gok's wrote:
can any one say how can i capture my lan ID please.
also read again
http://www.catb.org/~esr/faqs/smart-questions.html
specially the notes about courtesy
also about questions not to ask
actually many thanks to Axton for having sent this link
That was useful to me
Serouche
Hi list,
I have got two ARS servers one with ITSM7 (server A) and one just with
ARS installed (server B). I am trying to use HPD_IncidentInterface_WS
web service that comes with ITSM 7 to modify existing incident tickets.
Therefore I created a form on server B that holds the Fields I'd like
Hi Tony
The Enterprise Telephony Suite (ETS) from Tiberone will allow you to integrate
your Remedy to your Avaya; screen-pop, screen transfer, ACD functions, etc,
You can contact me to discuss.
Regards, Phil
Phil Hogan
Tiberone Technologies Limited
Golden Cross House
8
Axton Grams ...mistakes happen man..for this i din't want to waste my
time reading you'r link buddy
Axton Grams wrote:
Have you noticed how your questions don't solicit many responses? You
may want to try reading this page:
http://www.catb.org/~esr/faqs/smart-questions.html
On Tue,
I really don't see it as a mistake. If you want useful answers and/or
guidance, knowing how to ask for it is the first thing you should
learn how to do. Just trying to point you in the right direction. If
you are satisfied with the responses you are getting to your
questions, then by all means
Gok is just looking for some conflict.
Do not feed the animals.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, November 12, 2008 8:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to
We are on AR server version 6.0.1 patch patch 1351 and using mid-tier version
7.0.0. I have tried searching the BMC knowledge base but cannot find an answer
to this question:
Is there a way to set table columns to a certain size that doesn't change each
time the user logs in? On the earlier
I second that
Sent from Howard Richter's iPhone
On Nov 12, 2008, at 9:24 AM, Mark [EMAIL PROTECTED] wrote:
Gok is just looking for some conflict.
Do not feed the animals.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
**
Hi,
On the properties tab of the table field, do you have 'Auto Fit
Columns' selected? If so, you could try unselecting this but you may
need to adjust the individual column size for each column in the table.
Hope that this helps.
Nyall
Mahan, Janet L [EQ] wrote:
**
We are
Some of the info in that document is very good, but a lot of it is just
a bunch of excuse-making and rationalization of the unnecessarily rude
and condescending behavior on tech forums nowadays...behavior that
FORTUNATELY does not exist much (if at all) here on ARSList.
-Original Message-
I am having some issue with SLM coloring and HPD:Help Desk. We have SLM
defined so that it only fires for User Service Restoration incidents and
not Service Request. Recently we started having issues in that some of
the incidents are being colored when they are service requests and they
are not
You need to submit a ticket to BMC support. This was reported as a bug and I
have not seen the fix being included in any patch.
-Original Message-
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 12 Nov 2008 10:01 am
Subject: SLM issues with HPD:Help Desk
**
I
Nyall,
I did have that checked. I will uncheck it and test. I have tried adjusting
the column sizes individually.
Thanks,
Janet
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Nyall McCavitt
Sent: Wednesday,
yes I have. They came back and said the fix was in patch 9004, but then
they said not to install this because there has been issues with that.
Has anyone seen this on their system and know why it is happening. We
cannot pin point a reason, it seems to be happening very sporadically.
Kevin
Janet,
Don't forget to flush the mid-tier cache after you make the column changes.
Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Mahan, Janet L [EQ]
Hi Eli,
We wrote a function to handle it for us so we don't have to keep re-writing the
dateadd in SSRS.
CREATE function [dbo].[udfTimeStampToDate]( @numSeconds int )
returns datetime as
begin
set @numSeconds = @numSeconds + (60 * 60 * -5)
return dateadd(ss, @numSeconds, '01-01-1970
If the users set the columns to the width they want, they can go into
properties and save the settings...if you have a preference server set it'll
save it there and they won't need to do it every time they log in.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
All I can say is, there are lots of bright people out there willing to
share, but if you want their responses, this doc is good as a general
guideline. Take what you like and leave the rest.
