tablefield button artifacts on browser...

2010-07-23 Thread Rick Phillips
the values for those buttons. On the browser, a thin artifact of the buttons remains, and if a user clicks the remains of any of the buttons, the button function executes. Has anyone seen this before? Thanks, Rick

Re: tablefield button artifacts on browser...

2010-07-23 Thread Rick Phillips
swear I removed them. The issue is fixed when I removed them again in Dev Studio, remember to flush the cache. Andrew. On Fri, Jul 23, 2010 at 3:32 PM, Rick Phillips [LINK: mailto:r...@netfirst.com] r...@netfirst.com wrote:  ARS 7.5 p5  SQL 2005  Windows 7 (laptop development)  IE

Change Management question

2010-07-22 Thread Rick Cook
versa. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Change Management question

2010-07-22 Thread Rick Cook
that window the individual location will do their change. Does that seem like a sound structure, Roger, or should everything underneath the parent RFC be based in Release? Rick On Thu, Jul 22, 2010 at 11:30 AM, Roger Justice rjust2...@aol.com wrote: ** This would be better handled by Release. I

Re: 911: CMDB production set locked.

2010-07-22 Thread Rick Cook
My first thought was that there was either a reconciliation job in progress or that there was no system space to process any CIs. You may have some people or groups that have a Dataset other than your production one defined as their default. Rick On Thu, Jul 22, 2010 at 12:07 PM, Kathy Morris

Re: 911: CMDB production set locked.

2010-07-22 Thread Rick Cook
Is it a potential space issue on your DB server? Is Discovery sharing a server with any of your other apps? Rick On Thu, Jul 22, 2010 at 12:37 PM, Kathy Morris kathymorris...@aol.comwrote: ** Also our reconciliation jobs, but they do not run against BMC.ASSET. (that's a long story) We have

Re: AR System 7.5.00 Patch 006 released to replace Patch 005

2010-07-21 Thread Rick Cook
Thank you, David, for incrementing the patch number. It is easier to introduce a patch to a customer site if it doesn't carry the baggage of previous flawed iterations. Rick -Original Message- From: Easter, David david_eas...@bmc.com Sender: Action Request System

Release Management

2010-07-15 Thread Rick Cook
with us? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: New Data Import tool

2010-07-12 Thread Rick Cook
Thanks, Bill. Glad to know it isn't just me. I don't mind seeing errors, it is the cryptic and completely useless nature of them that I am trying to get a handle on. They don't say anything that would tell me where the problem was. Rick -Original Message- From: Clary, William

New Data Import tool

2010-07-09 Thread Rick Cook
: For input string: contents of field 1. Anyone seen this behavior and gotten past it? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: New Data Import tool

2010-07-09 Thread Rick Cook
Is that with the 7.5 data import tool? Rick -Original Message- From: Roger Justice rjust2...@aol.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 9 Jul 2010 10:19:53 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG

Re: New Data Import tool

2010-07-09 Thread Rick Cook
No - just the string. The tool should take care of formatting text for its own use. Rick On Fri, Jul 9, 2010 at 10:50 AM, jham36 jha...@gmail.com wrote: Do you need to put your text string in double quotes? I have not tried it myself. James On Jul 9, 10:19 am, Roger Justice rjust2

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

2010-07-09 Thread Rick Cook
versions of the same patch (which, btw, makes life difficult for those of us trying to implement one of them). Rick On Fri, Jul 9, 2010 at 1:57 PM, Easter, David david_eas...@bmc.com wrote: BMC thought it proper to issue a flash warning about the issue and to withdraw the patch until a fix could

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

2010-07-09 Thread Rick Cook
Indeed. I appreciate how BMC has improved their release processes over the past few years, but this practice of re-using patch numbers is a major no-no from a Release Mgmt. perspective. At least name them 5a, 5b... or 5.1, 5.2... or something. Rick On Fri, Jul 9, 2010 at 2:13 PM, LJ LongWing

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

2010-07-09 Thread Rick Cook
. A simpler solution would be to simply increment the patch numbers each time one is released or fixed, and disable those known to be failures. Thoughts? Rick On Fri, Jul 9, 2010 at 3:27 PM, Easter, David david_eas...@bmc.com wrote: ** While I don’t disagree, operational issues internally do

