Is it a potential space issue on your DB server? Is Discovery sharing a
server with any of your other apps?
Rick
On Thu, Jul 22, 2010 at 12:37 PM, Kathy Morris kathymorris...@aol.comwrote:
**
Also our reconciliation jobs, but they do not run against
BMC.ASSET. (that's a long story)
We have
Thank you, David, for incrementing the patch number. It is easier to introduce
a patch to a customer site if it doesn't carry the baggage of previous flawed
iterations.
Rick
-Original Message-
From: Easter, David david_eas...@bmc.com
Sender: Action Request System
The Remedy Release Management is a new application for us, and we're
struggling to figure out things like proper Categorization and Phase names.
Anyone know of any Best Practice data rules that one could use to set those
up? Anyone with experience with the app. with some lessons learned to share
Clary
Bright House Networks
Rick Cook remedyr...@gmail.com wrote in message
news:aanlktinmtx914i5tcdxoftl5o8zrrjwlbarpyo7xs...@mail.gmail.com...
I am using this for the first time, and I don't like it. In addition to it
taking longer to map fields, it refuses to both accept a text string
I am using this for the first time, and I don't like it. In addition to it
taking longer to map fields, it refuses to both accept a text string into
the Character field AND log why it won't. It just gives a popup asking me
to confirm that it is skipping each record with a message Record number:
Subject: Re: New Data Import tool
I have done a lot of importing and have hard coded character fields and did not
encounter the problem you are having.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Jul 9, 2010 7:49 am
Subject: New
...@aol.com wrote:
I have done a lot of importing and have hard coded character fields and
did not encounter the problem you are having.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist arsl...@arslist.org
Sent: Fri, Jul 9, 2010 7:49 am
Subject: New Data
Will its replacement be also named patch 5/10, or will it be given a new
number? I would think it proper procedure to give it a new number, but this
is not consistent with what BMC has been doing with its patches. I can
think of at least one recent example where there were three different
Indeed. I appreciate how BMC has improved their release processes over the
past few years, but this practice of re-using patch numbers is a major no-no
from a Release Mgmt. perspective. At least name them 5a, 5b... or 5.1,
5.2... or something.
Rick
On Fri, Jul 9, 2010 at 2:13 PM, LJ LongWing
list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Friday, July 09, 2010 11:19 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010
** Indeed. I appreciate how BMC has improved their release processes over
the past few years
:* Action Request System discussion list(ARSList) [
arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com]
*Sent:* Friday, July 09, 2010 3:37 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010
** So we have two versions of 7.5 patch 5
...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com]
*Sent:* Friday, July 09, 2010 3:55 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010
** And do we really want to start a discussion about why an industry
leader in the creation and selling
I know that they do use a lot of their own software, and have been trying to
move toward that goal for a while. I am hoping that a session like that I
suggested would show the status of that dogfood in a favorable light that
would leave us impressed. However, there are a couple of noticeable
There is a flag to turn logging on - sometimes that can be helpful. Also, I
believe that 6.3 had a syntax bug in the documentation for the arimport.
It's been a while, so I don't remember exactly what was wrong, but you might
look at a more recent version to get updated syntax to try.
Rick
On
I think I just read something in the release notes for one of the recent
patches that addressed that. Might look to see if it affects you.
Rick
On Tue, Jun 29, 2010 at 9:43 AM, Kevin Begosh kbeg...@gmail.com wrote:
**
I actually ran into this as well. We had some incidents that had hundreds
Doctor! Doctor! It hurts when I do this!
Well, then don't do that!
I would suggest that if your users did any number of incorrect things, they
would get results they didn't like. This is not a bug, it is a PEBCAK issue.
Train your users in the correct format for the Date/Time string, and
Excellent work, Kelly! This one's a keeper. Thanks so much!
Rick
On Tue, Jun 15, 2010 at 12:55 PM, Kelly Logan kelly.lo...@genmills.comwrote:
**
Delving into this more, I developed a theories that I believe are fairly
well confirmed:
1.)Enumerated field alias values are stored
Glad to hear you are on the mend, Herb!
You'll be back in the saddle soon.
--Original Message--
From: Herbert Partlow
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: OT- I am back :)
Sent: Jun 14, 2010 5:17 PM
Hi All
I finally created a new account... slow huh LOL.