I looked at all the posts from this poster after reading the latest
posts. They do not solicit
ARS Server version 6.3, user tool 7.1p4. Non-admin users, whenever they
select one or more tickets, and then go to Tools - reporting and then
select a report, whenever they try to run the report, they get the error
saying that no unqualified searches are allowed.
I log in to the same computer
See attached for the MS-SQL date and date/time conversion functions I posted to
the list last year. The two functions for date/time conversion take into
account daylight saving time (both pre and post 2007 US DST rules). The
functions simply need to be adjusted to match the correct offsets
Meta-Update does this easily.
www.softwaretoolhouse.com
Cheers
Ben Chernys
- --- Original Message --- -
From: Carey Matthew Black
[EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 12 Nov 2008 08:38:03
Gordon,
I doubt this is exactly what your after... but
I've been holding back, simply because I have been called rude for
replying to stupid questions with requests for more information. I
think it is rude and inconsiderate of people to ask a question of the
list without the courtesy of even identifying yourself. Asking busy
professionals questions
You can lead a horse to water.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of gok's
Sent: Wednesday, November 12, 2008 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to it...help me
Axton Grams
Does anyone know of a utility for converting the old Work Log Diary
field to the new 7.0.3 Work Info?
I'm interested in batch conversion of multiple records
Gordon M. Frank
Remedy Skilled Professional
ITIL V3 Certified
Lockheed Martin
Gok, (If that's your real name)
Don't know who you are but we haven't seen you on this list for long so you
cannot make a comment like that especially to someone of the likes of Axton who
has been by far one of the most valuable contributors to this list. This list
has a few ethics and codes
Gordon,
I doubt this is exactly what your after... but it looks kind of close.
Maybe it can be in intermediate step to get you to where you want to go?
http://rrr.se/en/products/rrrdiaryx.html
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
I guess I could have been a little more specific when I sent out this
message. We have 5 SLM service targets and all of them have the
following line in the qualification
AND ( 'Service Type' != User Service Request )
With that being said we have a number of Incidents that are Service
requests
Well put and my thoughts as well Claire,
When I see Gok's type of posting, I can not hit the delete key fast
enough.
I love to help people when they spend a little upfront time, providing
some details and can articulate it.
Doug Tanner
-Original Message-
From: Action Request System
Gary,
This may not be the answer (or you have already checked this), but have
you checked the 6.3 Admin tool under Server Information/Configuration to
see how your Allow Unqualified Searches is set.
Mac Rhoades
Sr. Remedy Developer
IT Application Development
DataPath, Inc.
678-252-4364
++
Please Read The Disclaimer At The Bottom Of This Email
++
Kevin,
We had a similar issue where the SLM Status field on Incident records (which
drives the colouring) was not being set
HI thank's for sending this link i belive I want the answer for my
question not this link..this one doesn't work for me...
Remedy Maniac wrote:
gok's wrote:
can any one say how can i capture my lan ID please.
also read again
http://www.catb.org/~esr/faqs/smart-questions.html
Has anybody configured paging in ITSM7?
Regards,
Rohini Prasher
DISCLAIMER:
---
The contents of this e-mail and any attachment(s) are confidential and intended
for the named
Janet,
I haven't noticed what you described to be a problem. I've had other problems
with table fields on the mid-tier if I use Firefox as a browser instead of IE
(but I'll leave that for another thread and another day), but the table sizes
are as defined in the admin tool and stays consistent
UNCLASSIFIED
To me, the purpose of this list is the capability to reach out to like
minded professionals to pick their brains when
undocumented/creative/inventive workflow is requested.
For has any one seen this error before issues.
For help to be pointed to Remedy docs where the workflow might
Axton,
I appreciated the link and have posted it on my bug list site.