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

2010-07-09 Thread Rick Cook
And do we really want to start a discussion about why an industry leader in the creation and selling of tools that enforce ITIL practices is unable to leverage those tools to follow those practices in it's own environment? Rick On Fri, Jul 9, 2010 at 3:44 PM, Guillaume Rheault guilla

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

2010-07-09 Thread Rick Cook
Sounds like a great idea for a WWRUG 2010 session. How BMC eats its own dog food. Rick On Fri, Jul 9, 2010 at 4:12 PM, Guillaume Rheault guilla...@dcshq.comwrote: ** Why not Eating your won food should be a principle for every corporation. Two examples that come to mind: HP and Oracle

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

2010-07-09 Thread Rick Cook
holes that need to be filled, like this one, before that impression would be as good as it could be. Rick On Fri, Jul 9, 2010 at 5:01 PM, Pierson, Shawn shawn.pier...@sug.comwrote: ** I think it would be a good thing for BMC to present this information, however it’s pretty obvious that they do

Re: arimportcmd woes on Solaris. no error, no import

2010-06-30 Thread Rick Cook
There is a flag to turn logging on - sometimes that can be helpful. Also, I believe that 6.3 had a syntax bug in the documentation for the arimport. It's been a while, so I don't remember exactly what was wrong, but you might look at a more recent version to get updated syntax to try. Rick

Re: What is the number maximum of incidents that can be related?

2010-06-29 Thread Rick Cook
I think I just read something in the release notes for one of the recent patches that addressed that. Might look to see if it affects you. Rick On Tue, Jun 29, 2010 at 9:43 AM, Kevin Begosh kbeg...@gmail.com wrote: ** I actually ran into this as well. We had some incidents that had hundreds

Re: Date/Time Field - Bug Found

2010-06-24 Thread Rick Cook
___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Rick

Re: Mass modify of enumerated alias values - solved

2010-06-15 Thread Rick Cook
Excellent work, Kelly! This one's a keeper. Thanks so much! Rick On Tue, Jun 15, 2010 at 12:55 PM, Kelly Logan kelly.lo...@genmills.comwrote: ** Delving into this more, I developed a theories that I believe are fairly well confirmed: 1.)Enumerated field alias values are stored

Re: OT- I am back :)

2010-06-14 Thread Rick Cook
www.wwrug.com ARSlist: Where the Answers Are Rick

Re: WWRUG10 Submission Deadline

2010-06-03 Thread Rick Cook
of the other people watching us. Hawaiian shirts and shorts should be the uniform of the day for all but the young and fit. On a completely unrelated note, has anyone ever investigated what a Twinkie will do to a pool filter? (That sound you hear is Dan's hair turning grayer). Rick On Thu, Jun 3, 2010

Re: ARERR 299 Too many levels in filter processing

2010-06-02 Thread Rick Cook
feel you are. Good code is code that someone else can pick up and go with when you're not there to explain it to them. Rick On Wed, Jun 2, 2010 at 6:09 AM, Donald Morton donald.mor...@wal-mart.comwrote: It's not like using an overpowered ability in a video game. Just because you can do something

Re: ARS Install on 2008 64 bit OS and 64 bit SQL Server DB

2010-06-02 Thread Rick Cook
I think I heard of some issues with SQL authentication on the installer. Can you try it with SQL authentication, then switch it after the install? And you are running the installer in 32-bit compatibility mode, right? Rick On Wed, Jun 2, 2010 at 8:49 AM, Francois Seegers franco

Re: CMDB upgrade to 7.6 failure, please help

2010-06-01 Thread Rick Cook
Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed

Re: Is it possible to run a search from an activelink?

