Re: Well??? How was Engage??? Not one post!!!

2016-09-10 Thread Joel Sender
into the Innovation Studio Anyone can try out the cloud-based Innovation Studio, unfortunately, I don't have the link. I'll look through my note, but if anyone else has it, please post it here or in the Communities Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From

Re: How to customize the CSAT survey url with the custom one including the Request ID?

2016-06-22 Thread Joel Sender
If you still want to do it the hard way: Add a filter, on submit, to the email message form that REPLACES (“OOB URL”, “Custom URL”) HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: Upgrade from 7.6 to 9

2016-01-21 Thread Joel Sender
. Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Wednesday, January 20, 2016 7:53 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade from 7.6 to 9 ** Yes, we are planning to set

Re: Upgrade from 7.6 to 9

2016-01-15 Thread Joel Sender
HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Friday, January 15, 2016 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade from 7.6 to

Re: Run process command fails: Resolved (sort of)

2015-10-26 Thread Joel Sender
explains why it is working just fine. Misi’s suggestion of a bat file is an upgrade I had recommended; perhaps now is will be accepted. Once again, the ARSlist saved (what’s left of) my sanity! Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System

Re: Run process command fails

2015-10-26 Thread Joel Sender
field. The command that creates the PDF also leaves behind an inactive instance of conhost.exe for each failure. Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent

Re: Run process command fails

2015-10-26 Thread Joel Sender
I’ll continue to push back to the OS team (makes the most sense to me, but I feel better with ARSlist confirmation of my suspicions) Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Run process command fails

2015-10-26 Thread Joel Sender
break this loop before I go fruity? Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE

Re: Site Address

2015-10-22 Thread Joel Sender
the Site Address in SIT:Site will be reflected when viewing People at HQ. If you need to move sites into different Site Groups or Regions, examine the spreadsheets for entering this data, as it’s a little more complex. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From

Re: Attachment from Siebel to Remedy

2015-10-10 Thread Joel Sender
Just a thought; Try pushing/consuming your data to a join form that contains both the child & parent fields. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahamed Koya R

Re: Logout user after session timeout.

2015-10-05 Thread Joel Sender
). RunIf ($TIMESTAMP$ - ‘Last Action’ > (450)). If true: a. Run process SET-CHANGE-FLAG 0 (prevents “OK to Close?” prompt) b. Run Process PERFORM-ACTION-EXIT-APP Note this will increase processing overhead, as all users on ‘all’ forms will be running the A/L. HTH, Joel J

Re: Message at login page?

2015-09-21 Thread Joel Sender
i. Set field 'showit' to "No" ii. Display your message (DO NOT SELECT MESSAGE TYPE OF "ERROR") HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discuss

BMC BPPM Opportunity in Los Angeles, CA

2014-12-12 Thread Joel Sender
I've been asked to recommend a good high end consultant for BMC BPPM for a long term project in Los Angeles, CA. If interested, please contact me off of the ARSlist (i.e. DO NOT hit 'Reply') at jdsen...@earthlink.net Cheers, Joel Joel Senderjdsen...@earthlink.net310.829.5552

Re: Ticket Data Migration from 7.5 to 8.1

2014-11-15 Thread Joel Sender
, as the documentation is clear and comprehensive. During the week leading up to the final cut-over, run rrChive every night; the last update is only one day's activity, which will go very quickly. Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action

Re: What was the first ARS app you built?

2014-11-13 Thread Joel Sender
Ooops, wrong event, wrong year. s/b Daughters’ Bat Mitvah – used again for son’s Bar Mitzvah. Sorry Historians, I actually met ARS in 1993. Is there an emoticon for egg-on-face? Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList

OT: What was the first ARS app you built?

2014-11-12 Thread Joel Sender
assignment report got printed the most for the ‘revisions’ … Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 1:48 PM To: arslist@ARSLIST.ORG

Re: OLD Midtier and New technology....

