James, that's odd- I was cleared for a TS in 2002 while married to a Canadian
citizen who didn't yet have a green card.
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W
Sent: Monday, January 26,
Thanks you all for your help this issue has been resolved
Actions below
Configurations for Mid- Tier server
1) Copy SSOAuthenticator.jar to Mid-Tier's WEB-INF\lib directory
2) Copy sso.properties to Mid-Tier's WEB-INF\classes directory
3) Make the following changes to Mid-Tier's
...@arslist.org] On Behalf Of Moore, Christopher Allen
Sent: Friday, December 12, 2008 8:06 PM
To: arslist@ARSLIST.ORG
Subject: SSO with Tomcat/IIS on 7.0
**
Hi everyone,
We are having problems configuring SSO for mid tier 7.0
We have an unusual configuration; Tomcat is acting as a servlet for IIS.
Windows
Hey Alex/all,
You said 1) put stringString ruser = request.getRemoteUser(); to
the login_common.jsp file (initialize data section).
Where in the file exactly should that go? Forgive my ignorance. We did add
the part you suggested in #2.
We do get the domain login screen (and did
Hi everyone,
We are having problems configuring SSO for mid tier 7.0
We have an unusual configuration; Tomcat is acting as a servlet for IIS.
Windows 2003 Server, SQL 2005, ITSM 7.0.
Steps completed:
Read SSO whitepaper and multiple list entries as well as entries on BMC
developer forum
Hey everyone,
Yesterday we noticed out error log on dev had not had any changes in about 24
hours, which is a bit unusual, and the last few lines stated:
Wed Oct 22 12:01:47 2008 Approve : Invalid join member form name 0 (ARERR
266)
Wed Oct 22 12:01:47 2008 Approve : Operation cancelled due
I have a problem creating a view form- thanks to Joe's advice I am now able to
see all the columns. My problem now is designating a key field. The only
column which is guaranteed to be unique is a GUID passed from the external data
source, but it's too long- 25 characters.
Has anyone else
one already.
Drew
On Wed, 20 Aug 2008, Moore, Christopher Allen wrote:
I have a problem creating a view form- thanks to Joe's advice I am now able
to see all the columns. My problem now is designating a key field. The
only column which is guaranteed to be unique is a GUID passed from
of respecting what ARS
needs to create your view form..
Joe
- Original Message
From: Moore, Christopher Allen [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 20, 2008 3:53:42 PM
Subject: Another view form question...
**
I have a problem creating a view form- thanks
Hey list,
We're trying to pull data populated into a table by a product called
TotalStorage Productivity Center. It's an IBM product that does server
scanning to return information about drive space. The end goal is to use it to
update values in the CMDB.
A table was created in the ARS DB
- Original Message
From: Moore, Christopher Allen [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, August 18, 2008 11:22:12 AM
Subject: View form creation issue
**
Hey list,
We're trying to pull data populated into a table by a product called
TotalStorage Productivity Center . It's
Ben-
We're working on a similar solution, but one word of caution- we tried setting
up a mirror DB using SQL transactional replication and the first time we made
an administrative change to a form (adding a field via the Class Manager) our
system got all kinds of messed up. Of course, using
database mirroring?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Moore, Christopher Allen
Sent: Monday, July 28, 2008
Sandeep -
I had this requirement a while back. I put a character field on both the home
page and the requester console, and then populated it with the status of the
user profile when the form opened. If it was anything other than 'Enabled' I
closed the window (All Windows). Pretty simple
Hey List-
I've seen some similar errors reported on other topics but nothing specific to
emails I can find. We're getting an increasing number of emails that are not
being sent with the following error (or some slight variation thereof):
null
java.lang.NullPointerException
at
Hey list-
Has anyone interfaced IBM TotalStorage Productivity Center with Remedy before?
We're on ITSM 7, CMDB 2.1 and looking to use it to populate the disk space on
server records. Any advice/warnings/pitfalls would be appreciated!