2010-05-31 Thread Rick Cook
that would be a way to automate a series of actions in a script-like format, but that's easy enough to do with multiple individual calls. Rick On Mon, May 31, 2010 at 8:16 AM, Doug Blair d...@blairing.com wrote: ** List Geeks Just out of curiosity, has anybody tested to see if these numbers

Re: Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted

2010-05-25 Thread Rick Cook
That's good news, but I didn't see anything in the Release Notes referencing it. Rick On Tue, May 25, 2010 at 1:00 PM, strauss stra...@unt.edu wrote: ** Looking at the VM-based ARS 7.5 system where I applied patch 005 yesterday, that problem does appear to be fixed. Christopher Strauss

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

2010-05-24 Thread Rick Cook
I think I remember having this problem as well, John. I would check your Web Services plugin authentication data. Sometimes it gets lost and needs to be refreshed. Rick On Mon, May 24, 2010 at 10:43 AM, Bilinski, John CTR WHS/ITMD/ASD john.bilinski@whs.mil wrote: ** Listers: I am

Re: Compatibility(urgent)

2010-05-23 Thread Rick Cook
No, Windows 7 is the same basic platform as 2008. I have a working ARS 7.5/ITSM 7.6 installed on my WIn 7 laptop now, and I am sure others have done it. I suspect that 7.1 doesn't know how to recognize windows 7. I would try installing 7.5 instead. Rick -Original Message- From

Re: Can we release the user without Administrator rights

2010-05-19 Thread Rick Cook
Isn't there an API call to release the user? I know that some use that to log out a user who just closes a browser window. Rick -Original Message- From: Misi Mladoniczky m...@rrr.se Date: Wed, 19 May 2010 15:17:54 To: arslist@ARSLIST.ORG Subject: Re: Can we release

Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64

2010-05-19 Thread Rick Cook
it. Your Windows admins got a little overzealous in their security settings, and should be able to address it easily. Rick On Wed, May 19, 2010 at 10:24 AM, Jason Bess jlb...@yahoo.com wrote: If anybody has run into this problem and knows how to fix it, that would be awesome. At the very least, what

Re: Need urgent help

2010-05-19 Thread Rick Cook
Actually, the 5.x documents are on the BMCDN. Just do a search for them there, they're all in a zip file. Rick On Wed, May 19, 2010 at 7:55 AM, Arnab Baral arnab...@gmail.com wrote: ** Hi Listers, We are in the plan of upgrading AR system applications which are in version 5 as of now

Re: Best Practice: Prevent user from bookmarking resolved mid-tier page

2010-05-19 Thread Rick Cook
What do we do? We remember that we can make a system fool-proof, but we can't make it damnfool-proof. ;-) Idiot-proofing something only works until nature comes up with a more efficient idiot. That's where that running away screaming thing sometimes comes into play, too. Rick On Wed, May 19

Re: +++++Strange user Account issue .

2010-05-19 Thread Rick Cook
It sometimes happens that application permissions get kind of corrupted or take up residence outside the cache. Have you tried dropping and re-adding the CM permissions for that user? Rick On Wed, May 19, 2010 at 9:46 AM, Enslin Van Blerk - MWEB evanbl...@mweb.com wrote: ** Hi Everyone

Re: ITSM upgrade stuck at 43% no matter what the version is.

2010-05-19 Thread Rick Cook
Could it be a system memory issue, or disk space? It would probably slow way down if it had to start swapping. Some of the installer versions don't restart the Remedy service as they should - you have to start it manually. Your log files might give an idea where it's stuck. Rick On Wed, May 19

Re: ******** Change issues Classification Timing Timing Reason etc.

2010-05-18 Thread Rick Cook
Yeah, one of the dirty little secrets of CM 7.x is that you can have 4 different workflow sets to accomplish the same thing (i.e. Approval), and they all work differently - sometimes drastically so. I suspect that is the case here. That's ok if they all work, but not so much if they don't. Rick

Re: ******** Change issues Classification Timing Timing Reason etc.

