I got it from Sean - if you want I can send it to you - just email me.
Ty
On Wed, Aug 6, 2008 at 1:27 PM, Richard Copits
[EMAIL PROTECTED] wrote:
I went on the Developer network site but didn't see any program that
looked like the log analyzer. Any idea where else it might be or anyone
who
We need a union rep in Canada as well :-)
Ty
On Wed, Aug 6, 2008 at 1:34 PM, David.M Clark [EMAIL PROTECTED] wrote:
I feel that I should appoint that position...
David M Clark
Remedy Programmer/Analyst
Howard Richter [EMAIL PROTECTED] 8/6/2008 12:32 PM
So we have a pres, who will be
Now you sound like the government - LOL!
On Wed, Aug 6, 2008 at 1:38 PM, Gary Opela (Corporate)
[EMAIL PROTECTED] wrote:
I'll be the treasurer, president, and CFO. Just pay the dues directly to me,
and I'll take care of them. I'll also audit myself to make sure I'm not
mis-using them.
When you create your Approval mappings you can specify an
Individual or a Group - with the group anyone in that group can
approve the Change. As for Alternate approvers the individual that
you setup to Approve will need to setup an alternate approver in the
People Form. Note only the user can do
Steve - when you setup your approvers in approval mapping you choose
'group' from the pull down menu and then choose the group.
On Tue, Aug 5, 2008 at 8:45 AM, Steven Iocco [EMAIL PROTECTED] wrote:
**
I have a situation where I need a group to be an alternate approver to an
individual. The
Melissa - if Column is able to let me work remotely I would be
interested in applying.
On Tue, Aug 5, 2008 at 11:11 AM, Melissa Wish [EMAIL PROTECTED] wrote:
**
We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do
implementation onsite. If you're interested, please email
We had that problem as well - we had to modify the reports to 8 1/2 x
11 and it worked.
Not sure why Remedy would create reports with A4 as the default paper size.
On Fri, Aug 1, 2008 at 2:45 PM, LisaD [EMAIL PROTECTED] wrote:
My current client is unable to print to their HP and Xerox
Christine - did you get this working OK?
On Wed, Jul 30, 2008 at 1:15 PM, T. Dee [EMAIL PROTECTED] wrote:
Deleting the field from OverviewConsole will not delete it from
HPD:Help Desk. The DB ID needs to be the same on OverviewConsole as
it is on HPD:Help Desk. COPY the field from HPD:Help
Has anyone built an email interface that would allow the help desk
to send out an email to the user(s)? I know this is in ITSM 7, but
what about the ability to query the Global Address List so you could
send out email to a group of users?
Thanks!
Have you tried right clicking on the table and choosing reset - just a guess.
On Thu, Jul 31, 2008 at 9:37 AM, Gayford, Matthew C. [EMAIL PROTECTED] wrote:
**
The strange behavior is happening on both the user tool and the mid-tier.
We're running ARS ITSM 7.0.01 patch 003.
Matt
there.
It's not advisable however to let the system do an automatic match on
name to find the email address however unless you are in a VERY small
organization.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent
Did you add a record to SHR:ARDBCFields ? You need to create a record
for each ticket type you want to track - TSK, CHG and INC.
Ty
On Wed, Jul 30, 2008 at 1:51 AM, Christine [EMAIL PROTECTED] wrote:
I'm trying to get the HPD:Help Desk field Service Type (100099)
values to be displayed
: MAINHELPDESK
Vendor Field ID: 100099
thanks for the reminder though!
On Jul 30, 8:09 am, T. Dee [EMAIL PROTECTED] wrote:
Did you add a record to SHR:ARDBCFields ? You need to create a record
for each ticket type you want to track - TSK, CHG and INC.
Ty
On Wed, Jul 30, 2008
the DB ID and it sounds like if I delete the field I am
deleting it from the HPD:Help Desk form as well. At least my mess-up
is in the dev environment and can be resolved with a refresh.
Thanks for your assistance.
On Jul 30, 9:41 am, T. Dee [EMAIL PROTECTED] wrote:
What are the permissions
of the group.