Thanks,
Chris Moore
I had an odd issue last week- a customer tried to open an attachment on a task
(using IE6) and got the normal do you want to download the file pop-up
warning. He accepted and instead of downloading the attachment he was instead
taken to a search mode on the task form. I tried it myself and
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Moore, Christopher Allen
Sent: Tuesday, July 01, 2008 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox3
**
I had an odd issue last week- a customer tried to open an attachment on a task
(using IE6
Hey everyone-
I've been asked to look into renaming a few companies in our system. It's not
something you can just do from the company form obviously...has anyone had any
experience trying this? Will I just end up having to create new companies and
setting all the people associated with the
config data, because all of the records for
Company A have that hard-coded in them.
Rick
On Wed, Jun 25, 2008 at 7:03 AM, Moore, Christopher Allen [EMAIL
PROTECTED]mailto:[EMAIL PROTECTED] wrote:
**
Hey everyone-
I've been asked to look into renaming a few companies in our system. It's
change the
nickname whenever you want with no real impact, but you cannot change the name
without having to redo your entire config data, because all of the records for
Company A have that hard-coded in them.
Rick
On Wed, Jun 25, 2008 at 7:03 AM, Moore, Christopher Allen [EMAIL
PROTECTED]mailto
, who said he has already done this. ;-) Was
hoping he had some insight on any gotchas that the rest of us could benefit
from.
Rick
On Wed, Jun 25, 2008 at 7:48 AM, Moore, Christopher Allen [EMAIL
PROTECTED]mailto:[EMAIL PROTECTED] wrote:
**
Rick,
I didn't have any specific concerns
Good afternoon list-
We're looking for a full time developer who is willing to relocate to Austin TX
for an immediate opening.
Experience with 7.x in production and using CMDB 2.x is a requirement.
Experience with CMDB/Remedy Integrations for BMC Discovery, Zen Works, Tivoli
is a plus
Upgrade
Related to my last post- we're going to have to recover from a backup created
on Thursday night. The problem is that thousands of tickets have been created
since which we'd like to save.
Does anyone have any advice on how to get those tickets? I've done recoveries
before, but never tried to
, Work Entries, Templates, etc.
Rick
On Fri, Jun 6, 2008 at 8:00 AM, Moore, Christopher Allen [EMAIL
PROTECTED]mailto:[EMAIL PROTECTED] wrote:
**
Related to my last post- we're going to have to recover from a backup created
on Thursday night. The problem is that thousands of tickets have been
, Jun 6, 2008 at 11:31 AM, Moore, Christopher Allen [EMAIL
PROTECTED]mailto:[EMAIL PROTECTED] wrote:
**
Hey Rick- thanks!
So the BMC tech said she doesn't know a way to do this, but here's my question.
We're recovering from our last known good configuration, Friday night. In the
meantime
Hey everyone-
Has anyone had any experience using the SQL replication ability built into
2005? I don't know much about it- apparently it's a function which looks at
transaction logs and uses them to create and maintain a separate instance of a
DB. Our DBA was planning to use it to create a
Hey guys, thanks for the help! I'm really not a SQL pro by any stretch, so I'm
working with 2 queries that I know work and trying to combine them. The first
is really short:
SELECT SIT_Site.Site, AST_ComputerSystem.Name,
SIT_Site.Additional_Site_Details
FROM SIT_Site SIT_Site INNER JOIN
I'm trying to do a query on 2 tables- SIT:Site and AST:ComputerSystem. I'm a
bit rusty on my SQL.
The error this gives is:
Msg 102, Level 15, State 1, Line 3
Incorrect syntax near '='.
Can anyone help?
Thanks!
Chris
SELECT
AST_ComputerSystem.Company AS 'Agency',
Hey everyone-
We saw some really odd behavior on something yesterday. A CHG ticket
was submitted and the number should have been CRQ00025868, however
it went in as CRQ00025 (7 zeros). There is a separate
CRQ0025 (10 zeros), which is a year old and unaffected.
All
Hey everyone
I'm trying to use AR Import to get about 1800 sites updated with the
correct address and zip code. I'm doing an update, so I have the Site
ID field in the .csv. When I try and do the import, I get the error:
The value(s) for this entry violate a unique index that has been
I'll probably just have to create a staging form and then push it over
with a filter/escalation later.
I just can't do it during business hours today, which is what I was
hoping for.
