I'm not completely sure about this, but I think an EXTERNAL() block has
to represent an entire sub-qualifier which could evaluate to true or
false on its own.
For example, the menu qualification could look like this:
'Group List' LIKE ( 10015;% )) OR (EXTERNAL($temp_qualifier$)) OR
where
Ashraf Sultana shaik wrote:
hi,
In a Windows environment, the date and time display format is based on the
Regional Setting Properties of Control Panel.Change the format to
indonesian then u will get u r required format i.e,(dd/month/year),by
default the format is english(united states).
hello,
I have created a filter which caused lots of notification emails to be
created and this caused the system to hang. now I want to disable it. Can I
do that from backend?
Regards,
--
View this message in context:
http://www.nabble.com/Disable-a-filter-tf4465837.html#a12733418
Sent from
Remedy 7.0
Midtier: weblogic
Hi: Reposting question, since I am noticing some additional unusual
behaviors. Wondering if anyone out there has this. I am creating a
webservice and flushing the cache in the mid-tier after that.
Towards the end of the webservice XML, after the cache flush, I
You could try:
update filter set enable = 1 where name= 'filter name'
On 9/17/07, roseta [EMAIL PROTECTED] wrote:
hello,
I have created a filter which caused lots of notification emails to be
created and this caused the system to hang. now I want to disable it. Can
I
do that from
Frank,
Do not forget to stop and start the Remedy server to get it to see the change.
Or the person can just use the Admin Tool or the API and avoid the
server restart.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution =
Have been checking the CMDB base forms '_' and found that the instanceID does
not look like a system generated one ... the create dates for some of the
records are all the same, so this could have happened during some batch import
..
This is causing few problems of course and want to know
Paul,
( I think Thilo Stapff hit the nail on the head, but here is a bit
more explanation about why.. I hope it helps.)
I might be misunderstanding the new guy.. but I think your issue you
are having is with the menu you referred to as 'UserMenu' and its
qualification. Is that correct?
If
Voting will begin tomorrow.
I will be posting the parameters for this year,
minimum number of votes etc.
Nominations have gone well,
and we should have some interesting races.
However, we could still use some Utility/Product nominations.
If you don't know what this is about,
Hi,
Has anybody gotten the active link service action working? During beta it
was working somewhat, but in the release I can't get it to do anything but
crash the user tool.
If it doesn't crash it just logs a goto guide label action in the workflow
log and doesn't do anything (API logging doesn't
Hi Hugo,
It works when you fill in a Request ID, if you leave the field blank it
crashed the user tool with me as well. Logging with me shows the same error
message as you have.
I did not report an issue jet because my User tool runs on Windows 2003
server so I thought it might be related to
Thanks Sebastiaan,
I just figured it out myself by coincidence and I can confirm that if you
use some (dummy) request id field it does work. As I understand the request
id should be optional, so I'll file a bug later this week.
Hugo
On 9/17/07, Sebastiaan De Man [EMAIL PROTECTED] wrote:
** Hi
What problems are you seeing?
The format of the instance ids is not important. They do, however, need to
be unique and must be guaranteed to remain unique in the future.
If you are seeing problems it's likely that the data was imported
incorrectly or was corrupted after import.
Have been
I am not sure if group received my email.
Thanks for help in advance.
Cheers
Chintan
Chintan Shah [EMAIL PROTECTED] wrote: Hi all,
Has anyone noticed memory leaks while having escalation fire and performing an
APPLICATION-DELETE-ENTRY?
I am on Remedy 6.03 patch 20, Solaris 10.
We are trying
First of all, Thank You! to those who responded.
In the installation screen output I am finding:
**
-- List of Extracted Files ---
bin/
bin/runmacro
tar: bin/runmacro: Wrote only 1536 of 10240 bytes
tar: Skipping to next header
tar: Archive contains obsolescent base-64 headers
If you didn't want to restart the server, you could use arsignal with the
-g option.
arsignal (arsignal.exe)
The arsignal utility forces an AR System server to load or reload
information. The process can be run on any machine.
Synopsis:
arsignal {-c|-g|-l|-a}
Actually Susan, if you stop using their products all together you can once
again participate in the capitalist system. BTW... what are BMC's consequences
for failing to meet the service levels of our support contracts?
Best Regards,
Tom
- Original Message -
From: Susan Palmer
Date:
Thanks for the help Roger.
On which form I have to check, HPD:Help Desk?
Please advice.
Thanks
Shibu Samuel
From: Action Request System discussion list(ARSList) on behalf of Roger Justice
Sent: Tue 11/09/2007 12:34 PM
To: arslist@ARSLIST.ORG
Subject:
Hey all-
We have a ticket open with BMC but have not gotten a response back yet.