I am doing
I'm with Julie. I know many of you, and I think highly of most of you, but
I can't think of 5 of you I would want to see in a swimsuit. Including
myself. I think if we all hung around out there in swimsuits, they'd find a
way to close it for health reasons the next day - for the health of the
The first Remedy project I worked on, I was under the tutelage of an
experienced Remedy consultant. He spoke of one of his first projects, where
he was tasked with making some changes to an existing Remedy (probably v2.0)
system. He opened the Admin tool, and found no Active Links or Filters.
I think I heard of some issues with SQL authentication on the installer.
Can you try it with SQL authentication, then switch it after the install?
And you are running the installer in 32-bit compatibility mode, right?
Rick
On Wed, Jun 2, 2010 at 8:49 AM, Francois Seegers
Error code 93 seems to indicate a connectivity issue - have you verified
that your connection/authentication parameters are correct?
Rick
On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.gov wrote:
**
Has no one else seen this error?
Feature BMC Atrium CMDB failed
I haven't tested it, Doug, but I would bet money they aren't. They are, as
you probably know, binary presets, so that any chosen value triggers ALs
that fire on that value only. If the number you give it doesn't match a
value in the API, I would imagine it just wouldn't run at all.
I suppose
That's good news, but I didn't see anything in the Release Notes referencing
it.
Rick
On Tue, May 25, 2010 at 1:00 PM, strauss stra...@unt.edu wrote:
**
Looking at the VM-based ARS 7.5 system where I applied patch 005 yesterday,
that problem does appear to be fixed.
Christopher Strauss,
I think I remember having this problem as well, John. I would check your
Web Services plugin authentication data. Sometimes it gets lost and needs
to be refreshed.
Rick
On Mon, May 24, 2010 at 10:43 AM, Bilinski, John CTR WHS/ITMD/ASD
john.bilinski@whs.mil wrote:
**
Listers:
I am
No, Windows 7 is the same basic platform as 2008. I have a working ARS 7.5/ITSM
7.6 installed on my WIn 7 laptop now, and I am sure others have done it.
I suspect that 7.1 doesn't know how to recognize windows 7. I would try
installing 7.5 instead.
Rick
-Original Message-
From:
Isn't there an API call to release the user? I know that some use that to log
out a user who just closes a browser window.
Rick
-Original Message-
From: Misi Mladoniczky m...@rrr.se
Date: Wed, 19 May 2010 15:17:54
To: arslist@ARSLIST.ORG
Subject: Re: Can we release the
Jason, I saw that error on a 32-bit Win2k3 system installation. The problem
had to do with a group domain policy that prevented the domain from caching
the server name or something. To test that, see if you can start the
service if the machine is disconnected from the domain. If so, that's it.
Actually, the 5.x documents are on the BMCDN. Just do a search for them
there, they're all in a zip file.
Rick
On Wed, May 19, 2010 at 7:55 AM, Arnab Baral arnab...@gmail.com wrote:
**
Hi Listers,
We are in the plan of upgrading AR system applications which are in version
5 as of now.
What do we do? We remember that we can make a system fool-proof, but we
can't make it damnfool-proof. ;-) Idiot-proofing something only works
until nature comes up with a more efficient idiot. That's where
that running away screaming thing sometimes comes into play, too.
Rick
On Wed, May 19,
It sometimes happens that application permissions get kind of corrupted or
take up residence outside the cache. Have you tried dropping and re-adding
the CM permissions for that user?
Rick
On Wed, May 19, 2010 at 9:46 AM, Enslin Van Blerk - MWEB evanbl...@mweb.com
wrote:
**
Hi Everyone
Could it be a system memory issue, or disk space? It would probably slow
way down if it had to start swapping.
Some of the installer versions don't restart the Remedy service as they
should - you have to start it manually. Your log files might give an idea
where it's stuck.
Rick
On Wed, May 19,
Yeah, one of the dirty little secrets of CM 7.x is that you can have 4
different workflow sets to accomplish the same thing (i.e. Approval), and
they all work differently - sometimes drastically so. I suspect that is the
case here. That's ok if they all work, but not so much if they don't.
