I installed it with ARS and the mid-tier working fine
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: Monday, April 23, 2012 5:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium Core 7.6.4 installation
Hi Brent,
In that case we still need to use the traditional user-log to get full
application license statistics on a user level.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough
David – is there any news on Analyser? Designer works great for those people
that use it in the right way, but Analyser has become almost indispensible.
There are things that Analyser does that Dev Studio does not do. Analyser is a
great tool – it would be a pity to see it disappear without a
Thanks! Solved.
Don't know why, but it worked a few days ago.
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
Hi listers,
It seems a bug to me, but I'm not sure.
I have a form with a table. Table A qualification depends on a field.
When submitting a request to this form, a filter guide (ExecuteActions) is
called for every request at table A. Some columns (Col2 and Col3) of Table
A are read to perform
Hi,
My Requirement is whenever a User logins to remedy User tool,i have to
validate their user id and password.
There is a java Program/Perl script which is used to validate this, i
have to pass the username and password in to this program.
My Question is how do i call this Java Program/Perl
Hi Sagar
Read up on AREA Plugins.
Ben Chernys
Senior Software Architect
Canada / Deutschland
Mobile: +49 171 380 2329 GMT + 1 + [ DST ]
Email: Ben.Chernys_AT_softwaretoolhouse.com
Web: www.softwaretoolhouse.com
Check out Software Tool House's free Diary Editor and out
This is my first time working with CI Outage service targets. I was
able to relate a CI and it's associated Time Entity. Outage
calculations seem to be working as expected. The problem is the
measurement cycle. According to the documentation (and BMC Support),
when you set the lifecycle
Hi All,
Currently when an incident is created I have a filter that sets the day of the
week, and hour of the day. Then there is a second set fields that 'Check Date'
= $DATE$ and then checks this against the Business Time Holiday. If it is a
holiday then sets the 'Holiday' field to Yes. Then
We just upgraded to 7.6.04 SP2 (ARS) and when I run a query in the WUT or
MidTier of: 'Start Date and Time' = 4/23/2012 03:30:00 PM AND 'Change
Status' = CANCELED I get records back just fine.
When I use SOAP to run this query in our Webservice, everything is fine.
But when I try 'Start
It is a known bug in the installer. The recommendation is for installing that
you have your TWO_TASK and your SID/Service Name the same while installing.
Once you have installed you can edit the ar.conf and eliminate the second
tnsnames.ora entry.
My guess is that somewhere in the installer
Tentative plans are to address any perceived gaps between Analyser and
Developer Studio by enhancing future versions of Developer Studio. Analyser as
a standalone offering is not currently expected to be carried forward.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC
That would be a shame. There is a huge gap in functionality, and speed between
Dev Studio relationship search and Abydos Analyser – BMC has a lot of work in
front of them if they desire to meet that need.
But luckily for us, that doesn’t mean our existing version of Analyser won’t
stop
If flushing the cache on midtier helps then I would do some research and se
if the form is using resultlist, id 1020. If so, be sure to have it in all
views of the form. No need to be visible just have to be in every view.
Hope it helps!
Regards
Daniel
2012/4/24 Ramagiri, Ravi Chandra
I agree – “Tentative plans” sounds to me like a politician speaking! Dev studio
has a long way to go before it’s as useable as Analyser.
Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0)
I thought the Next-ID-Commit setting only made the retrieving of the ID from
the arschema table an independent transaction so if there is an error it does
not try to roll back. It does not alter the fact that the Request ID is not
available in the set fields actions of Phase 1 filters. In
Hi Mark
Use the business time add functionality to add 0 seconds to your time. If
it is in business hours you will get back the same date/time. If it is
outside business hours you will get back the start of the next business
hours segment. So if the dates are different, you are outside
Hi all -
I'm having some trouble with a filter not running as expected.
I have an Escalation that runs every X nbr of minutes, and it sets a flag on
a form.
And I have a Filter that needs to pick up that the flag on that form is set
now - the value has changed.
I thought that the Filter would
If the field is a Date/Time field I would think that the web service would
expect it to be in a valid XML Date/Time format.
The XML Date/Time format is -MM-DDThh:mm:ss.-05:00
(http://www.w3schools.com/schema/schema_dtypes_date.asp)
With a web service try
'Start Date and
It should be as long as the field does not have the Disable Change Flag option
set to true.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of smiley
Sent: Tuesday, April 24, 2012 9:10 AM
To: arslist@ARSLIST.ORG
Hello All,
I have an immediate need for an ITSM Consultant to support a federal government
agency in Washington DC. Our customer is upgrading their ITSM system from
7.5.00 to 7.6.4.
