Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0
Sent: Wednesday, February 22, 2012 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: OLE Integration
**
That's so true. Actually I had mentioned many times
Listers;
Currently I'm interested on implementing a spell grammar check on Remedy,
I've already coded this, the only thing I'm missing is that my code open a new
word document, and at the end close all word windows; this has the inconvenient
that if I'm having another open word document it
Hugo,
I don't have an answer to your question, but I suggest you go another
direction altogether. As the current release is the last one to have a
client, and you can't do OLE in the web.I suggest you try getting something
going with the web instead of further investing ANYTHING in the client
recipient, please do not read, copy, or use it, and do not
disclose it to others. Please notify the sender of the delivery error by
replying to this message, and then delete it from your system. Thank you.
Date: Wed, 22 Feb 2012 11:54:20 -0700
From: lj.longw...@gmail.com
Subject: Re: OLE
: Wednesday, February 22, 2012 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: OLE Integration
**
That's so true. Actually I had mentioned many times this to our customer.
However they have no plans on moving into new versions (currently running on
7.1). Appreciate your advice :-)
Hugo Ruesga
Most browsers have spellcheck built in already... as for grammar check, it
doesn't seem like it would work too well in a ticket.
I do remember there being a free online spell/grammar check that you could call
from web apps, can't think of the name of it off hand (not even sure it's still
Send it to the mechanical turk :)
-John
On Wed, Feb 22, 2012 at 2:50 PM, Jon Slaven jon.sla...@amway.com wrote:
Most browsers have spellcheck built in already... as for grammar check, it
doesn't seem like it would work too well in a ticket.
I do remember there being a free online
decision to drop BMC-Remedy user tool, ARODBC, OLE and
DEE is a bad idea. A good idea is to develop BMC-Remedy user tool as
clickonce application
Best regards,
Daniel Condrea
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
Ravi's current posts re:ACD integration have got me wondering again
Anyone have any notion of how OLE/DDE and run-macro integrations will
work in a post ARS 8.0 world? (i.e. without the user tool)
Juan Ingles
They just won't run
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Juan Ingles [juan.n...@gmail.com]
Sent: Wednesday, April 28, 2010 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Future of OLE/DDE
12:46 PM
To: arslist@ARSLIST.ORG
Subject: Future of OLE/DDE integrations?
Ravi's current posts re:ACD integration have got me wondering again
Anyone have any notion of how OLE/DDE and run-macro integrations will
work in a post ARS 8.0 world? (i.e. without the user tool)
Juan Ingles
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Juan Ingles
Sent: Wednesday, April 28, 2010 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Future of OLE/DDE integrations?
Ravi's current posts re:ACD integration have got me wondering
LOL Guillaume. I guess I asked for that. ;)
Let me rephrase for the rest of you liter-ARSLists...
Anyone have any info/ideas on integration mechanisms that will be
available for providing the functionality that soon to be non-running
OLE/DDE/RunMacro integrations currently provide?
I'm
...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 28, 2010 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?
**
Think that AIE might be part of that solution? Or is it too limited?
Rick
-Original Message-
From: Action Request System discussion list(ARSList
Never used AIE..
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 28, 2010 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?
**
Think that AIE might be part of that solution
Subject: Re: Future of OLE/DDE integrations?
LOL Guillaume. I guess I asked for that. ;)
Let me rephrase for the rest of you liter-ARSLists...
Anyone have any info/ideas on integration mechanisms that will be
available for providing the functionality that soon to be non-running
OLE/DDE/RunMacro
@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?
hey Juan, this is no laughing matter :-) (or is it??)
For integrations between the Remedy User tool and another app, that rely on
Windows for communications, such as the telephony integrations , this is the
death knell, or a total rewrite
Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of LJ LongWing [lj.longw...@gmail.com]
Sent: Wednesday, April 28, 2010 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?
Does Windows DDE not have the ability to interact with a Web client
discussion list(ARSList) [arsl...@arslist.org]
on behalf of LJ LongWing [lj.longw...@gmail.com]
Sent: Wednesday, April 28, 2010 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?
Does Windows DDE not have the ability to interact with a Web client?is
that not even
WellDDE 'fell by the way side' when OLE came outI'm sure these
integration systems support OLE?I'm positive that you can do OLE with
IE/your fav web browser
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
well, back then, the Avaya IP Agent couldl only communicate with the Remedy
User tool via DDE; it could not use OLE.
