Hi,
Maybe I need to resort to the table-loop solution...
One reason for me to use tables was to reduce workflow. In theory you
should only need to do a Set-Fields: SomeField = $SomeColumn$, and the
table should get refreshed. The same thing should apply if you make a
Filter Run-If that
Hi Misi,
I agree with you. It does seem to be overkill for one set fields. It seems
to be kind of an idiosyncrasy with the way it's implemented. It's always
been that way though. I'm not sure that the manual explains it very well
either. I'm pretty sure it is worth doing the exit guide in the
Hi,
Currently, the default color in the Results List (if you search for
Incidents with SLAs in the Incident form) is red,green,yellow,black. Is
there a way to configure/change those colors?
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not
The only way is through customization. You can read:
http://theremedyforit.com/2011/12/color-highlight-table-results-from-more-than-one-field/
for further information.
Regards,
Jose Huerta
http://theremedyforit.com/
On Thu, Jun 28, 2012 at 11:22 AM, Kali Obsum kali.ob...@macquarie.comwrote:
Dear All,
We have 3844 fields on a display-only form. Does it cause any issue
while opening a form in user tool. It is working fine in thin client
however when we open the same form in thick client, window gets
freezed. Any idea why it is not working in user tool.
Environment:
ARS Server - 7.0.1
Hi,
Make a copy of the form (save as) and try that one.
If it does not work, remove half the fields and try that.
That is a rather high number of fields...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at
Kali,
The colors for the results list are part of the properties for each form view.
You can have different colors based on different fields for each view.
In Dev Studio, open the Incident form (HPD:Help Desk in my ITSM 7.6.0), click
the bottom tab that shows desired view (e.g. Default Admin
Hi again,
Please forget my last mail in this thread...
The SQL did not return any values, because the record had NOT been created
yet. When I rechecked via Remedy User, the record had been created, and I
got a match.
Sorry about that, I guess everyone makes mistakes from time to time ;-)
But
Thanks Misi for quick response.
We are trying by deleting recently added fields but there are 500
fields added in this week. Till now it is not yet getting opened in
user tool.
Any other ideas please
Is it really an issue if we have high number fields? We need to add
more fields on this form.
Good Morning Listers,
We're building an integration between our in-house Remedy system and an
externally hosted SAAS system.
The integration is via Web Services. We're new at this and its been an
adventure.
Right now we're looking to consume a Web Service presented by the external
I think you've probably generated some curiosity with this issue. I have
data forms with maybe 600 fields and other developers often express
negative opinions about that. I understand yours is a display form, but
what are these fields for? That is alot of fields!
Susan
On Thu, Jun 28, 2012
If you receive an ERROR 9130, this is the reason:
AXIS 1.4 which is bundled with Remedy AR since 7.5 onwards sets the
mustunderstand attribute to 1 if it finds SOAP header information in the Client
request to the Webservice (AR or External) for example WS Security information
like username and
Tommy,
Thanks for the reply but we have not gotten that error yet. Right now we're
working on an error 7012.
Thanks
Sean O
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12
Consuming a web service will not use the Mid-Tier. Its only publishing that
uses the Mid-Tier. It is sent out from the Web Service plugin on the AR
Server.. The plugin does not use the Mid-Tier while consuming, and just
needs your AR Server java environment set up correctly...
I'm assuming
Turn on Logging in the User tool and see what is taking the time
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sreenivas
Sent: Thursday, June 28, 2012 5:51 AM
To: arslist@ARSLIST.ORG
Subject: Issue in opening a
You beat me to the response again Joe ;)
As for the modification of a WSDL... It all depends on how good of a design you
are using. If the person just slapped together something quick, then you will
probably have to do some modifications.
Fred
-Original Message-
From: Action Request
I have set mustunderstand to 1 as it does when it sends it out, and have
been able to get responses that are valid from a WS.
The external WSDL I was trying to consume was not expecting the SOAP header
that Remedy was compiling
This is more of the problem. The envelope that Remedy sends out is
Dears,
Please help as I installed ARS 7.6.04 on windows 2008 server and when I try to
put the permission mapping, I can't find LIC:SYS-License Permission Map form
!!.
Thanks,
Best Regards,
Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products Services Delivery
Phone:
Joe,
Thanks very much...that helps a lot. We were set up all wrong. We're using a
Web Service gateway that our company has set up. We had all our verisign
certificates and connections set up to the mid tier not the main Remedy box.