As the ITSM Engineer you will provide support in the planning, analysis and
configuration of the ITSM upgrade.
Ni,
The Next-ID-Commit is not superseded, it still works.
If it is set to true (default in 7.6.04) it will update NextID and commit
it at the beginning of the API call, before the filters are run.
If Next-ID-Block-Size is set, Next-ID-Commit:T does not really matter,
does it, so in that sense
Thanks Fred,
I tried your suggestion and I'm still getting this error.
I even tried: urn:Qualification 'Change Status' = NOT COMPLETED
/urn:Qualification and I get the error. When I change the = to = it's fine.
I think it has something to do with the symbol. It's like it has to be
matched
As entertaining as this thread became, he is now removed.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: April 23, 2012 4:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe
**
Tks
Ty Smith M.Ed | Sr. Technical
Hi Joe,
I was able to reproduce the behavior that you describe below on my 7.6.03
Patch 002 201107191530 system. The only difference I see from what you
described is the invisible expand box that you described as being on the
left. Mine is on the right... just where the real expand box would be,
I get the following error when attempting to save overlay of
CHG:Infrastructure Change:
Field overlay and the associated view overlay must be in the same
overlay group. : 30386, 8868, CHG:Infrastructure Change
This is only happening when I try to save a custom Nav Item under
Larry,
Thank you for responding..
Mine is on the right of the field too in exactly the same spot that it is when
its visible.. What I meant was look at the left hand side of the screen shot
(left of the Properties pane).. On the screen shots that I tried to attach the
field was on the left
Hi Joe,
I have no immediate need for that functionality, but I'll be happy to file
the bug report anyway, just to help give it some traction.
Hope this is helpful.
Larry
On Tue, Apr 24, 2012 at 12:07 PM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
Larry,
Thank you for responding..
Hi Joe
In this moment we have approximately 200GB assigned for DB data files in
production environment, however we have 62% used of this disk space, so we need
delete old registries and backup them but we don't know all forms that we need
to do this, we want to backup data in ARX files
Only we
I am using a filter push-field to create an incident via the
HPD:IncidentInterface_Create form but need to retrieve the Incident ID that was
created. What is the most efficient method to do so?
___
UNSUBSCRIBE or access
What does it say in the Tomcat log?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Don't know what the root cause would be there, but could you swap the order?
4/23/2012 03:30:00 PM = 'Start Date and Time'
Sounds like is getting escaped to lt; at some point in the process.
___
UNSUBSCRIBE or access
Thanks.. I’ll appreciate that actually..
Joe
From: L G Robinson
Sent: Tuesday, April 24, 2012 12:20 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: I think I just found a sweet bug on character fields that are Edit
Masked...
**
Hi Joe,
I have no
That is OOTB behavior when called in web service.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of TP
Sent: Tuesday, April
Sorry not using Web Service and if I use nextid it relates to one of the temp
entries related to the incident creation but not from the incident itself.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
I found it! I looked for a filter on that form, that had Execute on Modify,
and had an error message.
--
View this message in context:
http://ars-action-request-system.1093659.n2.nabble.com/question-on-when-a-Filter-with-Modify-option-will-run-tp7496015p7496670.html
Sent from the ARS (Action
Todd:
Try something like:
Set Fields
Data Source: Server
Server Name: [your server name]
Form Name: HPD:IncidentInterface_Create
Qualification: '1' = $LASTID$
If No Requests Match: Set fields to $NULL$
If Multiple Requests Match: Use First Matching
Fields Map:
[my field] = $Incident Number$
Hi,
I am putting workflow objects into packing lists, so that I know what to
export/import to the production server at a later time.
A couple of times I have seen missing objects in the resulting def-file,
where the objects are in the packing-list included in the def, but a few
objects
Does anyone have an idea when/where we can get this?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Tuesday, April 24, 2012 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Abydos is now BMC
**
Tentative plans are to address any
Try encoding the
urn:Qualification 'Change Status' lt;= NOT COMPLETED
/urn:Qualification
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 24, 2012 9:56 AM
To: arslist@ARSLIST.ORG
This worked! Thanks!
NOW, back to the original problem I was trying to research. When I run this
query off of the webservices, I get 38 records back, but on WUT or Midtier, I
get 37 records back. (just like my customer said)
Is there any reason why the same query would bring back different
Are you using the same user account for both?
If not, users may have different permission levels to see other company data.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion
There shouldn't be ... Have you looked to see what that 1 record has different?