Rick
My first impression was that your company is attempting to use non-ITIL
processes in an ITIL software package. That will cause problems similar to
what you are seeing. Could I suggest that you attempt to get your people to
use the proper process, rather than tweak the software to enforce an
Have you considered the capacity of your receiving devices, as well as that
of those trying to read the alerts, prior to starting down this road?
Rick
On Tue, May 18, 2010 at 9:44 AM, Jones, Jonathan Clark
jonaj...@southernco.com wrote:
Hi Listers!
Has anyone ever expanded the Alert Text
What if you went to ITSM 7.6, and used the Best Practice view? It's pretty
simple to use.
Worst case - you create another view that mimics the look and feel of the
5.6 application you presently have, and the users continue to use that. But
I would only do that if there was a sustained,
Christie,
You do know that the Services menu is optional, right? There is a
configuration setting to make it so.
Rick
On Mon, May 17, 2010 at 1:08 PM, Pargeter, Christie :CO IS cparg...@lhs.org
wrote:
**
Agreed. But when the Help Desk or the Computer Operators need to put in a
ticket for
Shoot, Dwayne, that's a piece of cake to build in Remedy. Just create an
incoming template, have workflow ensure that the necessary data (mostly user
data) is there, and then push it to the Interface_Create form. You may want
to create a default set of Categorizations to dump those in so that
?
Dwayne
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Monday, May 10, 2010 12:56 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Creating Remedy form entries from unformatted incoming
customer email
**
Shoot, Dwayne
. What we need is something that will read the HelpDesk
mailbox, parse it all out, and email a template to the Remedy mailbox.
Dwayne
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Monday, May 10, 2010 1:12 PM
Misi, it actually sounds like a great app. I just haven't had the time to
go take a look at it. I definitely will in time, though!
Rick
On Thu, May 6, 2010 at 5:14 AM, Kbegosh kbeg...@gmail.com wrote:
Misi,
I also just checked it out and it is a very cool tool and very usefull.
Sent from
How about prepopulating the userid from the ticket when the survey is created?
If that data is unavailable, how would the survey be directed appropriately?
Rick
-Original Message-
From: Veeral Oza veer...@gmail.com
Date: Wed, 5 May 2010 18:07:31
To: arslist@ARSLIST.ORG
.
Regards,
Veeral
On Wed, May 5, 2010 at 6:10 PM, Rick Cook remedyr...@gmail.com wrote:
How about prepopulating the userid from the ticket when the survey is
created? If that data is unavailable, how would the survey be directed
appropriately?
Rick
--
*From: *Veeral
Rick,
The ticket data is available and the requester details are populated in the
survey. However, there is also a requirement to capture windows login id of
the user submitting the survey.
Regards,
Veeral
On Wed, May 5, 2010 at 6:10 PM, Rick Cook remedyr...@gmail.com wrote:
How about
is available and the requester details are populated in the
survey. However, there is also a requirement to capture windows login id of
the user submitting the survey.
Regards,
Veeral
On Wed, May 5, 2010 at 6:10 PM, Rick Cook remedyr...@gmail.com wrote:
How about prepopulating the userid
and
what they are going to do to rectify the issue for the future.
Thanks
Peter Lammey
ESPN IT Packaging and Automation
860-766-4761
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent
] *On Behalf Of *Rick Cook*
Sent:* Wednesday, May 05, 2010 10:17 AM*
To:* arsl...@arslist.org*
Subject:* Re: Windows UserID
**
OK, let me see if I can be more clear in my objections.
Your management, for some unexplained reason, wants to know who is filling
out the surveys. You are trying
And you can download the compatibility matrix from BMC support, just as we have
done.
--Original Message--
From: David Charters
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: Compatibility Matrix
Sent: May 5, 2010 2:03 PM
Yes Windows Server 2003 and above, Oracle 10G and
Are you using the 32 bit version of 2008?
64 bit on Windows is not supported.
Rick
-Original Message-
From: Atul Vohra a...@protechsoftwareinc.com
Date: Wed, 5 May 2010 18:37:06
To: arslist@ARSLIST.ORG
Subject: Re: Compatibility Matrix
Thanks.
The reason I asked is:
I
If you are going to use an AR method or tool to do data imports, be sure to
drop the indexes on forms that have more than about 100k records. That will
speed the import process significantly. Once the data is imported, add the
indexes back in.
