrade.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Thank you. I will try it and let the group know.
Bola Oyefeso
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Thursday, November 03, 2011 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Setting
We had similar issues upgrading ARS 7.5 to 7.6.04 SP1 on Win 2008/MS SQL
2008. What did it for us was setting the ARAdmin db password back to the
documented default.
Jason
On Thu, Nov 3, 2011 at 10:35 AM, patrick zandi remedy...@gmail.com wrote:
** So I have an oracle 11r2 db, and I had
I did that.. I put in all the fields:: but when it does it's did'di it is
not recognizing it is already there, and prompts for the where you want to
create the database.. you tell it and it says it is already there... so
here is the deal.. if you installed as NOT arsystem and used ARSYS or
I tried that... but not this time..
On Thu, Nov 3, 2011 at 1:40 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
I had that same sort of issue with 7.6.03 and found I had to re-type all
passwords into the installer before it would recognize that I was trying to
do an upgrade.
Fred
Claire,
To remove an overlay select once in the form in Dev Studio select the Form tab
and the select Delete Overley View. At this point you can create a new overlay
if needed.
Please note that in your forms list will still have it labeled as an overlay. I
am sure BMC will correct the
What patch level is the 7.5 installation? I seem to remember during my upgrade
to 7.6.03 and/or 04.01 that they wanted me on 7.5.00.007 as an intermediate
level (and 7.6.00.002/1 apps). Of course, your problem may have nothing to do
with that, since the 7.6.x installers have their own
Hm... I was told by support that if the install asks you for the
DBA/system user and password then it received some sort of error while trying
to login to the database using the ARS one.
One item mentioned before for Oracle is that it was recommended you create a
TNSNAMES entry using the
During my attempts to upgrade from 7.5.00 patch 7 to 7.6.04 it gave me
an error, during the input phase, saying my installed version was less
than the required 7.5.0.0 patch 7. I modified the license in the
Share:Application Properties form to 7.5.0.0 and the install completed
successfully.
Does this solve it?
(USER$ = 'ChangeOwnerLoginName' AND 'Completed?' != 'DB.Completed?') OR
($GROUPS$ LIKE %Configuration Management%) OR ($GROUPS$ LIKE
%Admin%)
If action = Nothing
Else action = Error message
Ken.
On 11/2/2011 1:48 PM, Drew Shuller wrote:
Hello listers, can I get a sanity
Hello All,
We have a very strange issue on our custom 7.1 patch 22 server and I wanted
to reach out to see if anyone else is encountering this or if they have any
insight.
The issue is that a random sample of Windows 7 users is seeing timestamps
as 1 hour less than their configured timezone.
Correction, we have a 7.1 patch 7 server.
Clarification: The 1 hour discrepancy appears when displaying date/time
fields and $TIMESTAMP$ variables on forms in the user client. Sorry that
it wasn't clear in the original wording. I've corrected it in red below:
On Thu, Nov 3, 2011 at 11:44 AM,
Timezone information is extrapolated from the client machine using
javascript. There is no other way to get this information. Check the
settings on the client machine; make sure both the date/time and timezone
information is accurate. Also check the version of java in use with your
midtier.
ENV: previous::
ARS 7.5 P3 -- ITSM 7.6.00 SRM 7.6.01
On Thu, Nov 3, 2011 at 1:59 PM, strauss stra...@unt.edu wrote:
**
What patch level is the 7.5 installation? I seem to remember during my
upgrade to 7.6.03 and/or 04.01 that they wanted me on 7.5.00.007 as an
intermediate level (and
Do you have ALL the Windows 7 DST patches on Laptop 2?
When does each laptop think that the DST change is set to take effect?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Paul Blasquez
Sent: Thursday, November
Hello All,
I need to add a unique index to the COM:Company form to ensure that a
custom field maintains a distinct value on submit. But there is already
a unique index on the Request ID field on COM:Company, and dev studio won't
give me the option to add another unique index on the field I
Hi Jase,
I am 99.% sure you cannot create a unique index on an overlaid form, that
is a known limitation... You can only create unique indexes on custom forms.
So the only thing you can do is create two filters that fire on submit and
modify:
1st one checks whether the value is already
TOO FUNNY::: 7.6.04 SP1 Upgrade option works.. SP2 does not even show
up.. I am upgrading now..
We gotta get this stuff working correctly
I think at least a round or two of TESTERS might help a little...
the midtier needs to be down when you do it.. It was up in my case had to
use a
I misspoke: they have a clear path.. but for me it is not working..