2010-05-18 Thread Rick Cook
an improper process? Rick On Tue, May 18, 2010 at 7:34 AM, Enslin Van Blerk - MWEB evanbl...@mweb.com wrote: ** Hi I require your assistance please. I don’t really work with the Change management module thus I am a bit in the dark here, asking this question. We have occasions where people

Re: Alert Text on Alert Events - max length

2010-05-18 Thread Rick Cook
Have you considered the capacity of your receiving devices, as well as that of those trying to read the alerts, prior to starting down this road? Rick On Tue, May 18, 2010 at 9:44 AM, Jones, Jonathan Clark jonaj...@southernco.com wrote: Hi Listers! Has anyone ever expanded the Alert Text

Re: Trepidation moving from ARS 6.3 to 7.5 with Helpdesk 5.6 baggage

2010-05-17 Thread Rick Cook
, need to go into the CMDB. Apart from that, nothing I couldn't overcome in a few hours of tweaking data. Rick On Mon, May 17, 2010 at 10:32 AM, Brad Terhune brad.terh...@live.comwrote: ** Hey everyone. I am currently running ARS 6.3 (with some patching) and the Helpdesk 5.6 forms. Remember

Re: Best Practice View Services

2010-05-17 Thread Rick Cook
Christie, You do know that the Services menu is optional, right? There is a configuration setting to make it so. Rick On Mon, May 17, 2010 at 1:08 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Agreed. But when the Help Desk or the Computer Operators need to put in a ticket

Re: Creating Remedy form entries from unformatted incoming customer email

2010-05-10 Thread Rick Cook
that the staff knows they need to be triaged, but that's about it. Rick On Mon, May 10, 2010 at 9:52 AM, Martin, Dwayne marti...@jmu.edu wrote: ** Dear List, We are a university HelpDesk to which people submit problems via emails. Our staff has to copy and paste this info into a Remedy HelpDesk

Re: Creating Remedy form entries from unformatted incoming customer email

2010-05-10 Thread Rick Cook
Yeah, just dummy up the required field info that the email won't contain, use a Push Fields Filter to map the Description field to the Subject, and the body of the email to the Notes field, use the email address to get the user info, and you're good to go. Rick On Mon, May 10, 2010 at 10:08 AM

Re: Creating Remedy form entries from unformatted incoming customer email

2010-05-10 Thread Rick Cook
Could you have Exchange simply forward the account appropriately? That way, it keeps all of the data munging in Remedy. Rick On Mon, May 10, 2010 at 10:20 AM, Martin, Dwayne marti...@jmu.edu wrote: ** But they aren’t coming into the Remedy mailbox. They are coming into the HelpDesk mailbox

Re: Finding the connected form-name, alias and entry-points...

2010-05-06 Thread Rick Cook
Misi, it actually sounds like a great app. I just haven't had the time to go take a look at it. I definitely will in time, though! Rick On Thu, May 6, 2010 at 5:14 AM, Kbegosh kbeg...@gmail.com wrote: Misi, I also just checked it out and it is a very cool tool and very usefull. Sent from

Re: Windows UserID

2010-05-05 Thread Rick Cook
How about prepopulating the userid from the ticket when the survey is created? If that data is unavailable, how would the survey be directed appropriately? Rick -Original Message- From: Veeral Oza veer...@gmail.com Date: Wed, 5 May 2010 18:07:31 To: arslist@ARSLIST.ORG

Re: Windows UserID

2010-05-05 Thread Rick Cook
Is there any way that the user could be sent a link to a survey that isn't theirs? And if grabbing the user if is so important, why not ensure a login to take the survey. Seems like a long path to satisfy a dubious requirement. Rick -Original Message- From: Veeral Oza veer

Re: Windows UserID

2010-05-05 Thread Rick Cook
Yes, I get that. What I don't understand is the reason for the requirement, and why that is the only way to satisfy it. Rick -Original Message- From: Veeral Oza veer...@gmail.com Date: Wed, 5 May 2010 18:15:48 To: arslist@ARSLIST.ORG Subject: Re: Windows UserID Hi

Re: Windows UserID

2010-05-05 Thread Rick Cook
business justification for this requirement, and in the absence of same, as a developer, I would reject it for that reason alone until it is better thought through by the business leaders. Rick On Wed, May 5, 2010 at 5:45 AM, Veeral Oza veer...@gmail.com wrote: ** Hi Rick, The ticket data

Re: Windows UserID

2010-05-05 Thread Rick Cook
Peter, that's a valid point, but he said that the user's information is already in the survey - from the Incident. That is what prompted my initial question of why they needed further validation of that user's identity. Rick On Wed, May 5, 2010 at 7:33 AM, Lammey, Peter A. peter.a.lam