Rick
-Original Message-
From:
100k is kind of where you can start to notice the difference, and then it
depends on the size of each record and the number of Indexes as to how much of
a difference. 100K of a small form, probably no difference. 100k of a large
form with 8+ indexes, probably so.
Rick
-Original
Classic Monty Python. Google it.
Rick
-Original Message-
From: Richard Copits richard@bwc.state.oh.us
Date: Tue, 4 May 2010 15:19:01
To: arslist@ARSLIST.ORG
Subject: Re: WARNING - POSSIBLE FRAUD
What is the dead parrot sketch?? Is that a picture or ??
From:
If you added those fields to the attributes list in Base_Element, could you
then add the menu to the field at that level and have it filter down?
Rick
-Original Message-
From: Thad K Esser tkes...@regence.com
Date: Mon, 3 May 2010 12:16:55
To: arslist@ARSLIST.ORG
Of Rick Cook
Sent: 03 May 2010 20:22
To: arslist@ARSLIST.ORG
Subject: Re: Adding Menus to AST forms
If you added those fields to the attributes list in Base_Element, could you
then add the menu to the field at that level and have it filter down?
Rick
_
From: Thad K Esser tkes
If you are forcing users to store their preferences on the Preference
Server, you can use workflow to enforce whatever data values on any value in
that form. So you could set the default value to 1000, but allow workflow
to change the value based on whatever you wanted. Change the permissions on
Think that AIE might be part of that solution? Or is it too limited?
Rick
On Wed, Apr 28, 2010 at 12:18 PM, LJ LongWing lj.longw...@gmail.com wrote:
They will need to utilize the client that's availableMid-Tier...ya
know,
launch browser, pass information in through URL, etc
According to Microsoft, DDE is still active in Windows 7 - and Office 2007,
though there are some security restrictions that would limit its use.
Google Windows 7 DDE, and you will get more details.
Rick
On Wed, Apr 28, 2010 at 2:04 PM, Guillaume Rheault guilla...@dcshq.comwrote:
I have no
If you only need two values, what about having the first Filter fire in
Phase 1? Would that make any difference? I was also thinking of an AL
guide, because you can force the Commit Changes action in an AL.
Or, maybe just fire the first one in that guide, then have the other one in
another
Did you read Chris Strauss' experiences with 7.5 patch 4? You might want to
if you haven't.
Rick
On Tue, Apr 27, 2010 at 7:54 AM, Kevin Begosh kbeg...@gmail.com wrote:
** that is good information thanks. So you went from CMDB 2.2 to CMDB 7.5
patch 4 with just installing the patch?
On Tue,
Uggghhh...don't get me started on Migrator. My basic rule when using this
tool: Trust but verify. I would use it for small migrations. I would not
use it for large scale ones.
In answer to your question, Chris, perhaps one of the other third-party
migration tools might be more reliable?
Rick
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, April 23, 2010 8:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 with 3rd party monitoring tool integration
My experience ha been that the 3rd party apps provide the integration
pieces, usually using the API set
My experience ha been that the 3rd party apps provide the integration pieces,
usually using the API set provided in the User tool client libraries.
--Original Message--
From: Ram Rudra
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: ARS 7.1 with 3rd party monitoring tool
...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, April 23, 2010 8:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 with 3rd party monitoring tool integration
My experience ha been that the 3rd party apps provide the integration
pieces, usually using the API set provided in the User tool
Appajee, your contributions to the Remedy community are very appreciated,
and I think I can speak for Dan and Joel in saying that you have NEVER been
considered anything but completely welcome posting to the list. I wish you
the best in your future choices, and in the time spent with your family
You need to use the 32 bit Java SDK for all Windows installations.
--Original Message--
From: Rick Phillips
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Problems with Windows 7 Ult and ARS 7.5 install...
Sent: Apr 22, 2010 5:23 AM
Hello, all,
I'm having problem installing
I have it on my windows 7 Ultimate laptop right now. With ITSM 7.6 patch 1.
--Original Message--
From: Sergio Tomillero
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: Problems with Windows 7 Ult and ARS 7.5 install...
Sent: Apr 22, 2010 5:49 AM
Rick,
Are you sure ARS 7.5
Windows 7 is basically windows server 2008. As long as you have one of the
upper editions of W7 that supports web servers, it should work just fine. I
would recommend 4 GB RAM at minimum, though. With sql and itsm, my RAM is
completely maxed out.