I guess Avaya got too lazy to update it, and assumed DDE was good enough...
they may be right in a way, since Microsoft is still keeping DDE alive...
One day Microsoft will say
couldl only communicate with the Remedy
User tool via DDE; it could not use OLE.
I guess Avaya got too lazy to update it, and assumed DDE was good enough...
they may be right in a way, since Microsoft is still keeping DDE alive...
One day Microsoft will say NO MORE DDE and all these companies
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?
The way I see it...
When you draw that line and say NO MORE DDE or, more to this point,
NO MORE USER TOOL, there are people that will never cross that line
and will actually get left behind of their own accord.
You can't always just
in production. As a result of this
improvements users that connects to ARS using Mid-Tier, sporadically,
experience errors ( ARERR 90 91). The same users experience NO problems if
they use BMC-Remedy user tool.
In my opinion BMC decision to drop BMC-Remedy user tool, ARODBC, OLE and DEE
is a bad idea
Hi,
I have created the OLE spell check plug in found in the integrating
guide.
It works well but I'm wondering if it will have any impact on
performance on the server.
My understanding is that it shouldn't since everything is run on the
client's machine.
However, I read that there are some OLE
Hi,
I'm using the OLE spell check active link in the Integrating guide.
I'm wondering if this would have an impact on performance.
I'm pretty sure that it shouldn't since the OLE is a client command.
I built the spell check on the HPD:Help Desk notes field.
Thanks for the help
This will not impact the server at all. It uses the local client to
run and the local MS Word spell check.
On Mar 11, 12:13 pm, remedy lee haeyoon@gmail.com wrote:
Hi,
I'm using the OLE spell check active link in the Integrating guide.
I'm wondering if this would have an impact
Hi there,
I haven't saw my email posted and haven't received any feedback, so
I am asking again.
I'm trying to export some data from a table field to an word
document using an active link guide and ole automation. I've been
able to export and format the whole text but when I try to format
Roger,
type bmc remedy Microsoft word automation ole without quotes in Google and
the first item will be something that might help you. I know a fellow on here,
at one time, worked on a project of this nature and shared. It was probably for
v6.3 but might be useful.
Tom
Thomas J. Mutaffis
Hi there,
I'm trying to export some data from a table field to an word
document using an active link guide and ole automation. I've been
able to export and format the whole text but when I try to format and
export pieces of data separately, remedy is exporting each record in a
new word document
Hi guys,
I have coded OLE Automation that executes via a button. Executes works
fine on Remedy User, however nothing happens on the mid-tier.
Are the settings required on the mid-tier side? Any ideas will be
appreciated.
Peace,
Zainub
OLE is not midtier viable. OLE does not run on the web.
OLE is internal communications to the Desktop/Server ..
Sorry..
On Fri, Jun 19, 2009 at 10:30 AM, Zainub Gaffoor - Business Connexion
zainub.gaff...@bcx.co.za wrote:
**
Hi guys,
I have coded OLE Automation that executes via a button
Does anyone have a spell check, OLE or API that works with Office 2007? The
one I use works up to 2003, haven't found what I need to change/fix to make it
work.
ARS 7.1
Windows
SQL Server
Thanks,
Mark
Hello,
I am trying to figure out the OLE Automation in Remedy 7.1/Windows.
I looked thru the API documentation, and it was a good start in understanding
how Remedy uses OLE, but it doesn't help much in actually building. The sample
app didn't work, I think because I didn't have the OLE
Here you can find more examples.
http://www.buoyantsolutions.net/Download_OLE.html
I guess you need to have Microsft Word or other componenets installed
in the end user computers to have OLE run.
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Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Mayfield, Andy L.
Sent: Monday, November 10, 2008 4:42 PM
To: arslist@ARSLIST.ORG
Subject: OLE Headache
Has anyone gotten the following error message while trying to use OLE
via an active link?
Problem:
Error fetching
could any one please tell me how to map external server in OLE in automation
server please.
--
View this message in context: http://www.nabble.com/ole-tp20427614p20427614.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com
Has anyone gotten the following error message while trying to use OLE
via an active link?
Problem:
Error fetching requested interface object.
Details:
No such interface supported.
We are all Windows running MSSQL and the OLE is attempting to control
Microsoft MapPoint.
