entails exactly, but have not heard anything more on my issues.
Good luck.
-James
- Original Message
From: Rick cook [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, October 23, 2006 5:23:24 PM
Subject: Remedy Support Site - STILL broken
**
Still broken, and no word (that I've heard
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Monday, October 23, 2006 5:23 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Support Site - STILL broken
**
Still broken, and no word (that I've heard, anyway) from BMC/Remedy on what
they're doing about it or an ETA for a fix
Services Applications Management
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Tuesday, October 24, 2006 8:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - STILL broken
Peter
Title: RE: Remedy Support Site - STILL broken
**
Axton:
I hate using HTTP for large file downloads. I understand that FTP can be a real problem,, especially if you are sitting behind a firewall.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, October 24, 2006 4:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - STILL broken
Since this thread is still alive, I have to say that the new patch download
method
Title: RE: Remedy Support Site - STILL broken
**
Axton:
File breakage. We experience this constantly with Windows downloads with OpenOffice.org (yes I work on things other than Remedy in my spare time.)
For UNIX type operating systems there is curl. I don't know what you can use to restart
Title: RE: Remedy Support Site - STILL broken
**
Hi All,
How do you get to the point
where you download the patch?
I am ableget to the patch download page, search for a patch, and
click download, but then I get the following
popup:
To access he patches Enter the
following username
, 2006 7:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - STILL broken
Why?
Axton Grams
On 10/24/06, McKenzie, James J C-E LCMC HQISEC/L3
[EMAIL PROTECTED] wrote:
**
Axton:
I hate using HTTP for large file downloads. I understand that FTP can
be a real problem,, especially
Title: RE: Remedy Support Site - STILL broken
**
Make sure you have popup blocking turned
off. There is a window that pops up for you to enter the username an password.
Linda Blomberg
Fermi National Accelerator Laboratory
[EMAIL PROTECTED]
From: Action Request
System
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Tuesday, October 24, 2006 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - STILL broken
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - STILL broken
Hi All,
How do you get to the point where you
Title: RE: Remedy Support Site - STILL broken
**
Yes. I submitted an action this morning and a co-worker was able to view it.
James Mckenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent
Title: RE: Remedy Support Site - STILL broken
**
Once I
turned off pop-up blocking, a window did come up, telling me FTP was blocked,
please contact my administrator. :-|
After
this, I talked to management, Service Desk, Networking Services, etc, and now
have FTP access. Long story short
PROTECTED] On Behalf Of Axton
Sent: Tuesday, October 24, 2006 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - STILL broken
Is anyone able to view existing tickets? I get the following error:
Caught exception :'mHaveVisualCharacteristics' is null or not an object
I can see the table
PROTECTED] On Behalf Of Timothy Button
Sent: Tuesday, October 24, 2006 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - STILL broken
Anyone know where all the wonderful custom apps submitted by the User
Community went? I need a widget and I know its there already.
Timothy Button
@ARSLIST.ORG
Subject: Re: Remedy Support Site - STILL broken
Anyone know where all the wonderful custom apps submitted by the User
Community went? I need a widget and I know its there already.
Timothy Button
Remedy Systems Consultant
[EMAIL PROTECTED]
-Original Message-
From: Action Request
I'm feeling your pain, Rick. I'm unable to login to the website and am
getting ABSOLUTELY NO RESPONSE through emails on open issues - open greater
than one week no less. This is why we pay thousands of dollars yearly for
support?
Ricki Haines
Is anyone able to get documentation off the support website
I am looking specifically for the HD_ * _Definitions5-5.pdf set of
documents. I have the HD_Form_Definitions5-5.pdf, document, but I
specifically need the one for filters.
They are the output from MARS.
Thanks!
Claire
ARS 6.3
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Button
Sent: Tuesday, October 24, 2006 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - STILL broken
Anyone know where all the wonderful custom apps submitted by the User
Community went? I need a widget and I know its
A very kind soul was able to zip up the document and send it to me!
Thank you very much! ;)
-Original Message-
From: Sanford, Claire
Sent: Tuesday, October 24, 2006 1:06 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Remedy Support Site - STILL broken - Documentation??
Is anyone able
Of Sanford, Claire
Sent: Tuesday, October 24, 2006 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Remedy Support Site - STILL broken -
Documentation??
Is anyone able to get documentation off the support website
I am looking specifically for the HD_ * _Definitions5-5.pdf set of
documents. I
(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
cookSent: Monday, October 23, 2006 5:23 PMTo:
arslist@ARSLIST.ORGSubject: Remedy Support Site - STILL
broken
**
Still broken, and no
word (that I've heard, anyway) from BMC/Remedy on what they're doing about it or
an ETA for a fix. I've had
23, 2006 2:42 PMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - STILL
broken
**
When I had login issues before I forwarded them to my Sales
Rep and eventually got a person to help but I didnt figure out how to solve it
until I saw a response from Jim McKenzie on ARSList
06 5:23:24 PMSubject: Remedy Support Site - STILL broken**
Still broken, and no word (that I've heard, anyway) from BMC/Remedy on what they're doing about it or an ETA for a fix. I've had tickets open for up to a week now (related to the broken support site) that have not been addressed, and the issues r
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