Hi Listers
I'm having an odd issue.
We have two midtier servers connected to one ARS server;
For some users, clicking on asset management or CMDB from the homepage produces
a window with the toolbar, and a 20px tall view of the requested page - which
is unusable.
When it happens, it only
I will be out of the office starting 11/08/2011 and will not return until
11/14/2011.
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When the user opens the Asset Management Console, what is the table set to
load?
The default is Computer Systems. We changed the default to Business Services
instead and it made a substantial difference because we only have about 20
Business Services but have thousands of Computer Systems.
It's set to the deafult - but the problem isn't that it isn't loading or
showing. the problem is that the displayed area is 20px high, and as wide as
the screen.
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Notepad++ also has a neat FTP plugin that allows you to access files on a unix
box with an 'explorer type tree view' of the folders on the ftp site.
Only downside is that you have to double-click on the file in the
ftp-snap-in-window each time you want to see if the file has changed in the
Hi,
Had the same issue. The solution was to add the file mfc71.dll in path.
This file is not included in the EmailEngine install, and we needed to
copy it from a 32-bit server.
Regards,
Jarl
2011/4/19 Remedy Guru remedyguru4...@gmail.com:
**
We have implemented a new AR System 7.6.04,
This is a quick question I am sure:: I do not have Disable Admin
Functions selected so that is not it.
I have a devstudio open and wanted to add DSO fields to a form, but it is
not selectable to add anything.
Also if I go to properties: I am seeing all selectables as read only..
--
Patrick
I haven't research this yet but have thought about doing the same thing.
Does it require customization or just a configuration change?
Thanks,
Jason
On Tue, Nov 8, 2011 at 4:31 AM, Hennigan, Sandra CTR WHS/ITMD/CACI
sandra.hennigan@whs.mil wrote:
When the user opens the Asset Management
Patrick,
Being you are on 7.6.4.is the object you are trying to edit a 'Base'
object?are you in Base mode, or Best Practice mode?if it's a base
object, and you are in Best Practice, in order to change anything you must
create an overlay of the object to be able to modify it.or convert it
Kelly,
We see this error when the ODBC connection gets hosed. Really has nothing
to do with the IsNull statement.
We reconfigure the ODBC connection, sometimes have to refresh or recreate
the Common File for Crystal on the PC. Then stand, turn 3 times to the
left, and pray. At worst it has
I've shared a map with you called ARS Locations:
You can view and edit this map at
http://maps.google.com/maps/ms?vpsrc=6ctz=360vps=2ie=UTF8hl=enoe=UTF8msa=0msid=200221395581023988742.0004b13c0a2dd8fb0f21a
___
I've shared a map with you called ARS Locations:
You can view and edit this map at
http://maps.google.com/maps/ms?ie=UTF8hl=enoe=UTF8msa=0msid=200221395581023988742.0004b13c0a2dd8fb0f21a
-John
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
Oh shoot: that is correct my bad... I am not sure I am liking this overlay
junk..
Especially after seeing a discussion: no indexes possible on the added
fields..
On Tue, Nov 8, 2011 at 11:12 AM, LJ LongWing lj.longw...@gmail.com wrote:
**
Patrick,
Being you are on 7.6.4…is the object
The overlay concept isn't really junk.it's just immature. I predict that 5
years from today that customizers will LOVE the ability to upgrade from
version x to version y without losing everything.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Hello,
Due to some reason we have to migrate our current AR Server 6.3 path 24 Solaris
OS to RHEL 5 OS and keep ARS 6.3 environment running until Aug 2012 (upgrade
to 7.6.4 will be completed by that time).
Remedy compatibility matrix doesnât states support of RHEL5 and we would like
to
sorry: was not attempting to state it is junk: I am using the work in the
sense of a Pile, package, stuff...
I should have used stuff..
it does sound derogatory.. was not meaning to shoot it down .. I know the
concept (future) will be modified, and it will be cool, if we can overlay
like a Page
Hi All - We are wondering if the Project Link to ITSM still exists in
ITSM 7.0.3 7.6.4.