Thanks,
Andy L
is it possible to open word document using OLE mapping from external drive.if
possible could any one please let me know asap.
--
View this message in context: http://www.nabble.com/OLE-tp20397085p20397085.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com
I am running ARS 7.0 on MSSQL on Win2003.
I have a Remedy Outlook form that uses OLE Automation to open Outlook
and add an attachment, without sending the actual message. What I need
to do is add two additional attachment fields so I can add multiple
attachments to the single email. My
Cancel this. The issue was with permissions.
Thanks!
-Original Message-
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sent: Friday, September 26, 2008 10:04 AM
To: arslist@ARSLIST.ORG
Subject: OLE, email, and attachments
I am running ARS 7.0 on MSSQL on Win2003.
I have a Remedy
I am running ARS 7.0 on MSSQL on Win2003.
I have a Remedy Outlook form that uses OLE Automation to open Outlook
and add an attachment, without sending the actual message. What I need
to do is add two additional attachment fields so I can add multiple
attachments to the single email. My
I was checking out the Spell Check function on the Sample:Class form and
thought about modifying for use on another form.
I know very little about OLE, but I thought I might just be able to
change the field references within the OLE actions. Of course that did
not give me the desired results
, 2008 at 8:03 AM, Mayfield, Andy L.
[EMAIL PROTECTED]wrote:
I was checking out the Spell Check function on the Sample:Class form and
thought about modifying for use on another form.
I know very little about OLE, but I thought I might just be able to
change the field references within the OLE
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, July 29, 2008 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: OLE question
**
Andy, I think I would prefer to integrate with one of the OS solutions
out on the market (you can Google them as easily
, July 29, 2008 10:03 AM
To: arslist@ARSLIST.ORG
Subject: OLE question
I was checking out the Spell Check function on the Sample:Class form and
thought about modifying for use on another form.
I know very little about OLE, but I thought I might just be able to
change the field references within
I have seen this issue before and it was a known problem with certain
versions of remedy client accessing certain versions of OLE automation
server on the client side. You didnt mention the version of remedy client
and patch #. I believe this issue was resolved with version 7.0 and above.
On 29
Hello Listers!
I have a single user who is having issues with an AL that uses OLE to
prepopulate an email with some data from HDP:HelpDesk. No one else has
issues with this workflow and it works fine as well as myself. I ran an AL
log on his client and this is what shows up in his logs when he
Has anyone out there ever tried to utilize OLE to convert .csv files to
.xls files? I've been trying to use the example on Gidd's website, but I
think I have something wrong.
I can get it to convert the .csv file to an .xls file, but it basically
seems to be putting all the data in a single cell
, January 10, 2008 12:39 PM
To: arslist@ARSLIST.ORG
Subject: CSV TO XLS via OLE
Has anyone out there ever tried to utilize OLE to convert .csv files to
.xls files? I've been trying to use the example on Gidd's website, but I
think I have something wrong.
I can get it to convert the .csv file
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Thursday, January 10, 2008 11:39 AM
To: arslist@ARSLIST.ORG
Subject: CSV TO XLS via OLE
Has anyone out there ever tried to utilize OLE to convert .csv files to
.xls files? I've been trying to use the example
To: arslist@ARSLIST.ORG
Subject: DDE vs. OLE
Is anyone out there using DDE as an Active Link action? If so, I could
ready use some help with the syntax. Right now I am trying to accomplish
a Poke, but would love to have information on any and all of the
commands.
Thanks,
P.S. DDE = Deviously
if put together wrong.
Gordon M. Frank
DISA\Version FNS
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Thursday, December 13, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: DDE vs. OLE - Resolved
I
Andy,
It is my understanding that OLE can do such things.
Here is the rub You will have to work with the file owner to
establish where you dump your data to and what to call after you have
dumped it. (some VBS in the file) And when they want you to start
dumping the data somewhere else
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, December 11, 2007 2:23 PM
To: arslist@ARSLIST.ORG
Subject: DDE vs. OLE
I have a need to have some data from a form sent to an existing excel
spreadsheet. I was thinking of using
brilliance. - paraphrased
by me
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, December 12, 2007 8:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: DDE vs. OLE
Andy,
It is my understanding that OLE
@ARSLIST.ORG
Subject: DDE vs. OLE
I have a need to have some data from a form sent to an existing excel
spreadsheet. I was thinking of using DDE, but from what I've read it
sounds as though I may be better of in the long run using OLE.