On Mon, Jul 28, 2008 at 9:14 PM, Steven Pataray [EMAIL PROTECTED] wrote:
**
The manager would need to be part of the group to see that groups tickets.
Just like support.
Steve
On Mon, Jul 28, 2008 at 9:43 AM, T. Dee [EMAIL PROTECTED] wrote:
Does anyone know why when a user in Help
belongs to.
Any ideas what I am missing?
THANKS!
On Tue, Jul 29, 2008 at 8:12 AM, T. Dee [EMAIL PROTECTED] wrote:
They are part of the group - this is why I didn't understand why the
ticket would not show up in the management console. As well it seems
in 6.3 they don't have Member
wants to see what tickets are assigned to his group/s he has to
set the Console View to Group. If he just want to see tickets assigned to
himself he sets the Console View to Myself. All the Show does is filter
the types of cases (HD, CHG, TSK or All).
Steve
On 7/29/08, T. Dee [EMAIL
that would be a great change. I
guess with some added workflow you could use that field in the Configure
Group Definition to filter it.
Steve
On 7/29/08, T. Dee [EMAIL PROTECTED] wrote:
Yes the Console View is set to Group as well - sorry forgot to
include that in my email - and still
. Dee [EMAIL PROTECTED] wrote:
He is already a member of the group.
On Tue, Jul 29, 2008 at 11:28 AM, Steven Pataray [EMAIL PROTECTED] wrote:
**
As far as I know in 6.3 just setting him as a manager in the Configure
Group Definition doesn't affect the console. The manager needs
Does anyone know why when a user in Help Desk 6.3 is set as a Manager
they do not see the tickets assigned to their groups under the
Management Console?
Thanks!
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Not sure - do they need to be?
Thanks!
On Mon, Jul 28, 2008 at 3:55 PM, Rick Cook [EMAIL PROTECTED] wrote:
**
Are they a member of the App-Management group?
Rick
On Mon, Jul 28, 2008 at 12:43 PM, T. Dee [EMAIL PROTECTED] wrote:
Does anyone know why when a user in Help Desk 6.3 is set
. The
escalation setting the field is not triggering a Modify.
The escalation is working because I have a blank field (field A)
database field that I am setting and my Filter says if Field A is
NOT NULL then do the action.
Any ideas?
Thank you!!!
On 7/24/08, T. Dee [EMAIL PROTECTED] wrote
] Behalf Of T. Dee
Sent: 25 July 2008 13:14
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?
Thanks Leonard - yes the Filter Fires if I manually set Field A and
save the record.
On 7/24/08, Leonard Neely - FOJ [EMAIL PROTECTED] wrote:
Does your filter fire when you manually set
.
Any ideas?
Thanks again - your help is greatly appreciated.
On 7/25/08, T. Dee [EMAIL PROTECTED] wrote:
I turned on Filter logging on the server and it shows Failed Qualification.
However, if I manually hit the save button it shows the Filter running.
I looked at Last Modified
which runs before the ITSM filter and
has GOTO action to after the ITSM filter and hence skipping its functionality.
Hope this helps.
Jiri Pospisil
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of T. Dee
Sent: 25 July 2008
Did someone turn off Advanced Search - open HPD:Help Desk, click on
Form, Current View, Properties, Menu Access.
On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote:
**
Sowe turned on the Advanced Search option on all views of the HPD:Help
Desk form in IM 7.03.
And we've flushed the
not.
hth
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks Himanshu!
I added
something like
this.
HTH
Leonard
I tried a computed group - didn't like that.
I have created a filter for each group and that seems to work - but
that is alot of unnecessary work to notify each group.
Any others ideas / suggestions?
Thanks!
On 7/23/08, T. Dee
Tried this, but unforunately Remedy does not like multiple group numbers.
On Wed, Jul 23, 2008 at 12:54 PM, Run4Life Win [EMAIL PROTECTED] wrote:
**
Hi Dee
You need to add all the group IDs in the filter notification ( same place
where you define single group name or ID)
Hope this works
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks for your email Lisa.