2014-10-31 Thread Joel Sender
for a ‘hail mary’, try mid-tier version 7 Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 31, 2014 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: OLD

Re: BPPM Requirement for 6 months based in LA

2014-10-31 Thread Joel Sender
') if you're interested. Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, October 31, 2014 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: BPPM Requirement for 6

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

2014-10-13 Thread Joel Sender
Just roundin’ up the usual suspects here: Unless the message is specific about the resource to which you lack access (usually it doesn’t), try testing with an OS ‘admin’ User ID or Check the java permissions on the client’s machine. Joel Joel Senderjdsen...@earthlink.net

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

2014-10-10 Thread Joel Sender
I’m not sure if this is the issue, but since your address contains a BLANK, have you tried quotes around the URL? HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith

Re: Automated use of the Data Wizard to rename multiple Companies..

2014-10-02 Thread Joel Sender
Could be a feature, rather than a bug. If an update fails to complete, no more records should be processed until the cause of the failure is fixed. Or am I missing something? Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList

Re: Automated use of the Data Wizard to rename multiple Companies..

2014-09-30 Thread Joel Sender
a trigger [i.e. Status(7)=Go] to the 'first record found' in the Staging form. 3. Pushing the trigger to the Staging form starts the rename process filters, including the Lock that will prevent the next escalation from firing too soon. HTH, Joel Joel Senderjdsen...@earthlink.net

Re: Spoon 4.1.0 setting AR field 112 via the stream...

2014-09-26 Thread Joel Sender
Rick, What versions are you running? Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Friday, September 26, 2014 9:45 AM To: arslist

Mid-Tier doesn't remember $LASTID$

2014-09-25 Thread Joel Sender
, running on a VM. I was able to work around the $LASTID$ issue with a Global field, but couldn’t do that for the Display-Only set field not ‘sticking’. Anyone else seen this weirdness? Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email is free from viruses

Re: Mid-Tier doesn't remember $LASTID$

2014-09-25 Thread Joel Sender
Stand alone. Problem is submitting a ‘permit’ and the push to the ‘fee’ form. It’s like the Set Field value doesn’t ‘stick’ to the field. Probably NOT related to the famous ‘sticky bit’ sigh Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion

Re: Resolved Tickets

2014-09-11 Thread Joel Sender
Problem than a re-open. Of course, if they insist and pull rank, open a Change Request to become LESS ITIL compliant see what happens ;-) HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Escalation qualification : DSO

2014-09-10 Thread Joel Sender
runs smoothly every time. HTH and THANKS MISI! Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, September 10, 2014 8:42 AM To: arslist@ARSLIST.ORG Subject: Re

Run Process fails without error message

2014-08-20 Thread Joel Sender
server will sometimes fail to run ARPLUGINs (logging in shows an error), and a reboot fixes it, too. Has anyone else seen this strange behavior? My only workaround is to reboot every night. TIA, Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email is free from viruses

Re: Impact of renaming Sites in ITSM 7.6.04..

2014-08-04 Thread Joel Sender
Have you considered creating Alias names for each site? It would be easier and safer than (hopefully) finding all the instances to be changed. You can use ARImport to bulk load the 'new' names (turn on logging and manually create one to see how to config the import data). HTH, Joel Joel

Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?

2014-08-01 Thread Joel Sender
Burlingame, CA. I can confirm that I haven’t EATEN a Twinkie since I read the ingredients. ;-o Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, August 01, 2014 12:43 PM

Re: Suppress Confirmation Popup

2014-07-23 Thread Joel Sender
'overhead '. If display-only fields are being modified, there's a field property that lets you turn off the change flag for each of them. Or, you can add an active link AFTER all the other workflow, the turn the 'Change_Flag' off (PERFORM) HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552

Re: PERFORM-ACTION-ADD-ATTACHMENT fails

2014-07-08 Thread Joel Sender
filters to run the ADD-ATTACHMENT process. After some investigation, it turned out that the users can easily tolerate the 10 minute delay. Sometimes you can't get there from here, but you can get there from somewhere else Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original

PERFORM-ACTION-ADD-ATTACHMENT fails

2014-07-05 Thread Joel Sender
cases: File pointer is NULL or invalid file pointer. (ARERR 295) Have I missed something basic? Has anyone gotten around this? Thanks in advance, Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email is free from viruses and malware because avast! Antivirus protection

Re: Not so important RANT: CTM:PeopleTravelProfile data could be better organized..

