Re: Escalations aborts after exception - remedy 9

2015-12-15 Thread LJ LongWing
I would contact BMC with this...sounds like a bug in the new Java code. On Tue, Dec 15, 2015 at 9:39 AM, SUBSCRIBE arslist Anonymous < remedyiss...@gmail.com> wrote: > Hello! > > I am running into an issue with remedy 9.0.1 escalations. We have an > escalation that pushes the data from a view for

Re: License Monitor Application 'LicMon'

2015-12-10 Thread LJ LongWing
yea...I suppose you could do thatthe information in that form is coming from a plugin, that uses the api to provide the table contents...so, you should be able to use the same source as the table and provide the proper queries to do what you needthat might be an option. On Wed, Dec 9, 2015

Re: License Monitor Application 'LicMon'

2015-12-10 Thread LJ LongWing
Hello Anonymous, The problem is that the native Remedy workflow doesn't have access to the API, and you need access to the API to be able to determine who is currently logged on, and do that sort of license monitoring. Because of this...you can't replace it with Remedy workflow. You could replace

Re: Web Service performance - MidTier

2015-11-24 Thread LJ LongWing
Terry, One major difference between pulling it up in the Mid-Tier, and pulling it back via web services is this. Mid-Tier - Pulls the results list for ~500 entries, and pulls all fields for 1 record Web Service - Pulls ALL fields for ~500 records So, you can see how the Web Service might take a b

Re: Is the list functioning??

2015-11-23 Thread LJ LongWing
seems to be working properly :) On Mon, Nov 23, 2015 at 12:59 PM, Joe D'Souza wrote: > ** > > I do not think I have received any emails for a while now (at least since > Saturday) > > > > Joe > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___

Re: Table Field Grabber

2015-11-12 Thread LJ LongWing
hey Jason...what's the list price? On Thu, Nov 12, 2015 at 12:47 AM, Thomas Miskiewicz wrote: > ** > Hey Jason, > > just place an order with us. Sent to the details to your private email. > > > Thanks > Thomas > > On Wed, Nov 11, 2015 at 11:54 PM, Jason Miller > wrote: > >> ** >> U... AWESO

Re: Table Field Grabber

2015-11-12 Thread LJ LongWing
That's pretty coolI like it :) On Wed, Nov 11, 2015 at 2:13 PM, Thomas Miskiewicz wrote: > Hi folks, > > we cranked out an awesome add-on that we called the Table Field Grabber. > Please check out the 1 Min video: https://vimeo.com/145406896 > > What do you guys think? > > > Thanks > > Thoma

Re: REST and Remedy8

2015-11-10 Thread LJ LongWing
st a quick note to say Thank you for this. It is awesome. > > Cheers > Brad > > On Fri, Oct 30, 2015 at 4:02 PM LJ LongWing wrote: > >> ** >> Frex, >> The plugin I wrote for Engage this year ( >> http://remedylegacy.com/tools/restful-api-plugin/) does e

Re: Serious flaw in BMC Remedy Licensing

2015-11-02 Thread LJ LongWing
..but in theory not impossible On Mon, Nov 2, 2015 at 11:02 AM, John Sundberg < john.sundb...@kineticdata.com> wrote: > ** > Just wondering — say you wrote your own console … how can you not “tap” > the license unless you need it? > Is this reserved only for the BMC pro

Re: Serious flaw in BMC Remedy Licensing

2015-11-02 Thread LJ LongWing
Ryan, As I understand it, this isn't a 'flaw' that needs to be 'backported'...but instead, a change in direction from their long standing stated policies. As I understand it, and somewhat agree with...the reason that a Float Write is accompanied by doing a query, instead of at attempt to write, is

Re: REST and Remedy8

2015-10-30 Thread LJ LongWing
Frex, The plugin I wrote for Engage this year ( http://remedylegacy.com/tools/restful-api-plugin/) does exactly what you are looking for. You install the plugin (per instructions) and it allows for consumption of Restful services, in all 'modern' versions of Remedy all the way back to 7.x. Even 9

Re: Creating Custom Objects via Java API

2015-10-29 Thread LJ LongWing
Chike, I'm not surprised that you are having difficulty with this...it's not straight forward in any way...but, I'll point you to a Communities thread that discusses exactly this scenario and provides the answers I hope you are looking for https://communities.bmc.com/thread/72077 If you have addi

