Re: AIE. Annoying message every minute in log file

will not get such a big log file than keeping the default sync interval set in one minute. I do not like too much this solution, because the famous message will go on appearing in the log, but what I see is that the product does not let any other alternative. Thanks. Sergio Tomillero -- View

AIE. Annoying message every minute in log file

level options (tread based, api, sql and so.. ) unmarked. Kind regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/AIE-Annoying-message-every-minute-in-log-file-tp6868536p6868536.html Sent from the ARS (Action Request System

Re: AIE. Annoying message every minute in log file

Hi Wirasat, Instead I change the value of these two parameters increasing them, the message appears acording to the value in AsyncInterval. My goal is that the annoying message never appears in the log, I do not know if this is possible. Thank you, Sergio -- View this message in context:

Re: AIE. Annoying message every minute in log file

Setting it to zero, checks every five minutes to sync, so every five minutes the log is recording the message. Sergio -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/AIE-Annoying-message-every-minute-in-log-file-tp6868536p6869441.html Sent from the ARS

Reconciliation Engine Administrator

. But at the moment I access to the Reconciliation Engine module, I can only launch jobs. I cannot create or edit them. What is wrong? Thanks regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-Administrator

Re: Reconciliation Engine Administrator

Hi Andrew, Thanks, I have also assigned these two roles to the group, but I go on without modifying or creating jobs, just launching them. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-Administrator-tp6767081p6767929.html Sent from

Re: Reconciliation Engine Administrator

Hi Félix, Thanks, if having only the role of 'CMDB-Administrator' is not possible, I will have to make the user also administrator in Remedy. Kind regards, -- View this message in context:

Re: Reconciliation Engine Administrator

Hi Andrew I agree with you, it is an important lack. My CMDB is 7.6.0 p2 Thank you Regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-Administrator-tp6767081p6768003.html Sent from the ARS (Action Request

Re: Asset Management. Cannot access to records if I am not a Remedy Administrator

.nabble.com ** are roles set for viewers? in the roles form, Application: BMC:Atrium CMDB Role: CMDB Data View All to group: CMDB Data View Group before i defined that, none admin users couldn't even view a single CI. On Mon, May 30, 2011 at 8:22 PM, Sergio Tomillero [hidden email]http

Re: Asset Management. Cannot access to records if I am not a Remedy Administrator

2011/5/31 Mike E. Hamner [via ARS (Action Request System)] ml-node+6422521-773008606-76...@n2.nabble.com ** -- Sent from my BlackBerry Wireless Handheld -- * From: *Sergio Tomillero [[hidden email]http://user/SendEmail.jtp?type

Re: Asset Management. Cannot access to records if I am not a Remedy Administrator

Watching the permissions of fields by Developer Studio, I see that I only have 'CMDB Write Security'. In another environment that works correctly, the same fields have: 'CMDB Write Security', 'CMDB Data View All', 'CMDB Data Change All','CMDB Data View','CMDB Data Change' I do not have the chance

Asset Management. Cannot access to records if I am not a Remedy Administrator

not going to turn to Asset Users and Asset Viewers as administrators. Any idea? Thank you in advance. Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator

Re: Asset Management. Cannot access to records if I am not a Remedy Administrator

)] ml-node+6419899-1722388310-76...@n2.nabble.com ** It sounds like your system isn't recognizing licenses. I would look at it from that angle. Rick On May 30, 2011 10:01 AM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6419899i=0 wrote: Hello, Since some

Recon Engine. How to give the maximum precedence to destination's dataset specifics attributes?

twice. I use CMDB 7.6.0 p1. Thank you in advance, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Recon-Engine-How-to-give-the-maximum-precedence-to-destination-s-dataset-specifics-attributes-tp6153343p6153343.html Sent from the ARS (Action

Having BMC Asset in read only cannot associate Support groups in others datasets

better way to resolve it, different from creating code, flags, etc… because I am sure that having production dataset disabled and working in another datasets, creating associations and so is something habitual. Do you know that the appropriate solution could be? Thanks regards, Sergio Tomillero

Reconciliation Engine does not work if the class is audited

associated it works, but not for classes with associated audit form. Kind regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-does-not-work-if-the-class-is-audited-tp5788678p5788678.html Sent from the ARS (Action

Re: Reconciliation Engine. Cannot merge data from two datasets to a destionation one

, the reconciliation does not work! It does not recognizes the weights and only puts on destionation data of dataset B. Does you happen the same? Thanks regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-Cannot

Reconciliation Engine. How to compare two datasets before doing a Merge?