2014-07-01 Thread Joel Sender
Good Point! I thought they were saving it for Y3K Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 01, 2014 10:33 AM

Re: Remedy Developer Performance Metrics

2014-06-03 Thread Joel Sender
measured with a calendar (or stopwatch) 3. Was it delivered within budget? Might require a spreadsheet IMHO, the number of ARS objects, lines of code, characters in a document, or the angle of the sun - all fail to identify the important metrics. HTH, Joel Joel Senderjdsen

Re: Map TIMESTAMP keyword as default value for PDT Variable

2014-03-26 Thread Joel Sender
Just a guess (not near a server right now): $\TIMESTAMP$ Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Wednesday, March 26, 2014 8:23 AM To: arslist

Re: How can I increase user adoption?

2014-03-26 Thread Joel Sender
; time saved (more coffee breaks), etc. You goal is to understand how the change helps them sell it (i.e. web instead of WUT mean less overhead better GUI tool). A secondary point would be how the change helps the enterprise/employer HTH, Joel Joel Senderjdsen...@earthlink.net

Re: Map TIMESTAMP keyword as default value for PDT Variable

2014-03-25 Thread Joel Sender
Try putting it in double-quotes: $TIMESTAMP$ HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris Sent: Tuesday, March 25, 2014 11:22 AM To: arslist@ARSLIST.ORG

Re: Remedy Notification issue

2014-01-12 Thread Joel Sender
it for after the last over-night activity completes. Happy hunting, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Friday, January 10, 2014 11:11 PM

Re: How to transport files to a mainframe

2013-12-15 Thread Joel Sender
Carol, In ARS, use a filter to create a report and save the report to a file. Give the mainframe access to the directory, and it can read it via ftp. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList

Re: How to transport files to a mainframe

2013-12-13 Thread Joel Sender
Carol, It depends upon your access to the mainframe. ARS can send an email, write to a directory that the mainframe can read (i.e. via FTP), publish a web service, etc. It might be best to ask the mainframe team how they prefer to receive it. HTH, Joel Joel Senderjdsen...@earthlink.net

Re: Need help to resolve this issue

2013-10-18 Thread Joel Sender
Maybe: 1. Check to see if workflow is pushing to another form, which could be the Field 1 in the error 2. Verify workflow isn't attempting to write to Field 1: 'pushing all fields' shouldn't include Field 1 Joel Joel Senderjdsen...@earthlink.net310.829.5552 From

Re: Is it just me or is BMC Developer Studio full of bugs?

2013-07-25 Thread Joel Sender
these are new servers running ARS 8.1, and the only activity has been to import the custom applications and data, without any ITSM modules, my feeling is that the DevStudio import is the source of the problem. I'm told BMC support is attempting to recreate the problem ... Joel Joel Senderjdsen

ARS 8.1 Can't Save/Open Forms

2013-07-12 Thread Joel Sender
symptoms. BMC Support has the definitions and logs, however, they said that they have seen this before. So . anyone solved this already? Joel Joel Senderjdsen...@earthlink.net310.829.5552 ___ UNSUBSCRIBE

Re: Escalation to update all of my people records

2013-05-21 Thread Joel Sender
, it will calculate each record only once HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Tuesday, May 21, 2013 5:21 PM To: arslist@ARSLIST.ORG Subject: Esclation

Re: Modifying Incident

2013-05-09 Thread Joel Sender
Or, Open the form in DevStudio and enable Menu options: Mod All is probably unchecked. Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rahul bose Sent: Wednesday, May 08, 2013 8:54

