Thanks.
The OS for both oracle databases is unix. but one server is installed on unix
and the other on windows.
De : Roger Justice rjust2...@aol.com
À : arslist@ARSLIST.ORG
Envoyé le : Mardi 21 février 2012 19h44
Objet : Re: database restore
** The
Thanks Fred. Both databases are on solaris.
De : Grooms, Frederick W frederick.w.gro...@xo.com
À : arslist@ARSLIST.ORG
Envoyé le : Mardi 21 février 2012 19h48
Objet : Re: database restore
Depends on what Unix?
A database running on Solaris
Hi,
I recommend using ARAdmin/DevStudio to import definitions, except the
system forms.
You have to find out what kind of modification you have done to these.
Typical changes might be permission changes on the User form etc. Apply
these changes manually to the new server.
I have a tool that can
Jose...
Come to Canada buddy.
Lots of work in Vancouver, Toronto, and Montreal.
Canada is always looking for technical professionals.
On Feb 23, 1:31 am, Jose Huerta jose.hue...@sm2baleares.es wrote:
Hi all,
Thank you for your answers (including the ones from people that reply me
I concur!
Ibrar Bajwa
Remedy Analyst
Brookfield Corporate Operations
Technology Services
1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9
T 416.649.8249, F 416.649.8245
ibrar.ba...@brookfield.com
View important disclosures and information about our e-mail policies
Mark and Fred,
Back from vacation and back into the remote issue.
I created a simple test view in the MS SQL database ARSystem using the
following syntax
SELECT CAST(CONTROL_UNIQUE_ID AS int) AS UNIQUE_ID, CAST(CONTROL_NUM AS
varchar) AS Control_Num, CAST(PLANT_CODE AS varchar)
Hi David,
Remedy OnDemand has an option where you can set up an additional reporting
server to run reports from, for example, BMC Analytics (as a service). Best to
contact your BMC sales representative for information on the best configuration
option for your business needs.
-David J.
Symptoms: tomcat crashes,
*CATALINA.OUT:::*
- Connects to HOSTNAME: through *Java Rpc failed *with: ERROR (90):
Cannot establish a network connection to the AR System server; Connection
HOSTNAME:
ERROR (90): Cannot establish a network connection to the AR System server;
Connection
I have heard rumblings of a PAAS -- Platform As A Service.
Where -- you can get raw Remedy and skip the ITSM --- is this true?
From my experience -- this could be quite nice...
As -- you REALLY REALLY REALLY REALLY REALLY (^ 1000) don't want to touch a
machine if ITSM is on it.
Yet - business
Thanks David, how would I access that reporting server from my network?
VPN access and then ODBC, secure ODBC, etc? What is the method of
connectivity I would have to access the data for querying at the reporting
server database level?
thanks,
David
On Thu, Feb 23, 2012 at 10:38 AM, Easter,
If you get them to go to the Mid-Tier and use Firefox for their browser
(Firefox is supported by BMC) then they have instant spell check technology
available, and when they are forced to upgrade they won't have to deal with
different User Tool versions or support issues.
Thanks,
Shawn Pierson
List,
Our Dev server started crashing a few days ago and we had a VERY hard time
trying to identify the cause. After several days of trial and error, one of
the developers on the team noticed that a field length in the DB was not the
same as a field length in Remedy. After further
Seeing the same issue on all 9 servers.
This is from one of them
AR System Email User Instruction Templates Short Description 60
254
AR System Email Templates Short Description 60 254
AR System Email MessagesShort Description 60 254
AR System Email
There are multiple ways that customers gain access to the resources within
Remedy OnDemand and your BMC representative can work with you to tailor the
offering to your needs. VPN is a common way to create a secure link between a
customer datacenter and resources within the Remedy OnDemand
I ran the query and returned 878 rows.
I'm not too concerned with the ones where the RemedyMaxLength is smaller
than the DBMaxlength, but I am concerned about the ones where the
DBMaxlength is less than the RemedyMaxLength - it's those that could
cause fatal errors / crashes.
I modified your
Patrick
I think you are into something here. We got a few unexplainable crashes. We
have not had time to look into them in more details. Your findings sounds
identical to what I have seen.
I do think we at sporadic random got DNS issues for some of our remote users.