Could it be something to do with the login used?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 24,
Hi Misi,
Yes, I've seen this and had to open the packing list and export the objects in
each section (form, active links, etc) manually.
I've no fix for this, nor did I log it with BMC as I was too focussed on the
problems with importing software license contracts using the data management
I'm using the same login user and password for each test (in Web Services and
WUT).
It's a real puzzler. I'm looking into that 1 record. The record shouldn't
even be in the results. It doesn't fit into what the query is gathering.
When I find it, I'll let you know!
Thanks!
Lisa
hey Misi,
The way I export packing lists is to export them this way:
right click on the server, select Export - Object Definitions. Then on the
pop-up select the packing list and on selection Add Items with Related
Property, select Content.
This way works reliably.
Guillaume
Like Fred and Andrew suggested, check your permissions and / or the login
used..
I wont be surprised though if there is a difference in the way the WS
handles daylight saving time, thus one set of results is slightly different
from the other because of the slight difference in an internal
Hey Joe - Here is some code I ran in Netbeans without error in order to test
the DES encryption to find the length of the ciphered text. I added a few
lines of code to show you the encrypted value and it's length the rest I
can't/won't take credit for. You can build workflow to run the java
I have looked myself:
* http://www.imdb.com/name/nm0001770/*Ben Jabituya: I am standing here
beside myself.
On Tue, Apr 24, 2012 at 1:23 PM, Mark Lev mark@rightstar.com wrote:
**
Does anyone have an idea when/where we can get this?
** **
*From:* Action Request System discussion
I think the real draw to abydos was the designer product for BMC. It will
help increase the adoption of SRM into organizations.
Sent from my iPhone
On Apr 24, 2012, at 10:57 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
**
That is a real shame! People outside of the
Hi,
Thanks both for the feedback.
I will try this last one tomorrow and see if it works better.
I created a small tool that compares the content of the packing list
container to the objects in the def file. Maybe that could be a tool to
compile and share? Anyone interested?
Best
But wait - are you trying to get the length of the output from the encrypt
function that you run within Remedy. If that is the case you can just run the
LENGTH() function on the field once it is set. Writing outside code is not
necessary in that case. I am trying to cover all scenarios here
I think that's the problem. WUT and Midtier does the translation for DST while
the webservices do not. Ugh That's exactly what we are seeing and now
the results make more sense.
Thanks!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
What platform are you on (as WS does do the DST for me)?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 24, 2012 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries
Windows XP for the desktop, Windows server 2008 for the app server, Oracle 11g
for the backend.
Thanks!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, April 24, 2012 3:28 PM
Ah ... I'm on Linux for the App and Web.
In your SOAP AuthenticationInfo are you specifying a timeZone or locale?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 24, 2012 2:29 PM
To:
Dose the missing workflow show up in the list just before you click
Import?
_
John Atherly | APC by Schneider Electric | Information, Process
Organization (IPO) | Remedy Administrator / Developer
Yes that’s what I was trying so I do not shortchange the output with a field
with a smaller length.. I could make a 0 length field no problem without
impacting performance or anything as this is a configuration form and will hold
at most a record at all times.. but I just got curious about it
Looks like we are not specifying anything in Local or Timezone. I'll add some
data to that and see if it works!
Thanks!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, April
That could probably be it :-)
-Original Message-
From: Kemes, Lisa
Sent: Tuesday, April 24, 2012 3:41 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Webservices and Queries
Looks like we are not specifying anything in Local or Timezone. I'll add
Would the timezone names be the same ones on the Local Tab of the AR System
User Preference form?
Thanks!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, April 24, 2012 3:42 PM
Hi,
No, they do not, and they are not included in the DEF.
In this particular instance, there was 63 objects in the def, and 83 in
the packing list. A bunch of filters plus a filter-guide.
This is the output from my verification:
$ perl rrrVerPackList.pl RRR-VENDOR-EMAIL-v4.def
I am fairly new to consuming web services too, and am at the moment working
on OIM web service integration as well..
Isn’t there a locale input that the WS requires? I would think that’s where
it will pick it from..
Joe
-Original Message-
From: Kemes, Lisa
Sent: Tuesday, April 24,
In the AuthenticationInfo structure for ARS webservices there are 5 elements.
User and Password are required. The other 3 (authentication, locale, and
timeZone) are not required.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
Good Afternoon Listers,
BMC (Remedy) has always stated that its a bad idea to mix languages in your
database. They state that you risk currupting the database.
Because of this we put up a Japanese Remedy server for Japan when we started
supporting businesses there and its working fine.
Hi Everyone,
We have an office in Shenzhen, China that began 3 years ago and at that
time the staff was small and we were able to hire English speaking/writing
staff. No problem.