? It is not possible in the same job and I have to launch a previous one? It is not Compare the appropiate way? Thanks regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-How-to-compare-two-datasets-before-doing-a-Merge

Re: Reconciliation Engine. How to compare two datasets before doing a Merge?

I wanted to say that my Reconciliation Engine version is 7.6.0 -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-How-to-compare-two-datasets-before-doing-a-Merge-tp5750987p5750995.html Sent from the ARS (Action Request System) mailing

Re: Reconciliation Engine. Cannot merge data from two datasets to a destionation one

Hi Peter, I have tryed it, but it has not worked. To be sure I am implementing it as you mention, could you writte some lines about how it should be indicated in the job? Kind regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com

Re: Reconciliation Engine. Cannot merge data from two datasets to a destionation one

Hi Peter, I have tried it again, following your indications and now it works correctly. Thanks a lot for your message, it has resolved my problem. Thanks again, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine

Re: Reconciliation Engine. Cannot merge data from two datasets to a destionation one

Hi Peter, Yes, it is something to be taken into account. As it works now Reconciliation Engine would only update if a modification is done in dataset A or dataset B, so if users modify in dataset C and afterwads a job is runned, dataset C values will be replaced. -- View this message in context:

Re: Reconciliation Engine. Cannot merge data from two datasets to a destionation one

: Name of ID001 in dataset A Description: Description of ID001 in dataset A Any idea about this behavior and how to resolve this? Thank regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-Cannot-merge-data

Re: Reconciliation Engine. Cannot merge data from two datasets to a destionation one

that have higher weight in Dataset A than in B. Also if I change Data first in Dataset B and inmediatly in Dataset A and launch the , it works correctly. It is like Dataset A must be the last to be modified in order that the job worked correctly. Why this environment? Kind regards, Sergio Tomillero

Re: Reconciliation Engine. Cannot merge data from two datasets to a destionation one

from dataset B is something habitual. Thanks regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-Cannot-merge-data-from-two-datasets-to-a-destionation-one-tp5718360p5723774.html Sent from the ARS (Action Request

Reconciliation Engine. Cannot merge data from two datasets to a destionation one

: FUN 888 model 22 And generated log file is void. Any idea about what I am not configuring correctly? ARS version: 7.5 p5 Reconciliation Engine: 7.6 Thank s a lot Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine

Entreprise Integration Engine. How to import CIs' relationships

, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Entreprise-Integration-Engine-How-to-import-CIs-relationships-tp5584133p5584133.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com

How to get the Subject line when sending an email that performs a submit action?

same Incident number and the same Create Date). What are you recommendations? How do you get the subject line when receiving an email? Thanks regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/How-to-get-the-Subject-line

Re: How to get the Subject line when sending an email that performs a submit action?

Hello Marcelo, Thanks, but if I used Modify instead of Submit, the problem will remain because I would neither have the whole content of 'Subject' (AR System Email Messages) in the destination form (HPD:HelpDesk if 'Modify' or BridgeForm if 'Submit'), what is my goal. Thanks regards, Sergio

Re: How to get the Subject line when sending an email that performs a submit action?

, that are well appreciated. Kind regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/How-to-get-the-Subject-line-when-sending-an-email-that-performs-a-submit-action-tp5371700p5372724.html Sent from the ARS (Action Request System) mailing

Re: How to get the Subject line when sending an email that performs a submit action?

would change it for an escalation. Kind regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/How-to-get-the-Subject-line-when-sending-an-email-that-performs-a-submit-action-tp5371700p5373486.html Sent from the ARS (Action Request

Incident Management. Using Relationship tab in 'Modify All' action

relationships, because they need to be assigned from a Request Id that does not exists due to I am in 'Modify all' mode. Has anybody created relationships and copied them to a list of incidents using 'Modify all' action or so? Thanks regards, Sergio Tomillero -- View this message in context: http

Re: Problem while creating Asset forms

is imbedded so it cannot be launched by command line for testing purposes. Kind regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Problem-while-creating-Asset-forms-tp4646137p4978660.html Sent from the ARS (Action Request System) mailing list

Resolved -Cannot create classes in CMDB-

Problem resolved. 'Development cache mode' has to be unmarked. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Cannot-create-classes-in-CMDB-tp4935605p4968700.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

Cannot create classes in CMDB

an attempt of creating a class fails? Kind regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Cannot-create-classes-in-CMDB-tp4935605p4949410.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com

Re: Problems with Windows 7 Ult and ARS 7.5 install...