Thanks Misi
-Original Message-
From: Action Request System discussion list(ARSList)
or the Update
Old Record with New Data option?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Tuesday, May 06, 2008 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Import into SIT:Site
I'll
Hey Frex-
Not sure if you'd gotten a response I missed, but as far as I know (and I did
this myself for a ton of forms) there is no universal place you can do it for
forms visible on the client. I believe you can do some css to do it on the web
however.
Chris
Hey everyone-
We support 27 different 'companies' (state agencies) and the users for
one of them is not receiving any email notifications from Remedy.
Emails are being sent without errors from our end- as far as we're able
to see they were successfully delivered. Other agencies are receiving
] On Behalf Of Moore, Christopher Allen
Sent: Thursday, April 24, 2008 8:14 AM
To: arslist@ARSLIST.ORG
Subject: One company not able to recieve emails
**
Hey everyone-
We support 27 different 'companies' (state agencies) and the users for
one of them is not receiving any email notifications from
Of Moore, Christopher Allen
Sent: Thursday, April 10, 2008 4:44 PM
To: arslist@ARSLIST.ORG
Subject: date field and SQL
Hey everyone,
I added a date field to a form and when we are trying to get the value
out in SQL we're not getting what we expect. If I just do a select of
the field, I get a 7 digit
Hey quick question,
If I have a date in a character field formatted as mm/dd/, can an
escalation push it into a date type field?
Thanks,
Chris
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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Error with one of the field/assignments in the set filter/active
link/escalation definition : +SOT:BillingStageForm (ARERR 168).
Set fields actions that reference entries in other forms can only
reference forms on the same server in a filter/escalation :
+SOT:BillingStageForm :
So for whatever reason, I can't create a filter or an escalation to do a
push fields because the Admin tool thinks I am trying to do something on
2 different servers-
Error with one of the field/assignments in the set filter/active
link/escalation definition : +SOT:BillingStageForm (ARERR
From what I see, BMC Service Desk Express is not just a lite version
of BMC Service Desk, it's an entirely different product formerly known
as Magic and has nothing to do with Remedy, correct? So if a third
party tool worked with Service Desk Express, and we have Service Desk,
it will not work?
Hey everyone-
Last night I came in at 11 PM when there should be little if any load on
our server to make a form change. I was removing a table field from a
view and then adding it back (a column was deleted from the view but was
on others and that's the best way I know of to get it back).
Of Moore, Christopher Allen
Sent: Tuesday, April 01, 2008 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Poor server performance
Hey everyone-
Last night I came in at 11 PM when there should be little if any load on
our server to make a form change. I was removing a table field from a
view
are getting set to null.. Missing data in
some form somewhere???
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Moore, Christopher Allen
Sent: Wednesday, March 26, 2008 12:12 PM
Hey everyone-
We deleted a field on our dev server which we would like to get back.
The field is still on our production server form, however taking full
definition from that form and putting it on the dev server is not
desirable since other work has been done on the dev version of the
, March 25, 2008 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Transferring a field only between servers
** If you can log into both servers at the same time you can use copy
and paste to move only the field to the Dev server.
-Original Message-
From: Moore, Christopher Allen [EMAIL
So if this is the query for filters,
select filterid from filter_message where msgnum = 1440010
What would the table name be for active link messages?
Sorry- I still don't have DB access and can't poke around myself yet and
I need to get the table name to someone who can.
SQL
links
** For the active link the table is actlink_message
AF
On Mon, Mar 24, 2008 at 10:23 AM, Moore, Christopher Allen
[EMAIL PROTECTED] wrote:
**
So if this is the query for filters,
select filterid from filter_message where msgnum = 1440010
What would the table name be for active
CHAR(1)
select actlinkid from actlink_message where msgnum = 1440010;
Hope this helps
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Moore, Christopher Allen
Sent: Monday
] On Behalf Of Moore, Christopher Allen
Sent: Friday, March 21, 2008 8:09 AM
To: arslist@ARSLIST.ORG
Subject: Adding columns to the Overview console (again)
**
Hey everyone-
I added Create Date and Assignee to the Overview Console and it worked
fine for the client- however when I log
Hey everyone- I got an odd request today: to create a record (a CI)
which can only be seen by certain people/group- meaning that even is
someone has access to the form normally and they try and search for this
specific record, unless they are in a certain group they can't see it.