--Original Message--
From: Sergio
I believe that Appajee is the person still caring for the .NET API set. He
has been pretty responsive in the past to issues brought up. Might want to
go through the BMCDN, though, as he probably monitors that more than the
ARSList.
Rick
On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor
I know that more and more of their classes are on-line - perhaps it's
related to that. Also, the Dallas and Downer's Grove locations aren't BMC
offices - they're Column IT's. It's possible that the Atlanta and
Clearwater offices belonged to partners as well.
Rick
On Wed, Apr 21, 2010 at 7:13
) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Wednesday, April 21, 2010 9:13 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ARAPI.NET http://arapi.net/ 7.5.xxx
**
I believe that Appajee is the person still caring for the .NET API set. He
has been pretty responsive
representative for BMC
Software,
Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 21, 2010 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET http://arapi.net/ 7.5.xxx
**
I believe that Appajee
All I will say is that it's a bit hard to take someone really seriously as
an IT Pro when they're sporting an AOL email address. I'm just sayin...
8-
Rick
On Wed, Apr 21, 2010 at 1:31 PM, Shellman, David
dave.shell...@tycoelectronics.com wrote:
**
When I started reading this thread I felt
I had a couple dozen of them, all of which I summarily executed.
Rick
-Original Message-
From: Daniel Bloom danielbl...@rogers.com
Date: Fri, 16 Apr 2010 09:11:29
To: arslist@ARSLIST.ORG
Subject: Re: Attention: List Administrator Dan Bloom... ADM
It may be fixed, but I
You should be able to do it by creating one mapping for all categories and
another for just the single category. Set the Level of the single category
at a lower value than that of the global one. If it hits, it will go there.
Rick
On Thu, Apr 15, 2010 at 7:25 AM, Rudolf Schwarzkopf
missing
something?
Thanks much, Rick.
Regards,
Rudolf
On Thu, Apr 15, 2010 at 11:29 AM, Rick Cook remedyr...@gmail.com wrote:
**
You should be able to do it by creating one mapping for all categories
and another for just the single category. Set the Level of the single
category
If the 7.1 prefetch pushes files to the client, I, too, would be surprised.
What I understand is similar to what you do - it pre-caches the file
definitions to the Mid-Tier server, so that if the client has to re-cache,
it doesn't have to wait for that first step of caching from the AR server
to
Thad, I see fields for Room and Floor on the Physical Location CI form in
7.5/7.6. However, the Location app config form does not have them. So if
you want to add all that data for each CI, you could do that there. In
addition, those fields are in the Base Element class, so you could add the
that data to the PhysicalLocation class?
Thad Esser
Remedy Developer
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Date: 04/14/2010 11:19 AM
Subject: Re: Location data in 7.5
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Drew, TR is implied as the current transaction value, and does not need to
be explicitly mentioned. DB is not implied, and must be specified for
consistent behavior. So the better Run If qual would be 'AssignedToTech'
!= 'DB.AssignedToTech'
Rick
On Wed, Apr 14, 2010 at 1:27 PM, Drew Shuller
Did it have anything to do with throwing more RAM at the box? Or maybe
indexing some of the metatables (like activelink and filter)?
Rick
On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore
warrenbaltim...@gmail.com wrote:
**
Folks, I seem to remember some discussion a
. You'll be better off using one of the other non-BMC tools.
Rick
On Tue, Apr 13, 2010 at 1:20 PM, Warren Baltimore warrenbaltim...@gmail.com
wrote:
** I can't remember. Maybe it was a java related setting in the registry?
On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook remedyr...@gmail.com wrote
I can't think of any way that a mid-tier upgrade alone would affect the Entry
IDs. Is it possible that you have an entry ID block value set, and that you
restarted AR System?
Rick
-Original Message-
From: Ramagiri ravi.ramag...@gssamerica.com
Date: Mon, 12 Apr 2010
... crickets chirping ...
I don't think that was a rhetorical question, in case anyone official is
wondering...
