Re: Queries relating to ARERR 298

2014-11-12 Thread Misi Mladoniczky
Hi, 1. I presume it is a form name, as the filter log says: Operation - SET on DAL-QUE:Entry - 00018277649 This in turn means that you are updating a record in the form DAL-QUE:Entry. 2. Apparently the operation triggers more filters than allowed by your system setting under Admin Console -

Re: CMDB Upgrade/Install - PC forms

2014-11-12 Thread Ben Chernys
The BMC “normal” abbreviation for Product Catalogue is “PCT”. I have recently started using Pcat - against my long standing habit of vowel dropping - at the suggestion of a customer. It is clearer J I sure hope BMC is not moving to using “PC” for many obvious reasons. A spreadsheet of

Re: how fast could that be?

2014-11-12 Thread Terje Moglestue
I have used ARUtilities for years. It is a excellent tool when digging into ITSM code. Looking at the inconstancies in terms of field names, IDs, field definitions, dead code and more is scary. Moving from one generation to the next you can see that things have changed. At times, I have

Problem with a Java Plugin, .arxm file and xercesImpl.jar

2014-11-12 Thread Gordon Frank
All, I am having a problem with a Java Plugin we have which runs the data import tool. I am on 8.1.02 of the Data Import Tool We are on Java 8.0, Windows 2008 Server R2 The Java Plugin worked for a sort while in this environment when I did the following:

CMDB export/import

2014-11-12 Thread Alex Kim
We are working on migrating CMDB data (CIs and relationships) from one network to another and currently testing expdt/impdt. however, is there an option to select ones that were updated or added in subsequent run? because we need to do this every week.

Re: how fast could that be?

2014-11-12 Thread arslist
Hi Terje, I don't think a redesign of the core architecture will require any changes to ITSM code unless they are going to work on using new features to make the product more efficient. That doesn't mean I haven't been commenting to BMC since they merged in the Viadyne product back in around

Re: how fast could that be?

2014-11-12 Thread Jason Miller
I love the Jello analogy. I am totally stealing that one. On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I think if you are a smart person … you could write workflow within the first week (even day). However, I don’t think you should write workflow

Re: how fast could that be?

2014-11-12 Thread Jason Miller
So if everybody writes a bug tracking app, why are there so few (Remedy-based) available on the Net (BMC Communities?) On Tue, Nov 11, 2014 at 7:18 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Funny - that is pretty much what I started writing as my first ARS some 20 years ago

Re: how fast could that be?

2014-11-12 Thread Rick Cook
Here's the kicker - I know of only one person (besides myself) who ever took that advice. And maybe because they're pretty easy to build ourselves, and most of us have corporate standard software to do that already. Rick Cook On Wed, Nov 12, 2014 at 8:32 AM, Jason Miller jason.mil...@gmail.com

Re: how fast could that be?

2014-11-12 Thread Sanford, Claire
I’m stealing the Jello and modifying the fine art! “Problem is - you are in a fine art gallery and it will be a net negative.” Problem is - you are in a modern art gallery, no one interprets it the same and it will be a net negative. From: Action Request System discussion list(ARSList)

Re: CMDB Upgrade/Install - PC forms

2014-11-12 Thread Thad Esser
See Ben, vowels won't hurt you. They are a good thing, and just want to be your friend. :-) On Wed, Nov 12, 2014 at 4:10 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** The BMC “normal” abbreviation for Product Catalogue is “PCT”. I have recently started using Pcat - against

Re: how fast could that be?

2014-11-12 Thread Jason Miller
I think there are a few variables that could help speed up the process. How much experience do you have with ARS development? 1 to 2 years, hold on there youngster. 8+ years, proceed with caution but you'll get it. Do you have a team to work with? If there is a strong ITSM resource that can

Re: how fast could that be?

2014-11-12 Thread Rick Cook
To follow up your comment, Jason, I think that digging into and really understanding how one application or structure works (i.e. Notifications, Approvals, Locations, etc.) is a really good way to learn ITSM, BUT...I wouldn't send someone unfamiliar with AR System into that morass. There needs to

Re: how fast could that be?

2014-11-12 Thread Jason Miller
I found one the Communities (actually was posted to the BMCDN) that Herb built many, many version ago . My team just started using it a few weeks ago because we were using spreadsheets for some projects, OneNote for others and what finally broke the camel's back was the business analyst on a

ITSM 7604 SP2 to ITSM 7604 SP5 and Overlays

2014-11-12 Thread Sanford, Claire
[snarky comment deleted] Overlays are good. They will make an upgrade easier. They will make patching easier. I call BS on this! I have spent the last 5 weeks with BMC support and all the problems seem to go back to having overlays and custom fields. The CMDB patch kept failing. This

Re: how fast could that be?

2014-11-12 Thread John Sundberg
Permission granted :) Here is another one I use… ARS development is like a sausage grinder — it is go forward only. (Meaning - there is no reasonable back-out strategy) You put something new into the system (meanwhile users are modifying/entering data) …. and the way ARS works to “back out”

Re: ITSM 7604 SP2 to ITSM 7604 SP5 and Overlays

2014-11-12 Thread John Sundberg
Just back-out the change :) (See earlier email on - how that doesn’t work) BTW - I predicted this back in 2011. http://www.javasystemsolutions.com/arslist/view/89037137 The big thing with overlays is -- we don't really know it works or not -- until BMC releases the next version of their apps.