Re: Verizon Walnut Creek,CA Remedy position

2015-10-26 Thread LJ LongWing
Sam, I believe he was looking for what a 'good rate' for a developer in Walnut Creek would be, vs one in New Yorkthe cost of living may be drastically different. http://www.bestplaces.net/cost_of_living/city/california/walnut_creek vs http://www.bestplaces.net/cost_of_living/city/new_york/new_

Re: Run process command fails

2015-10-26 Thread LJ LongWing
jdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, October 26, 2015 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Run process command fails ** Joel, There are two reasons I can think of that world

Re: Run process command fails

2015-10-26 Thread LJ LongWing
Joel, There are two reasons I can think of that world cause the delete too fail 1. The user performing the command doesn't have access to singe past of the effort 2. The file in question I'd in use and cannot be deleted So, to eliminate 2, can you delete the file manually? Too eliminate 1, m

Re: User tool and Newer AR server

2015-10-20 Thread LJ LongWing
t; ** > > 1000 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Tuesday, October 20, 2015 11:31 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: User tool and Newer AR server > > > > ** &g

Re: User tool and Newer AR server

2015-10-20 Thread LJ LongWing
20k comes from as I did a grep on the server and couldn’t find any place where I have 20k From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, October 20, 2015 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: User tool and Newe

Re: User tool and Newer AR server

2015-10-20 Thread LJ LongWing
Fred, Do you have your server properties set to return a maximum of 20K records? On Tue, Oct 20, 2015 at 9:00 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > We just found another place where a newer AR Server breaks using the User > Tool. (Yes I know, we are trying to get users to

Re: Character field data base name is showing as Database ID

2015-10-09 Thread LJ LongWing
that >> duplicate by using its database ID as the name to prevent an absolute error >> resulting in an import error. >> >> >> >> Joe >> >> >> -- >> >> *From:* Action Request System discussion list(ARSList) [mailt

Re: RoD limitations...

2015-10-08 Thread LJ LongWing
id not have any kind of direct control on the > underlying DB’s or OS. > > > > So assuming that things change, ideas evolve, systems get smarter, (users > get dumber J ), I was wondering what has changed. > > > > In fact it would be nice to know what were the differences bet

Re: (probably a dumb) SmartIT question

2015-10-08 Thread LJ LongWing
William, So...I'll state at first that I'm 0% familiar with SmartIT, and you know it better than me at this moment.but, with that said. It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' type client, meaning that I don't believe that SmartIT fires Active Links, and

Re: Character field data base name is showing as Database ID

2015-10-08 Thread LJ LongWing
I assume you are just exporting the def from one server using Admin tool and importing to the other server? Are your Server and Admin tools matching versions? On Thu, Oct 8, 2015 at 1:01 AM, Vidyasagar Kommu wrote: > Hi All, > > We have created a new regular form in this form we have the charac

Re: RoD limitations...

2015-10-07 Thread LJ LongWing
Really? I didn't realize that BMC was producing anything other than a hosted Remedy...didn't realize that there were limitations to what the system could do On Wed, Oct 7, 2015 at 3:29 PM, Joe D'Souza wrote: > ** > > I had raised this once a long time ago to get a sense of what flavor from

Re: Logout user after session timeout.

2015-10-05 Thread LJ LongWing
The problem with API is that it interacts with the server, not the client, and without a client component, you can't interact with it...So you could write some API thing, but would still need an AL that does the actual logout. On Mon, Oct 05, 2015 at 8:01 PM, Abhishek Chaturvedi < abhishekchat...

Re: Best and most recent well behaved ARServer version for upgrade

2015-09-30 Thread LJ LongWing
about it yet. > > > > -Rick > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Wednesday, September 30, 2015 8:06 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Best and most re

Re: Best and most recent well behaved ARServer version for upgrade

2015-09-30 Thread LJ LongWing
Mark, I've had a few corner issues with 9.0.x...but overall the server is stable. As you stated...there is an SP1 for it which I can recommend On Wed, Sep 30, 2015 at 8:55 AM, Marc Burick wrote: > ** Good morning. > Can you suggested the newest and most stable version of ARServer that is > supp

Re: How does one track down a missing or broken DB table (ARERR 481)?