I wanted to be sure OLE would do what I needed before I wasted my
I have a need to have some data from a form sent to an existing excel
spreadsheet. I was thinking of using DDE, but from what I've read it
sounds as though I may be better of in the long run using OLE.
I wanted to be sure OLE would do what I needed before I wasted my time
trying.
I've been
] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, December 11, 2007 2:23 PM
To: arslist@ARSLIST.ORG
Subject: DDE vs. OLE
I have a need to have some data from a form sent to an existing excel
spreadsheet. I was thinking of using DDE, but from what I've read it
sounds as though I may be better
I thought about having the data exported to a temp.csv file for him to
grab and map the correct data, but I was hoping to be able to do it
myself from within Remedy.
Is OLE even capable of performing such a task? If not, I may have to go
the other route.
Thanks,
Andy L. Mayfield
Sr. System
Andy,
As long as he has the Remedy ODBC installed on the client PC that needs
to query the ARSystem he will be ok.
The Get External Data menu choice in Excel will be the starting point to
create the appropriate query and that will stay with the spreadsheet.
There is no OLE manipulation needed
Hello all,
I am using OLE to generate an email from a Remedy form to Outlook. I was
wondering if anyone has had experience changing the From field in the email to
make it look like it came from the Remedy Server's mail account instead of the
end user? This way if the recipient responds
We used to do that, but we never could send it From the server's address
using OLE. Eventually annoying Outlook security popups made the whole
thing hard to use. So we reworked it by giving the user a Remedy form
where they define the To, Subject, and Body and then hit a Send button.
This form
Hello,
Is there any specific document in detail for the use of OLE Automation
in Remedy? Though I have gone through the advanced guide and some
knowledge base points but these are not sufficient to learn them in
details. Please share if anybody has some detailed documents related to
OLE
a windows command to say bring myself to the
front. Unfortunately I wasn't able to find this kind of windows
command.
I hope OLE/Windows cracks among you can tell me which windows function
to call and how to get this done.
Thanks in advance,
Mark
I currently running a highly customized version of ARS 5.1.2
Unfortunately, an overwhelming majority of our workflow existed before I
joined the project. Our incident form uses OLE Automation for spell
check on a few fields on our incident form. My functional wants me to
look into modifying some
Hi
I'm using OLE Automation within an Active Link, I open Word (not
visible), create a document based on a template by populating bookmarks
and save it. However, the document is still in use by Word, how do I
close it?
I've tried _Document Object, Close but get ARERR 2460 (which I don't
Automation Server to select to add another OLE
Automation to an Active Link?
I am looking for the one that get this result, this is the one for Subject,
I need it for Message Body.
Type in value here = Application( ).ActiveInspector( ).CurrentItem(
).Subject( $Subject$ )
Thank you,
James
To: arslist@ARSLIST.ORG
Subject: Outlook OLE
**
Hello listers,
I am trying to modify one of the Remedy to Outlook applications I
downloaded from the User community long ago.
This is one that creates an Outlook Appointment.
I have it working and now need to add information to the Body
This is something that is of HUGE interest to me as well. I've not
spent a lot of time using OLE as I was under the impression that it was
one of those programming technologies Microsoft was slowly disowning.
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Here's the commands I used to open Outlook via OLE.
It took 4 OLE Actions in an Active Link.
If memory serves there was a problem with opening Outlook via OLE in a
6.3 Patch 18 client, but it seemed ok in the ARS 7 client (User Tool).
Action 1: OLE Automation
In the Left hand
Here's Some info I pulled from a VB 2005 book on where some OLE commands
are located.
