Doug,
thanks for the indepth explanation from an offical source.
Could you please elaborate on 4). What exactly do you mean by within
the configurable interval (generally
measured in seconds) after closing the last browser window of any
browser windows opened by the mid-tier for the user
Which
Thanks for all of the input.
I created a PERL script to parse the API logs into separate files by
threadid. I then walked each file and calculated the difference between the
start and end of a transaction. From what I can tell it is accurate and I
have been able to pull some very nasty end user
Frank,
Yes, we're all interested in your perl log parser!
Please share/post/mail/attach it.
Thanks!
Doug (no, one of the other Dougs)
Doug
--
Doug Blair
Sent from my iPhone4, typographic errors likely
+1-224-558-5462
On Nov 19, 2010, at 6:21 AM, Frank Caruso caruso.fr...@gmail.com wrote:
Which version MidTier?
For 7.6.03 I used the JRE as well /opt/jdk1.5.0_22/jre
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Thursday, November 18, 2010 5:17 PM
To: arslist@ARSLIST.ORG
Subject:
Hello,
I don't think the problem has been specifically stated - Fred, what exactly is
the problem? Does Tomcat not start? Does it start and Midtier fails? Can you
get to the Midtier config login page and does it fail when you login?
Or, is your specific problem that the BMC installer is
7.6.3
The JRE path works but not the JDK.
On Nov 19, 2010, at 9:14 AM, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
Which version MidTier?
For 7.6.03 I used the JRE as well /opt/jdk1.5.0_22/jre
Fred
-Original Message-
From: Action Request System discussion
I cannot get the installer passed the section where it asks for the Java paths.
It takes the JRE path but not the JDK. This is all 32bit.
On Nov 19, 2010, at 9:22 AM, John Baker jba...@javasystemsolutions.com wrote:
Hello,
I don't think the problem has been specifically stated - Fred,
Frank,
Then forget the installer and download Tomcat and the war file. It's not a
tricky task to set them up manually:
1. Unpack Tomcat.
2. Place war file in webapps, call it arsys.war
3. Add this line to the tomcat/bin/catalina.sh file:
export
I would also like a copy of the Perl script. Thanks!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Doug Blair
Sent: Friday, November 19, 2010 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: SQL Timing
**
Frank,
Yes, we're all interested in your
(it's Friday right?) But a Rockstar never the less :)
On Nov 19, 2010 5:48 AM, Doug Blair d...@blairing.com wrote:
Frank,
Yes, we're all interested in your perl log parser!
Please share/post/mail/attach it.
Thanks!
Doug (no, one of the other Dougs)
Doug
--
Doug Blair
Sent from my
Are you calling the attachment field somewhere in the html template? Try
putting #$$AtachmentFieldName$$# in your template (double check my '#$$'
syntax, I can't look up an example right now and haven't had my first cup of
coffee yet).
Jason
On Nov 18, 2010 1:48 PM, Reiser, John J
Jason,
I call out the Attachment Field not the Pool.
#$$Briefing Download$$#
I get the name of the file followed by the text (see attachment)
But there is no attachment.
I even have the two short cuts for the ARTask and the web URL checked.
They are not included either.
If I remove the Template I
I am currently trying to install SAP BOXI 3.1 SP2 (the version which comes with
BMC Analytics). I am getting an error which says I need to utilize a file
called vcredist.msi. I can't seem to get by this error.
Has anyone seen this? Is there a known fix?
Any help is appreciated.
Gordon M.
It sounds like you do not have the Microsoft Visual C redistributable DLL(s) on
your system. This can be pulled free from the Microsoft downloads site.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M.
Additional note.
The attachments are in the AR System Email Messages form but they don't get
sent.
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be
In the AR System Email Templates form,
There's a tab for Template Attachments.
What happens, if you add an attachment in there, and then send the email?
If it doesn't pick up the Attachment from there, and add it to the outbound
email, then I would submit a defect to BMC.
If it does pick up THAT
Hi Mark,
There is a third parameter provided with 7.5.00 (and later) to cover #4. To
set the timer, edit the License Release Timeout field in the BMC Remedy Mid
Tier Configuration Tool.
From the What's New Guide for 7.5.00:
Licenses released when closing browser or navigating away from
Matt,
I tried it and it did not send the file.
However I did see a note in the 7.6 manual that says attachments when using
HTML templates can only be graphic files types. Even though I'm on 7.1.0 I
think this may apply to me as well.
The 7.1 docs don't have the warning but the rest of the
What about having them in the AR System Email Attachments form?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Friday, November 19, 2010 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL:
This makes me think you are close. Did you restart the email engine after
updating the HTML template? The templates are cached (for a half hour by
default if I remember correctly).
Jason
On Fri, Nov 19, 2010 at 7:28 AM, Reiser, John J john.j.rei...@lmco.comwrote:
**
Additional note.
