Really, BMC ought to have dedicated psychics standing by on their upgrade
hotline.
Jennifer Meyer
P.S. In the interest of full disclosure, my name really is Jennifer Meyer. My
maiden name was Jennifer Spaeth. While in elementary school, I went by my
step-father's last name, which is Schick,
Grep -v annoying message log file name ought to show you all lines of the
file without the message.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Friday, October 07, 2011 3:11 PM
To:
infrastructure should be part of the package... especially in 2011.
Also, I too want to live in Theory... :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Monday, September 26, 2011 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG
Good point, David. I'm sure if more remote positions were advertised, ALL of
us would jump on them. The availability of more remote work could seriously
reduce the negotiating leverage that Remedy Developers have in demanding their
wages and conditions.
Jennifer Meyer
-Original
My husband is in Arlington at the Doubletree. He says the WWRUG has taken up
all the hotel rooms.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jlbess
Sent: Monday, September 19, 2011 4:45 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Wonderful, Misi. Your work on RRR|Chive is amazing.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
There is an Internet Explorer plugin called Iespell available for free download
from Microsoft. Other browsers come with spell check built in.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM
I've found that the Dolphin Browser on an Android does work with ITSM-however,
the screen doesn't scroll sideways.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Wednesday, September 14, 2011 4:15 PM
To:
applications?
**
Does it work on an iPhone that has Dolphin installed?
Joe
From: Meyer, Jennifer Lmailto:jennifer.me...@nc.gov
Sent: Wednesday, September 14, 2011 4:41 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Has anyone used
Rick,
I imagine if the original email had included information regarding the
edibility, size shape, and aerodynamic properties of the product, people might
have understood the product better. You communication certainly cleared that
up for me.
Jennifer Meyer
Remedy Technical Support
Thank you for posting such good points, LJ Jason.
We are a very small community, but another issue is the flux of the community.
A small percentage of people in the community have been on this list for a
decade (or longer). A very large percentage trolls the list, but doesn't
regularly
Thank you for starting the new topic, Matt.
Before we begin develop a standard, let's address questions regarding the
relevance of data to be captured in the database id.
Assumptions
Given the range of database ids is 600,000,000 to 999,999,999:
The first digit may contain the numerals 6-9.
The
We've seen a lot of Job Postings for Colorado Springs in the past couple of
weeks. Did the Co Springs contract come up for renewal, or did the existing
team walk off the job?
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
customizations that were lost and were able to redo it within a few days..
And they still didn't bother to invest in a development server after that..
Go figure..
Joe
-Original Message-
From: Meyer, Jennifer L
Sent: Thursday, September 08, 2011 2:40 PM Newsgroups
| jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Friday, September 09, 2011 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Outside of Reserved Range warning
.
www.jcp.comhttp://www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer,
Jennifer L
Sent: Friday, September 09, 2011 8:26 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: EXTERNAL
, Meyer, Jennifer L
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
**
Thanks for talking with BMC, Matt. Personally, I don't think a development
standard needs to be enforced at this time, but I think having BMC involved in
the discussion would be valuable in establishing Database ID
/standard) apps
available on the BMCDN?
Jason
On Sep 9, 2011 8:19 AM, Meyer, Jennifer L
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
Thanks, Matt. :)
I've worked Remedy at more than a dozen companies, and we have to re-invent
the wheel every time. If we can establish a best practice
meant 600 million. I still have trouble counting to 5 so numbers
larger
than that stump me. :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 07, 2011 11:19 AM
To: arslist
Huh. I suspect it's the number of digits in your ID that's causing the issue.
I seem to recall that 600,000,000 to 999,999,999 is reserved for custom
development. Field IDs 599,999,999 and below are for BMC's use, but I don't
recall anything about using IDs above 1,000,000,000.
Jennifer
that stump me. :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 07, 2011 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Outside of Reserved Range warning?
Huh. I suspect it's
] On Behalf Of Meyer, Jennifer L
Sent: September-07-11 18:25
To: arslist@ARSLIST.ORG
Subject: Re: Outside of Reserved Range warning?