If your findings are
At this time, a way to accomplish having just AR System loaded into a
cloud-based environment would be to form a relationship with a cloud-services
vendor like Amazon. They can provide the OS and DB environment where you can
then load whatever software that you are currently entitled to -
I did not post the customized ones. But I do see the majorities of those
are also from Join forms. But on a particular prod server I end up with
over 600 mismatch. And almost half have the DB size smaller then Remedy.
I will have to keep an eye on those... As if we didn't have enough on
The current vision within BMC is to utilize the EPD for any new patches moving
forward. It is still being decided whether to retain the Heritage site for
legacy purposes. So yes, to be assured of finding the latest patches, one
should go to the EPD at this time.
-David J. Easter
Manager of
I don’t want to be an alarmist…in fact, I try hard not to be….but wouldn’t we
all expect that Remedy is properly keeping the DB length ‘the same’ as what
Remedy expects it to be?I certainly would at least. Would anyone else
consider this a bug?
From: Action Request System discussion
Those would be of upmost concern to me.because if Remedy thinks it can
insert 200 chars, but the DB can only handle 150.that'll cause issues.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Thursday, February 23, 2012 10:40
Hi John,
If I get a 1:1 ratio between ACTLs and FLTRs after an implementation, I am
satisfied. If I get more ACTLs than FLTRs, I have succumbed too much to
the detailed demands of the end users ;-)
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR
It's not succumbing, it's satisfaying! :)
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
LJ from your results below it looks like for the fields in question the
database is allocating the max length for the data type it associates with the
field. The question is either 1) Why is that done for these particular fields
or 2) Why is it not done for ALL fields?
--
Chris Danaceau
On a 7.6.04p2 ITSM Pre-Config Stack Installer environment (MS SQLServer)
There's 931 fields with different lengths.
Exactly 100 of those fields have a DB length less than ARS length and a
quick scan through that list looks like all of those are joins.
But, no DB weirdness has manifested, so
What I have noticed is that if you decrease the database length from
Remedy, it does not decrease from the database. It keeps the prior length
on the database. However, if you increase the size, it increases in the
database.
Thanks,
Wirasat
From: JD Hood hood...@gmail.com
To:
Everyone,
Just a couple of comments on this thread (including lots of comments that have
come in over the past few hours).
First, it is not a surprise to us that there are differences in lengths in the
DB and in the Remedy length under some conditions. This is actually a designed
behavior of
Yep, satisfying just like that last cigarette I had.
No succumbing involved.
On Thu, Feb 23, 2012 at 12:33 PM, Jose Huerta jose.hue...@sm2baleares.eswrote:
** It's not succumbing, it's satisfaying! :)
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971
That's a good answer!
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
One customer demands us to geo-localize the CI. The idea is to upload the
maps of their offices and show the CI's on the map. He has a WiFi network
capable of localizing the wireless assets. We also now, from the switches
where each device is connected. So all this information could be in the
CMDB
So are most of you seeing this on join forms? Just curious, we ran into a
problem with form corruption a while back when we imported a join form from one
environment to another. It was enough corruption that it required a complete DB
restore to correct the issue. We have since just adopted a
Good answer…
A takeaway from this is - database restructuring is to be avoided, unless
necessary.
(Which I 100% agree - especially for a production system)
-John
On Thu, Feb 23, 2012 at 1:46 PM, Mueller, Doug doug_muel...@bmc.com wrote:
Everyone,
Just a couple of comments on this thread
In our case, yes, the majority are from Join forms. But we still have a
lot of those fields that are on regular forms with the DB length being
smaller then the Remedy length.
I do not recall any issues (yet), but as someone else said, it is
something to keep in mind in case we do encounter an
Great minds think alike… :)
I was poking around with this concept this morning.
This was helpful to me…
http://radar.oreilly.com/2012/02/how-to-create-visualization-facebook-vacation.html?google_editors_picks=true
-John
On Thu, Feb 23, 2012 at 2:16 PM, Jose Huerta
Dougthat does make sense...thank you for the in depth analysislet me
ask you this question.
I was going through my system doing performance tuning. I found a situation
where a Web Service was creating records on output of the call...
I make a call to WS and it returns a result to form
John did say that much of the Kinetic products are written in Java so I am
figuring many of the ACTLs are for UI and much of the processing that
filters would do in a pure Remedy app are done by the Java instead.
Jason
On Thu, Feb 23, 2012 at 10:16 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi
My idea is to load a custom image like in the next example:
http://econym.org.uk/gmap/example_custommap1.htm
Then create custom markers for any type of CI and load the map.