Just want to make sure we are all on the same page... Do you want the
attachment to be dynamic based on what is stored in each record's attachment
field (Briefing Download) or a static attachment?
From the original description I assumed that you want the attachment to
change based on the source
No problem at all. I understand completely, I just did some testing to
avoid my work :)
I got the same results as you with ARS 7.5 p1. I included the fields that I
wanted in the Notify action, including one attachment field. It sent the
dynamic attachments no problem.
Following my earlier
I'm trying to figure out how to create a report from a Problem ticket
from one of the tasks. The challenge is I need to extract all the Work
Info History entries created within this task. This is a table and I'm
not sure if I can use the: ToolsReporting function to do this.
Has anyone out
This is not good. We put variables into the subject of our emails a lot. :(
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, November 18, 2010 5:16 PM
To: arslist@ARSLIST.ORG
I will be out of the office until November 29th please contact John Morris
( jmorris1) 570-587-6174 if your problem needs attentioin
The information contained in this message may be CONFIDENTIAL and is for the
intended addressee only. Any unauthorized use, dissemination of the
information,
Good afternoon,
Our company is evaluating BMC's discovery product and I was wondering if any of
you are using it, and if so what your thoughts are. We have some issues
because we already have a couple of discovery tools and we have two already
integrated via AIE, but the Tideway product's
Everyone,
This topic has several different facets. I will try and address the different
aspects I see.
1) Consistency of functionality across application is important.
Absolutely. Everything from using consistent wording to consistent options, to
consistent interaction. This
should be true
**
That sounds like a subreport, which you'll need a more advanced
reporting tool to accomplish (Crystal. . .). Alternatives I've seen
suggested are to run two reports, write an application to do the
report, buy Crystal, or get the free Jasper. What we did for a
special
Doug,
Thanks for the clarifications. I guess there are multiple schools of thought
on this but your logic makes sense. One issue, though, is with the RFE process
itself. I've never worked on applications that were being sold outside of my
employer so I haven't had to deal with it before,
Hi Doug,
The RFE process is documented here: Request for Enhancement (RFE) process for
distributed systems
productshttp://media.cms.bmc.com/documents/ESM_RFE_Process.pdf.
And you can always find the status of an RFE here: Product
Doug, thanks for your reply.
The issue that I have with the working as designed label is that it implies
that someone consciously made the decision for the design to be the way it is.
That someone would be a product/application architect, a lead
product/application developer, or lead
Guillame,
I tried to be clear in my statement.
If the feature is working -- it is doing the job requested and generating the
results expected -- it is doing the
work that the developer designed it to do.
If that implementation is inconsistent with a similar function in a different
The solution was to install 1.6.0_22.
On Thu, Nov 18, 2010 at 6:41 PM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
Tail the mt_install.log, and that log file may show you why its failing.
It may give you a clue as to what JDK related file or directory it expects,
and you could then create
Is there any way (other than creating a view or permissions) to not only hide a
field via the field properties, but to hide these fields to keep people from
adding them to reports as well.
I have hidden temp fields and I don't want the customer to choose these fields
when creating reports
Lisa,
I think you are correct. I have struggled with this exact problem and
have not found any other methods to hide this fields from users.
Debra
Debra Anderson
T 415.808.9118 | F 415.808.3535
600 Harrison St * San Francisco, CA * 94107
PRN | media where when it
First let me thank those who quickly answered my previous question. It
was the answer I was expecting but I was hold out for a possibility!
Now, I have 2 users who have identical capabilities in their People and
User forms. When they open the Change Management Console and select:
Console View
Larry, I was just on the RFE site today and noticed this issue referenced
there. It is a recognized bug.
Rick
On Nov 19, 2010 4:53 PM, Larry Barnes larry.bar...@thecreek.com wrote:
First let me thank those who quickly answered my previous question. It
was the answer I was expecting but I was
In ref to Risk Level being consistent with Urgency, Impact and Priority:
Support tells me that numerous RFEs to get Risk Level changed to be
consistent with Urgency, Impact and Priority have been rejected.
I insisted on my own RFE to add to the pile. I'll let you know how it turns
out.
Hello Tim,
Thanks for the quick reply. I let 1 of the users know that he is now a
recognized bug ;-)
On the other hand: what does RFE stand for. I found about 2 dozen
possibilities on google.
Thanks,
Larry
From: Action Request System discussion
Request for Enhancement
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Larry Barnes
Sent: Friday, November 19, 2010 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Working as designed type defects
**
Hello Tim,
Don't get me wrong. The reason for the Risk Level design sounded fairly
valid (or at least reasonable). I just didn't know why the design principle
(if truly valid) wasn't applied across all the areas in question, which by
default, would then make them behave consistently.
So:
. Do
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