2015-09-24 Thread LJ LongWing
Rick, I recommend this article :) https://docs.bmc.com/docs/display/public/ars81/Running+the+database+consistency+checker On Thu, Sep 24, 2015 at 9:27 AM, Rick Westbrock wrote: > ** > > A while back my development server started throwing ARERR 481 on startup > where the log only says "Requested

Re: Prevent User from using Client Tool

2015-09-23 Thread LJ LongWing
ic/ars81/List+of+Client+Type+ID] Thad On Wed, Sep 23, 2015 at 2:25 PM, LJ LongWing < lj.longw...@gmail.com [lj.longw...@gmail.com] > wrote: ** Possibly, but, one possible down side to that is that you need to ensure any integration that utilize the API are upgraded to use an API never tha

Re: Prevent User from using Client Tool

2015-09-23 Thread LJ LongWing
Possibly, but, one possible down side to that is that you need to ensure any integration that utilize the API are upgraded to use an API never than that as well :) On Wed, Sep 23, 2015 at 3:16 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > ** > > Another way would be to set the Min

Re: Prevent User from using Client Tool

2015-09-23 Thread LJ LongWing
Keith, Create a shared workflow that fires on window open of your main forms. Check the $CLIENT_TYPE$ keyword and any time the client type = 3, display a message saying that they aren't authorized to use that tool anymore, and then do an 'Exit App' run-process, which will shut down the client... O

Re: Developer Studio private queue

2015-09-22 Thread LJ LongWing
Every Remedy server has exactly 1 thread that changed can bee made on, 390600, it's not possible to make changes on any other thread, and as such, not possible to assign each developer their own queue. On Tue, Sep 22, 2015 at 2:35 AM, BradRemedy < bradrem...@gmail.com [bradrem...@gmail.com] >

Re: ISO22301?

2015-09-21 Thread LJ LongWing
Google is your friend On Mon, Sep 21, 2015 at 7:41 PM, GBGupta < gbgu...@gmail.com [gbgu...@gmail.com] > wrote: Hi I am trying to respond to a prospective customer who asked how our company meets ISO 22301 standards. Does anyone know what this is, is there a matrix to say how we can meet thi

Re: Question on overlays - when?

2015-09-11 Thread LJ LongWing
Yes, 7.6.03 did not have overlay, 7.6.04 did :) On Fri, Sep 11, 2015 at 8:24 AM, Walters, Mark < mark_walt...@bmc.com [mark_walt...@bmc.com] > wrote: **My bad – it was 7.6.04. From: Walters, Mark Sent: 11 September 2015 15:59 To: arslist@ARSLIST.ORG Subject: RE: Question on overlays - when?

Re: Custom Filter Plug-In Failing

2015-09-10 Thread LJ LongWing
] ] On Behalf Of LJ LongWing Sent: Wednesday, September 9, 2015 5:18 PM To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG] Subject: Re: Custom Filter Plug-In Failing ** What sort of problems is it reporting? On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy < jlock...@gmail.com [jlock...@gmail.co

Re: Custom Filter Plug-In Failing

2015-09-09 Thread LJ LongWing
What sort of problems is it reporting? On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy < jlock...@gmail.com [jlock...@gmail.com] > wrote: Good Afternoon List, Has any encountered an issue with a custom C filter plug-in that started with 7.6.4 SP5 or 8.1 SP1? We have a custom C filter plug-in th

Re: Integration with Jira question.

2015-08-31 Thread LJ LongWing
> wrote: > > ** > > NO, you should not LJ. I, too, shall be waiting in the wings for this one > as this’ll be a huge win for us. > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ > LongWing

Re: Integration with Jira question.

2015-08-30 Thread LJ LongWing
http://remedylegacy.com otherwise, you can wait till it's released to get your copy and try it out :) On Sun, Aug 30, 2015 at 6:28 AM, LJ LongWing wrote: > Wow, didn't finish that email before send :) > > Geetika, > I'm releasing a Restful plugin at Engage in a little ov

Re: Integration with Jira question.

2015-08-30 Thread LJ LongWing
Wow, didn't finish that email before send :) Geetika, I'm releasing a Restful plugin at Engage in a little over a week, it should allow for integration with consuming Jira services. Check out my site for a preview copy if http://remedylegacy.com On Sun, Aug 30, 2015 at 6:25 AM, < lj.longw...@gm

Re: Integration with Jira question.