Re: Windows UserID

2010-05-05 Thread Rick Cook
That's true, Dennis, but again, if that's going on, the organization has bigger problems...like employees who would steal from them. You can make something foolproof, but you can't make it damnfool proof. How much would the cure cost vs. the disease? Rick On Wed, May 5, 2010 at 8:04 AM, Dennis

Re: Compatibility Matrix

2010-05-05 Thread Rick Cook
the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Rick

Re: Compatibility Matrix

2010-05-05 Thread Rick Cook
Are you using the 32 bit version of 2008? 64 bit on Windows is not supported. Rick -Original Message- From: Atul Vohra a...@protechsoftwareinc.com Date: Wed, 5 May 2010 18:37:06 To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Thanks. The reason I asked is: I

Re: UNIX to Windows Remedy Migration

2010-05-04 Thread Rick Cook
If you are going to use an AR method or tool to do data imports, be sure to drop the indexes on forms that have more than about 100k records. That will speed the import process significantly. Once the data is imported, add the indexes back in. Rick -Original Message- From

Re: UNIX to Windows Remedy Migration

2010-05-04 Thread Rick Cook
100k is kind of where you can start to notice the difference, and then it depends on the size of each record and the number of Indexes as to how much of a difference. 100K of a small form, probably no difference. 100k of a large form with 8+ indexes, probably so. Rick -Original Message

Re: WARNING - POSSIBLE FRAUD

2010-05-04 Thread Rick Cook
Classic Monty Python. Google it. Rick -Original Message- From: Richard Copits richard@bwc.state.oh.us Date: Tue, 4 May 2010 15:19:01 To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD What is the dead parrot sketch?? Is that a picture or ?? From

Re: Adding Menus to AST forms

2010-05-03 Thread Rick Cook
If you added those fields to the attributes list in Base_Element, could you then add the menu to the field at that level and have it filter down? Rick -Original Message- From: Thad K Esser tkes...@regence.com Date: Mon, 3 May 2010 12:16:55 To: arslist@ARSLIST.ORG

Re: Adding Menus to AST forms

2010-05-03 Thread Rick Cook
Sounds like a good suggestion, Peter. Rick -Original Message- From: P Romain ARSlist p.romain.arsl...@parsolutions.co.uk Date: Mon, 3 May 2010 20:29:25 To: arslist@ARSLIST.ORG Subject: Re: Adding Menus to AST forms These fields are attributes in the CMDB. I'd

Re: Limiting Queries

2010-04-28 Thread Rick Cook
on that field, though, so that only Administrators and workflow can alter the value. If you don't force users to store centralized preferences, they can still override it by going local with the old ar.ini file. Rick On Wed, Apr 28, 2010 at 10:14 AM, Frank Caruso caruso.fr...@gmail.comwrote

Re: Future of OLE/DDE integrations?

2010-04-28 Thread Rick Cook
Think that AIE might be part of that solution? Or is it too limited? Rick On Wed, Apr 28, 2010 at 12:18 PM, LJ LongWing lj.longw...@gmail.com wrote: They will need to utilize the client that's availableMid-Tier...ya know, launch browser, pass information in through URL, etc

Re: Future of OLE/DDE integrations?

2010-04-28 Thread Rick Cook
According to Microsoft, DDE is still active in Windows 7 - and Office 2007, though there are some security restrictions that would limit its use. Google Windows 7 DDE, and you will get more details. Rick On Wed, Apr 28, 2010 at 2:04 PM, Guillaume Rheault guilla...@dcshq.comwrote: I have no idea

Re: Set multiple Status levels in a guide.