The balloon of the mark can show the name of the CI and an hyperlink to the
Asset form.
Jose M. Huerta
Project Manager**
I'm trying to use the copy button in the SLM console and I keep on getting
the below error. I have tried to create one manualy but also get the
below error. I looked at the active link action 7 and it is doing a push
to the form SLM:Clonebase but no field is set to have an unique index.
It sounds cool, but I personally would tie the lat/long coordinates to the Site
record rather than each individual CI. If you were tracking things that were
truly mobile such as cell phones, then it might make sense to track it on the
CI level but it seems to me like it would make life easier
dcTracker by Raritan.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Thursday, February 23, 2012 2:17 PM
To: arslist@ARSLIST.ORG
Subject: GIS and Atrium CMDB
** One customer demands us to geo-localize the CI. The idea is to
Awesome Doug...thank you for that thorough explanationbased on that, I
have revised the query to be. Of which, I now 'don't see a problem' :)
select a.name, f.fieldName, fc.maxLength as 'RemedyMaxLength',
c.CHARACTER_MAXIMUM_LENGTH as 'DBMaxLength'
from arschema a
inner join field f
Hello,
David appears to have forgotten to mention SSO Plugin, the only SSO product for
BMC products that's been thoroughly tested with third party SAML providers. So
you can deploy SSO Plugin for RoD and integrate with your corporate
authentication infrastructure for true SSO over the
Hi Jose,
I am a programmer, I don't satisfy...
Remedy (BMC) wrote the GUI, why should I need to add stuff to the GUI via
ACTLs? The inner workings of your app is supposed to be controlled by
filters and escalations, that should be enough! :-)
Best Regards - Misi, RRR AB, http://rrr.se
The users could also connect to Remedy via web service... That should
be enough! I don't know why they need a GUI when all actions can
be performed via web service!. Wait, Why using web services, when they can
connect using the API! :)
Regards,
Jose M. Huerta
Project Manager**
Movil: 661 665
LJ,
Not sure what was causing the problem in your situation. Obviously the answer
is that it could have been any number of things I just don't know what. As
it was a crash, it is obviously something that the system didn't handle well.
Definitely submit a bug on the issue -- indicating
Just let them work at the DB level :)
On Thu, Feb 23, 2012 at 1:48 PM, Jose Huerta jose.hue...@sm2baleares.eswrote:
** The users could also connect to Remedy via web service... That should
be enough! I don't know why they need a GUI when all actions can
be performed via web service!. Wait,
At the end of the day, there are several topics here.
What is the best way to represent location in the CMDB
What is the best way to display the data, select a location to say display,
plot a map, something else that
is about CONSUMING the location data that is in the CMDB
As far as
So to restructure, I don't need to make my 'new' size larger than the
current DB size, just larger than the current ar size?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, February 23, 2012
LJ,
Correct.
We don't pay attention to the current DB size, just the current AR size.
So, if you make it longer than the current AR size, we will issue a restructure
command to the DB.
Doug
-Original Message-
From: Action Request System discussion list(ARSList)
I’m guessing Fiddler should be able to capture this? If not are there any tools
I could install on the AR Server to capture the contents (exact XML that’s sent
across to the provider).
I tried API/Filter logging and neither does this. And the Mid Tier Web Service
logging option is for web
Nike
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, February 23, 2012 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Not Matching Lengths (server hang)
LJ,
Correct.
We don't pay attention to
LOL...Nice
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, February 23, 2012 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Not Matching Lengths (server hang)
LJ,
Correct.
We don't pay
1.- The mobile CI's are semi-mobile I mean, they are mainly static, but
the user can move it sometimes.
2.- The organization is very large (6 square km area, more than 6.000 rooms
and 6.000 users). There are a lot of reason to display the CI's in a map.
And also is not only about which room, but
Go into the pluginsvr directory and update the log4j_pluginsvr.xml file
changing the logging level to INFO or DEBUG. You may also update the output
file location
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe
Thanks Kiran, Fred,
Will do that..
Joe
-Original Message-
From: Grooms, Frederick W
Sent: Thursday, February 23, 2012 7:02 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Logging the contents of the XML thats sent while consuming a
external web
I suggest Migrator. Migrator had the capability to migrate the definations as
well as data. config is nothing but data again.
Also in future if you need move the deltas we have Delta Data Migrator (DDM)
Amol Dixit
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