Did BMC do away with the command line utility for the 9.1 Data Import tool? I
used to have a batch file that would run periodically but now refuses to run
since I upgraded from 8.1. I cannot find any documentation online in regards to
the 9.1 version.
Keith Sinclair
Remedy Development
+forms
On Tue, Dec 20, 2016 at 10:47 AM, Sinclair, Keith
<ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com>> wrote:
**
Well, the columns are the same as the DB link for each system is pointed to the
same external system, so the link is using the same VIEW table on the extern
the
connectionsis it or is it a view in the remote db.try creating a local
view if you don't have one and see if that helps
Have you done this?
https://docs.bmc.com/docs/display/public/ars91/Setting+up+a+remote+database+for+view+forms
On Tue, Dec 20, 2016 at 10:47 AM, Sinclair, Keith
, but shouldn't have changed
significantly...
On Mon, Dec 19, 2016 at 1:05 PM, Sinclair, Keith
<ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com>> wrote:
**
List,
I am banging my head against the wall on this one as I am not finding out any
decent information. I cannot create
List,
I am banging my head against the wall on this one as I am not finding out any
decent information. I cannot create a view form that links to an external DB
whereas the same view form in my 8.1.2 test system connects without issue.
I have gone through both systems and they seem to be an
Nevermind. Turned out to be a DNS issue.
From: Sinclair, Keith
Sent: Monday, December 12, 2016 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Newly created 9.1.2 system - only clients are unable to connect
All,
Have a weird one. I created a brand new 9.1.2 system. I can connect via the web
to login
All,
Have a weird one. I created a brand new 9.1.2 system. I can connect via the web
to login, as well as the config tool but I cannot get Dev studio to connect AT
ALL. I keep getting the ARERR 90. I've put in fully qualified server name,
tweaked my hosts file, flushed my DNS and pretty much
a lot of room to grow, we’ve
only got a few hundred people in the system at the same time at the moment.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of
I've been asked to look into adding chat to our custom-built system and I was
wondering if anyone knew if BMC Chat 8.0 could be integrated into a custom
system or does it only work with 8 ITSM?
Thanks!
Keith Sinclair
Remedy Development
ShopperTrak Chicago, USA
O 312.676.8289
the delay-cache will help multiple saves in short order from creating
multiple caches, but I don't know if that is a setting that needs a restart to
take effect or not.
On Mon, Apr 25, 2016 at 8:52 AM, Sinclair, Keith
<ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com>> wrote
Hi List,
I am getting the following error whenever I try to do anything, like save an
active link or filter after making a change:
Admin operations are suspended because the number of open caches is at the
configured limit.; , 9911
When I found the one entry on BMC's website, I found it to
I know DATETIME fields store the value as epoch time. However, when I look into
the value for a DATE only field value, I get "2456797", which doesn't seem to
match epoch time. How does this get stored and is there a formula that can be
applied to the value to calculate the value to display the
Never mind. I found it.
For those of you who are wondering -
On the EA tab in the Server Information Configuration form, you'll see a box
called "Need To Sync". If this is set to 0, Remedy won't periodically make AD
checks.
From: Sinclair, Keith
Sent: Wednesday, March 16, 20
If I recall correctly, there is a way to tell Remedy to not make periodic AD
checks every so often with a user's account that signed into Remedy using AREA
LDAP but for the life of me, I cannot remember how or where it's done.
Anyone know where the setting is at?
Keith Sinclair
Remedy
when it runs out of the current block
of numbers it has in memory)
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, March 04, 2016 11:29 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: NextID
Got a weird one.
On a form, I wanted to reset the Request ID to use a specific number range.
When I reset the Next ID to say 1001, it creates the next record using the next
number in sequence, . However, when I look at the arschema metadata, it
tells me that the next ID to be used is 1001.
Okay, here's something I want to see if anyone else has come across. When a
user selects 10 records in Mid-Tier, clicks the 'report' button and selects a
predefined Crystal Report, the report displays all ten records without issue.