We will swing all of that to the main Remedy box and
Fortunately I have access to the software provider's developer team. I asked
them to adjust the WSDL (namespace was the actual root of the problem) as that
will be a permanent fix and I do not have to keep messing with the filters.
-Original Message-
From: Action Request System
Never worked with certificates and WS's but yes its logical that those would
need to be on the Remedy server for the Remedy server to be able to use
those certificates and keys..
Just so you know (since you thought it was going through the mid tier) if
you have trouble with your WS
Hey guys,
anyone else experiencing .png files not loading in the 'screenshot' section
of the incident page.
It seems like all other extensions are working?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
I tried WS with certificates one time, couldn't figure it out and couldn't get
any good answers from BMC Support, so (since it was Remedy to Remedy) I went
the DSO route instead.
- Original Message -
From: Joe Martin D'Souza jdso...@shyle.net
To: arslist@ARSLIST.ORG
Sent: Thursday, June
Hi,
In background we have a field on AR System Report Console form, named
Form Name, on which run time form name is populated after selecting value
in Report Name field.
For populating fields, we have data dictionary menu attached to different
fields.
(e.g. Field1, Field2 etc) Fields which are
Thank everyone for their help.
Last night we experienced the same issue again.
Added a new field to the form and modified DB name of the 4 fields and hit
save.
System froze and users started getting ARERR 94.
When checked arerror.log, noticed the following entries:
Wed Jun 27 21:54:13 2012
Has anyone installe the Data Management Client on a Windows 7 workstation with
excel 2010? By default the application installed in the 32 bit Program Files
(x86) folder, and even though when I'm trying to use the DMT tool for
foundation upload and I select the correct path to for the DMT
Jamie:
I've never tried Excel 2007 or later -- I keep a Windows XP virtual machine
with Office 2003 specifically to run the DMT.
Not much help for you, but there it is.
--Phil
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
From https://forums.oracle.com/forums/thread.jspa?threadID=364644
Oracle finally admit there was a bug: BUG 5607984 - ORACLE DOES NOT CLOSE
TCP CONNECTIONS. REMAINS IN CLOSE_WAIT STATE. [On Windows 32-bit].
The patch 10 (patch number 5639232) is supposed to solve the problem for
10.2.0.2.0. We
Many Thanks Joe,
Yeah...I have the integration guide right here with a paperclip on that page.
What you said about the logs makes sense, I spent some time yesterday looking
at the mid-tier log and turning on and off the Web Service
logging.wondering why no errors were showing up.
You have to use the earlier version of Excel-I don't recall which one,
but 2003 sounds about right. It has nothing to do with Windows 7, but
you can't use a recent version of Excel.
rp
On 6/28/2012 10:25 AM, Murnane, Phil wrote:
Jamie:
I've never tried Excel 2007 or later -- I keep a
I use Windows 7 Enterprise with Office 2010. I had to tinker with DMT to
get it work but don't remember exactly what I did.
On Thu, Jun 28, 2012 at 1:44 PM, Rick Phillips r...@netfirst.com wrote:
You have to use the earlier version of Excel-I don't recall which one, but
2003 sounds about
Ahmed,
We have an issue with any incoming emails that have .png, .eml or .msg files
attached. They error out every time. I've had a ticket open with BMC Support
on this since 10/2010 without resolution.
Lynn
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
When developing filters that consume web services I recommend changing the
logging level for the java plugin server to info (in both the
pluginsvr/log4j_pluginsvr.xml file and the pluginsvr/log4j.xml file). This is
also where you define the name of the log files to use.
Fred
-Original
Hi,
I agree with Susan. Maybe your design is a little bit flawed, and you can
do this in another way?
In any event, I still think you should do a Save-As on your form, and try
to open the new form. Did that work?
The second thing would be to delete field. That should be quick enough if
you
I just copied everything to the Program Files\ directory and it worked fine
after that.
Jason
On Jun 28, 2012, at 1:04 PM, Jamie jamie.bo...@transamerica.com wrote:
Has anyone installe the Data Management Client on a Windows 7 workstation
with excel 2010? By default the application
Folks.. When all else fails.. : go to application, right mouse properties,
compatibility tab, select xp sp3 or whatever, say ok.. and run..