Thanks
ARS 7.1 p 6
ITSM 7.0.3 p 9
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 4
MidTier 7.5 p 3
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J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, November 08, 2011 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 - dev studio (read only) cannot add fields
** sorry: was not attempting to state it is junk:
Thanks Susan,
When I modified the report, I no longer got the error, but I am still not
getting any rows returned. Is anyone else able to use IsNull or other SQL
functions in their record selection forumula on ARS 7.1, with WUT 7.5?
Here is the current test query (from the Select Expert in
Are you referring to this?
BMC Remedy Link for Microsoft
Projecthttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=167399
If so, it is still supported, yes. In fact, a service pack was just recently
released for it:
20-Jun-2011 BMC Software is alerting users to the
Hi can Any one to help me to resolved this issue??? This show in my
arerro.log
Fri Nov 04 12:03:18 2011 390620 : The dataset ID and Reconciliation
Identity combination is not unique. : DatasetId: BMC.ASSET,
ReconciliationId: OI-0B9F4BF2746D45BCB23942DFD425F605 (ARERR 120092)
Fri Nov 04
Dumb Question: so If you always have to do this:: Why didn't bmc in its
wisdom create all forms with overlays automatically, since that is all you
can change.. I am modifying quiet a few forms and my thinking cap is
thinking 8-)
--
Patrick Zandi
This is just a configuration setting in Application Preferences form.
Thanks
Mahesh
On Tue, Nov 8, 2011 at 9:49 AM, Jason Miller jason.mil...@gmail.com wrote:
** I haven't research this yet but have thought about doing the same
thing. Does it require customization or just a configuration
Primary reason is that you shouldn't be modifying quite a few forms... Best
practice recommendation is:
1. Utilize the OOTB products as delivered as much as possible.
2. If a change in functionality is needed, add to the application - not
modify. Create new fields and workflow
Chews up schema IDs? 3,097 overlaid forms versus only those you need (I have a
fair amount of customizations, but only overlaid 21 forms). I'm okay with less
is better when it comes to overlays - which is why I discarded the BPCU utility
which wants to overlay everything in sight.
And just in case there is still a question about 7.6.04:
BMC Remedy Link 7.1 Service Pack 001 for Microsoft Project requires BMC
Remedy Change Management 7.6.04
BMC Remedy Change Management 7.6.04 requires BMC Atrium CMDB 7.6.04 and BMC
Remedy Action Request
System version 7.6.04 or greater.
On
Well if you do DSO you have to change the form to get the DSO fields into
the FORM...
So I do not know where you go with that...
On Tue, Nov 8, 2011 at 2:29 PM, Easter, David david_eas...@bmc.com wrote:
**
Primary reason is that you shouldn’t be modifying quite a few forms… Best
practice
How do I add my location to the map?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, November 08, 2011 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Fun: Map invite for ARS
**
I've shared a map with you called ARS
You need to have a google acount first and be signed in. Then you will
see the tools to add a pin
_
John Atherly | APC by Schneider Electric | Information, Process
Organization (IPO) | Remedy
Dave:
Question: is there a way to add DSO fields into a form without overlays?
IF not then why were are not these fields added by BMC and made the core
before I have to do an overlay?
DSO is bmc's product, so I think this might just have been an overlook in
the release of the product?
What about
We are having the same issue. We are trying to upgrade from 7.1 patch 4 to
7.6.04 SP2. We have all new hardware. The dbas have taken a copy of the SQL 2k
7.1 db and restored to SQL 2008 then upgrading to SQL 2008. The ARS install
recognizes tht the db is there but does not offer eth
You have listed we restored it to SQL 2008 and then upgraded to SQL 2008. I
hope this was a misprint. After you complete the upgrade are you trying to
connect using the 7.1 application server?
-Original Message-
From: Nall, Roger roger.n...@t-mobile.com
To: arslist arslist@ARSLIST.ORG
NOTE:: Make sure your new server it has a key:: you might have to
reinstall/upgrade TWICE!