Re: Atrium Upgrade to SP4

2013-05-06 Thread Joel Sender
the link exists (i.e. README.txt) HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Sunday, May 05, 2013 6:50 PM To: arslist@ARSLIST.ORG Subject

Re: Values in the Column didn't appear

2013-04-10 Thread Joel Sender
Validate that the user has access to the fields on the table’s form. Also check permissions on the table’s columns HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem

Re: Write permissions errors with read (floating) license (OT)

2013-04-08 Thread Joel Sender
Mr. Easter, In regard to your new email address: YAHOO, David is still with us! Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter Sent: Monday, April 08, 2013 1:49 PM

Re: Unuser fields in the Incident

2013-03-29 Thread Joel Sender
interfere with your mods. Also, if you contain your workflow in a Guide, and only use the field within the guide (i.e. value not needed after Guide completes) you would be better protected against some future feature stepping on your work. HTH, And have a great unworkweek Joel Joel Sender

Re: Remedy UT 7.6.x

2013-03-21 Thread Joel Sender
clues HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 21, 2013 6:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy UT 7.6.x

Re: Remedy UT 7.6.x

2013-03-20 Thread Joel Sender
Tommy, Before you get too deep in debugging this, you might suggest that these users lock their machines when leaving the office: some wise-guy may be closing the tool. Sometimes the simplest solution is the most effective . Joel Joel Senderjdsen...@earthlink.net310.829.5552 From

Orphaned CMDB records

2012-11-12 Thread Joel Sender
, SystemName equal to NULL also indicates of an orphaned component, correct? Just want to make sure before actually (backing-up and) deleting. TIA, Joel Joel Senderjdsen...@earthlink.net310.829.5552

Re: Learn Remedy Script - Reg

2012-09-30 Thread Joel Sender
Domain\login name For example: mydomain.com\remusername HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Sunday, September 30, 2012 8:37 AM To: arslist

Re: Learn Remedy Script - Reg

2012-09-30 Thread Joel Sender
Use an escalation Qual: NOT('Login ID' LIKE %domainname%) set field: 'Login ID' = domain\ + 'Login ID' HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ratul banerjee Sent

$PROCESS$ on Server

2012-08-23 Thread Joel Sender
. SERVER: ARS 7.6.04 SP3 201201302357 (licensed) SunOS 5.10 Custom app - not ITSM ARS installed running as root. CLIENT: Windows user Tool 7.6.04 Browser: I.E. 8 FF 14.0.1 A (known) bug maybe? TIA, Joel Joel Senderjdsen...@earthlink.net310.829.5552

Re: $PROCESS$ on Server: RESOLVED

2012-08-23 Thread Joel Sender
ARfork.log showed that the server's 'Active Link Run Process Directory' was being prefixed on to the command. By removing the directory specification, the command worked as planned. Thank You! Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action

Re: Data validation in character fields

2012-08-22 Thread Joel Sender
the tmp_field name in work flow. BTW, you could use the REPLACE function to change them into something else, like an * HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent

Re: Building A Custom Application (Just Checking)

2012-08-17 Thread Joel Sender
prototype forms opens the discussion for workflow requirements. Several short cycles later, the prototype proves all the concepts and has identified 'real' specs. The end result will certainly be different than the original screen shots: it will have workflow! HTH, Joel Joel Senderjdsen

BMC Software Announces Agreement With Elliott Management

2012-07-03 Thread Joel Sender
It looks like the war is over. http://www.marketwatch.com/story/bmc-software-announces-agreement-with-elliott-management-2012-07-03 http://www.businessweek.com/news/2012-07-03/bmc-agrees-to-nominate-elliott-picks-to-expanded-board I'm not sure how this will affect us ... Joel Joel Sender

Re: Friday Humor - RESOLVED

2012-06-22 Thread Joel Sender
Q. Honey, does this dress/skirt make my rear end look fat\heavy\big? A. No garment could ever create THAT illusion, dear. ;- Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: To be or not to be a BMC partner

2012-06-19 Thread Joel Sender
-14 http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/ Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday

Re: Development question

2012-06-12 Thread Joel Sender
entries. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, June 11, 2012 5:27 AM To: arslist@ARSLIST.ORG Subject: Development question ** Hi listers

Force Logout after inactivity?