On Thu, Jun 28, 2012 at 2:21 PM, Jlbess jlb...@yahoo.com wrote:
I just copied everything to the Program Files\ directory and it worked
fine after that.
Thanks Fred for your prompt reply.
I checked the Server Ports and Queues settings:
reaching out to DBA to check how many connections and processes the
database (and database O/S for the user the database runs under) is
configured for. as you suggested.
Will let you know my findings.
On
Ya I just opened a ticket so let's see what happens.
Sent from my iPhone
On Jun 28, 2012, at 2:06 PM, Poston, Lynn lynn.pos...@graybar.com wrote:
**
Ahmed,
We have an issue with any incoming emails that have .png, .eml or .msg files
attached. They error out every time. I've had a
Sorry! Screenshot didn't work.
Here is the information again:
Type/RPC/Min/Max
Admin / 390600 / 1/ 1
Fast / 390620 / 20 / 50
List / 390635 / 20 / 50
Private / 390623 / 1 / 1
Private / 390624 / 1 / 1
Private / 390680 / 1 / 1
Private / 390694 / 1 / 1
On Thursday, June 28, 2012 11:29:00 AM UTC-7,
No problem. Glad I was of some help. Fred has given some good tips about
setting your logging level. That is useful as you need to know as much as is
possible in case of errors.
Tools like Notepad++ would be useful as XML editors, while SoapUI or
SoapSonar are some useful tools that may come
Our DBA mentioned that:
DB can accommodate up to 750 oracle processes per DB instances.
So, how does this number relates to the Server Ports and Queues we have
configured.
Any recommendations?
Even the last time, issue was encountered in this specific form only.
This form has many table fields
Hello All,
I know this is and old age question but it continues to be relevant on how
you estimate the appropiate number of floating licenses that will be needed
in the near future for a given application, but not taking into account any
past behaviour, I mean, suppose that we do not have
Can you explain us why do you need that quantity of fields? Just curiosity.
To show a lot of info?
To use them as variables in code?
...
Regards,
Jose Huerta
http://theremedyforit.com/
On Thu, Jun 28, 2012 at 8:15 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
I agree with Susan. Maybe your
Erlang formulas assume Poisson distribution. Your team won't be distributed
in any computable wat. So I recommend you to study the use. Maybe you can
try the RRR|License tool.
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
Hi Jose,
So in order to simplify a model, don´t you think you can compare this
distribution to the behaviour of ocassional users logging in and updating
records? because RRRLicense measures over a period of time and I do not
have historical data and no window frame to measure from this present
Mauricio,
With out data you can only make a guess. We are a world wide organization
using one AR System server. We have found that there are many factors that
influence license utilization. Most of our users are US based but there is
also a large number of others outside the US.
Here are
We are looking for a Automated Paging/Notification application. Does
anyone use anything other than xMatters Alarmpoint for this? We love
that product however have been asked to investigate what else is out
there. If there happens to be any freeware that could meet this need
that would be even
Hi,
I would say that there is no rule of thumb.
Even if you have historical data, you could come up with 5:1 or 1:5, all
depending how your system is used.
One days worth of data will give you some information, and one week will
give you a very good estimate.
You can even try the free version
We use TelAlert.
Dave
On Jun 28, 2012, at 4:39 PM, Barbour, Brandi D
bdbar...@jcp.commailto:bdbar...@jcp.com wrote:
**
We are looking for a Automated Paging/Notification application. Does anyone
use anything other than xMatters Alarmpoint for this? We love that product
however have been
We don't have pagers but use cell phones. People records have the Pager
Email+ field where you can put the email address of the phone. At least some
pagers have the same type of email access. I then setup blat (Linux/UNIX likely
wouldn't require a separate mail program) for the pager
So, I'm reading your post over-and-over. I'm sure you are trying to help,
however I'm just not getting the gist.
The field that is missing in our Selection List in Report Designer is a
data field and it is otherwise functioning exactly correctly. We have
other identical custom fields that do
Just to clarify... the field is on the Report Designer in ITSM 7.6.04, and
is a table field with a list of reportable fields for selection... it is
not, as in older versions, a character field with a menu attached.
Thanks;
R
_
From: Action Request System discussion list(ARSList)
Hi Misi,
But in your experience how do you do when it is for budgeting purposes,
these are custom applications that have not been used before and they need
to provision the licenses needed for the future load ... you say the only
way to have a number close to reality is based only in previous
53 matches
Mail list logo