2015-08-30 Thread LJ LongWing
Geetika, I'm releasing a Restful plugin On Sat, Aug 29, 2015 at 11:36 AM, GBGupta < gbgu...@gmail.com [gbgu...@gmail.com] > wrote: Hi, I need some help trying to understand if there is a way to integrate remedy Incident to a Defect in JIRA? Is there any plugin out there? Or how would I be able

Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function...

2015-08-26 Thread LJ LongWing
der if there is a “configuration” file somewhere within the Developer > Studio’s installation path that we can modify ourselves to change this > behavior to what is expected.?? > > > > Joe > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: &

Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function...

2015-08-25 Thread LJ LongWing
Joe, I logged a defect with BMC (SW00487794) regarding this, and other functions that aren't color coded properly in Dev Studio On Tue, Aug 25, 2015 at 10:26 AM, Joe D'Souza wrote: > ** > > Right upto version 8.1.2 of the Remedy Developer Studio, if we were to set > a character field extracting

Re: 508 Compliance

2015-08-21 Thread LJ LongWing
o much to it, there is no simple answer I am > finding. > > Thanks, > > Teresa > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Friday, August 21, 2015 2:29

Re: 508 Compliance

2015-08-21 Thread LJ LongWing
I would start with this search on BMC's Documentation https://docs.bmc.com/docs/dosearchsite.action?queryString=508&startIndex=0&where=ars81 On Fri, Aug 21, 2015 at 1:25 PM, Fannin, Teresa S. < teresa.s.fan...@accenturefederal.com> wrote: > ** > > All, > > I believe that 8.1 is 508 compliant, ca

Re: Thanks for everything...

2015-08-20 Thread LJ LongWing
Good luck in your future endeavors, wherever they take you. On Aug 20, 2015 8:01 PM, "Larry Robinson" wrote: > ** > Dear ARSlist, > > The time has come for me to offer you my thanks and to say farewell. NC > State university has completed it's transition from BMC ARS to ServiceNow. > I was part o

Re: What is it about the ARSlist that keeps you here rather than Communities

2015-08-18 Thread LJ LongWing
John, I was involved in some of the discussions about what you had said on the communities that may have been edited/deletedI don't recall any of the specifics, but I can tell you that the discussion was around whether or not your statements were purely inflammatory in nature or not. I do reca

Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL...

2015-08-17 Thread LJ LongWing
age----- > From: LJ LongWing > To: arslist > Sent: Mon, Aug 17, 2015 2:54 pm > Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using > WSDL... > > ** > Joe, > One other option you could possibly look into would be DSO > > On Mon, Aug 17, 2015 at 1

Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL...

2015-08-17 Thread LJ LongWing
Joe, One other option you could possibly look into would be DSO On Mon, Aug 17, 2015 at 12:40 PM, Joe D'Souza wrote: > ** > > On paper – the easy answer is “this should work”. > > > > However a few years ago (maybe 3 years ago) I was attempting to prototype > communication between a 7.6.04 syste

Re: a thread I haven't seen yet about BMC:Engage

2015-08-17 Thread LJ LongWing
Holiday travel? I'm flying in Tuesday, out Friday, no holiday travel for me :) On Aug 17, 2015 11:13 AM, "Jason Miller" wrote: > ** > Yeah. The trip was almost cancelled when when my manager found out that > she was going to be paying holiday pay for two of us on a travel day. She > would have n

Re: a thread I haven't seen yet about BMC:Engage

2015-08-17 Thread LJ LongWing
Apparently same date/place next year too :)I'll be there this year toomy topic is on Thursday @ 1:30 :) On Mon, Aug 17, 2015 at 7:44 AM, Jamie wrote: > I will be there as well. There looks to be a lot of good topics this > year, I only wish they had planned it away from Labor Day weeken

Re: Query question

2015-08-12 Thread LJ LongWing
Todd, With that in mind.you can take a MONTH($DATE$) to capture today's month value, then from that you can build a query of 'DateField' > month-1/1/year AND 'DateField < month/1/year and then pass that as the qualification to the report...it'll take a bit (truly not much) workflow to grab the

Re: Export definitions options ==> Bug or feature??

