This is because usage of apache axis 1.0 since remedy 7.6. 03 onwards...
Apache axis now sets Mustunderstand parameter to 1... Earlier it used to
set to 0. However, remedy has not adopted these changes yet in the code.
On May 9, 2013 4:18 AM, Robert Heverley robert.hever...@gmail.com wrote:
**
Or,
Open the form in DevStudio and enable Menu options: Mod All is probably
unchecked.
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of rahul bose
Sent: Wednesday, May 08, 2013 8:54
Meta-Update offers the speed and flexibility of API - without the
programming or API skills required AND with lots of features for data
transformations etc. It is designed for Remedy developers and
administrators using a language they already know: Queries and assignments.
With Meta-Update
Hi all,
I thought I would share the link to this discussion here. Over the years
many of us have aired our Support rants on the list; sometimes about the
the specific question being asked. Login and leave your comments regarding
the topic since you have Support's virtual ear.
(not quite a)
Thanks all for your prompt and valuable reply.. now I am able to modify
tickets.. thanks once again
On Thu, May 9, 2013 at 11:43 AM, Joel Sender jdsen...@earthlink.net wrote:
**
Or,
Open the form in DevStudio and enable Menu options: Mod All is probably
unchecked.
** **
Since it's incredibly fun to speculate on this situation, I'll offer up:
- Bain will look at the profitability of the various pieces/business units -
Mainframe, Service Management, etc...
- They'll tear out the ugly pieces and get them in the hands of someone who can
use them (Elliot's
Sorry for not reviewing the previous posts. I want to confirm that 'you can
send attachments to Remedy via a web service in a base64Binary format *only*
'?
Please let me know, thanks,
Subash Biswas
___
UNSUBSCRIBE or
Hi Team,
Does anyone has the info if the functionality exists OOTB in RoD to copy the
Opt and Prod Cats to the Resolution Opt and Prod Cats upon status being equal
to Resolved if the Resolution Opt and Prod Cats are blank.
Regards,
Sachin
This message is for
No, it doesn't, and shouldn't. The initial OpCats are symptomatic, the
Resolution Cats are root cause.
Rick
On May 9, 2013 4:49 AM, Sachin Verma sachin.ve...@accenture.com wrote:
**
Hi Team,
** **
Does anyone has the info if the functionality exists OOTB in RoD to copy
the Opt and
I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing
in your opinion? I think it's big enough that it wouldn't be swallowed up
inside of one of their applications (how long has it taken Oracle to combine
the eBusiness Suite with PeopleSoft despite the products directly
I have a new 7.6.04 environment that we are standing up. I have configured SSL
on my web servers and can login, etc. However I am now trying to setup
HTTP--HTTPS redirection w/in IIS and am having some issues.
I have tried several different methods and none have worked successfully.
Anyone
The only message that appears on the Admin is:
Field operation failed on server 112 ARRERR (552)
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred
552I would have expected that to show up in the SQL log or the server's
arerror.log at least
The info for 552 is:
An SQL database error occurred during an operation against the database. An
associated error message contains the full text of the error message from the
database.
The
A simple way to get around the application drag when using parameters is to
create custom forms and add the custom form to the Help Desk report.
Example: create a form to hold Support Groups. The parameter runs off the
custom form for the user to select which groups to include in the report.
Oh, I totally agree that the future of Remedy would be secure. However, I
would be pessimistic about revenue growth and new customer acquisition because
neither of them (Oracle or SAP) have a specialized ITSM sales force. Pricing
would go up, sales team quality down, and product roadmap would
HI All,
I have a 8.1 ARS installed on Win server 2008 R2 box and in need to
configure AREA authentication via SSL.
Simple Binding without SSL works fine, however i cant test the
authentication from Remedy as the AD has a policy set such that we can
only authenticate via SSL.
Scenario is:
That's the funny part, no error on both logs.