2012-04-26 Thread Joel Sender
keystrokes, which could cause a time-out while entering text. Anyone have a solution? Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend

Re: Force Logout after inactivity?

2012-04-26 Thread Joel Sender
is cancelled, and the current HTTP session is resumed.” There has GOT to be an ARS way to do this (without an active link on every field!) ? Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: Dymanic Text in Trim Text field

2011-08-16 Thread Joel Sender
Use different trim/labels; hide or show as needed. HTH, Joel -Original Message- From: Bhupesh Gupta gupta.bhupesh3...@gmail.com Sent: Aug 15, 2011 11:29 PM To: arslist@ARSLIST.ORG Subject: Dymanic Text in Trim Text field --000e0cd29a48a56e1304aa99811a Content-Type: text/plain;

Re: Web client active link logging. How do I enable this?

2011-08-03 Thread Joel Sender
Terry, Find your record in 'AR System User Preferences' and select the 'Logging' tab. Select the logs you want and save the record. HTH, Joel -Original Message- From: Terry Bootsma tboot...@objectpath.com Sent: Aug 3, 2011 10:52 AM To: arslist@ARSLIST.ORG Subject: Web client active link

WWRUG09: Help Me Explain Why

2009-08-25 Thread Joel Sender
Hi everyone, I need your help. I’ve been asked to create an email message that will help people explain to their management why they should attend WWRUG09. We need to address the decision-makers who approve attendance. The one thing we’ve heard the most is that budgets are ‘tight’. We knew that

Re: Changing case of Login Id

2009-05-26 Thread Joel Sender
-cached and the data is kept clean, as opposed to getting some records 'dirty' and 'cleaning' them all. HTH, Joel *** Joel Sender -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Misi

Re: Creating new ITSM Notifications

2008-09-16 Thread Joel Sender
A cleaner approach (in the User tool instead of the Admin) would be to create an 'EVENT' which will send a message. This is OOB for ITSM7 HTH, Joel *** Joel Sender, Director of Western Operations QMX Support Services, Inc.www.QMXS.com

Fax to Attachment

2008-07-24 Thread Joel Sender
ARS application. Does anyone have any ideas? Thanks, Joel *** Joel Sender, Director of Western Operations QMX Support Services, Inc. www.QMXS.com

Re: Forms in modifed state

2008-06-17 Thread Joel Sender
When you opened the form did you get a pop-up saying that the field layout was automatically fixed? If yes, those are the modifications that would be ‘lost’ if you don’t save the form. Also, if you accidentally moved a field, that mod could be lost. HTH, Joel

Re: ARWARN 70

2008-05-07 Thread Joel Sender
** Just a thought: export the form def and search the def file for the menu name. HTH Joel Joel D. Sender Director of Western Operations QMXS Support Services, Inc. www.QMXS.com -Original Message- From: Action Request System

Re: How to find out the Request ID value of a current new entry

2008-03-06 Thread Joel Sender
** Not sure what you're going to use the Request ID for, but you could use the GUID instead: It's applied to the entry BEFORE submit. For example, you could submit a related entry in another form, passing it the 'parent GUID' Instead of the 'parent Entry_ID'. HTH, Joel

Re: Separation of Duties

2008-03-05 Thread Joel Sender
The best way is to correct the permission groups, as previously explained. In the mean time, you could prevent Admin tool access to the users in the Admin group by giving them a floating license: you need a fixed license AND Admin group membership to use the Admin tool. Remember to hide the AR

Re: Editing closed incidents

2008-03-04 Thread Joel Sender
This is ARS, of course there's a way! Build a filter that runs on MODIFY and checks the Status (and $GROUP$ if some groups CAN modify) which issues an error message (i.e. You can't change this!). Be sure to name your filter in a way that separates it from the OOB filters, so you can keep it

TEST - IGNORE

2007-12-23 Thread Joel Sender
** Ping ARSlist __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers

Re: Problems to migrate ITSM 6.3 to 7.0 with customizations.