Is this
@ARSLIST.ORG
Subject: Re: Limit a single record from being searched
** If you are using Ver 7 the facility is already there with field 112.
Customization is needed to provide the specifics you need.
-Original Message-
From: Moore, Christopher Allen [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent
Has anyone added the Organization level to asset records?
Company is of course already there, but we need to be able to identify
which Organization owns each CI as well. It looks like I'd have to add
the field to BMC.CORE:BMC_BaseElement, then to each subsequent join
form- is that the case
Not really documentation, but something I think is a good practice we do
here- if we need to alter workflow that was OOTB, after we make our
change to it we do a 'Save As...' and add a prefix to be beginning of
the workflow name, and deactivate the old workflow.
That way we can easily roll back
records
** Use the People tab to link the owned by to the CI.
-Original Message-
From: Moore, Christopher Allen [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 20 Mar 2008 9:38 am
Subject: Adding Organization to Asset records
**
Has anyone added the Organization level to asset
Hey everyone- the above error shows up for a single user who is using
the client. This is on the asset console. Others are not getting the
same error and he has the same access restrictions as others who do not
see the error. The only thing I can think of is that he's apparently
using
Yeah, sorry to say Toby, you have to do each one individually and make
sure you check each view of each form. Also in ver 7, the vert and
horiz nav fields cannot be changed without changing a css file on each
client desktop.
Chris
From: Action Request System
6.3, 7.0, 7.1
Chris Moore | Remedy Developer | GOIS
Unisys | 9500 Metric Blvd | Austin TX 78758 | 512 719-9682
THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY
MATERIAL and is thus for use only by the intended recipient. If you
..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Moore, Christopher Allen
Sent: Wednesday, March 12, 2008 12:56 PM
Thanks JT- I used 600,000,001 and no error that time. However that
implies that no one else here has ever done that, meaning we could have
a mess on our hands at upgrade time...
Chris
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Hey Everyone-
We have an OOTB active link we want to make not run for administrators.
It sets fields on TSK to read-only when a task is closed, but we would
like administrators to be able to re-open closed tasks. While we could
make an active link that runs after the one that makes the field
%)
That should work.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Thursday, March 13, 2008 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Using Not Like
Hey Everyone-
We have an OOTB
?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Thursday, March 13, 2008 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using Not Like
**
:-)
I'll give it a shot.
Thanks
Of Moore, Christopher Allen
Sent: Thursday, March 13, 2008 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using Not Like
**
:-)
I'll give it a shot.
Thanks!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dylan
Sent
?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Thursday, March 13, 2008 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using Not Like
Hey everyone-
7.0
SQL
Windows 2000
We have a requirement to get rid of Pending as a status on CHG. There
are a couple of ways I can think of offhand to do it but I wanted some
advice first.
First option, delete the status pending from the field and give custom
IDs to the other
you don't want and add new records for new Pending Statuses.
Hope that helps.
Ty
On 3/12/08, Moore, Christopher Allen [EMAIL PROTECTED]
wrote:
**
Hey everyone-
7.0
SQL
Windows 2000
We have a requirement to get rid of Pending as a status on CHG. There
are a
couple of ways I can
Hey everyone-
I'm putting together a plan to upgrade from 7.0 to 7.1. We have done
some modifications to the system, but nothing too drastic. Form
changes, additional workflow, but (as far as I know) no changes to the
BMC OOTB workflow.
What sorts of changes specifically are
that Pending is verboten, changing
Status to something else, whatever. I would also make a Filter that
validates the value, to handle entry from outside the client.
Rick
On Wed, Mar 12, 2008 at 9:43 AM, Moore, Christopher Allen
[EMAIL PROTECTED] wrote:
Hey Ty-
I'm not trying to delete the status
a backup of my license file and my ar.conf file, to ensure that I
can quickly restore anything that might not get upgraded correctly.
Are you asking about ITSM as well?
Rick
On Wed, Mar 12, 2008 at 9:56 AM, Moore, Christopher Allen
[EMAIL PROTECTED] wrote:
**
Hey everyone-
I'm putting
Credit to Michiel Beijen who made this post on the list last month.