Rick
-Original Message-
From: strauss stra...@unt.edu
Date: Wed, 7 Apr 2010 14:06:20
To: arslist@ARSLIST.ORG
Subject: Re: Re : analytics7.6/ DB MS SQL 2005
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, April 09, 2010 9:04 AM
To: arslist@ARSLIST.ORG
Just FYI, I did some testing today with ARS 7.5p3 and IM 7.6p1. Saw no major
issues, using the 7.1 SCOM code and data import. The only issue I saw was that
history updates from alarms don't push the history text to Remedy. The work
info records get created, but without the data typed by the
Looks like perhaps a stray piece of test data someone forgot to strip out. It
isn't in the 7.6 WS or Filters I saw.
Rick
-Original Message-
From: strauss stra...@unt.edu
Date: Tue, 6 Apr 2010 10:01:08
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 User Cache Gremlin
I
Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Monday, April 05, 2010 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Question about the Service field on a 7.6 Incident
**
I am working
Two things:
1) The memory usage issue is definitely true at the DB level, especially if
you're using SQL.
2) If this is an AR Server issue, it is one more issue with patch 4 that
has and will keep me from installing it. Better the devil I know in patch
3...
That being said, pre-allocating
] on
behalf of Rick Cook [remedyr...@gmail.com]
Sent: Wednesday, March 31, 2010 5:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem installing Atrium Core - WS port
The ar.cfg does not reference port at all. Are web services required for
the Atrium Console or other core functionality
] On Behalf Of Rick Cook
Sent: Wednesday, March 31, 2010 2:42 PM
To: arslist@ARSLIST.ORG
Subject: [AKO Warning - Message fails DKIM verification] Problem
installing Atrium Core - WS port
**
I am trying to install Atrium Core 7.6 patch 1 on an AR System 7.5 patch
3 base. Windows 2003/Sql 2005
That does look good. The first thought I had regarding its usefulness was
on an airplane, where laptops often have their usefulness minimized by a
reclining seat back. Given the battery life of these, it would be a viable
option as a remote IT tool.
Rick
On Mon, Apr 5, 2010 at 8:22 AM, John
I am working with a new ITSM 7.6 install to test an integration, and am
starting with the existing sample data. I created some servers to use as
CIs, related them to people as Used by, but I cannot figure out the nature
of the required Service field on the Incident. This is keeping me from
on a 7.6 Incident
1. Review Incident rules and you can make this field not to be required.
2. This is from the Service Catalog in Atrium Core as well as Business Service
CIs in Asset Management.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Mon
It would seem as though she is looking for advice at least, from a group she
has seen be helpful in other areas. Assuming that this is legit and not a scam,
can anyone provide her with some?
Rick
-Original Message-
From: Daniel Bloom danielbl...@rogers.com
Date: Fri, 2
://www.spamdiary.com/2010/02/mugged-in-wales-united-kingdom/
Greg
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, April 02, 2010 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: HELP MY PREDICAMENT !!!
**
It would seem as though
Services on the same box as ARS
for performance reasons.
Cheers
Peter
-Original Message-
BTW, it may not matter, but I am using Java SDK 1.6_19.
Rick
On Wed, Mar 31, 2010 at 1:53 PM, Rick Cook wrote:
Well, yes, but I have tried that, and it doesn't seem to matter what I
choose
Yeah, at times like that, I am reminded of the Quality mug in the Dilbert
strip. That would be the mug that left the Q off of the word, then the handle
fell off, the mug broke, and Asok got shards. Epic Fail.
BMC/Remedy does so many things well. It is too bad that building quality
installers
I am trying to install Atrium Core 7.6 patch 1 on an AR System 7.5 patch 3
base. Windows 2003/Sql 2005, all on the same box.
I get all the way to the end, but then get an error message that says:
- WSC_PORT_IN_USE
- WSC_PORT_IN_USE
This is in reference to the Atrium and
alfred.differ@navy.mil
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, March 31, 2010 13:42
To: arslist@ARSLIST.ORG
Subject: Problem installing Atrium Core - WS port
**
I am trying
BTW, it may not matter, but I am using Java SDK 1.6_19.
Rick
On Wed, Mar 31, 2010 at 1:53 PM, Rick Cook remedyr...@gmail.com wrote:
Well, yes, but I have tried that, and it doesn't seem to matter what I
choose, it apparently needs to use internally, and one of those
wonderful issues
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