2015-08-12 Thread LJ LongWing
Joe, Consider it a feature :) First line of an XML def export is If appending more to the end, you can't add another '...whereas when doing an append for regular def, you can just add things to the end... Sowhile none of this is saying that it couldn't be overcome and do appends on XML

Re: EXTERNAL: Re: Audit Form

2015-08-07 Thread LJ LongWing
evelopment Analyst > Lockheed Martin - MST Moorestown Region > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > *From:* Action Request System discussion list(ARSList) [mailto: &g

Re: Audit Form

2015-08-07 Thread LJ LongWing
ARInside of the system already, or are able to run one :) On Fri, Aug 7, 2015 at 10:52 AM LJ LongWing wrote: > Hmmmif you have relationships turned on on the server, the form that's > auditing TO the audit form should show up as a relationshipor if you > have an ARInside of th

Re: Audit Form

2015-08-07 Thread LJ LongWing
Hmmmif you have relationships turned on on the server, the form that's auditing TO the audit form should show up as a relationshipor if you have an ARInside of the server, that should show it too On Fri, Aug 7, 2015 at 10:51 AM Koyb P. Liabt wrote: > ** > > Thanks LJ. How do you know

Re: Audit Form

2015-08-07 Thread LJ LongWing
I would personally just move the form that created the audit formthat action should auto-create the audit form for you :) On Fri, Aug 7, 2015 at 10:28 AM Koyb P. Liabt wrote: > ** > Hi, > > I am trying export an audit form from Server A to Server B. > When I import the audit form on server B

Re: Transition from 7.6.4 to 8.1 impact to reporting?

2015-08-06 Thread LJ LongWing
.6.04? Clarify? Roll your own? No problem! > > You can keep your valuable data! > > > http://www.softwaretoolhouse.com/ > > > > > > > > > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf

Re: Transition from 7.6.4 to 8.1 impact to reporting?

2015-08-06 Thread LJ LongWing
there is not a fundamental shift or anything if that's what you are asking :) On Thu, Aug 6, 2015 at 10:48 AM Joanne Janssen wrote: > ** > All, > > Our organization is transitioning from V7.6.4 to V8.1 and I am responsible > for a number of reports. I have been assured by the team that there ar

Re: MYIT 2.5 / ElastiSearch Versions / Mongodb versions

2015-08-06 Thread LJ LongWing
Brad, I hate to say this, but BMC has a history of using older versions of things...not that they are 'old' at the time they start using them, but by the time they hit production, they are typically moderately old, and they don't work aggressively to stay up to date on the newer versions and adjust

Re: OT: ServiceNow Developer Needed in Santa Monica, CA

2015-08-05 Thread LJ LongWing
> ** > > I knew someone would post the question. Just should have bet is would have > been you. > > > > Howard > > > > *Howard Richter, Senior Remedy Administrator* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > ars

Re: ServiceNow Developer Needed in Santa Monica, CA

2015-08-05 Thread LJ LongWing
Anna, I'm not bashing you, I'm just curious, why you would come to a discussion list dedicated to Remedy discussion looking for a SNOW Developer? On Wed, Aug 5, 2015 at 1:04 PM Anna Peters wrote: > ** > > > > Good Afternoon, ARSLIST! > > > > The Digital Media Services division of one of the lar

Re: Mid-tier configuration question

2015-07-29 Thread LJ LongWing
eventually > the CMDB will be active too) and the default home page is the "IT Home". > If that works in a similar manner to the regular "AR Home" page, then > having duplicated application options would cause too much confusion. > > I'll see if we have an

Re: Mid-tier configuration question

2015-07-29 Thread LJ LongWing
Dave, Depending on your configuration and what apps you have, if you enable more than one application server in your Mid-Tier, especially if they are servers that are part of a server group, you may find that your home page application links are duplicated for each server you add...which is typical

Re: Overlay an already Overlaid Form???

2015-07-24 Thread LJ LongWing
iginal Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Friday, July 24, 2015 9:11 AM > To: arslist@ARSLIST.ORG > Subject: Re: Overlay an already Overlaid Form??? > > ** > not sure...but is it o1 or 0

Re: Overlay an already Overlaid Form???

