in the group, one at a timebut it's been
awhile since I read the docs.
On Thu, Dec 12, 2013 at 9:38 AM, Warren R. Baltimore II
warrenbaltim...@gmail.com wrote:
**
Good Morning, Afternoon, Evening, and Night!
Got a quick question. We are going to be patching our servers tonight.
We
Administrator
Wake Forest University
--
Rebecca Boyd
Application Administrator
Wake Forest University
_ARSlist: Where the Answers Are and have been for 20 years_
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Remedy Developer
410-533-5367
Group members
Asset Mgt. Manager
Asset Mgt. Users
etc
I'm not looking for the definitive guide (although if it exists, I can't
seem to find it on the wonderful BMC support pages)But anything that
you could share would be most helpful!
Thanks!
--
Warren R. Baltimore II
Remedy Developer
410
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Tuesday, November 26, 2013 11:03 AM
*To:* arslist@ARSLIST.ORG
*Subject:* [EXTERNAL] I've
On Tue, Nov 26, 2013 at 11:03 AM, Warren R. Baltimore II
warrenbaltim...@gmail.com wrote:
**
Natalie!
Thank you, this is exactly what I was looking for!
On Tue, Nov 26, 2013 at 2:01 PM, Stroud, Natalie K
nkst...@sandia.govwrote:
**
Warren:
We assign general Support Group users
hyperlink, please e-mail sender.
_ARSlist: Where the Answers Are and have been for 20 years_
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Remedy Developer
410-533-5367
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Where
I'm extremely knowledgeable about ITSM 5.5
does that count?
On Tue, Nov 19, 2013 at 4:39 PM, Jason Miller jason.mil...@gmail.comwrote:
**
The key is to find somebody that intimately knows ITSM 6.3 ;-P
On Tue, Nov 19, 2013 at 1:32 PM, Warren R. Baltimore II
warrenbaltim
/attachmentName
attachmentData attachement1/attachmentData
attachmentOrigSize attachement1/attachmentOrigSize
Fred
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Thursday, November 14, 2013 4:54
a new form and then I will add a
maximum of 3 fields to the Incident form. Create and View button and a
table field. As you have indicated your requirement does not need a create
button.
-Original Message-
From: Warren R. Baltimore II warrenbaltim...@gmail.com
To: arslist arslist
of that clearly
Thanks in Advance!
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Remedy Developer
410-533-5367
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Where the Answers Are, and have been for 20 years
,
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Friday, November 01, 2013 2:07 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Relationship tab on the Incident form
** **
**
ARS / ITSM 7.6.04
: Warren R. Baltimore II warrenbaltim...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Nov 1, 2013 2:31 pm
Subject: Re: Relationship tab on the Incident form
**
I may have not been very clear.
It has to do with Security Incidents (viruses etc.) When a ticket
affected
!
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Remedy Developer
410-533-5367
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Where the Answers Are, and have been for 20 years
) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Monday, October 28, 2013 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Dates and Web Services
**
Good Morning/Afternoon/Evening fellow listers!
It may be due to the heavy doses of cold medication that I have been
taking over
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Thursday, August 01, 2013 3:06 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Data Load Console Confusion!
** **
**
ARS 7.6.04 patch1
ITSM 7.6.04
Person.
I've followed the workflow on the CTM:LoadPeopleWorkLog form, and from what
I see, the person id should be validated almost immediately as the record
exists in CTM:People, but obviously, something is going wrong
Has anybody ever seen this happen before?
--
Warren R. Baltimore II
Remedy
:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Monday, July 01, 2013 2:15 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Linked Server Puzzle
** **
**
First off.
ARS 7.6.04 patch 1
Windows Server 2008 R2 Standard
ITSM 7.6.04
MS
form on that?
** **
Fred
** **
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Tuesday, July 02, 2013 1:14 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Linked Server Puzzle
server (it does).
I'm more than a bit stumped. I don't currently have a lot of DBa support,
so I'm hoping someone in ARSlist land may have run into this and knows what
direction to point me.
Thanks much in advance!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
As a tree hugger, I just have to say AMEN
On May 24, 2013 6:41 PM, bullcreek.com bauti...@bullcreek.com wrote:
Since it is Friday and it has been one of those weeks I feel compelled
to put what an (older) friend sent to me here. I do live in Austin, TX,
after all (where plastic bags
- Release Date: 05/06/13*
***
--
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3272 / Virus Database: 3162/6301 - Release Date: 05/05/13*
***
_ARSlist: Where the Answers Are and have been for 20 years_
--
Warren R. Baltimore II
been for 20 years
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
, not everyone's on
Mid Tier)
Windows Server 2008
Thank you,
Joe Castleman
_ARSlist: Where the Answers Are and have been for 20 years_
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
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.
*
_ARSlist: Where the Answers Are and have been for 20 years_
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Remedy Developer
410-533-5367
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Where the Answers Are, and have been for 20 years
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Remedy Developer
410-533-5367
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that there is currently no support for
windows 8 phones.. just thought someone on the list may know more on this
topic.
thx
Marcelo
_ARSlist: Where the Answers Are and have been for 20 years_
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Warren R. Baltimore II
Remedy Developer
410-533-5367
versions, the need to use 1=0 went away. Any
ideas if it was still neccesary in 6.3? I've tried the alternate method,
but have not had success.