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is
intended only for
Sachin:
As far as the OOB functionality, with at least 7.6.04, the Prod Cats are
automatically copied over to the Res Prod Cats if they (Res Prod Cats) are
blank at resolve time, the Op Cats are not copied over.
I couldn't say for sure if that's the case with earlier versions or even with
v.
If you have the Alter Table SQL command (from the SQL Logs) you may have to try
running it manually (and any SQL commands after) to see exactly what the SQL
Server error is
If you still can't find an error then maybe the ARS Server is trying to do a
case sensitive check on the table name.
The only thing I will add about the SAP discussion is, have you ever dealt with
support from SAP?
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, May 09, 2013 6:42 AM
To:
We have SAP (and Oracle eBusiness) within my organization, and I haven't heard
any unusual complaints. Is it worse than BMC's, Send us the same log files
you already sent us so we can ask you for new log files of the same thing next
week, then we'll close the ticket out for being too old
Great point! I think BMC just got (or will later this year) the upper hand
vs.SNOW. BMC *can* now be more flexible while SNOW is now slave to the
money.
On Thu, May 9, 2013 at 7:17 AM, Lee Cullom
lee.cul...@northcraftanalytics.com wrote:
Oh, I totally agree that the future of Remedy would
In case it helps, here is some additional detail regarding the changes we made
for Remedy 8.0 to facilitate custom Client Type values:
- On CTM:People form - added custom client type attributes to the Client Type
(100022) field
- On CTM:LoadPeople form - added custom client type attributes
Has anyone had any luck sending a file in a remedy Attachment field to an
external web service that accepts attachments, I have a requirement to send a
tar file to a Siebel web service that accepts attachments and looking for
pointer on how to do this? Our servers are RH Linux running ARS
HI All,
First let me say thank you to all who responded to my inquiry Email to ARS
7.6.04. Great responses and very helpful. Now I need to work on sending an
email from the Incident or Change. If I want the FROM address to be different
than the mailbox default or want to send from a different
OK, it seems you should just try something before you ask, it was fairly
simple, I just mapped the attachment field directly into the WS field that
accepted the base64 encoded file data
From: Campbell, Paul (Paul)
Sent: Thursday, May 09, 2013 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Sending
Slow down on the acquisition:
Law office of Brodsky Smith, LLC announces that it is investigating potential
claims against the Board of Directors of BMC Software, Inc. (“BMC” or the
“Company”) (BMC) relating to the proposed acquisition by Bain Capital, Golden
Gate Capital, GIC Special
Lawyers trolling. If they think it is worth more, the law office of Brodsky
Smith LLC should just put in an offer. Oh right, they had their chance and
didn't. Or perhaps BMC should have opened itself up to higher bids? Oh right,
they did. So what is their point again? That BMC Software should
The board said no, then Elliot came in, got some folks on the board and all of
a sudden the board came around. So the question becomes what's in it for the
board that wasn't there before? More options to exercise? Or did they just
'See the light'?
I really don't think there is much interest
BMC Migrator can be used to migrate the data.
Just identify all the required forms and migrate the data for them
From: Rüdiger Tams [mailto:ruedi...@tams.de]
Sent: 09 May 2013 03:53
Subject: AW: Re: Data Import Suggestions
**
Atrium Integration Engine in 7.6.04 is the recommended way to Import
So, Pritch:
Since you are doing that for a client right now, what are the reasons for the
move, and it sounds like you think it is actually a good move? If so why?
I think it behooves us all to know why snow and what it is all about.