When they select 11+, the report, displays with the following
Well, the report runs fine with 11+ records when called through the User Tool,
so I am thinking it's a mid-tier related issue now. Perhaps hitting a
memory/cache limit?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Wednesday, February 10, 2016 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting more than 10 records in MT report error
Well, the report runs fine with 11+ records when called through the User Tool,
so I am thinking it's a mid-tier related issue
Remedy OnDemand is definite alternative you can think of in comparison to
moving Remedy in AWS.
OnDemand not only provides access to latest & greatest ITSM suite but also
helps to manage your changes , upgrades , etc.
Thanks,
Abhijit H
On 27-Jan-2016 9:07 pm, "Sinclair, Keith"
looking at the PDF that Remedy published about On Demand. I have no
idea about the pricing, but (given their change review board etc.) I am
guessing it could not possibly be cheaper than maintaining everything
ourselves, like we're doing today.
Joe
On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith
Hi Joe,
We’ve had to move our Remedy environments to AWS but we’re running Linux. We
had all kinds of little weird problems after moving our 8.1.0 system from VM
servers in our data center to AWS. When went to 8.1.2, almost all of our issues
went away and some things that had broken during the
?
Joe
On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith
<ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com>> wrote:
**
Hi Joe,
We’ve had to move our Remedy environments to AWS but we’re running Linux. We
had all kinds of little weird problems after moving our 8.1.0 system from
When 8.1.2 came out, BMC released a white paper on all the issues that 8.1.2
fixed, along with which browsers are supported, etc.
I cannot seem to find this document and of course, I now actually need it.
Does anyone have a link to the information other than the SW fixes list?
Keith Sinclair
If I am remembering correctly, there "Report" menu button that appears on the
top of a form when that form is opened up in the Client User Tool had a field
ID.
Anyone remember what that field ID was?
7.6.4 User Tool.
Keith Sinclair
Remedy Development
ShopperTrak Chicago, USA
O 312.676.8289
believe indicates the
web client. Be prepared for some angry customers.
Hope this helps
Candace
On Wed, Sep 23, 2015 at 1:43 PM, Sinclair, Keith
<ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com>> wrote:
**
Is there a really good way to prevent users from using the User T
Is there a really good way to prevent users from using the User Tool?
We have removed the tool from new laptop builds, images, etc. However, there
are some people who refuse to give up the tool unless we pry it from their cold
dead hands. These people are also downloading and reinstalling the
I second this solution. I was also having the same issue. I then moved
ASJ:ScheduleJob from having no pool assigned to it to pool 7 and changed the
timing of it from 60 minutes to 30 minutes. Reports are now running
consistently when I monitor the queue in the AR System Report Schedule Join
NO, you should not LJ. I, too, shall be waiting in the wings for this one as
this’ll be a huge win for us.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Sunday, August 30, 2015 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Hey,
How many of you are hosting your Remedy system(s) in a cloud-based
environment? If you are then:
1. What version?
2. Custom apps or ITSM or both?
3. Which OS DB combo used?
4. Any integrations?
5. Pros cons for moving to cloud?
I've been asked to look
In regards to your post and my earlier response to Terri, looks like I only
nailed two out of the three lines, with missing this one:
arsystem.webreport.onscreen_max_entries.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent:
I am having this same issue. I have done all that you have, along with modify
the mid-tier config.properties file entries:
arsystem.nativereport.onscreen_max_entries=2000
arsystem.FileExport_max_entries=2000
I changed both to be 5000 and yet it still brought back only 2000 after a full
system
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, February 20, 2015 12:01 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Reports cutting off at 2000 records
**
In regards to your post and my earlier response to Terri, looks like I only
nailed two out of the three lines
cool.
Secondly...there is rumor that some form of REST capability will be included in
the next version of Remedy...whenever that ends up happening.
On Wed, Jan 7, 2015 at 1:54 PM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Does anyone know if Remedy ARS8.1
Does anyone know if Remedy ARS8.1 can consume JSON/Restful Services? Or is it
just limited to SAOP?