Honestly, I can't fathom who needs 1 billion numbers, but BMC has been using
1,000,000,161 for Request IDs lately and 1,000,000,082 for Company, so I'd
guess they're
Find the 7.6 Object List Attached
I happened to have it laying around.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 07, 2011 5:33 PM
To: arslist@ARSLIST.ORG
Rama,
Are you setting up each service desk so that it cannot see data belonging to
any of the others? If so, then you will want to create each SD as its own
company.
If 2nd-tier support will be working on tickets belonging to multiple SDs, then
you will want one company and 3 Organizations,
Create a join form between task and change.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
Actually, you should be able to query CHG:Associations. Search Request ID01
for strings beginning TAS
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS
That 'splains lots.
I've got a secure pass-thingy on my phone to keep it out of kids' hands. My
husband knows the pass-thingy, but not how to use email.
There are many kinds of security.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
If the user has a fixed license, they don't receive an override message,
because fixed licenses can log in from multiple machines simultaneously.
If the user has a floating license, they receive an override message because
they are using a token, and floating license users are only allowed to
Listers,
A recruiter buddy of mine called today to inquire about the position below. I
told him I would post it for him.
If you're interested, please respond to mscha...@teksystems.com
JOB SUMMARY:
The Crystal Reports/Software Developer will primarily develop Crystal Reports
utilizing MS
** Is it a fixed license that allows a user to login from multiple machines or
is it a fixed license and being in the Administrator group?
Jason
On Thu, Aug 18, 2011 at 7:28 AM, Meyer, Jennifer L
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
If the user has a fixed license, they don't receive
Dan,
Did you mean to say 250K lines? Or did you mean 2500?
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: Wednesday, August 17, 2011 2:51 PM
To: arslist@ARSLIST.ORG
Subject: ADM: New posting rules
**
I have
FTLOG! I nearly fell out of my chair.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Friday, August 12, 2011 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 -- Installers (in general)
**
That's just
As a matter of fact, there is!
You turn the server over to the test team and wait two weeks.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 12, 2011 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re:
A bird in the hand is worth two in the bush, but 6 in your lap is priceless!
Turns out the chickens were out of food when I got home last night.
Jennifer Meyer
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records
Listers,
A recruiter buddy of mine called today to inquire about the position below. I
told him I would post it for him.
If you're interested, please respond to mscha...@teksystems.com
JOB SUMMARY:
The Crystal Reports/Software Developer will primarily develop Crystal Reports
utilizing MS
Those command-line installs are really nice, but I think BMC is moving toward
GUI-based installers to look and feel more like MicroSnark products for those
unfamiliar with command-line environments.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
They're just responding to the market. The command line intimidates most
folks. Even the CEO if IBM once said he couldn't see computers in people's
homes. The graphical interface appeals to the masses.
Doesn't mean it's better, just easier, for the masses, that is.
Jennifer Meyer
Claire,
A number of people in our organization search for Incident from the Object
List and go straight into creating a new incident without passing the console.
Another option you might consider is setting the Service Desk's home page to
HPD:Help Desk in their application preferences.
Scope creep warning!
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Satya Gandhi
Sent: Wednesday, August 10, 2011 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Huge Number of Groups in Group form... is it a good idea???
**
Hi,
Do
The problem with allowing the service desk staff to check the box is that they
tend to inflate their metrics. Every single call that the service desk takes
tends to get checked FCR, whether they resolve it when they answer the phone
or it remains opened and gets passed around 6 groups over
?
-Original Message-
From: Meyer, Jennifer L jennifer.me...@nc.gov
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Aug 1, 2011 6:04 pm
Subject: Re: JOB: Remedy Developers
active full scope polygraph + Chantilly, VA = CIA
I suspect the majority of developers with an active full scope polygraph
Use a run process action. You can look up the specifics in the workflow
development guide, but generally you'll want to write something like: echo
$FIELD$ pathfile
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service
active full scope polygraph + Chantilly, VA = CIA
I suspect the majority of developers with an active full scope polygraph are
in Chantilly already.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel
That's a good one, Phil. Although I do know poop, I won't go on about it on
this thread.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista
Sent: Friday, July 29, 2011 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Friday
Phil,
We at NC ITS are currently using the 7.5 built-in version control features. We
moved to using the AR System built-in features from MS VSS for the following
reasons:
1. External integration with VSS is painful.
2. VSS had to be installed on a separate server.
3. VSS databases frequently
I remember having to export, save, and re-import all of the canned reports in
6.3. Now I know what was wrong with the originals!
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, July
Did you check the sort order set on the table?
