Re: Problem with 0 kb attachments

Directly added into the work log at the time when the record is created. They are also using the browser not the user tool. It is random. Most attachements are correct. We have not been able to reproduce or ask a user to reproduce. There is a few 0 kb attachments every day/week. Terje

Knnova and Remedy 6.3 Integration

Please post your comments if anybody has done this before. Thanks, Rajat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Problem with 0 kb attachments

Hi, This bug exist in mid-tier from version 6.3. I sent to BMC many times request. They always tell me that this bug will be repaired in next version. We have now version 7.5 and bug exist :). So you must get used to this bug, I have lost hope. Regards Konrad Single Sign On for Remedy AR System

Re: Problem with 0 kb attachments

Konrad, Thanks. Do you got the defect ID? Done Remedy workflow since 1994 - almost given up several times. But I am still here.We need BMC to fix this bug. (and a few others...) Terje From: Action Request System discussion list(ARSList) on behalf of

Re: Problem with 0 kb attachments

Hi, I have one: SW00216589. I don’t know why this defect is closed. Konrad -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Terje Moglestue Sent: Friday, January 29, 2010 1:19 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: Problem with 0 kb attachments

The attachment with 0 size is saving where user type manually wrong file name to the attachement field. You can easy reproduce this defect. Konrad Single Sign On for Remedy AR System http://www.remedy-sso.com -Original Message- From: Action Request System discussion list(ARSList)

Re: Help with Filter Functions

Another option is to use the capabilities of your database. For instance on Oracle you could use a SQL Set Fields with a regex type of statement. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent:

Re: Remote MidTier Server

** Frank,I've not experimented with compressing the traffic between the mid-tier and the AR server, just between the mid-tier and the desktop. I think in your case turning on compression would help if you leave the mid-tier distant from the browser but might not even be noticed if the mid-tier is

Using Integrated Authentication with Web Services

Hello, I was wondering if anyone has implemented web services using Integrated Authentication. In our organization they use Integrated Authentication and BMC is saying that they natively support is Basic Authentication. In order to open Basic we will have to provide a sound reason why Integrated

Re: Using Integrated Authentication with Web Services

I do not believe the AR System supports Integrated Authentication in Webservices, if I assume IA refers to 'integrated windows authentication', i.e. the use of a SPNEGO/Kerberos token. The JSS SSO Plugin provides SPNEGO/Kerberos out of the box, and there's a lot of work gone into making it easy

Escalation else if tab Bug?

Hello Listers, ARS 7.1 Patch 4 ARAdmin 7.1 patch6 patch 8 MS SQL 2005 I came across an issue with the Set Fields action on the Else tab of an escalation. Using Current Transaction for the Server and Read value from. When I try to select a field to set I only see a few fields from the form. In

View vs SQL

Hi All, I have a set fields filter with a Read Value for Field From a view form in Remedy. The view form references a single database table. Is there any advantage to using the view form rather than just using a SQL statement. My guess is that if you don't know SQL use the view. ARS 6.3

Re: Escalation else if tab Bug?

Um... Nevermind. KM-00010546 When you create an escalation with an Else action to Notify or Set fields, you will only see a list of display-only fields. This is as designed: In escalations, because Else actions are executed when no requests are found, Else actions cannot be used to modify a

Re: View vs SQL

In a Filter I don't think it really matters. In an Active Link it depends on what you want to see if you have multiple values returned and want a list. Using the View form will bring up the search results fields for that form while an SQL will bring back the SQL you specified. If you have

Re: Field menus freeze in MidTier Report Creator -SOLVED

I sent this to Remedy Support, and they asked me what browser I was using. I was using FireFox, so I tried IE, and it works OK there. So I have a workaround. Dwayne From: Martin, Robert - martinrd Sent: Wednesday, January 27, 2010 2:27 PM To: 'arslist@ARSLIST.ORG' Subject: Field menus freeze

Resolved RE: Help with Filter Functions

Thanks for your suggestions Fred Rod. Date: Fri, 29 Jan 2010 08:26:26 -0600 From: frederick.w.gro...@xo.com Subject: Re: Help with Filter Functions To: arslist@ARSLIST.ORG Another option is to use the capabilities of your database. For instance on Oracle you could use a SQL Set