And I am sure it is working for all the other people in the Grit eating
World !
On Thu, Nov 3, 2011 at 4:30 PM, patrick zandi remedy...@gmail.com wrote:
TOO FUNNY::: 7.6.04 SP1 Upgrade option works.. SP2 does not even show
Thanks for you replies, Axton and Fred.
BMC got back to me and we were able to demonstrate the issue to them over a
webex. BMC was able to replicate the issue in one of their test
environments and the tech is going to request a defect be issued but he
emphasized that he has no idea whether it
Thanks for the update. Do you know if it was reproducible on XP using the
7.6.04 SP2 User Tool (or was it a Windows 7 only issue)?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Paul Blasquez
Sent: Thursday, November
Yeah, I'm stuck again on the ARS install from SP1 to SP2 on a clone of
production - applying SP2 kills the FTS plugin deader than a doorknob. An
hour+ webex spent changing all sorts of bizarre config settings and restarting
ARS resolved nothing. On the previous server I took up to SP2 it was
Just to confirm I checked and creating more than one unique index on
COM:Company in 7.5.x was no problem. So yeah, must be an overlay
limitation as Guillaume reported.
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
OK::: I know this for sure you MUST use ARSYSTEM int he oracle
database.. they HARD CODED calls to it, Rather than asking for what it is,
and returning and using what was returned::: here is #1 Error on my failed
upgrade.
OURS was installed as ARSYS not ARSYSTEM...
It might still work:: not
So far the issue has only been seen on Windows 7 boxes.
On Thu, Nov 3, 2011 at 1:46 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
Thanks for the update. Do you know if it was reproducible on XP using
the 7.6.04 SP2 User Tool (or was it a Windows 7 only issue)?
-Original
You can create the unique index on the base form, when you take it out of
best practice mode.
From: Cecil, Ken kce...@hubbell.com
To: arslist@ARSLIST.ORG
Date: 11/03/2011 03:55 PM
Subject:Re: Adding a Unique Index to COM:Company
Sent by:Action Request System discussion
Hi,
Is anyone running ARS 6.3 on a DB2 9.x database. We are currently on ARS 6.3
with DB2 8.2 but would like to upgrade our database to DB2 9.1 or 9.7 - Want
to know what issues could we expect if we upgrade?
The plan is to run ARS on upgraded DB2 for a few months and then upgrade the
ARS.
I don't see in your log where the SQL is referencing ARSYSTEM (almost like it
is trying to use the default for that Oracle user).
Can you double check to make sure that the aradmin user's default tablespace is
not ARSYSTEM (assuming that your db user is aradmin)
Select * from SYS.USER_USERS
now I am getting the following on startup::
*Thu Nov 03 16:12:29 2011 390600 : The database is not the expected
version (may need to run upgrade program) (ARERR 36)
Thu Nov 03 16:12:29 2011: AR System server terminated — fatal error
occurred in ARSERVER (ARNOTE 21)*
On Thu, Nov 3, 2011 at 4:56
Great Question: db was confused:: default was arsystem, but the tablespace
was arsys,
I renamed the tablespace to arsystem and ensured the user account is
correct for default..
One more time..
On Thu, Nov 3, 2011 at 5:16 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
I don’t
Jase,
You might also want to check if after you created the field, if you have input
values into that field that are not unique.. In that case you will not be able
to create a unique index as the DB will throw a unique index violation error.
I cannot confirm as of now if you cannot create a
That does work. You just select the overlaid object, delete it and you will
see the status of that object return to unmodified with a new timestamp..
Joe
-Original Message-
From: Jones, Jared K DLA CIV TRANSACTION SERVICES
Sent: Thursday, November 03, 2011 11:36 AM Newsgroups:
Is it going to be based on a quarterly subscription? How can we get the
first release as well as subsequent ones, which I expect BMC to keep adding
more products to the list as time progresses.
Moe.
From: Mertner, Allan [mailto:allan_mert...@bmc.com]
Sent: Thursday, November 03, 2011
The Product Catalog Data Pack releases are indeed intended to be improved
continuously and be release quarterly. They will be posted on EPD for download.
Allan
From: Gmail [mailto:moe.abdela...@gmail.com]
Sent: 04 November 2011 03:09
To: Mertner, Allan
Cc: arsl...@listserv.rbugs.com
Subject:
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