2010-04-28 Thread Rick Cook
guide that fires After Modify. Rick On Wed, Apr 28, 2010 at 2:35 PM, Reiser, John J john.j.rei...@lmco.comwrote: ** Hello Listers, ARS 7.1 Patch 6 MS SQL 2005 I am trying to get a guide to run multiple filters that step through the status levels in our home grown Helpdesk. I record

Re: AR System 7.5 Upgrade

2010-04-27 Thread Rick Cook
Did you read Chris Strauss' experiences with 7.5 patch 4? You might want to if you haven't. Rick On Tue, Apr 27, 2010 at 7:54 AM, Kevin Begosh kbeg...@gmail.com wrote: ** that is good information thanks. So you went from CMDB 2.2 to CMDB 7.5 patch 4 with just installing the patch? On Tue

Re: Remedy Migrator 7.1 patch 009 Issue

2010-04-27 Thread Rick Cook
Uggghhh...don't get me started on Migrator. My basic rule when using this tool: Trust but verify. I would use it for small migrations. I would not use it for large scale ones. In answer to your question, Chris, perhaps one of the other third-party migration tools might be more reliable? Rick

Re: ARS 7.1 with 3rd party monitoring tool integration

2010-04-26 Thread Rick Cook
information to move to the Incident Interface Create form in Remedy, and the existing workflow will take it from there. Rick On Mon, Apr 26, 2010 at 9:37 AM, Ram Rudra rambabu.ru...@gssamerica.comwrote: ** Yes Mahesh, We are looking for the same kind of functionality. Can you brief me how

Re: ARS 7.1 with 3rd party monitoring tool integration

2010-04-23 Thread Rick Cook
at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: ARS 7.1 with 3rd party monitoring tool integration

2010-04-23 Thread Rick Cook
What monitoring tool are you using? Rick -Original Message- From: Ram Rudra rambabu.ru...@gssamerica.com Date: Fri, 23 Apr 2010 20:45:41 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration In a brief scenario, I will get server

Re: OT: Appajee...

2010-04-23 Thread Rick Cook
in figuring out what those are to be. Having gone through those times myself recently, I can say that I am a stronger person for having done so. May it be with you as well. Rick On Fri, Apr 23, 2010 at 10:27 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** Appajee, We all

Problems with Windows 7 Ult and ARS 7.5 install...

2010-04-22 Thread Rick Phillips
InstallationPanelDelegate],Detail=[com.bmc.install.product.base.ui.DestinationValidationInstallationPanelDelegate]} Any ideas? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com

Re: Problems with Windows 7 Ult and ARS 7.5 install...

2010-04-22 Thread Rick Cook
You need to use the 32 bit Java SDK for all Windows installations. --Original Message-- From: Rick Phillips Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Problems with Windows 7 Ult and ARS 7.5 install... Sent: Apr 22, 2010 5:23 AM Hello, all, I'm having problem installing

Re: Problems with Windows 7 Ult and ARS 7.5 install...

2010-04-22 Thread Rick Cook
I have it on my windows 7 Ultimate laptop right now. With ITSM 7.6 patch 1. --Original Message-- From: Sergio Tomillero Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: Problems with Windows 7 Ult and ARS 7.5 install... Sent: Apr 22, 2010 5:49 AM Rick, Are you sure ARS 7.5

Re: Problems with Windows 7 Ult and ARS 7.5 install...

2010-04-22 Thread Rick Cook
Tomillero Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: Problems with Windows 7 Ult and ARS 7.5 install... Sent: Apr 22, 2010 5:49 AM Rick, Are you sure ARS 7.5 Server can be installed on Windows 7? Compatibility matrix does not support that combination. Kind regards, Sergio Tomillero

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Rick Cook
I believe that Appajee is the person still caring for the .NET API set. He has been pretty responsive in the past to issues brought up. Might want to go through the BMCDN, though, as he probably monitors that more than the ARSList. Rick On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor tayl

Re: Remedy Training

2010-04-21 Thread Rick Cook
I know that more and more of their classes are on-line - perhaps it's related to that. Also, the Dallas and Downer's Grove locations aren't BMC offices - they're Column IT's. It's possible that the Atlanta and Clearwater offices belonged to partners as well. Rick On Wed, Apr 21, 2010 at 7:13 AM

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Rick Cook
Well, I think I join many of us in wishing him well in whatever he's doing now. Has someone else been handed the .NET API torch? It's been in good hands since Dan built it out several years ago, and I'd like to think it will continue to be so. Rick On Wed, Apr 21, 2010 at 9:27 AM, Easter, David