The only field that needs to be added to the Overview Console is the
column for Assignee that points to the assignee field on
SHR:ARDBC_OverviewConsoleTemplate.
To popullate that field from all the different ticket types, you
, to
ensure that I can quickly restore anything that might not get upgraded
correctly.
Are you asking about ITSM as well?
Rick
On Wed, Mar 12, 2008 at 9:56 AM, Moore, Christopher Allen
[EMAIL PROTECTED] wrote:
**
Hey everyone
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Wednesday, March 12, 2008 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Removing Pending status as a choice
Hey Ty-
I'm not trying to delete the status reasons- I don't want the option
simple solutions available.
Rick
On Wed, Mar 12, 2008 at 10:21 AM, Moore, Christopher Allen
[EMAIL PROTECTED] wrote:
**
Hey Rick-
Thanks for the response!
And error message was an initial consideration as well, but one we'd
like to avoid. It seems messy to the customer
Location: Austin, TX
Full time permanent position
BMC Remedy Action Request System 7.0.1
Remedy developer/administrator(s) for client Remedy system.
Applicant should be able to provide administration of Remedy people,
locations, categorizations, and groups in a 7.x system. This
Hey everyone-
Before I got here, they had a requirement to hide the change implementer
assignment fields in CHG:Infrastructure Change. That was causing
problems however when we would try and set people to non-support staff
and they had been set as a change implementer in the hidden field-
filter.filterid = (select filterid from filter_message where msgnum =
1441186);
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Moore, Christopher Allen
Sent: Monday, March 10, 2008 3:45 PM
an error by number alone 1441186
**
You could export the filters from your system. Then you could search for
that msgnum in the filter def file.
Atul
- Original Message -
From: Moore, Christopher Allen
To: arslist@ARSLIST.ORG
Subject: Re: Tracking an error by number alone 1441186
Hey everyone-
Probably pretty obvious, but wanted to be sure.
I'm planning to import a bunch of data for computer systems. The form
AST:ComputerSystem is where I want to see the data, but it's an inner
join of BMC.CORE:BMC_ComputerSystem. Since I don't want to create new
records, is that
] On Behalf Of Moore, Christopher Allen
Sent: March 6, 2008 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Importing to a join form
**
Hey everyone-
Probably pretty obvious, but wanted to be sure.
I'm planning to import a bunch of data for computer systems. The form
AST:ComputerSystem is where I
Hey everyone-
ITSM 7.0 patch 6
Windows server
SQL DB
I got an email this morning about a ticket that missed an SLA, but it
doesn't look like it should have.
The SLA is for resolution of a Priority 3 (Urgency) ticket. The time
for the SLA is 45 hours. The clock starts when the
Remedy SLM 7 version.
Thanks
Peter Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Wednesday, March 05
Yeah, do the increment on the change form and push the new value to the
people form.
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Wednesday, March 05, 2008 4:05 PM
To: arslist@ARSLIST.ORG
Services Applications Management
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Wednesday, February 27, 2008 6:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting
Hello everyone-
I added a product which is a duplicate name of another, but has a
different third tier categorization. MidrangeDeviceMSProductA when
there is a MidrangeDeviceIntelProductA. This shouldn't be a problem-
there are other instances in our system like this.
I made it global
Ok, I got a bit farther-
The AL CHG:CRQ:ProdName(2)Manuf_100_M0 always fires, and sets the tiers
from the form PCT:ProductAliasCPYAssocLookUp. For some reason, the
product I entered has no record on that form.
Anyone know what I can do to get it on there? It's a join of
Good afternoon-
We would like to use barcodes and hand-held scanners to keep track of
assets and get the information into CMDB. Has anyone here done anything
like this?
Thanks!
Chris Moore
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King of Barcode and Scanning is Phil Bautista- bautista
at bullcreek.com
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Tuesday, February 26, 2008 12:05 PM
To: arslist@ARSLIST.ORG
Hi,
I have been given a request to remove hidden fields from the list for
selection when running reports. I doubt this is possible, but before I
said so I thought I'd check here.
Thanks,
Chris Moore
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