I have tried setting z1D NT
Leonard
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
OK - i'm a little closer now - I
I have an escalation running that is setting field A with a value -
this works. I also have a filter that fires on MODIFY if field A is
NOT NULL. The problem is the filter is not firing when my escalation
runs. Is there a way to force a modify after the escalation runs so
my filter will run?
:
**
You could list an exclusion for the AR_ESCALATOR user from the Run If on
your Filter.
Rick
On Thu, Jul 24, 2008 at 3:38 PM, T. Dee [EMAIL PROTECTED] wrote:
I have an escalation running that is setting field A with a value -
this works. I also have a filter that fires on MODIFY if field
Has anyone done a custom notification in SYS:Notificaiton Messages and
have the Notification go to particular support groups?
I have no issues with creating a custom notification - which does go
out - the only issue is i'm not sure how to tell Remedy that it needs
to go 6 different groups.
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: 23 July 2008 14:49
To: arslist@ARSLIST.ORG
Subject: QUESTION: SYS:Notification Messages - ITSM 7
Has anyone done a custom notification in SYS:Notificaiton Messages and
have the Notification go to particular support groups?
I
it is
definitely a gap in functionality OOTB that clients are missing.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 8:49 AM
To: arslist@ARSLIST.ORG
Subject: QUESTION: SYS:Notification
If I set z1D NT Support Group ID with SGP0090 - the
notification does not go out.
If I don't set it my notification goes out.
On 7/23/08, T. Dee [EMAIL PROTECTED] wrote:
Thanks for your email Lisa.
I have tried setting z1D NT Support Group ID, but this does not seem to work.
I
OK - i'm a little closer now - I added one group ID to z1D NT Support
Group ID and it works. However, I need to add 5 more, and it does not
like that - when I try to submit an incident it gives me a SQL error.
On 7/23/08, T. Dee [EMAIL PROTECTED] wrote:
If I set z1D NT Support Group ID
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks for your email Lisa.
I have tried setting z1D NT Support Group ID, but this does not seem to
work
missing.
Thanks again!
On 7/23/08, Run4Life Win [EMAIL PROTECTED] wrote:
**
Hi Dee
You need to add all the group IDs in the filter notification ( same place
where you define single group name or ID)
Hope this works ...as I did this long time back :)
Thanks
Himanshu
On Wed, Jul 23
PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
The SGP group ID does work - the issue at hand is when I try to add
multiple groups. I have tried separating them with semi-colons, commas
I tried a computed group - didn't like that.
I have created a filter for each group and that seems to work - but
that is alot of unnecessary work to notify each group.
Any others ideas / suggestions?
Thanks!
On 7/23/08, T. Dee [EMAIL PROTECTED] wrote:
Tried it, but when I went to save
I create a relationship to a CI in Change with no problem.
I then click on Create Allocation from the Financial tab in Change
and fill out all the necessary fields, again no problem.
However, after I save ther record it is not showing up on the table on
the Financials tab in Change.
Any ideas /
I need to create a custom notification - which I have done previously
- i'm OK with this.
However, I need the notification to go to several groups.
Has anyone done this before?
Thank you!
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Has anyone been able to get the Broadcast Msg Function from the
Relationship tab in the bottom right corner to work?
It wants an attachment to be added and i'm not sure if the attachment
has to be formatted in a particular way or ...?
Can't seem to get this to work.
Ty
Please disregard.
-- Forwarded message --
From: T. Dee [EMAIL PROTECTED]
Date: Jul 18, 2008 7:43 AM
Subject: Question: Broadcast Msg - ITSM 7
To: arslist@arslist.org
Has anyone been able to get the Broadcast Msg Function from the
Relationship tab in the bottom right corner
This just happened to me the other day and Remedy said this is a known
issue, but said it is NOT a bug. They said there is a RFE submitted.
However, they had me go into the Mid Tier Configuration Web Utility and
click on 'AR Server Settings' and put the fully qualified domain name. If
you are
I believe someone posted an answer to this same question a couple of days ago.
Ty
On 7/17/08, Schon, Stuart [EMAIL PROTECTED] wrote:
Hi
These notifications may be there or they may not be. I would start
looking at the Notification engine. Note there is some *** awful
workflow here.