2015-07-24 Thread LJ LongWing
not sure...but is it o1 or 01? On Fri, Jul 24, 2015 at 6:12 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS wrote: > I noticed when exporting our HPD:Help Desk form to a .def file that there > is a HPD:Help Desk form, a HPD:Help Desk__o form and a HPD:Help Desk__01 > form. > > We are on 8.1sp2

Re: Security issue with 7.6.04 sp5 midtier

2015-07-22 Thread LJ LongWing
Wellbased on my understanding of 'Limited Support', it essentially means that they reserve the right to tell you to go take a hike if they feel like it...and it sounds like that's exactly what they have done. What you might try is setup some new Remedy 9 Mid-Tier servers...they should work jus

Re: Intergration BMC Remedy - MS Dynamics

2015-07-08 Thread LJ LongWing
Pamela, Remedy's latest release (9.0) publishes the Remedy contents via Restful API, allowing you to create/update/query/delete through that interface, but Remedy still does not have a native method available to consume Restful API's published by other vendors. I have an ARDBC plugin I'm developin

Re: URGENT: Company without service because of ARERR 337, but it has the license applied.

2015-06-29 Thread LJ LongWing
Apparently not. Is this a virtual Remedy server, or physical? If Virtual, ensure that it has a static MAC, not a dynamic one. If the machine has multiple NIC's, ensure that the 'primary' one enabled is the one that the Remedy server was licensed under. On Mon, Jun 29, 2015 at 2:50 PM, Pamela Mo

Jira?

2015-06-19 Thread LJ LongWing
All, I have need of accessing a Jira system available from the public internet for a project that I'm working on for Engage. I don't have Jira...I was wondering if anyone has one available on the internet, and if they would be willing to grant me access to said system so I can do some coding again

Re: AR Server Restart Issue

2015-06-15 Thread LJ LongWing
Kelvin, I'm not 100% sure what causing it...but it's a fault in the Remedy server. I recommend upgrading to SP5 and see if it continues occurring. If it does, you have bigger issues because 7.6.04 is now on limited support, so possibly not being fixed if you are still having issues...but a later s

Re: API creating TAS - (ORA-01407: cannot update ("ARADMIN"."T1269"."C8") to NULL) (ARERR #552)

2015-06-12 Thread LJ LongWing
Tim, Due to the fact that Mid-Tier is nothing more than an API Client of the Remedy Server, I can tell you that all things are possible through the API :) The trick is figuring out what fields are set to what values via what workflow. Mid-Tier executes active links to populate various things befo

Re: Does remedy 8.1 have or support a Croom PostgreSQL plugin

2015-06-11 Thread LJ LongWing
Well Croom, if I remember correctly is the last name of a gentlemen that used to develop software for Remedy...this article http://ars-action-request-system.1.n7.nabble.com/OT-Croom-Consulting-td70571.html seems to indicate that he decided to get out of the rat race some time ago So...your options

Re: Help out a fellow lister...

2015-06-10 Thread LJ LongWing
According to the Wiki I was reading...while not the same...they come from a common parent...which would make them brothers of sorts...not the same...yet similar :) On Wed, Jun 10, 2015 at 1:54 AM, Misi Mladoniczky wrote: > Hi, > > CentOS and RHEL are supposed to be the exact same thing. I have n

Re: Does remedy 8.1 have or support a Croom PostgreSQL plugin

2015-06-10 Thread LJ LongWing
Or you could build an ARDBC plugin that does that On Tue, Jun 9, 2015 at 11:58 PM, Randeep Atwal wrote: > ** > > > https://dbaspot.wordpress.com/2013/05/29/how-to-access-postgresql-from-oracle-database/ > > Follow instructions to create a dblink and then build a view form in Dev > studio tha

Re: Help out a fellow lister...

2015-06-09 Thread LJ LongWing
William, Countless thousands (my own personal estimate) of Remedy systems are running in 'unsupported configurations'...including many that people on this list support daily. I know this is something that some customers will not like, but others happily go down un-maintained roadsUnsupported d

Re: Can't login from UI, but developer studio

2015-05-29 Thread LJ LongWing
fly with an RPG but it works when > needed. If it continues to happen you should find the root cause and tune > the system to help alleviate the contention. > > Jason > > On Fri, May 29, 2015 at 10:04 AM, LJ LongWing > wrote: > >> ** >> It sounds like it could be

Re: Can't login from UI, but developer studio

2015-05-29 Thread LJ LongWing
It sounds like it could be a Threading situation? Dev Studio connects on RPC 390600you could try configuring your UI to connect on that port as wellif it can, that might indicate that the threads that handle the standard connections are busy with other work. On Fri, May 29, 2015 at 10:52