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Rick Cook
Ok, umm...well, make sure you turn out the lights when you leave tonight, Dave. And set the coffee pot to have a fresh pot for tomorrow, if you would. Never know, someone else might come in! ;- Rick On Wed, Apr 21, 2010 at 12:56 PM, Easter, David david_eas...@bmc.comwrote: Um... William

Re: Service-now.com

2010-04-21 Thread Rick Cook
All I will say is that it's a bit hard to take someone really seriously as an IT Pro when they're sporting an AOL email address. I'm just sayin... 8- Rick On Wed, Apr 21, 2010 at 1:31 PM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** When I started reading this thread I felt

Re: Attention: List Administrator Dan Bloom... ADM

2010-04-16 Thread Rick Cook
I had a couple dozen of them, all of which I summarily executed. Rick -Original Message- From: Daniel Bloom danielbl...@rogers.com Date: Fri, 16 Apr 2010 09:11:29 To: arslist@ARSLIST.ORG Subject: Re: Attention: List Administrator Dan Bloom... ADM It may be fixed, but I

Re: Approval Mappings when category is different than something

2010-04-15 Thread Rick Cook
You should be able to do it by creating one mapping for all categories and another for just the single category. Set the Level of the single category at a lower value than that of the global one. If it hits, it will go there. Rick On Thu, Apr 15, 2010 at 7:25 AM, Rudolf Schwarzkopf

Re: Approval Mappings when category is different than something

2010-04-15 Thread Rick Cook
that - a business process will have to suffice. Rick On Thu, Apr 15, 2010 at 7:39 AM, Rudolf Schwarzkopf rudolf.schwarzk...@googlemail.com wrote: ** Ok, so there is no way to say: This mapping should be triggered when category different from ABC, right? I need to create one mapping for each of the other

Re: Benefit of Prefetch Remedy midtier 7.1

2010-04-14 Thread Rick Cook
to the MT server, the MT -- AR Server wait time is removed (unless the form has been changed since the last pre-cache). The only check that has to be made is from the client to the MT server. If the client's cached copy is identical to that of the MT server, no re-cache is necessary. Rick On Wed, Apr

Re: Location data in 7.5

2010-04-14 Thread Rick Cook
the attributes to other classes that were necessary. It appears that BMC is trying to push more core data to the CMDB, which makes sense. As to a Location menu, I don't see anything that references Floor or Room there, or another source form for that data. Rick On Wed, Apr 14, 2010 at 10:59 AM, Thad K

Re: Location data in 7.5

2010-04-14 Thread Rick Cook
It doesn't seem to. Rick -Original Message- From: Thad K Esser tkes...@regence.com Date: Wed, 14 Apr 2010 11:38:56 To: arslist@ARSLIST.ORG Subject: Re: Location data in 7.5 ** Ok, thanks.  Do you know if creating a site via the Location app config form pushes

Re: TR vs DB sanity check please

2010-04-14 Thread Rick Cook
Drew, TR is implied as the current transaction value, and does not need to be explicitly mentioned. DB is not implied, and must be specified for consistent behavior. So the better Run If qual would be 'AssignedToTech' != 'DB.AssignedToTech' Rick On Wed, Apr 14, 2010 at 1:27 PM, Drew Shuller d

Re: Remedy Developer Plus

2010-04-13 Thread Rick Cook
Did it have anything to do with throwing more RAM at the box? Or maybe indexing some of the metatables (like activelink and filter)? Rick On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** Folks, I seem to remember some discussion

Re: Remedy Developer Plus

2010-04-13 Thread Rick Cook
. You'll be better off using one of the other non-BMC tools. Rick On Tue, Apr 13, 2010 at 1:20 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** I can't remember. Maybe it was a java related setting in the registry? On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook remedyr...@gmail.com wrote

Re: incident count problem

2010-04-12 Thread Rick Cook
I can't think of any way that a mid-tier upgrade alone would affect the Entry IDs. Is it possible that you have an entry ID block value set, and that you restarted AR System? Rick -Original Message- From: Ramagiri ravi.ramag...@gssamerica.com Date: Mon, 12 Apr 2010 16