Now that our business is growing there we need to accommodate non-English
speaking staff. Also basic things like
Me too...Sounds like what I remember hearing about Master AR Suite after they
bought it.
*REALLY* disappointed to hear this!!!
From: Coleman, Gavin gavin.cole...@computacenter.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, April 24, 2012 9:57 AM
Subject: Re:
Sean,
We are using one server and supporting help desks in Japan, China, Singapore,
Czech Republic, Germany, the Netherlands, Belgium, Spain, Brazil, Mexico, Great
Britain, Canada and the US. At one time it was required to install languages
on their own server. A few versions ago, the server
Susan,
Custom apps or OTB? The ITSM suite uses locale to determine the view to be
displayed in the appropriate language. Not sure about menus.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
How do you input the timezone then? On my WS filters I see only the username
and password tokens. There is a locale input that’s not required on the
vendors WS which I have set to the first two chracters of $LOCALE$. I do not
see a timezone element anywhere to input in mine..
Joe
BMC (Remedy) has always stated that its a bad idea to mix languages in your
database.
That was true prior to 7.0.00 - but hasn't been true now for almost 7 years
now. Using Unicode as your character set enables you to have multiple
languages (but not multiple character encodings) in your
So why is the app server uni-code compliant?
On Apr 24, 2012, at 5:35 PM, Easter, David david_eas...@bmc.com wrote:
BMC (Remedy) has always stated that its a bad idea to mix languages in your
database.
That was true prior to 7.0.00 - but hasn't been true now for almost 7 years
now.
Sorry Dave. Reading on an iPhone and didn't understand the Reply came after a
clip of the original email.
Dave
On Apr 24, 2012, at 5:37 PM, Shellman, David dave.shell...@te.com wrote:
So why is the app server uni-code compliant?
On Apr 24, 2012, at 5:35 PM, Easter, David
As David said, you could have different views for different locales and resolve
the character menu problem..
For character menus, you could have a flag for the users to select what their
language preference would be. And store the contents of these character menus
in a configuration data form,
Sorry ... custom apps.
On Tue, Apr 24, 2012 at 4:27 PM, Shellman, David dave.shell...@te.comwrote:
** **
Susan,
Custom apps or OTB? The ITSM suite uses locale to determine the view to
be displayed in the appropriate language. Not sure about menus.
Dave
--
We are already using 112 field enabled to separate so that's already in
place.
So on a different view you can change the selection field values to a
different language?
I'm interpreting that all my character menus would have to be data menus so
I could use the 112 field to display the correct
Off course..
That’s what the aliases are for..
After all the real data value will still be a integer and a number in any
language is still the same number.
Check out the selection fields on the million different views that are on the
ITSM forms.. that will give you more or less an idea how
have you checked to see if there are issues with IE8 and the mid tier? i
know there is something on the sign on screen that informs of IE version
issues ...
On Friday, April 20, 2012 1:39:55 AM UTC-4, Praveen Kumar wrote:
Hi all,
We have a test environment 7.6.04 SP2 ARS with SRM. While
Joe,
I don't think Susan has access to the ITSM Suite.
Dave
On Apr 24, 2012, at 6:13 PM, Joe Martin D'Souza
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
Off course..
That’s what the aliases are for..
After all the real data value will still be a integer and a number in any
language
It should be in the mapping of the data when you are mapping to an ARS hosted
web service
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, April 24, 2012 4:32 PM
To:
Does anyone have a Calendar written using ARS that they could share?
I know about the Change Calendar in ITSM, but my client didn't purchase ITSM
yet. I don't believe I can legally copy BMC code if we did not purchase it.
I know I can interface with a Public Calendar in the internal
I am trying to create a crystal report using AR System ODBC driver. I can
connect to ARSyetm database fine and can access all the tables. However,
when I try to create the report using join between two tables in crystal,
it does not return any data, We are using SQL Server 2008 R2 database. Has
I believe the ODBC driver does not support you joining forms within Crystal.
You must define the join in Remedy first, then you can report on it via
Crystal.
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi
Sent:
I do – but unfortunately I am currently working at an English only site so none
of the other views have been installed or I’d send screen shots of what it
looks like on different views..
And with the beast grown as big as it has, I no longer install it on my
laptop.. I have a laptop with only
Yes off course.. it was the end of the day and I wasn't thinking.. I was
thinking of consuming an external web service and was looking at whats
available on OIM's web service input options.. D-U-H
Joe
-Original Message-
From: Grooms, Frederick W
Sent: Tuesday, April 24, 2012 8:06
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