Check
, Matthew Perrault [EMAIL PROTECTED] wrote:
Yea, I've used that too.
What's your question?
Matt P.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, July 15, 2008 2:30 PM
To: arslist@ARSLIST.ORG
There is a fix for this timeout issue on synching the database.
On 7/16/08, Rick Cook [EMAIL PROTECTED] wrote:
I can assure you that patch 3 did not fix this issue. I'll try getting the
hot fix tomorrow.
Rick
-Original Message-
From: Action Request System discussion
and delete them.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, July 15, 2008 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Question: SLM Import and Export - ITSM 7
Has anyone had any experiences
addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Monday, July 14, 2008 5:19 PM
PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, July 15, 2008 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SLA - Emails / Audit Log
Thanks Chris.
The problem is they are not appearing. However, these are custom
notifications. I'm not sure how to get them to appear in the Audit
Log. I
of the Notification Message tag.
I hope that helps.
Matt P.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, July 15, 2008 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SLA - Emails / Audit Log
Has anyone had any experiences with the SLM Import/Export Utility?
Thanks!
Ty
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I have my SLAs setup and they are working. Emails are going out, no problem.
However, i'm not sure if there is a place that audits the SLA
Escalation Emails that go out. I have looked in the Audit Log on
Incident, but it does not store SLA Escalation Emails there.
Is there a place that keeps
Thanks Lisa, I don't see them in the audit log - odd.
On Mon, Jul 14, 2008 at 6:25 PM, Lisa Westerfield
[EMAIL PROTECTED] wrote:
The incident audit log carries the sla escalations as well. Hope that's what
you're looking for.
-Original Message-
From: T. Dee [EMAIL PROTECTED]
Sent
Just a guess, but what would happen if you exported the Display Only
Form that is crashing (DO NOT DELETE the OLD FORM) - IMPORT the
Display Only Form and give it a new name and see if that one can be
opened.
On 7/11/08, Christopher Blue [EMAIL PROTECTED] wrote:
Hello list -
I was making a
You could easily capture it when the user logs in.
On 7/11/08, Nall, Roger [EMAIL PROTECTED] wrote:
**
Does anyone know where Remedy captures the IP address for each user who is
logged in? This would be for 7.x servers.
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
I've got an SLA Notification and I have a Milestone, the action I want
to add is to send an email to a particular group.
How can I setup the Action to email EVERYONE in the group?
Thanks!
___
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The user tool is case sensitive as well.
On 7/9/08, Sokol, Brian [EMAIL PROTECTED] wrote:
**
Has anyone tweaked the Mid Tier login to convert the user name to all lower
case? We have so many users with this problem. Why is the ID field case
sensitive in the first place?
Brian Sokol
I have a notification that goes out when the Incident goes into
Pending - this works fine.
However, I have a request to insert the Date/Time it was placed into Pending.
I opened SYS:Form Field Selection and using the pull down for Menu
Label 1 I see Status History, but don't see any items below
Happy 4th of July to our American friends!
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Jase - you can click on the Task you don't want and it Cancel and
the workflow will change the Status to Closed with a status reason of
Canceled. However, it does not delete / remove the Task.
Ty
On 7/2/08, Jase Brandon [EMAIL PROTECTED] wrote:
**
Hello All,
I am hoping this will be an easy
Does anyone know if there is anything other then 'Configure Survey
Questions' that has to be done to allow for survey's to be set to the
user for Change?
Thanks!
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That is correct - without Public permissions that the notification
does not send the field out.
On 7/2/08, Tanner, Doug [EMAIL PROTECTED] wrote:
**
From Past experiences - I have found that you MUST include Public
Permissions on the fields in order to Include within the Notify Action
I deleted a SLA from the Service Targets tab on the Service Level
Management Console, however, it still seems to be firing.
Where can I go to manually delete this SLA.
Thanks!
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System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 02, 2008 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Question: Delete SLM
I deleted a SLA from the Service Targets tab on the Service Level
Management Console, however, it still seems
I have seen this before - we had to reboot the server to resolve this.