Re: Re : analytics7.6/ DB MS SQL 2005

2010-04-09 Thread Rick Cook
... crickets chirping ... I don't think that was a rhetorical question, in case anyone official is wondering... Rick -Original Message- From: strauss stra...@unt.edu Date: Wed, 7 Apr 2010 14:06:20 To: arslist@ARSLIST.ORG Subject: Re: Re : analytics7.6/ DB MS SQL 2005

Re: Re : analytics7.6/ DB MS SQL 2005

2010-04-09 Thread Rick Cook
such products, and the ITIL processes behind them, to help them manage internal issues. If only... Rick -Original Message- From: strauss stra...@unt.edu Date: Fri, 9 Apr 2010 09:32:28 To: arslist@ARSLIST.ORG Subject: Re: Re : analytics7.6/ DB MS SQL 2005 Since I had opened an issue

Re: SCOM-to-Remedy Alternatives?

2010-04-08 Thread Rick Cook
. --Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Rick

Re: ARS 7.5 User Cache Gremlin

2010-04-06 Thread Rick Cook
Looks like perhaps a stray piece of test data someone forgot to strip out. It isn't in the 7.6 WS or Filters I saw. Rick -Original Message- From: strauss stra...@unt.edu Date: Tue, 6 Apr 2010 10:01:08 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 User Cache Gremlin I

Re: Question about the Service field on a 7.6 Incident

2010-04-06 Thread Rick Cook
No, I didn't install that component, and there were no services installed with the sample data. Rick -Original Message- From: strauss stra...@unt.edu Date: Tue, 6 Apr 2010 14:43:03 To: arslist@ARSLIST.ORG Subject: Re: Question about the Service field on a 7.6 Incident

Re: Finding memory leaks in the AR System

2010-04-06 Thread Rick Cook
idle memory isn't an issue as long as the application is willing and able to give it back if something else needs it. SQL allegedly will. I haven't seen that behavior in AR System. Rick On Tue, Apr 6, 2010 at 2:38 PM, Robert Halstead badbee...@gmail.com wrote: ** Hey all, We're running AR System

Re: Problem installing Atrium Core - WS port 9999

2010-04-05 Thread Rick Cook
Yeah, I got it all working now (thanks again to the list!). Rick -Original Message- From: Guillaume Rheault guilla...@dcshq.com Date: Mon, 5 Apr 2010 14:06:56 To: arslist@ARSLIST.ORG Subject: Re: Problem installing Atrium Core - WS port Web services

Re: [AKO Warning - Message fails DKIM verification] Problem installing Atrium Core - WS port 9999

2010-04-05 Thread Rick Cook
Thanks, Tim, I got it figured out last week thanks to a couple other folks who told me what you just did. Rick -Original Message- From: Hulmes, Timothy W Mr CTR US USA IMCOM timothy.hul...@us.army.mil Date: Mon, 5 Apr 2010 10:01:09 To: arslist@ARSLIST.ORG

Re: OT:Kinetic apps and some iPad fun

2010-04-05 Thread Rick Cook
That does look good. The first thought I had regarding its usefulness was on an airplane, where laptops often have their usefulness minimized by a reclining seat back. Given the battery life of these, it would be a viable option as a remote IT tool. Rick On Mon, Apr 5, 2010 at 8:22 AM, John

Question about the Service field on a 7.6 Incident

2010-04-05 Thread Rick Cook
are defined. Any assistance would be appreciated. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Question about the Service field on a 7.6 Incident - RESOLVED.

2010-04-05 Thread Rick Cook
Got it. Thanks! And thanks to Anne Brock, who actually beat the list on the BMCDN with this answer. Rick -Original Message- From: Roger Justice rjust2...@aol.com Date: Mon, 5 Apr 2010 14:07:54 To: arslist@ARSLIST.ORG Subject: Re: Question about the Service field

Re: HELP MY PREDICAMENT !!!

2010-04-02 Thread Rick Cook
It would seem as though she is looking for advice at least, from a group she has seen be helpful in other areas. Assuming that this is legit and not a scam, can anyone provide her with some? Rick -Original Message- From: Daniel Bloom danielbl...@rogers.com Date: Fri, 2

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