While RHEL 5 is supposed to be a supported platform with 7.1, we're
having some problems with our install.
The first thing we ran across was a syntax error when an install script
for ARServer was doing a
++
Please Read The Disclaimer At The Bottom Of This Email
++
Dwayne,
this might be a rather wild shot, but I found this on the internet:
error:
You have to make sure that /etc/rpc was updated with the proper
program numbers if installing as non-root.
Please tell me more. My non-root login has permissions to /etc/rpc.
What numbers should I be seeing?
The root instructions will be written to stdout during the
installation process for
Hello,
I was wondering if anyone has any documentation regarding Advanced Searching in
Remedy, like a user manual or training guide. I have some clients that would
like this information, and I thought I would see if I could benefit from
somebody elses efforts ;)
Thanks
Les Ganton
UNCLASSIFIED
Thank you, thank you to all that responded.
A collection of very workable queries.
Sandra Hennigan
OSD Enterprise Remedy Administrator
Office # 703-602-2525 x251
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request
Sorry for the delay, busy (non-work) weekend. :)
Thank you, Thilo and Carey, it was the reference to the database ID that
was stumping me, I was going down the wrong path after the EXTERNAL
operator. (Which is why my google-fu wasn't working...wrong target :p)
I really appreciate the time you
This major bug have been confirmed by BMC.
The defect id is SW00276623.
___
Martin Prud'homme
514-380-1228
- Réacheminé par Martin Prud'homme/VSI/GVL le 2007-09-17 13:14 -
Martin Prud'homme/VSI/GVL
2007-09-14 13:55
A
ARSLIST@arslist.org
cc
Objet
Remedy Client 7.1
Was this an import that someone in your environment actually initiated, or
just some random function of AR System?
Rick
On 9/16/07, Shellman, David [EMAIL PROTECTED] wrote:
**
We moved over to AR System 7.0.1 Patch 003 on Windows 2K3 server that
connects to a separate Windows 2K3 server
Not an import. I was exporting and I initiated the export.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Sep 17 13:27:00
That's a nice bug...
--
Jarl
On 9/17/07, Martin Prudhomme [EMAIL PROTECTED] wrote:
**
This major bug have been confirmed by BMC.
The defect id is SW00276623.
___
Martin Prud'homme
514-380-1228
- Réacheminé par Martin Prud'homme/VSI/GVL le 2007-09-17 13:14 -
Hi Jiri,
Thanks for your suggestion. I tried what I think you were suggesting. In the
ar_install program I substituted temp, the folder into which I had
un-tarred the arsystem.tar file, for arsystem.tar. The installer didn't
complain about not being able to find it, but it gave the same set
Good afternoon all.
I have an issue that I've had open with BMC Support for a few months now
and have never made any progress on.
Basically, when I try to run any reports out of the 7.0 user tool that
makes use of the ODBC connection (basically all of the out of the box
reports), I get the
Tom,
There are no consequences as far as I know. Their (Remedy's) offered
service levels have more to do with what you pay for (when/if they
will answer the phone/email) than when/if they will resolve your
issue. So the Service Contract has more to do with the Service that
they will provide, than
I need to create a drop down field for Location and have about 120
listed. Is there a way I can import the list ?
Ron Suwanski
Remedy Administrator / Developer
DeVry Inc.
Phone 630-472-2209
Fax 630-382-2917
[EMAIL PROTECTED] blocked::mailto:[EMAIL PROTECTED]
What version of Remedy?
Julie Kanakanui
Remedy Administrator/Developer
Information Technology Services
University of North Carolina at Greensboro
[EMAIL PROTECTED]
[EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
09/17/2007 12:35 PM
Please respond
We had the same problem - it seemed to be tied to conflicting installs
of Crystal Reports. We had one application that used CR 8 while Remedy
comes with CR 11 libs. Removing the other CR libs seemed to help.
From: Action Request System discussion list(ARSList)
I would like to put Virginia from the UNIX team in that group.
Howard
On 9/14/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
** This is so hard to do especially lately. but for years Carmen Villabos,
Carrie Rodrieguez., Dave Tutt, Joel Haber, Russ Duley just to name a few,
and now someone
Hey y'all...
I've been tasked with getting our DEV environment to perform exactly
like our PROD environment. Great idea, but the installer for PROD
didn't leave behind any documentation and the current Admin has tried to
install the DEV environment to the best of his ability.
Environment:
I second the nomination for Carrie Rodrieguez. She always exudes that
I'm never going to give up until this is resolved attitude.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Howard Richter
Sent: Monday, September 17, 2007 2:22 PM
To:
While I appreciate your enthusiasm for receiving good service from BMC,
especially in light of all the comments on the list in the last few months
(or is it a year now?)
you need to limit your nomination to one person, sorry.