OT: What was the first ARS app you built?

2014-11-12 Thread Jason Miller
I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just

Re: What was the first ARS app you built?

2014-11-12 Thread Sinclair, Keith
First apps – all custom built: 1. IT Help Desk. 2. HR System. 3. Telephone Network Management System. 4. Lunch ordering system. Seriously. Coworkers saw the example app that was given way back when and decided they actually wanted one created that would work for

Re: OT: What was the first ARS app you built?

2014-11-12 Thread LJ LongWing
My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov

Re: What was the first ARS app you built?

2014-11-12 Thread Richter, Howard (CEI - Atlanta)
Something to keep track of my record collection (during the Remedy training classes). Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Wednesday, November 12, 2014 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist]

Re: What was the first ARS app you built?

2014-11-12 Thread Rick Westbrock
I built an asset tracking module for the Expense Management department because they were tracking cell phones and pagers (yes, it was that long ago) in spreadsheets. I built in all kinds of logic to remind them when a contract or warranty date was coming up etc. This was back when only the IT

Re: ITSM 7604 SP2 to ITSM 7604 SP5 and Overlays

2014-11-12 Thread laurent matheo
One way to « gain » time maybe would be to run the installer in « pause » mode. If they know where the installer fails, you could pause it just before (or a bit before), do a snapshot from there and do something like altering a form or whateverŠ https://communities.bmc.com/message/277820 If I

Re: What was the first ARS app you built?

2014-11-12 Thread Rick Cook
I did the bug tracking thing as a learning exercise, but the first full thing I built was a purchasing front end for AM 5.0 - before it had one. Substantially similar to the structure AM uses now, though not as complex. Or as large. Rick Cook On Wed, Nov 12, 2014 at 10:07 AM, Rick Westbrock

Re: What was the first ARS app you built?

2014-11-12 Thread Jason Miller
It is cool seeing all of the things people started with. I guess I should have noted in my first email that I built the first app while I was still working at the Help Desk. Our Remedy developer (our first and only at the time) took me under her wing, gave me the books and an account in our test

Re: What was the first ARS app you built?

2014-11-12 Thread Sanford, Claire
I built a departmental shirt ordering form. Nothing fancy. It showed the shirt styles, color choices, sizes and then did the math and sent the email confirmation. I was very proud of myself ;) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: OT: What was the first ARS app you built?

2014-11-12 Thread Omega LiPO
Arweb implement of ARS 3.0. And wots = Work order tracking system for telco/oss, I almost forgot . Cheeers, Omega Li -Original Message- From: LJ LongWing lj.longw...@gmail.com Sent: ‎13/‎11/‎14 1:50 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: OT: What was the first

Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect

2014-11-12 Thread Rich Etienne
Just a heads up if you haven't already... Review your ar.conf/ar.cfg all plugins for Ex. Server-Plugin-Alias: ARSYS.ALRT.TWITTER ARSYS.ALRT.TWITTER xxserverxx: MOST of the plugins were changed to Server-Plugin-Alias: ARSYS.ALRT.TWITTER ARSYS.ALRT.TWITTER xxserverxx.xxdomainnamexx.com: As

Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect

2014-11-12 Thread Rick Phillips
Does anyone know if 8.1.02 p1 does the same thing? rp On 11/12/2014 12:38 PM, Rich Etienne wrote: Just a heads up if you haven't already... Review your ar.conf/ar.cfg all plugins for Ex. Server-Plugin-Alias: ARSYS.ALRT.TWITTER ARSYS.ALRT.TWITTER xxserverxx: MOST of the plugins were changed

Re: OT: What was the first ARS app you built?

2014-11-12 Thread Danaceau, Chris
LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: OT: What was the first ARS app you built?

2014-11-12 Thread LJ LongWing
it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell)

OT: What was the first ARS app you built?

2014-11-12 Thread Joel Sender
Not my first app, but the most ‘different’, Before I got married in 1989 I wrote a wedding guest app. Parent form (aka ‘schema’) of invitations, responses, gifts received, thank you notes sent. Child form had attendees (multiple per invitation), food order and table assignment. The table

Re: OT: What was the first ARS app you built?

2014-11-12 Thread Jason Miller
That is cool! I love it! On Wed, Nov 12, 2014 at 6:52 PM, Joel Sender jdsen...@earthlink.net wrote: ** Not my first app, but the most ‘different’, Before I got married in 1989 I wrote a wedding guest app. Parent form (aka ‘schema’) of invitations, responses, gifts received, thank you

.Net api 64 bit version

2014-11-12 Thread Jean-Louis Halleux
Hello listers, Does anyone know about a 64 bit version of the .net api ? Are there any plan to make them one day ? Thanks a lot for your input. Jean-Louis Halleux http://mailtrack.me/tracking/raWzMz50paMkCGR2ZGp1AQVjZGRzMKWjqzA2pzSaqaR9ZGRjZmpmAGt2Way2LKu2pG0mZwDjAmN0BQRjZD