Reporting on Status*-History field in ITSM

All, When I use the User Tool reporting on an incident, I have the field Status*-History available with sub fields like New.TIME and Assigned.User and Assigned.TIME. I can export to CSV and all is well. However, I guess it's not really a field since I can't find it on the form using the Admin

Re: Is there something akin to an eval function

I've done this before, but I've done it in the manner described with setfield replace actionsyou could do something with perl fairly easily... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, January 28, 2010

Re: Reporting on Status*-History field in ITSM

Tauf, Status History is stored in the H version of a table, or if you use views, it's stored in the sh view of the form. There is one row for each record in the main table and two columns for each status, one is the user, the other is the time. _ From: Action Request System discussion

Re: Cannot Load Required Libraries - AR Initialization ERROR - RKM 7.2

List, Copying both stdout and stderr logs for your information. stdout: 29-Jan-10 22:43:54 DEBUG: AppConfig: kms.authentication.SystemConfigurationAuthenticator created. 29-Jan-10 22:43:54INFO: AppConfig: Loading configuration settings from 'C:\Program Files\ar system applications\BMC

Re: View vs SQL

** We have an application that has been around for a long time, and has grown organically over the years. When the application was first built, direct SQL was used to look up data in a remote system. It was only in one active link, and I guess was the quickest and easiest way to do it at the time.

('Status' Assigned AND 'Assignee' != $\NULL$) on submit

** Hi, Can someone help me noodle through the purpose of the filters which force the status of an Incident back to Assigned when the assignee changes (ITSM 7.0.3 p9)? Particularly on submit. We have several types of incidents that are created automatically (with a predefined assignee), and we

Re: ('Status' Assigned AND 'Assignee' != $\NULL$) on submit

This won't answer your question, but I find that to be odd, because on our system, when creating an Incident in the GUI, if I try to assign myself to the Incident as I'm creating it, the system forces me to set the Status to In Progress. It seems silly to force it to be In Progress when you

Re: Is there something akin to an eval function

Yeah, I could write a plugin or an external process to handle it, if I needed to. However, I was hoping for a much simpler way to do it... Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, January 29, 2010

Re: ('Status' Assigned AND 'Assignee' != $\NULL$) on submit

Thad, it would seem to me that just because you reassign an Incident to me doesn't start my clock for working on it. The status of In Progress would start the clock for that person, and unless they are one of the few who actually reads the notification emails, they probably won't be aware of it,

Re: Cannot Load Required Libraries - AR Initialization ERROR - RKM 7.2

List, I got the Solution: Now it is integrated to my AR Server. I am able to login successfully with my AR Server users as well. I am very much happy for it. Because this issue I have from past 2 months and it is resolved now. The only suggestion now I am requesting you - I am getting the

Re: ('Status' Assigned AND 'Assignee' != $\NULL$) on submit

Thad, We use Assigned similar to how Rick has explained. Assigned to us means that we have requested the support group/person to take assignment. Any status greater than that means that the support person has accepted assignment. We have also added metrics around this transition to get

using RRR|Chive to synchronize Assets

Has anyone attempted to use RRR|Chive to synchronize the Asset forms across servers? If so, were you able to simply match forms one for one, or was there something special you had to do to accommodate the join forms? Jennifer Meyer E-mail correspondence to and from this address may be subject

Re: using RRR|Chive to synchronize Assets

-- Sent from my Palm Pre Meyer, Jennifer L wrote: Has anyone attempted to use RRR|Chive to synchronize the Asset forms across servers? If so, were you able to simply match forms one for one, or was there something special you had to do to accommodate the join forms? Jennifer Meyer

Active link running question

Hi, I have a question regarding Active Links. I have an active link to run on intervals for a form. It runs every 5 mins when a flashboard is open. Does that active link still run after I close the form? Do i have to close user tool? Thanks

Re: Active link running question

If you close the form, the active link should not be running. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lee Sent: Friday, January 29, 2010 1:54 PM To: arslist@ARSLIST.ORG Subject: Active link running question

RESOLVED: Reporting on Status*-History field in ITSM

Thanks LJ! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, January 29, 2010 12:18 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: OT- Apple Tablet

Flash is not required if you are not using Data Visualization fields. Some DV fields require Flash. Among the standard OTB applications, these fields that require Flash exist in forms used by SRM, RKM, certain parts of CMDB like the CI Viewer. If your applications have been built exclusively

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Can't install TOMCAT using installer