If there are this many people that seem to be going beyond the
I've been testing 7.0.1 patch 4 so I just tried this out myself. It
worked fine and didn't cause any errors anywhere. I tried executing it
in both filters and active links, and both worked fine. Is there some
other configuration setting that contributes to this that I may not
have?
Chad Hall
Hi. The last 2 weeks I have been e-mailing with BMC Support. I was trying to
install ITSM 7.0.2 on ARS 7.1 but the CMDB Extension Loader always crashed
ARS 7.1 on me.
After a few mails to BMC Support .. they now mailed me back an e-mail, sorta
saying oh, what, you did not install patch 004 of
Hey PC, we are on patch 1 server and 7.0.0 patch 2 apps.
We had some strange issues with patch 4 and the install by hand method did
not work.
So we moved our dev box back to patch 1 today.
Howard
On 9/14/07, PC Wai [EMAIL PROTECTED] wrote:
** Hi Howard,
Are you on patch 1 still? I am on
Any Remedy Developers from the NJ/NYC/CT area? Please see the job
description and let me know if you're interested. This is for full time
(perm) position in New York City with a Fortune 100 company.
Regards,
Sergio Robayo
Account Executive
TTI of USA Inc.
150 Broadway, Suite 1500
New
The CMDB 2.1.0 installer also has a defect when attempting to upgrade
2.0.1.003 on ARS 7.1 - it actually tries to install 2.0.1.004 during the
2.1.0 upgrade process, but hangs before completion. I am waiting on a
fix for the 2.1.0 installer now.
Christopher Strauss, Ph.D.
Remedy Database
And they only posted patch 004 for AIX and HPUX so far
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
If I were a cynical person, I might ask whether any testing was done on
things like this. Dot releases are supposed to undergo a full regression
test, which should include upgrades from all currently supported platforms.
Did the old team roll out crap this bad very often? I don't think so.
I check sort on label more out of a habit so hadn't really noticed it
doesn't ignore duplicates if you do not have that checked :-) No wonder I
had never ever noticed it could display duplicates if that wasn't checked.
Joe
-Original Message-
From: Action Request System discussion
It does sound like a corrupted file to me.. Did you try to download the file
again and install from a newly downloaded file?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin
Sent: Monday, September 17, 2007
I thought the EXACT same thing. BMC recommends having separate
development/test/production environments for their customers - I hope
they would hold themselves to a similar standard.
In the Linux world, even-numbered major kernel revisions are considered
stable - odd-numbered revisions are
Hi All,
We have an issue here, wherein a person belongs to say 50 Support Groups. The
workflow on CTM:People updates the Group List field on the User form which has
the limit of 255 characters. So if there are more groups that exceed this
limit, it throws an error and the person is not added
Try it on an Active Link with a user having non-admin permissions but having
permissions on the Active Link
That is the condition I found which causes issues.
For out-of-the-box workflow that uses this type of AL try: Changing Task
sequence using the up-down arrows beside the table-field on a
Dear Veeral Oza (ColumnIt),
In the future please include your ARS server version with your
question as this information can be a critical piece of information
for some issues.
However since you ask in reference to ITSM v7... I will guess at least v7.x.
Please refer to : Form-App-Objects-700.pdf
Les,
The User Tool has a Help menu with a few pages on things like this. (
Including details about the operators, with examples for the LIKE
operator too.)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process
Ron,
Well.. it depends on the Menu object. If the Menu object is a Search
menu that does a search of an ARS form. Then I would think an import
operation would likely be able to get the job done. (Although it might
take more than _just and import operation_ too. Depending.)
--
Carey Matthew
Hi all,
Since our system is more crm than helpdesk and we're implementing the v7
Email system I want to be able to relate all email messages we send to our
customers to their Site records. We want to be able to view them whether
we're on their Sire record, Change, Task or HD records. Sounds
Susan,
I'm only guessing here. There is a lot of special workflow around the AR
System Email Messages form. The form is the target for filter notify processes
and hooks to the email engine. I have a feeling, based on the behavior that
you discribe, that the form is similar to the User form.
Susan,
Like most Core ARS forms (my term) the form is identified by a set
of ARS fields with specific field ID's. The ARS server is likely
preventing you from violating a golden rule of only have one Email
Messages form.
You can work around this.. kind of ...
By copying the fields to a new form
David and Carey,
I saw all of those special fields and suspected they may be an issue. I'll
have to just make a form and give the fields IDs of my choice. I don't need
all the fields on the original form anyways.
You'd think that if it didn't want to use those field IDs again, on save it
would
I think I understand what you're trying to do. You're looking to create a
history of the email transactions sent to each external company? I find that
the data in the Email messages form is hard to read. The info is there but
digging through all the fields and seeing the actual message is
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