Re: Impact of Removing the defined OTB indexes from a form

2015-05-28 Thread LJ LongWing
Whatever was defined in their workflow that was going to utilize that index won't be able to and performance could suffer as a result. On May 28, 2015 3:07 AM, "Madhu V" wrote: > Hi , > > Can you please let me if there will be any impact if we remove the OTB > defined indexes from the OTB form? >

Re: Tip message showing in + fields

2015-05-27 Thread LJ LongWing
> > "key" : "value", > > you need to change the "value" part of the array if you want to change > the message I guess. > > > > This is for English. If you want to change the messages for other > locales, check the LocalizedMessages_xx_yy.js

Re: Single Sign On (SSO) with CAS

2015-05-26 Thread LJ LongWing
Alex, Anybody that is willing to provide help to the community is appreciatedso, while I don't currently have any use for that information, I never quite know where I'm going to be next month/year, and I might find the information useful, so, if you don't mind, please, post :) On Tue, May 26,

Re: Tip message showing in + fields

2015-05-26 Thread LJ LongWing
May 26, 2015 at 1:19 PM, Atul Vohra wrote: > ** > > Image attached. Thanks > > Atul > Original Message > Subject: Re: Tip message showing in + fields > From: "LJ LongWing" >

Re: Tip message showing in + fields

2015-05-26 Thread LJ LongWing
Atul, Gmail seems to have stripped your screen shot...you might want to provide it as plain text, or try it again as an attachment. On Tue, May 26, 2015 at 1:01 PM, Atul Vohra wrote: > ** > > Hi > > We are on ARS 7.6.04 (linux, Oracle 11.x) > > [IMAGE REMOVED] > > We want to modify the above mes

Re: Looking for.....

2015-05-22 Thread LJ LongWing
The name of the tool might be nice :) On May 22, 2015 11:02 AM, "richard@bwc.state.oh.us" < richard@bwc.state.oh.us> wrote: > ** > > A while ago I found a neat utility program that was a big help in > understanding and specifying “permissions and roles” > > but it also used a file TABCTL.

Re: Pre install settings for MAPI not selected

2015-05-22 Thread LJ LongWing
Check the registry for that service and verify that it's pointed to the correct jre. On May 22, 2015 6:17 AM, "Harsh" wrote: > ** > Hi All, > > Thanks for your inputs now email is start going out from the server, but > if i start emailstart.bat file from command prompt it starts working. > But in

Re: 911: Upgrade to 8.1.2

2015-05-19 Thread LJ LongWing
The delta data tool migrated data, not forms/workflow On May 19, 2015 9:59 AM, "KathyMorris" wrote: > ** > > Hi all, > > > > When upgrading from AR System 7.5 /ITSM 7.0.3, oracle 11 G – we are > running into some challenges bringing the forms/AL/Filters over. > > When using Remedy Migrator 8.1.2,

Re: Adding Line feed to search menu items

2015-05-18 Thread LJ LongWing
David, You could do some workflow on 'Menu' that auto appends a carriage return after each linethis would leave a blank line at the end of your selection that you would need to 'clean up', maybe on loose focus...but in theory, possible. On Mon, May 18, 2015 at 7:24 AM, David Boylan wrote: >

Re: ARS v9.0 - New Server Object - Associations

2015-05-15 Thread LJ LongWing
its competitors through the years. > > Rick > On May 15, 2015 9:17 AM, "LJ LongWing" wrote: > >> ** >> It's been a few years since I took the Force.com trainingbut I seem >> to remember that you could say something similar to 'I want this field on >

Re: ARS v9.0 - New Server Object - Associations

2015-05-15 Thread LJ LongWing
It's been a few years since I took the Force.com trainingbut I seem to remember that you could say something similar to 'I want this field on this form to be the value on that form (here is the definition of how to get the other value 'association')and then from that point forward, the two

Re: Changing a Remedy Login ID In Bulk

2015-05-14 Thread LJ LongWing
ll me its free! > > > > On Thursday, May 14, 2015 11:29 AM, LJ LongWing > wrote: > > > ** > Scott, > You may want to check out this utility > https://communities.bmc.com/docs/DOC-33524 > > > On Thu, May 14, 2015 at 9:22 AM, Scott Hallenger > wrote: > > *