This might help
OLE Local Servers
Microsoft Outlook
Objects
_Application Object
Methods
_Application* Application( )
_Inspector* ActiveInspector
, Teresa L
Sent: 16 March 2007 04:38 PM
To: arslist@ARSLIST.ORG
Subject: OLE Automation to open a Word document
My customer needs to have a word document opened when a button is pushed
on their form. I'm trying to us OLE automation but am doing something
wrong. I want to open a pre-defined
My customer needs to have a word document opened when a button is pushed
on their form. I'm trying to us OLE automation but am doing something
wrong. I want to open a pre-defined Word document and paste in the
date, name, address information into the document from the Remedy
form. Does anyone
, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lockwood, Teresa L
Sent: Friday, March 16, 2007 10:38 AM
To: arslist@ARSLIST.ORG
Subject: OLE Automation to open a Word document
] On Behalf Of Lockwood, Teresa L
Sent: 16 March 2007 04:38 PM
To: arslist@ARSLIST.ORG
Subject: OLE Automation to open a Word document
My customer needs to have a word document opened when a button is pushed
on their form. I'm trying to us OLE automation but am doing something
wrong. I want to open
I am using the Remedy OLE Automation API and from time to time get Remedy
custom error messages such as:
IDispatch error #4708
But I can't find in the documentation where to lookup what these errors
mean? This was an error logging in. The HRESULT if that helps was
0x80041464
I can't find any
Kimberly,
If I remember correctly there is a method called AppClose( ).
Hope this helps,
Bill
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Answers Are
Hi all,
I need some help on the use of OLE.
This is what we need to do. We need to automatically open a specific URL
in IE. This part is easy and already done.
Where I need help is that we need to capture the information contained in
the open window from that URL and copy it into a field
Hi all,
I'm using an OLE automation action that is fired by a button in order to
page a user.
In the test environment, this works fine.
But in the production environment, some users are complaining that they're
receiving a Run-time '91' : Object variable or With block variable not
set when
or Remove
Features and go from there.
Thanks!
Mike
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Daniel Hill
Sent: Thursday, June 02, 2005 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: OLE Issue
I have seen this recently
Hi all
I'm looking for information on reading values from a spreadsheet (in an
attachment field) and storing them in predetermined fields.
There's only one record to worry about (the current one) and the values
will be stored in known cell references.
I've managed to muddle my way through OLE
Hi all,
http://www.buoyantsolutions.net/PUBLIC/DOWNLOAD/OLE/OLE_OpenFileDialog.def
This above link opens file dialog. Can anyone say which local server is
used and how it is proceeded?
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**
Michiel,
THANK YOU very much. That was exactly what I needed. I used the URL since I have the document on a server.
Sincerely,
Susan
On 10/17/06, Michiel Beijen [EMAIL PROTECTED]
wrote:
OLE is a bit old-fashioned nowadays.You did not state where the Word or PDF document is. If it's
(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan
PalmerSent: Tuesday, October 17, 2006 3:43 PMTo:
arslist@ARSLIST.ORGSubject: Re: OLE and Word or PDF doc
display
**
Michiel,
THANK YOU very much. That was exactly what I needed. I used the
URL since I have the document on a server.
Sincerely
@ARSLIST.ORG
Subject: Re: OLE and Word or PDF doc display
OLE is a bit old-fashioned nowadays.
You did not state where the Word or PDF document is. If it's in an
attachment I guess you should look at the PERFORM-ACTION-OPEN-ATTACHMENT
special Run Process command.
If the attachment is on a network
, not sure what that is these days since I was out of step with the OLE process. Hopefully someone will jump in with the correct way.
Thanks,
Susan
On 10/17/06, Kemes, Lisa [EMAIL PROTECTED] wrote:
If the attachment is a word document, how would you pass parameters orvariables to it?Run a script?
Lisa
**
Hi Everyone,
I would appreciate some help on this one. I want to click on a button and open a Word or pdfdocument. I'm so used to saying I can do anything in Remedy I forget sometimes I forget how to do everything ... :(
I was thinking I could do this through OLE but cannot seem to find
Is there any way to find out for the existing OLE Automation workflow that
which local server is used and in the Parameter list which method is
appearing for the corresponding Objects chosen.
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**
Rick:
I
think that it should not. You should not be able to run an OLE object from
within a web browser. However, if it is an ActiveX control and you did not
disable these, it may be possible, on a Windows system, to process spell
checking.
James
McKenzie
-Original Message
**
Rick,
We've integrated Word spell check using OLE for the desktop
client, but it didn't work during our MT testing. We were alsotold by BMC
Support that it does not work on mid-tier.
One of BMC's SE folks gave usa demo of the 7.0
MTtwo weeks ago, and they were using a free browser plug
PowellSent: Tuesday, April 18, 2006 2:52 PMTo:
arslist@ARSLIST.ORGSubject: Re: OLE Spell Check - works in
Mid-Tier?
**
Rick,
We've integrated Word spell check using OLE for the desktop
client, but it didn't work during our MT testing. We were alsotold by BMC
Support that it does not work
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