Thanks in advance!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Wednesday, November 14, 2012 10:04 AM
*To:* arslist@ARSLIST.ORG
*Subject:* HUMONGOUS table
** **
**
ARS 6.3 patch 16
ITSM 5.5
Oracle 10
Solaris
I've got an audit trail table that has
in advance!
Lisa
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410-533-5367
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or Office document
of any page, or forward a page via email. So it's a living breathing set of
documents that BMC seems to be updating regularly.
Drew
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Answers Are_
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Warren R. Baltimore II
Remedy Developer
410-533-5367
WWRUG12 www.wwrug.com ARSlist: Where the
Answers Are_
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Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
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Patrick Zandi
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.
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to move away from Blackberry. iPhone is currently the preferred solution,
but I'm unable to find any documentation on using them with the iPhone.
Thank you in advance for any information!
ARS 7.6.04
Aeroprise Mobiltiy for ITSM 7.6.04
Windows 2008 servers
Apache
--
Warren R. Baltimore II
Remedy
%3atommy.morris%40pinebreeze.com
817.727.1021 – mobile
972.899.2366 - office
972.899.2898 - fax
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Tuesday, September 18, 2012 9:56 AM
SP2 – Windows 2008 – SQL Server 2008
** **
** **
*From:* Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Tuesday, September 18, 2012 8:56 AM
*To:* arslist@ARSLIST.ORG
*Subject:* [EXTERNAL] iPhones and Aeroprise
Would anyone have a process flow diagram for Asset Management (7.6x) that
they would be willing to share?
Thanks in advance!
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Remedy Developer
410-533-5367
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Great news!
On Jul 27, 2012 4:54 PM, swanand deshpande swanand.deshpa...@gmail.com
wrote:
** Congrats Misi!
On Fri, Jul 27, 2012 at 3:08 PM, Joe Martin D'Souza jdso...@shyle.net
wrote:
**
Yeah VIP s...
--
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_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
Are
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Remedy Developer
410-533-5367
HEY!!
On Jun 20, 2012 3:30 PM, patrick zandi remedy...@gmail.com wrote:
** *There is a Yankee fan, a Red Sox fan, a Marlins fan and a Cubs fan
climbing up to the top of a mountain talking about how loyal they are to
their team, and how they would do anything for them. Once they reach the
top of
the Answers Are_
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Warren R. Baltimore II
Remedy Developer
410-533-5367
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ARERR 101, you need to
patch.
Thanks to everyone who gave me their thoughts and ideas. It's always a
pleasure to deal with this group!
Warren
On Tue, Jun 5, 2012 at 12:24 PM, Warren R. Baltimore II
warrenbaltim...@gmail.com wrote:
The field lengths are all standard join lengths. The only
hope that this discussion leads to
improvements within the support structure.
Sincerely,
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Remedy Developer
410-533-5367
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that they should be
using isn't utilized! Why do we take the time to fill out all of the data
in the support request that they request if they are not even going to
bother reading it
What's the solution? I'm not sure. But the current system isn't working.
Warren R. Baltimore II
Remedy
at 5:53 PM, Warren R. Baltimore II
warrenbaltim...@gmail.com wrote:
**
ARS 6.3 patch 23 running on Solaris (SunOS 5.1)
I have a join form that joins another join to AP:Signature.
When I try to search against the Request ID using the following search:
'Request ID' = 931
that could handle that.*
***
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Tuesday, June 05, 2012 7:43 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Support - An open letter to BMC
** **
**
Once
as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Tuesday, June 05, 2012 8:46 AM
*To:* arslist@ARSLIST.ORG
.
** **
Thanks,
** **
*Shawn Pierson *
Remedy Developer | Energy Transfer
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Tuesday, June 05, 2012 7:43 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Support
directly in the field, I get: ARERR [101] Entry ID
parameter value is longer than the maximum allowed length
I've submitted a ticket to BMC, but I thought I'd see who was faster!
Any help would be most appreciated.
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
will kick off the printing of it.
Can somebody give me some direction here? Am I going in the right way?
Thanks in advance!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
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** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Thursday, May 31, 2012 9:48 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Barcode Printing
** **
**
I have what I hope is a simple issue
.
** **
Stan Feinstein
Project Remedies Inc.
w. 310-230-1722.
c. 310-428-5748.
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
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Warren R. Baltimore II
Remedy Developer
410-533-5367
there, but nothing that is definitive
(ie...most of the world uses this!).
This is for tracking IT assets (laptops, desktops, servers, monitors etc.)
It's for a US govt. location.
Any help would be most appreciated!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
Of *Warren R. Baltimore II
*Sent:* Thursday, March 08, 2012 8:42 AM
*To:* arslist@ARSLIST.ORG
*Subject:* EXTERNAL: Asset Tracking - Barcodes
** **
**
I have been tasked with setting up a new asset tracking system from soup to
nuts (and a lot of bourbon in between!).