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
Don't forget the long conversation we had last week regarding 2901!
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brandi Barbour
Sent: Monday, July 11, 2011 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Query: Mobile Client
How does BMC manage to slaughter the names of the products it acquires so
thoroughly? Aeroprise was good. It was pronounceable. It was memorable.
BMC Mobility for IT Service Management is forgettable garble.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office
wrong with BMCMITSM? It rolls right off the tongue.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 07, 2011 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise
**
How does BMC manage
07, 2011 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise
**
Well, for the ones that you can actually use, which is MCMIM, it's 2901 :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday
something my 3 year old randomly
pounded out on the keyboard?
Nate
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 07, 2011 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise
**
Thanks. From
Mike,
I have seen the behavior you describe, and it is OOB to the best of my
knowledge. I don't know precisely what BMC was thinking when they designed
attachment pools to work this way, but it seems to me that adding and removing
attachments is a very common action, but choosing to replace
How about lower versions of Android? I'm on 1.4...
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
! Maybe because he said baby!
Joe
-Original Message-
From: Meyer, Jennifer L
Sent: Thursday, June 23, 2011 2:17 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Control M Job Opportunity - NY, NY
When the child hits 21, it's definitely time to start bottle
Mark,
I've never noticed a significant performance impact when changing a field SBE
preference to a lesser degree of search performance. Just to be on the safe
side, though, I'd do it after hours.
Oh, heck, just do it first thing in the morning and see if performance is
impacted. Live on
Use RRR|Chive. Works super.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
We had a similar issue last year when we wanted to refresh a screen following
filter and escalation processing. We ended up posting a message dialog at the
beginning of the transaction telling the user to wait for an email when the
transaction completed. Then, we had to teach the users to
We've looked for the IP as well and haven't been able to capture it.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
Yes, it's possible. Breast-feeding is widely used as a hormonal method of
birth control, but it's not 100%. As long as ovulation occurs, pregnancy is
possible.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery
Listers,
My management seeks to establish an informal peer relationship with one or more
companies that meet the following criteria:
1. Using supported versions of ARS/ITSM (7.5, 7.6+)
2. Multi-tenant environment
3. At least 1000 users working in system
4. A similar LOE:
-control. It was very effective.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, June 23, 2011 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Control M Job Opportunity - NY, NY
**
Yes, it's possible. Breast
you send me a copy as well?
Thank you,
On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
**
I'm so glad that so many people are able to benefit from it. I found that
making it really clarified the ITIL process for me.
Jennifer Meyer
Remedy
?
Thank you,
On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
**
I'm so glad that so many people are able to benefit from it. I found that
making it really clarified the ITIL process for me.
Jennifer Meyer
Remedy Technical Support Specialist
I thought I got raptured...but it was the pager.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
, please go grab it from
http://www.remedyusergroups.comhttp://www.remedyusergroups.com/
Enjoy!
Matt R.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer,
Jennifer L
Sent: Friday, May 20, 2011 8:28
much appreciated!
--
Michael Hirst
University of Arizona,
UITS
520-621-0867
On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
jennifer.me...@nc.gov wrote:
The ITIL-compliant refrigerator is now available. Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion
FYI: The world ends tomorrow. So if I'm not in the office on Monday, you'll
know why.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk:
Column Technical Services
Toll Free 1-866-265-8665 Ext. 332
Cell 630-664-5800
Fax 630-271-1508
dfrankfa...@columnit.com
www.columntech.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Friday, May 20
Excellent...When the rapture comes, the dogs will jump up barking and howling,
and need to go outside. Nobody will get any sleep.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
The Rapture comes tomorrow
Or perhaps tonight
At eleven we sleep soundly.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, May 20, 2011 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re:
to repent so you don't get left behind.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Friday, May 20, 2011 12:07 PM
To: arslist@ARSLIST.ORG
?