Re: Changing a Remedy Login ID In Bulk

2015-05-14 Thread LJ LongWing
Scott, You may want to check out this utility https://communities.bmc.com/docs/DOC-33524 On Thu, May 14, 2015 at 9:22 AM, Scott Hallenger wrote: > ** > Hello Lister's, > I was wondering if it is possible to update/change an existing Remedy > login ID of it were to be exported with its GUID or e

Re: Best and well behaved 8.x ARServer relese

2015-05-13 Thread LJ LongWing
Marc, Your post is a bit confusing...you say you want the latest stable 8.x, while still using 7.6.04 SP5the latest stable 8.x is 8.1.02...the latest version is 9.0... On Wed, May 13, 2015 at 12:11 PM, Marc Burick wrote: > ** Howdy List, > We are currently on ARServer 7.6.4 sp3 and consideri

Re: Fixing old overlays using Analyse Overlay Option for Disabled Overlay objects

2015-05-08 Thread LJ LongWing
Onkar, Sounds like a bug in the version of Dev Studio you are usingtry it with the latest/greatest and open a defect with BMC if it's still happening. On Fri, May 8, 2015 at 6:22 AM, onkar shinde wrote: > ** > Hello List, > > I am fixing/adjusting the customizations for overlay objects using

Re: Active Links with macro actions in them..

2015-05-05 Thread LJ LongWing
Joe, If you check the Run-If of these AL's you will find that they have something similar to $CLIENTVERSION$ < 5.xso, they are there to service REALLY old client versions connecting to your REALLY new Remedy server. They have been converted and counterparts of them exist that utilize the new ac

Re: CMDB Question

2015-05-01 Thread LJ LongWing
I'm 99% sure that you are not 'allowed' to overlay CMDB forms...it breaks things...fyibut, when you say you aren't able...are you in best practice mode?...what sort of error do you get? On Fri, May 1, 2015 at 9:53 AM, Koyb P. Liabt wrote: > ** > Hi, > > I added some custom fields via an over

Re: Checkbox Column workflow

2015-04-30 Thread LJ LongWing
> > Mark > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Wednesday, April 29, 2015 2:43 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Checkbox Column workflow > > > >

Re: Atrium integrator AROutput detects bogus field length violation?

2015-04-29 Thread LJ LongWing
but this seems pretty darn basic for nobody > else to have run into it yet. > > -Andy > On Apr 29, 2015 5:07 PM, "LJ LongWing" wrote: > >> ** >> >> Andy, >> You could try setting a file on the field to do a left() to see if that >> let

Re: Atrium integrator AROutput detects bogus field length violation?

2015-04-29 Thread LJ LongWing
Andy, You could try setting a file on the field to do a left() to see if that let's it through On Apr 29, 2015 4:02 PM, "Andrew Hicox" wrote: > ** > > Hi everyone, > > I know this isn't strictly ARS, but I thought I'd ask here. > > AI has me pulling my hair out, and at this rate, I'll be bald by

Re: Consulting opportunity

2015-04-29 Thread LJ LongWing
em discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Wednesday, April 29, 2015 5:31 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Consulting opportunity > > > > ** > > Hey Todd, > > You made no mention as to 'where&#x

Re: Consulting opportunity

2015-04-29 Thread LJ LongWing
Hey Todd, You made no mention as to 'where' this person needs to be in order to be interested in this position. On Wed, Apr 29, 2015 at 2:52 PM, Todd Grimmett wrote: > Our client is looking for a consultant who has an understanding of IT > Service management. They are looking for a resource to p

Re: Checkbox Column workflow

2015-04-29 Thread LJ LongWing
SList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Wednesday, April 29, 2015 1:02 PM > To: arslist@ARSLIST.ORG > Subject: Re: Checkbox Column workflow > > ** > Mark, > Remedy doesn't provide capabilities to 'select' a rowyou have run &

Re: Checkbox Column workflow

2015-04-29 Thread LJ LongWing
Mark, Remedy doesn't provide capabilities to 'select' a rowyou have run processes that allow you to clear all selections, to select all rows, determine if a row is selected or notbut not the ability to change the selection status of an individual row. On Wed, Apr 29, 2015 at 11:56 AM, Brit

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