Daniel
In the spirit of: Keep your friends close, and your
Is it a normal process for Support to request the customer to use the log
tool to fetch all logs? During the last several cases that I have opened
with Support in the last nine months the Support techs have never once
mentioned such a tool to me. (I thought it would be better to ask this here
I've never been asked to use it
On Thu, May 9, 2013 at 2:57 PM, Rick Westbrock rwestbr...@qmxs.com wrote:
**
Is it a normal process for Support to request the customer to use the “log
tool” to fetch all logs? During the last several cases that I have opened
with Support in the last nine
Without getting into the details - it was pretty much a combination of a
financial decision and some business decisions that indirectly affected what
system they were using. I can get into a bit more off-line, but it's not
something I'm willing to put out on this forum. Admittedly, I wasn't
Shawn,
Since I have worked with Remedy since 1996, I can say that its has been a
downward spiral since Peregrine acquired Remedy. The initial Remedy support was
great, then when Peregrine fired most of the Remedy team it was for (please
fill in the blank).
When BMC picked up Remedy, things
I feel your pain Howard and it's not just BMC. I was in network engineering for
many years and over time our WAN vendor moved from a support center in San
Ramon, CA to a call center in the Philippines and we had to immediately ask for
a Tier 2 if not Tier 3 tech on the initial call because we
I have been asked a few times. I think one time I may have surprised them
by using it before they asked though.
Jason
On Thu, May 9, 2013 at 2:18 PM, Longwing, Lj llongw...@usgs.gov wrote:
**
I've never been asked to use it
On Thu, May 9, 2013 at 2:57 PM, Rick Westbrock
Howard,
I'm typically on the same side of the fence as you. For more years than I
care to count I know more about Remedy than anyone I get on the other end
of the email, and I have come to not even contact them for things that
aren't 'core' related or to file defects, but I have been in direct
That is great to hear. Maybe someone has started to understand that a
company needs to support what they sell.
Take care,
hbr
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Thursday, May 09, 2013 6:19 PM
To:
All,
We have a 7.6.4 system that has an integration that we need to remove
(filters/webservices). We can modify the items in question by creating
overlays, however, when we try and remove the items we can only remove the
overlays.
Since my coding skills are as old as I, (give me the old
Howard,
You cannot remove base objects. So, if the objects in question are truly
Remedy OOTB workflow, then the best you are going to be able to do is
create an overlay and change it to disabled.
If however the code in question is in fact custom code that should be
removed...you can switch your
Configure the IIS server to accept only https requests for the arsys
application.
Then write a java script to do a window location replace when an http
request is sent, and use this script to replace the 403 forbidden error.
Not clean but it works.
John Baker if I remember right suggested a
After you force SSL, you can create a custom error response for 403.4 on te
login.jsp page in IIS manager. For message type click URL and enter your https
URL. There are full step by step on the microsoft support site.
Jason
On May 9, 2013, at 8:07 PM, Joe D'Souza jdso...@shyle.net wrote:
That is exactly what I was proposing - to handle the 403 error, but by way
of a javascript which does a replace of the window location from http to
https.
I do not recall specifics, but I believe there is a better and cleaner way
to do this, but for all practical purposes, this should work.
Thanks and its not OOB code, just an old integration from AlarmPoint.
Thanks again
Hbr
Sent from my iPhone 5
On May 9, 2013, at 6:59 PM, Longwing, Lj llongw...@usgs.gov wrote:
**
Howard,
You cannot remove base objects. So, if the objects in question are truly
Remedy OOTB workflow, then
Yes that can be removed from the base development mode as LJ explained. Just
make sure you switch back to best practices mode though after you do this as
you don't want to alter an object by error when in base development.
Joe
_
From: Action Request System discussion list(ARSList)
Joe
Thanks
Sent from my iPhone 5
On May 9, 2013, at 8:42 PM, Joe D'Souza jdso...@shyle.net wrote:
**
Yes that can be removed from the base development mode as LJ explained. Just
make sure you switch back to best practices mode though after you do this as
you don’t want to alter an object
I second Lj. BMC support has suddenly turned around (may be since last 2-3
weeks).
Things are suddenly getting better. We are hearing response in a matter of
few hours and instead of a mail for log, it is the solution that is
provided or a webex is scheduled (provided you give the info required).
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