:-)
Thad
On Fri, May 20, 2011 at 9:29 AM, Meyer, Jennifer L
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
FYI: The world ends tomorrow. So if I'm not in the office on Monday, you'll
know why.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office
Just under 7, actually. Claire says it's supposed to be 6 pm tomorrow at the
dateline, which is 11pm here for us.
Jennifer Meyer
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties by an
authorized state
It was me. Do you need a copy?
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
Joe,
It was a really good idea to use the refrigerator. I just expanded on it and
used graphics showing stick men getting flattened by falling fridges.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe
I'm making an ITIL-compliant refrigerator, Shawn. I'll try to add some of the
ideas you've provided to the mix.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office:
Best wishes for a long and happy retirement, Dwayne!
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
John,
I got 1242.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
E-mail
Is anyone currently archiving Audit Logs? If so, what method are you using to
select the logs to archive?
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS
Lol. That was funny!
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
Dear Listers,
Is anyone currently archiving audit logs? If so, how are you selecting the
logs to archive?
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS
Hello, Listers,
I'm trying to search the archives for information on the External () command,
but the www.arslist.org site appears to be unavailable. Can anyone else reach
it?
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Monday, January 31, 2011 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Windows User Client 7.6.04--has anyone heard of client crashing
errors?
**
Has anyone reported or heard
Has anyone reported or heard of the Remedy Windows User Client v 7.6.04
repeatedly crashing? I installed it this morning, then uninstalled it,
reinstalled it, uninstalled it again, deleted all associated files, folders,
and registry entries, reinstalled it, restarted my computer, etc... ad
I didn't get that memo...
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
Thank you for the tip, John! I just finished installing jconsole on our
development system, and it works wonders.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office:
My favorite part of the news release was in the fine print:
Any unreleased services or features referenced in this or other press releases
or public statements may not be currently available and may not be delivered on
time or at all.
I won't hold my breath.
Jennifer Meyer
-Original
Dean,
Many organizations include the Ticket Number and Summary in the Subject of the
notification. In the body, you may want to include the Ticket Number,
Resolution, and contact information should the customer have questions.
Another great practice is to ensure that your support personnel
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer,
Jennifer L
Sent: Friday, December 03, 2010 8:31 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Best Practice for Customer Resolution Notifications?
**
Dean,
Many
10. Bad decisions make good stories. Really bad decisions make epic sagas.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America
Account)
Sent: Friday, November 26, 2010
Rajat,
Your DBA can give you a list of the largest tables in your environment;
however, we have seen these tables grow ginormously in ours:
T587 NTE:Notifier Log
T2013EIE:Log
T24 AR System Searches Preference
T69
It seems to me that both arguments are valid; however, the intent of the user
cannot be determined by assumption alone. An explicit statement of the job
request's relationship to Remedy and the ARSList, if not stated in the job
requirements, would probably have helped avoid confusion in this
Oh, oh, oh! I have two in my family!
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Wednesday, November 17, 2010 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Guillame, I feel your pain.
I want to respond, not to gripe about the lack of consistency across
applications, but because I also noted this while testing the ITSM 7.6
applications. Tasks perform differently across applications, Problem and Known
Error have minimal interaction with Task at
what happens.
Like you point out, I just want it to be consistent.
Tim
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, November 10, 2010 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Working as designed type defects
Rick,
Are you referring to the Help make Google Chrome better by automatically
sending usage statistics and crash reports to Google setting? If so, that's
configurable, and the default is off.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
. The comment came from someone else in the room. I have no
experience with Chrome.
Rick
On Nov 5, 2010 9:15 AM, Meyer, Jennifer L
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote:
Rick,
Are you referring to the Help make Google Chrome better by automatically
sending usage statistics
Internet Explorer has a plugin called iespell that you can download
(www.iespell.comhttp://www.iespell.com). Spell-checking seems to work
automatically with Firefox, Chrome, Safari.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology
Claire,
From your inquiry, I gathered that you are the only Remedy technical support
person maintaining your Remedy system. The process managers working with the
ITSM applications do not need to be Remedy technical support specialists.
Their role is to define and document each business
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