I am finding mixed information on BMC's website and thought I'd ask the
question to the real world.
Thanks,
Keith Sinclair
Remedy Development
ShopperTrak Chicago USA
O: 312.676.8289 | M:
I know it's not the same but just a few weeks back, I managed to hook up a
friends old wood, 6 switch Atari 2600 to an 50 HDTV. My kids had never seen
anything quite like it.
Had to explain to them this was what life was like before PlayStations and
Nintendos.
Suddenly, I felt really old...
First apps – all custom built:
1. IT Help Desk.
2. HR System.
3. Telephone Network Management System.
4. Lunch ordering system. Seriously. Coworkers saw the example app that
was given way back when and decided they actually wanted one created that would
work for
Okay, have an unusual request.
If there's a missing block of Request ID numbers, can these be recovered?
Example, a request started at 6001. Then someone uploaded a CSV and then
deleted the records - not me, but someone in another department did this. So
the next legitimate request ID is 7002
to gain it. Decide which is worth more to you.
Rick Cook
On Mon, Nov 3, 2014 at 7:59 AM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Okay, have an unusual request.
If there’s a missing block of Request ID numbers, can these be recovered?
Example
Doesn’t surprise me.
The amount of misspellings I’ve found in the ITSM code in 7.6.4 was crazy.
Real question is if any issues were resolved in patches for things not working
due to spelling errors.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Apologies if this has been answered and/or brought up before.
Does ARS 8.1 AREA LDAP use SSL3.0 when making calls to Active Directory? I ask
because the infrastructure guys are rolling out a series of POODLE fixes and I
need to know if this will break anything.
Thanks,
Keith Sinclair
Remedy
contains a BLANK,
have you tried quotes around the URL?
HTH,
Joel
Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net
310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, October 10, 2014 1:24 PM
Is there a way to open an internal document via the PERFORM-ACTION-OPEN-URL
command? I have used this in the past and it worked but now I cannot get it to
open a URL unless it's an external website. If I try to open an internal link,
the link appears to do nothing. Essentially, I am trying to
need a bit more information, such as 'What happens' when you
trythere should be no difference between an external and an internal
web/document, as long as you are using the properly formatted url.
Have you run logs, what do they show.
On Fri, Oct 10, 2014 at 7:42 AM, Sinclair, Keith
ksincl
, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
So, I have a button that fires an AL with Run Process: PERFORM-ACTION-OPEN-URL
\\NETWORK\Public\Sitefile:///\\NETWORK\Public\Site Management\Site
Documents\$Site ID$.pdf.
When I click on the button, nothing happens
Never mind, I stand corrected. This will work in the client tool but I cannot
get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome
opens up a blank window. All browser settings have been reset back to stock and
pop up blockers are completely off.
From: Sinclair, Keith
to open internal network site
**
I just used the following url in chrome
file://server/share/something.logfile:///\\server\share\something.log
if you try to specify the url in question, does it open manually? What does
the log show?
On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith
ksincl
:///\\server not
file://serverfile:///\\server.
On Fri, Oct 10, 2014 at 11:30 AM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
it from an AL using the Perform…URL, etc
] On Behalf Of Sinclair, Keith
Sent: Friday, October 10, 2014 10:48 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
/facepalm Yes, you are correct. I copied the wrong part of the log. This was
the correct one
and either did
nothing, or 404'd as a result.
It may not be applicable, but just in case.
-JDHood
On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
I've been seeing stuff come through regularly.
+1 for tired.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Monday, August 18, 2014 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: timing test
**
Received: Monday, August 18,
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Tuesday, August 12, 2014 9:40 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: It's not enough memory to load the search results. (ARERR 9308)
**
I'm getting this weird error when I perform
I'm getting this weird error when I perform a search on a handful of our custom
built forms in the mid-tier:
It's not enough memory to load the search results. (ARERR 9308)
I tried this in three different browsers and all experienced the same result.