Rick, Are you sure ARS 7.5 Server can be installed on Windows 7? Compatibility matrix does not support that combination. Kind regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Problems-with-Windows-7-Ult-and-ARS-7-5-install

Cannot create classes in CMDB

there is nothing significant. The same as arsql.log My environment profile: OS: Windows 2003 Server Standard Edition 64 bits CMDB version: 7.6.0 patch 1 ARServer: 7.5 patch 4 Any idea? Thanks regards, Sergio Tomillero -- View this message in context: http://n2.nabble.com/Cannot-create-classes-in-CMDB

Re: SV: Cannot create classes in CMDB

Yes, I have. From cmdbdriver I can create classes but it is not the appropiate procedure. From Class Manager I should be able to create classes and its corresponding fields. Kind regards, Sergio Tomillero -- View this message in context: http://n2.nabble.com/Cannot-create-classes-in-CMDB

Re: Problems creating LDAP Vendor forms

Joe, I am using ARServer 7.5 patch 4, the latest BMC AR Server version. If I activate plugin log, I can see the value 001 is recognized as Form entry. If I indicate it manually in the Request Id field, the LDAP : Bad search filter (LDAPERR 87) (ARERR 3377) message appears. Sergio

Re: Problems creating LDAP Vendor forms

through their records without any problem. Thanks regards Sergio Tomillero -- View this message in context: http://n2.nabble.com/Problems-creating-LDAP-Vendor-forms-tp4900817p4906209.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com

Problems creating LDAP Vendor forms

’ and do a search, I get the error: - LDAP : Bad search filter (LDAPERR 87) (ARERR 3377) Any idea? Thank you in advance, Sergio Tomillero -- View this message in context: http://n2.nabble.com/Problems-creating-LDAP-Vendor-forms-tp4900817p4900817.html Sent from the ARS (Action Request System

Do your company need a Remedy Analyst / Developer in Barcelona (Spain)

Hello people, I am looking for a Remedy Anaylst - Developer job in Barcelona (Spain). I have several years of experience with all versions of Remedy , BMC Remedy, Incident Problem Mangement, CMDB and so. My email: stomill...@gmail.com Thanks Regards, Sergio Tomillero Remedy Professional

Remedy's integration with Call center

Good morning, I would like to know the way to integrate a call center with Remedy. The idea is when receiving a phone call, at the moment the staff would pick it up, a record were generated in a Remedy form. Is there any api to do this? Any documentation? Thanks regards, Sergio Tomillero Remedy

Strange problem with Remedy Alert

the Remedy User Login Window to the front. The configuration is: AR Server 6.3 last patch Remedy Alert 7.0.0 Any idea? Thanks regards, Sergio Tomillero -- View this message in context: http://n2.nabble.com/Strange-problem-with-Remedy-Alert-tp2638666p2638666.html Sent from the ARS (Action Request

Remedy Alert Pop Up keeps on screen once pressed Open alert list button.

with 6.3 and 7.0 version and happens the same. Any idea to resolve it? Thanks Kind regards, Sergio Tomillero -- View this message in context: http://n2.nabble.com/Remedy-Alert-Pop-Up-keeps-on-screen-once-pressed-%22Open-alert-list%22-button.-tp2525732p2525732.html Sent from the ARS (Action Request

Re: Developer Studio 7.5

Hi Rakshit, It works fine. In the property column, when you click on the Permissions' expand button, two lines appears, Permissions and Allow any user to submit. If you click on Permissions in the value column, the permission's dialog box will appear, and you will be able to manage them. Sergio

Re: Creating massive User Preference records with the same configuration

at the begining and end. I guess it is not the most dynamic way, but I have not found any other better. Thanks, Sergio Tomillero Matt Worsdell-2 wrote: You can use a custom delimiter, maybe use a pipe (|)? Hello Jason, I tried it, but unfortunally there are some records which have colon

Re: Creating massive User Preference records with the same configuration

Hello Matt, Thank you. I have saved the file with asc extension and indicanting # as separator and it works fine, so in this case I do not have to use coma as separator. Kind regards. Sergio Tomillero Matt Worsdell-2 wrote: Sergio It will for an ascii file (.asc) Matt -Original