Ty
On 6/30/08, Atul Vohra [EMAIL PROTECTED] wrote:
Hi All,
Escalations on our Solaris ARS 6.3 system are not firing. I verified that
'Disable Escalations' is NOT checked. I have escalations being logged and
found that
What version / patch level of ITSM 7 are you running?
Ty
On 6/27/08, Arnab Baral [EMAIL PROTECTED] wrote:
**
Hi List,
In ITSM Incident Management console we have a table field that shows all the
tickets for all the group the user is assigned to.
Whenever we select one incident to assign
I'm running 7.0.03 patch 007 and I tried what you said - it seems to work.
Sounds like a defect.
On 6/27/08, Arnab Baral [EMAIL PROTECTED] wrote:
**
Hi,
The ITSM version is 7.1.00 and patch no is 2.
Regards
Arnab
On 6/27/08, T. Dee [EMAIL PROTECTED] wrote:
What version / patch
Did you ask Remedy to confirm your findings?
On 6/27/08, Arnab Baral [EMAIL PROTECTED] wrote:
**
yeah that is what my concern is
Regards
Arnab
On 6/27/08, T. Dee [EMAIL PROTECTED] wrote:
I'm running 7.0.03 patch 007 and I tried what you said - it seems to work.
Sounds like
I did that exact same thing - it works good as the init-form opens in
the background without the user knowing and we had it grab their login
id, date logged in, etc.
On 6/27/08, Grooms, Frederick W [EMAIL PROTECTED] wrote:
**
A user Logging in thru the User Tool is easy. You can leverage the
What error are you getting? What escalation are you running?
On 6/27/08, versicle [EMAIL PROTECTED] wrote:
I have about 300 People records that I need to change the status of to
Delete. I've tried running an escalation but apparently ARESCALATOR doesn't
have the correct permissions to modify
By the way escalations run on the server - there are no permissions.
On 6/27/08, versicle [EMAIL PROTECTED] wrote:
I have about 300 People records that I need to change the status of to
Delete. I've tried running an escalation but apparently ARESCALATOR doesn't
have the correct permissions
Good point - as well sometimes I have seen cards set to auto detect
and you would get funky things happening as well.
On 6/26/08, Chowdhury, Tauf [EMAIL PROTECTED] wrote:
As far as the network goes, you may also want to check the link speed on
the network cards on the servers in question and
Do you have your users running reports during business hours? This
can slow down Remedy quite a bit - unless you have a dedicated
reporting server. Or perhaps you have users running unqualified
searches - that will also impact performance.
On 6/26/08, Dave Wilmot [EMAIL PROTECTED] wrote:
**
PROTECTED] On Behalf Of T. Dee
Sent: Friday, June 20, 2008 12:30 PM
To: arslist@ARSLIST.ORG
Subject: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items
Remedy has confirmed this to be a defect - SW00262585
Ty
-- Forwarded message --
From: T. Dee
I was wondering if anyone has seen or encountered this error before -
it is repeating itself in the ARERROR.log.
Suggestions / ideas?
Mon Jun 23 12:27:02 2008 AssignEng : Name parameter (or name field in
a parameter) is empty () ARERR - 102
THANKS!
Remedy has confirmed this to be a defect - SW00262585
Ty
-- Forwarded message --
From: T. Dee [EMAIL PROTECTED]
Date: Jun 18, 2008 11:47 AM
Subject: Question: ITSM 7 - Process Flow Bar - Disabled Items
To: arslist@arslist.org
I'm trying to set some of the items from
That is a tough call, but I'm going to have to go with the French Riviera :-)
On 6/18/08, Rick Cook [EMAIL PROTECTED] wrote:
** It's either that, or go to the one in Nice, France, next May!
(Hmmm...Miami during hurricane season, French Riviera in late
spring...hmmm...).
Rick
On Wed, Jun
Disable them?
On 6/18/08, Phil Murnane [EMAIL PROTECTED] wrote:
Folks:
When we clone a production server running SLM 7.1.0 patch 1 to our dev
server, we go through a process where we disable the Email Engine, change all
user records' Default Notify Mechanism to Alert, and delete any
I've seen this happen as well - even when I don't touch a thing - it
opens as SAVE immediately. The only thing I can think of is the Form
was saved in an earlier version of Remedy and I have a newer patched
version and it realizes this and wants me to SAVE. I usually save the
Form.