Has anyone else come across it before
memory settings you are using in the Mid-Tier?
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Tuesday, August 12, 2014 9:40 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: It's not enough memory to load
send me the contents of the batch file and how are you running
it?
Might be able to help.
Shafqat Ayaz
From: Sinclair, Keith
ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Tuesday, May 20, 2014 4
)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown
Source)
at java.lang.Thread.run(Unknown Source)
login in info in the batch file is correct. Any ideas?
From: Sinclair, Keith
Sent
Hey Listers,
I created a batch file to automate the import of a CSV file so I wouldn't have
to do it every day. The batch file seems to run at first and then bombs out
with:
[Tue May 20 10:01:30.927] ERROR - Cannot import, exception occured while
importing TEST.csv :
going forward. Just something to
think about though.
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Wednesday, April 09, 2014 6:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Syntax needed
Hi Misi,
What I am trying to do is to have the REPLACE function find a number in a
filter, any number, in the 'Notes' field and replace it with an X. We are
trying to create a process that searches for Government ID number strings
entered into the system and replace it with Xs to remove any
format)
SELECT REGEXP_REPLACE ('$Detailed Description$',
'[0-9]{3}-[0-9]{2}-[0-9]{4}', 'XXX-XX-') FROM DUAL
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Wednesday, April 09, 2014 8
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Wednesday, April 09, 2014 8:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Syntax needed for a filter to find a number string in
HPD:Help Desk
Chernys
www.softwaretoolhouse.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: April-09-14 16:56
To: arslist@ARSLIST.ORG
Subject: Re: Syntax needed for a filter to find a number string in HPD:Help
Desk
Hi Listers,
Just as the subject line describes it, I am trying to replicate a search
performed in the User Tool:
'Notes' LIKE [0-9][0-9][0-9] + - + [0-9][0-9] + - +
[0-9][0-9][0-9][0-9]%, which returns records with a matching number string
successfully.
However, I need to use the same
In one of my first jobs, I had to work in a customer service department with a
system called JBA, which we all joked stood for Joke Bass Ackwards as it
really was one of the most agent-user unfriendly systems. It had a help system
that was comprised of multiple levels, each getting more
Heya,
Internet Explorer 10 is not compatible or supported with your version.
We are running 7.6.4sp3 MidTier and have users with IE 10 on Windows 7 8
machines, which has caused us a minor headache.
So, to address this, I altered the login_common.jsp file to include an IE10
Browser check,
It’s the true beginning of the end of the world…
“There's a box of Twinkies in that grocery store. Not just any box of Twinkies,
the last box of Twinkies that anyone will enjoy in the whole universe. Believe
it or not, Twinkies have an expiration date. Someday very soon, Life's little
Twinkie
Hey Listers,
We use both Salesforce and the ITSM suite within the organization.
We have a division that is being integrated into our overall IT environment.
This division is wanting to look at RemedyForce for their ticketing/request
system as an alternative to our semi-OOB ITSM suite. We're
My playlist would also include, with the titles speaking for themselves...
Push It - Garbage
Crazy - Gnarls Barkley
21st Century Breakdown - Green Day
Can I play with Madness - Iron Maiden
Fix You - The Offspring
Frayed Ends of Sanity - Metallica
Don't Look Back In Anger - Oasis
First It Giveth -
Hey, those silos are going for stupid amounts of money.
No joke: missilebases.com...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, August 31, 2012 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist is not to be
Hey Joe,
I, too, was unable to reproduce this and I'm on ARS 7.6.3 build 001, Client
tool 7.6.4 Sp3.
Keith
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, April 23, 2012 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: I
**
Hi List,
I have an issue with Crystal Web ignoring Time zones when
running a pre-defined report in the Mid-Tier for 6.3. Our setup is that our DB
and App servers are set to GMT and our Mid-Tier is set to CST. Crystal is on the Mid-Tier server and all
boxes are Win2k.
Whenever the
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