I've never done
ARSlist: Where the Answers Are_
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Remedy Developer
410-533-5367
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ARSList: Where the Answers Are
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_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
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Warren R. Baltimore II
Remedy Developer
410-533-5367
Of Warren R. Baltimore II
Sent: January 4, 2012 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: POLL: would you like the user tool back (7.6.04)
�
**
He must have difficulty reading the instructions at the bottom of EACH and
EVERY posting
�
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Warren R. Baltimore II
Remedy Developer
410-533-5367
for kids - you can not get enough.
~
Terje
--
*From:* Action Request System discussion list(ARSList) [
arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II [
warrenbaltim...@gmail.com]
*Sent:* 15 December 2011 13:44
*To:* arslist@ARSLIST.ORG
*Subject
Does anyone know if the Mobility Suite (7.6.04) can be installed on a
Virtual Windows Machine? I can't find a compatability matrix for the
Aeroprise stuff and the installation guide only discusses actual hardware
needs (Windows Servers).
Thanks!
--
Warren R. Baltimore II
Remedy Developer
410
Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Friday, December 09, 2011 11:44 AM
*To:* arslist@ARSLIST.ORG
*Subject:* BMC Aeroprise Mobility Suite
** **
**
Does anyone know if the Mobility Suite (7.6.04) can
stuff and the installation guide only discusses actual hardware
needs (Windows Servers).
Thanks!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
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WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
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Anyone out there in ARS land familiar with the Grabba barcode scanners?
Feedback?
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Remedy Developer
410-533-5367
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with a
blackberry, but CANNOT use bluetooth. It must be physically tethered to the
blackberry (or an all in one unit).
Can anybody point me towards the correct equipment?
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau
On 15 sept. 2011, at 15:10, Carin Grobler remedy...@gmail.com wrote:
**
Kevin,
We integrated Sunflower with the CMDB using AIE
Carin
On Wed, Sep 14, 2011 at 11:19 AM, Warren R. Baltimore II
Anybody out there have an integration between Remedy and Sunflower? I'm
curious as to what approach you took and if there are any prebuilt
integrations available.
ARS 7.6.04
ITSM 7.6.04 and all the bells and whistles.
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
a Flat File export. They take the flat file and import it into their
Sunflower application. I looked for a long time to find a way to integrate
but was not able to find a solution.
*Kevin Randolph
Sr. Remedy Developer*
*Lockheed Martin*
On Wed, Sep 14, 2011 at 9:31 AM, Warren R. Baltimore II
--
Patrick Zandi
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tried doing a general arreload, but then the server doesn't even recognize
any of the administrative accounts in Remedy.
Any help would be greatly appreciated.
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Thursday, July 21, 2011 9:26 AM
*To:* arslist@ARSLIST.ORG
*Subject:* arcache question
** **
**
I haven't had to submit an arcache command in about 7 years, and I'm having
problems
I'm running on a sun-solaris
Well, it was worth a shot. It didn't like the parens added. I see I forgot
to add version. I'm on ARS 6.3 patch 16. I've tried to find something to
help me in the kbase but no luck.
On Thu, Jul 21, 2011 at 10:54 AM, Warren R. Baltimore II
warrenbaltim...@gmail.com wrote:
I'll try
displayed on the members’ user records, but
didn’t work.
** **
David Durling
University of Georgia
** **
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Wednesday, July 20, 2011 3:06 PM
to the full command
you want to enter.
I hope this helps,
Doug Mueller
--
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Thursday, July 21, 2011 7:58 AM
*To:* arslist
be a problem with the cache, but I have been unable to
run arreload to fix the issue (I keep getting ARERR 329 even though I'm
using an admin account and pw).
Any thoughts?
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Remedy Developer
410-533-5367
discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, July 20, 2011 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Computed Group problem
I've got a weird problem, but first, the basics!
SunOS 5.10
Oracle 10.x
ARS 6.3 Patch 16
I've got a series
is a bit out of the way
so maybe that’s why the hotel can charge this much.
Cheers
Peter
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Remedy Developer
410-533-5367
www.wwrug.com ARSlist: Where the Answers Are_
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place to start.
Currently, our Helpdesk and onsite techs use the HPD:Helpdesk form in the
Support view for pretty much everything.
Thanks.
Brad Terhune
bterh...@uthsc.edu
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410-533
) and you just
solved it. Thanks for posting the resolution.
ARSlist - where the answers truly are. :-)
Thad
On Tue, Jan 18, 2011 at 12:28 PM, Warren R. Baltimore II
warrenbaltim...@gmail.com wrote:
**
Never mind!
I just edited the html file and it works fine.
On Tue, Jan 18, 2011
else has run
into this and maybe has the updated file?
I've placed a tkt. with BMC. I can find no information about the older
Kbase on the website though (go figure!)
TIA!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
Never mind!
I just edited the html file and it works fine.
On Tue, Jan 18, 2011 at 2:42 PM, Warren R. Baltimore II
warrenbaltim...@gmail.com wrote:
Folks,
I've got an older installation of KMXPert's Knowledge Base running on an
old Windows 2000 server. It was just brought to my
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