Why? 1st upgrade fails but still works, Fails because the license is not in
the server and it cannot add the userid (I do not know what userid) into
the server due to the licenses are full (over 3).. so
Sorry:: on SP1.. I did not do sp2.. due to the said issues previous.. yet..
I may try again another day.
On Tue, Nov 8, 2011 at 4:24 PM, patrick zandi remedy...@gmail.com wrote:
NOTE:: Make sure your new server it has a key:: you might have to
reinstall/upgrade TWICE!
Why? 1st upgrade fails
as a matter a fact when we DSO all incidents, Changes and Assets..
How is this gunna work.
That will bring my numbers up a little..
Is there a special Procedure for these ?
Considering this is for an Important BMC client...
On Tue, Nov 8, 2011 at 2:57 PM, patrick zandi remedy...@gmail.com
When I changed hardware earlier this year I added the new server key to the
existing server BEFORE I did the install on the new hardware.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday,
Good Move !
On Tue, Nov 8, 2011 at 4:40 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
When I changed hardware earlier this year I added the new server key to
the existing server BEFORE I did the install on the new hardware.
Fred
-Original Message-
From: Action Request
Yes, this is something I have been trying to get into the habit of too.
Also putting your dev/test server key in the production system if you want
to restore the prod db to another environment.
Jason
On Tue, Nov 8, 2011 at 1:40 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
When I
Let me try this again. The dba took a copy of our 7.1 SQL2000 db and restored
it to a SQL2008 server thus leaving us with our ARS 7.1 db in a SQL 2008
format. We then ran the 7.6.04 SP2 installers with the results already
mentioned. I hope this makes more sense.
Roger Nall
Manager, SA Business
SP1 works.. from what I can tell.. sir.. just to clarify..
On Tue, Nov 8, 2011 at 4:50 PM, Nall, Roger roger.n...@t-mobile.com wrote:
**
Let me try this again. The dba took a copy of our 7.1 SQL2000 db and
restored it to a SQL2008 server thus leaving us with our ARS 7.1 db in a
SQL 2008
Yes, this is exactly what I was referring to. Thank you!!!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Tuesday, November 08, 2011 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Does this functionality still exists
**
Looking back at my notes, I kept the db on SQL 2005 until I had upgraded to
7.6.04 SP1 on the offline server, then when I moved to the production server
(preinstalled on SQL 2008 with 7.6.04.01) I also moved the db to 2008 by
restoring it over the placeholder.
I know that you can switch from
What are the travel locations ? Is this for your old company ?
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Not Trying to rub salt in the wounds, but the reason we are doing DSO for
these 25 forms or so .. is to import the SRM's 1150 or so we have into a
new 7.6.04 system from a 7.6.00 system (import Export tools do not work) We
have been working with BMC for over45 days and no answer.. Getting
You need to have the file ARSystemInstalledConfiguration.xml on your new
system. In an upgrade the installer checks for this file and then knows what
options are available. The server name, ports, etc are also stored in that file
as well. If you haven't scrapped your old app server it is in the
The 7.1 installer was not java based so it did not have that XML file (so an
upgrade from 7.1 to 7.6.4 won't have it)
You may try copying your 7.1 ar.conf (ar.cfg for Windows) file into the new
server's folder before running the installer.
Fred
From: Action Request System discussion
Hello Listers,
BMC has confirmed, via support and as stated in the compatibility matrix,
that ARS 7.1 is not certified compatible on Oracle 11g. BMC support has
stated that although the matrix indicates so, it does not mean that ARS 7.1
will not work on 11g, it might . BMC has indicates we
We have 3 server running ars 7.1 P6 or P9 and P11
Oracle 11 i is running just fine.
Client oracle 10r2 must be used...
So you have to install the oracle 10 client, and test sqlplus or tnsping
with it (client)
Then you just use remedy to point to it.. and it runs..
Have had Zero issues... we are
We are running both 7.1 7.6.04 underOracle 11x and using the version 10x
Oracle client. The environments have been running months with out issues.
While looking into a Cmdb sync issue, BMC pointed it out that our 7.6.04 server
was using the v10 client, but did not say anything about
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