Hello everybody I have a problem. I am installing ar 7.5 patch 003. when it aksed me to give JSP engine, i said other and will download it later. Now I am in trouble because TOMCAT website's installer need 64 bit java and AR 7.5 patch 003 doesn't support java 64 bits. talked to BMC support and

Re: using RRR|Chive to synchronize Assets

Can you explain more about what you want to do? If you only want a one-time synch, say from production to development, then RRRChive is a quick-and-dirty way to go. However if you want to maintain the synchronization of attributes over time then you really want to use something like AIE to do

Re: Is there something akin to an eval function

Lyle: I implemented the same concept to reduce the number of notification filters that we have. For using pure Remedy implementation you would have to use SetFields with Replace and nest placeholders together. I created a regular form to store notification email templates and schema name and

Re: using RRR|Chive to synchronize Assets

Thank you for responding, Chuck. We're interested in synchronizing from production to our development system. We have CMDB Atrium and BladeLogic in place on our production servers to reconcile configuration items in production. This particular project is strictly taking a slice of our higher

Help with parsing

Hi All, Cant think today? Trying to do some parsing, basically say I have the following line: This is a test of parsing - test123 I want to parse out only the 123 Thanks Tim ___ UNSUBSCRIBE or access ARSlist

Remedy Analytics - Calculating date time values

All, If I want to create an object/measure that reflected the same principal as doing a $TIMESTAMP$ - 864000 from within Remedy, how would I go about creating that in Analytics? I'm kind of a noob at SQL.. :\ Thanks. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management

Re: Help with parsing

Tim, Do you mean you wanted to pick out only the string 123 from the whole string This is a test of parsing - test123 If so you can do that by a nested function use of SUBSTR with STRSTR.. How you use it purely depends on what really would be the contents of the entire dataset and what you

Converting 7.5 to Web

All: I would like to know if anyone has upgraded from 6.3 Custom Apps to 7.x Custom Apps and done a conversion of all desk top applictions to all web apps in conjunction with the upgrade. I would like to know how long it took and the level of diffuculty. Thanks,

Re: Help with parsing

I want test123, but could be anything, I want everything after the - From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, January 29, 2010 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: Help with parsing ** Tim, Do you mean

Re: Help with parsing

Tim, You mean you need all text after the occurrence of the first - (hyphen character) If so your function would look somewhat like (assuming that a field called zfield contains that text) LPAD(SUBSTR($zfield$, STRSTR($zfield$, -)+1 )) You do not need the second parameter for SUBSTR as you

Re: Help with parsing

LTRIM . David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web

Re: Converting 7.5 to Web

Ø I would like to know how long it took and the level of diffuculty. The quick answer to this question is no time and no difficulty. Applications written in AR System are not written for the desktop or for the web - applications are written and available through either client. No

Re: ('Status' Assigned AND 'Assignee' != $\NULL$) on submit

** Thanks everyone, that makes sense. Thad Esser Remedy Developer From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Date: 01/29/2010 10:06 AM Subject: Re: ('Status' Assigned AND 'Assignee' != $\NULL$) on submit Sent by: Action Request System discussion list(ARSList)

Re: ('Status' Assigned AND 'Assignee' != $\NULL$) on submit

On Jan 29, 2010 3:39 PM, Thad K Esser tkes...@regence.com wrote: ** Thanks everyone, that makes sense. *Thad Esser* Remedy Developer From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Date: 01/29/2010 10:06 AM Subject: Re: ('Status' Assigned AND 'Assignee' != $\NULL$) on submit

Re: Help with parsing

My bad.. typed that in a hurry and meant trim when I typed pad.. LTRIM and not LPAD will trim all leading spaces.. David, thank you for catching that.. So it should read as.. LTRIM(SUBSTR($zfield$, STRSTR($zfield$, -)+1 )) Joe -Original Message- From: Action Request System

Re: how to enable Thread logging

Thanks alot Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, January 28, 2010 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: how to

Finally, in 7,5, ENUM_STYLE_QUERY is in use! Some Qs ...

Hi Guys, Gals, I have a bit of a question and (damn) it's a snowy weekend and I should be skiing instead. I noticed (with a protection exception in an error situation while trying to get a schema dump of ITSM 7.6) that AR_ENUM_STYLE_QUERY is now in use. Introduced in the 5.12 API, there have