Re: Creating massive User Preference records with the same configuration

Hi Elry, Finally I saved the file with asc extension, so I do not need to use coma as separator. Thanks regards, Sergio Tomillero Elry wrote: Hi Guys... For what it's worth here is what I did... I created a separate table to hold the the records to be imported (this held User Name

Re: Creating massive User Preference records with the same configuration

. Generate a list of the login names. Add the login names and short description to the spreadsheet, copy all the remaining values down, and import with arimport. From: Sergio Tomillero stomill...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, January 9

Creating massive User Preference records with the same configuration

and Short Description for each record, because it should be a tedious task due to the elevate number of users. Is there any dinamic way to do it? Thank you in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Creating-massive-User-Preference-records-with-the-same

Re: Active Link Error

Hello Salma, Have you compared the workflow.log in both cases? Do you appreciate any significant difference? If you need to have it resolved soon, a rapid solution for this case could be using a filter instead of an active link. Kind regards, Sergio Tomillero Salma wrote: Dear All

Open Alert List receive error message Cann ot create the COM object for AR System User”

User OS: Windows XP Thanks in advance Kind regards, Sergio Tomillero -- View this message in context: http://www.nabble.com/Open-Alert-List-receive-error-message-%22Cannot-create-the-COM-object-for-AR-System-User%E2%80%9D-tp20555765p20555765.html Sent from the ARS (Action Request System

Re: People not able to create new request.

Hello Vinit, Did you test installing ITSM 7.0.03 latest patch? vinitPatil wrote: Hello All, I've integrated Active Directory with Remedy. By using ARDBC plugin I fetched all the people records from Active Directory to Vendor form. I've an escalation on Vendor form which create/update

Date/Time field in Table Qualification

for relational operations'. I have realized that Date/Time fields do not let to compare their value with NULL in Table fields Qualification, neither with . Any idea? Thanks in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Date-Time-field-in-Table-Qualification

Re: Date/Time field in Table Qualification

Hi Dale, Thanks for your answer. I have done it so and it works as desired. Kind regards, Sergio Tomillero Dale Jones wrote: Add an Active Link - If Dates are Null then set the dates to 01/01/1970 May need a hidden date field to make this look pretty. Dale Jones DCS [EMAIL

Re: Problems calling java api from filter.

, Sergio Tomillero -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20205056.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com

Re: Problem Installing ARS 7.1

Hi Brian, That message is totally correct. It says that there is no ARSystem database and asks you to create a new one. Just click on 'Yes' and go on with the installation. Kind regards, Sergio Tomillero Sokol, Brian wrote: Hi Jennifer, I tried that once and it failed in the end

Re: Problems calling java api from filter.

Monday they will not be able to modify the filter and testing. In case it failed, I will go on testing taking into account your advices. Anyway I will keep you informed updating with the result. Thanks, Sergio Tomillero Atul Vohra wrote: Sergio, When you call the code from the command

Re: Problems calling java api from filter.

to the next Monday they will not be able to modify the filter and testing. In case it failed, I will go on testing taking into account your advices. Anyway I will keep you informed updating with the result. Thanks, Sergio Tomillero Sergio Tomillero wrote: Hello People I have a strange problem

Problems calling java api from filter.

, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero -- View this message in context

Re: AR Server Installation on Windows Vista

Hi Vijayalakshmi, Are you talking about Remedy User or Server? I have a customer that had to install Remedy User 7.1.0 latest patch in his computer to be able to use Remedy User in Windows Vista OS. About ARServer, in the Compatibility Matrix Windows Vista is not present. Kind regards

Re: Problems calling java api from filter.

. From:         Sergio Tomillero lt;[EMAIL PROTECTED]gt; To:           arslist@ARSLIST.ORG Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from

Re: Malloc ARERR 300 when retreiving records from View form

corrected to: select cast(field1 as int) CODE, field2 EMPLOYEE... Now, either ARServer and SQL Server 2005 show the records correctly. Sergio Tomillero wrote: Hello people, Using Remedy User, when performing a search on a View Form I am receiving Malloc failed on server ARERR 300

Malloc ARERR 300 when retreiving records from View form

reviewed logs, messages in this list, etc but I have not found anything and I do not know how to go on to resolve this great problem. Could someone help me? Has anybody had an error like this before? Thanks regards, Sergio Tomillero Remedy Professional Astek [EMAIL PROTECTED] -- View