On 6/17/08,
used this at the Active Link level as well.
On 6/13/08, T. Dee [EMAIL PROTECTED] wrote:
I'm trying to use $LASTID$, but i'm not getting the $LASTID$.
I thought I read some where that you can now specify the Form that you
want the LastID from - is this true - or am I just wishing
I'm trying to use $LASTID$, but i'm not getting the $LASTID$.
I thought I read some where that you can now specify the Form that you
want the LastID from - is this true - or am I just wishing :-)
THANKS!
Happy Friday!
Yeah, the Rib Fest are great - they come to Toronto as well and they
have people from all over the USA competing for the best ribs -
hm.
Congratulations Rick !
On 6/13/08, Doug Blair [EMAIL PROTECTED] wrote:
Rick,
Congrats to your son and you too! And what a great idea! Ever watch
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, June 13, 2008 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: $LASTID$
So since I am doing this in a filter this would explain why it is not
working. Any suggestions / work arounds?
THANKS!
Ty
Good afternoon - I was wondering is it possible to launch a dialog
window in the background OR not even launch it period.
The issue is I have a dialog window in the Remedy workflow for ITSM 7
that I need to populate 3 fields with data and then automatically
hit the save button on the dialog
: Action Request System discussion list(ARSList) on behalf of T. Dee
Sent: Thu 6/12/2008 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Question: Launch a Dialog window in the background
Good afternoon - I was wondering is it possible to launch a dialog
window in the background OR not even launch
Had the same problem and Remedy gave me the xrefdll.dll to fix the issue.
On 6/6/08, strauss [EMAIL PROTECTED] wrote:
Has anyone been able to tell whether or not this fix was incorporated in
Remedy Administrator 7.1.00 Patch 003 that came out this week? The
xrefdll.dll says version 7.1.0.3
Why not use the AR System Message Catalog ?
On 6/5/08, madhu kiran [EMAIL PROTECTED] wrote:
**
Hi All,
I have a situation where I need to display an error message, which is more
than 255 characters in a Filter. There is a 255 characters limit for
Filters, there is not limit for Active Link
If you have customized HPD:Help Desk and made some fields on it
mandatory you will break the Requestor Console.
On 6/5/08, lann [EMAIL PROTECTED] wrote:
Check the Manager availability for the CTI,location match and the assignment
routing .
This may happen when Manager is not available
to the Message action
would be probably the easiest way to overcome the size limitation..
Joe
- Original Message
From: T. Dee [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, June 5, 2008 1:29:15 PM
Subject: Re: 255 Characters limit on Filter Message action
Why not use the AR
Can someone recommend an error numbering range that is safe to use?
Want to ensure I'm outside the ITSM 7 range.
Thanks!
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Was wondering if anyone has seen this before. From time to time I am
getting $MENU$ errors on various fields when trying to save an
Incident. However, if I reboot the server it seems to be OK, until
next time.
I've never experienced this before.
Any ideas?
Thanks!
I'm trying to check to see if a table has any rows in it, but i'm not
having much luck.
I have tried to check for the table NOT being NULL and I have check
for a column NOT being NULL, both do not work.
I'm looking to see if the Relationship table is NOT NULL - so I tried:
'z2TH Associations'
THANKS
I'll give these suggestions a try.
Ty
On 5/30/08, Steven Iocco [EMAIL PROTECTED] wrote:
**
What Ben mentioned is a good option. You could also run a guide looping on
the 'z2TH Associations' table to give you a $LASTCOUNT$ number and as
mentioned below, build your workflow on
.
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-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of T. Dee
Sent: Friday
You can not start working on the Task(s) until the Change is in
Implementation in Progress.
On 5/28/08, Bulls-n-Bears [EMAIL PROTECTED] wrote:
Greetings All,
Am trying to create a new change ticket using a change template. The
ticket got created successfully . When I now switch to Tasks tab
. -Original
Message- From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008
3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification
Messages Thanks Lisa - I found the one for Change
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