2007-12-12 Thread Joel Sender
Vinicius, There is no way to MIGRATE to ITSM 7 from prior versions. ITSM 7 is a different product, with different (ITIL) work process rules. From prior versions of ITSM, you can only CONVERT to ITSM 7. The only way an ITSM 7 project can succeed is to recognize that this is a different product

Re: Remedy 5.1, no permission to requests when searching?

2007-12-05 Thread Joel Sender
Sounds like some hidden field is being set. First select 'editclear all' before the customer runs the search. If still bad, run an Active Link log to see what is being set in the background HTH, Joel * Joel D. Sender Director of Western Operations QMX Support Services, Inc.

Re: Preventing Public from running queries

2007-11-30 Thread Joel Sender
Dwayne, The idea is to check group membership when a window is opened in 'Search' mode. For example: On Form B, create an Active Link that executes 'On Open' with a Run-if $OPERATION$ != Display AND $GROUP$ = Public Then 1. Open Window, Display, where $Entry_ID$ = $LASTID$ 2. Close

Re: Mass Ticket Creation

2007-04-12 Thread Joel Sender
Andy, Try this: 1. Submit one record 2. Export it to CSV (all required fields plus those you will have for the new equipment) 3. Open the exported record in excel (or other spreadsheet). 4. Paste your new data into the appropriate columns 5. Save the file in CSV 6.

Re: Who's in charge of support at BMC? THIS WORKED FOR ME!

2007-03-15 Thread Joel Sender
I too, am greatly disappointed with the level of support BMC provides: Remedy Corp really spoiled us. I have, however, found someone there who actually can do something about it. The manager of Customer Support is a gentleman named WADE (last name withheld to protect his family and allow him to

Re: Bar-code reader/scanner integration with Remedy application?

2007-03-06 Thread Joel Sender
Mike, Phil Bautista, the Official ARSlist Bar Code guru is out on assignment: I'll try to fill his big shoes.\ Wired or wireless, a bar code scanner will read the data and push it to the attached device. Typically, a the scanner (or its wireless base station) will plug into a Y-connector and

Re: Server switch stumper

2007-03-05 Thread Joel Sender
** Sounds like a file cache problem: 1. Close ARUSer 2. Delete almost all the files sub folders in HOME. 3. EXCEPT “ARCMDS”. DO NOT DELETE “ARCMDS” 4. Open ARUser HTH, Joel ___ Joel D. Sender Director of Western Operations QMX SUPPORT SERVICES, INC.

Re: ARS 7.0.1 Install crashes - Solved

2007-02-04 Thread Joel Sender
Thanks to everyone who responded to me directly. Although I don't know why you didn't reply directly to the ARSlist, I appreciate your thoughts. There were two errors: 1. I was on a brand new Win2003 server and didn't change the Windows Manager default to NOT hide 'System Files'. This prevented

Re: Submit email creates many, many CR tickets off one e-mail!!

2006-11-16 Thread Joel Sender
It sounds like ESP job-abend monitoring software is reporting each time a ping goes unanswered. Try filtering out the redundant notifications: Filter #1, blank run-if, set fields from the current $SCHEMA$, qual = whatever would be a duplicate entry, set a char_field with 'entry_id', if no match

The Service Desk of the Future By Doug Mueller

2006-09-26 Thread Joel Sender
Interesting article: The Service Desk of the Future By Doug Mueller http://www.sda-asia.com/sda/article/psecom,id,115,srn,1,nodeid,1,_language,S ingapore.html Check out the Bio at the bottom ... Joel ___ Joel D. Sender Director of Western Operations QMX SUPPORT SERVICES,