Bill Hoffmeier
Lockheed Martin
Date: Wed, 12 Nov 2008 10:44:33 -0500 From: [EMAIL PROTECTED] Subject: Re:
OT:smart-questions.html WAS: how can I capture LanID ? To:
arslist@ARSLIST.ORG All I can say is, there are
Good afternoon everyone,
This is something that should be simple, but I can't seem to get it working
right. When creating a Navigation Field, I'd like to be able to have all items
on all of the menus opened whenever the form opens. Is there some trick to
getting it to do it? I've tried
All,
Just figured this wonderful little guy out.
It turns out there is a problem with SMS and Apache Tomcat running on the
Default Web Site Port 80 in IIS.
Here's what we were doing and the issues/fixes/etc. that we ran into.
We wanted to install the Mid-Tier 7.1 on the same server where we had
Albert,
Try recreating the whole mapping or revisit the web service mappings and take a
look at the properties of each element. They should match the actual data type
on the form. I think I did have a problem with the original web service that
came out of the box on a few occasions when I had
Good day All,
In the midtier installation manual, for Apache servers, it states:
*To minimize security exposure, include umask 077 in the web server start
sequence.
Using umask 077 makes sure that files created by the web server processes
will be owned and only usable by the user who runs that
Last week I posted this issue we were having. It turns out that the problem
was because we had the Mid Tier and the CMDB Web Service installed on the same
machine. Apparently, you have to move the API files into a shared directory
that both apps can use, rather than letting each app maintain
Hi Steve,
I would suggest to place this line in envvars. This is called through
the apachectl script.
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Im Auftrag von Steve McDonald
Gesendet: Mittwoch, 12.
Hi All
Has anyone integrated any POS software with ARS? if so, would you please tell
me what software you used. I am looking into any POS software that can
integrate with ARS.
ARS is installed on SQL server on Windows XP. Also if anyone has integrated a
bar reading software with ARS that would
Motion carried!
Doug
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Wednesday, November 12, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: gok is a 'troll', do not reply
I second that
Sent from
I have also used flavors of option #1 4 out of 4 times, successfully.
initially, client's thoughts are of course to migrate data into the new
version obviously. however, that option has not proven to be cost effective
to date, and they ended up being perfectly satisfied with holding it
somewhere
I did not appreciate Axton's link .
I found it very confusing and I was very emotionally hurt by it. *sniff* *sniff*
I had to call mommy and ask her to wipe away the tears.
I should be able to ask questions in any way, shape or form, and you should be
able to figure it out.
You should also help
I have also found this:
http://www.iteloffice.com/products/cti_for_remedy.html
Anyone have any experience using?
Tony
From: Joe DeSouza [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, 11 November, 2008 22:36:26
Subject: Re: Computer telephony for
Please join us for an OC.LA.RUG Meeting on November 13, 2008 from 11:30 AM
until 2:00 PM.
The meeting will be held at:
Kawasaki Motors Corp., U.S.A.
9950 Jeronimo Road Irvine, Ca. 92618
Agenda is as follows:
Lunch 11:30 12:00 - Hosted by Kinetic Data
Kinetic Data Presentation
12:00 1:30
Classification: UNCLASSIFIED
Caveats: NONE
I have to make one assumption with regard to your question, and that is
that your new and old systems are on different servers and use
separate DBs.
Our methodology for historical data access (versus migration):
- Only select tickets were migrated;
Not to beleagure an already old thread, but I'm disappointed. :-(
Whatever happen the originality? Whatever happen to rolling your own smoke?
These prepackaged, shrink-wrapped, off-the-shelf responses of condemnation
seem to leave something to be desired. If you're gonna rail against a post,
do
what external browser?
ans:the external browser is on windows,IE,on Sharepoint server.
select a file from the web?
not exactly from web but the user will have access to his account in share
point server.share point is located on different server.
how can I capture LanID ?
ans: I want to create
Well this is a quite timely post :)
Myself and a group of 10 other fellow Infosys Remedy Team members all were
RSP Certified a few weeks ago.
As Dave had pointed out this is now a open book test - not like the old
day of RAC where you actually had to build an application
The test is
Ya know. Now that I think about it, that was one of the things L taught us in
the advanced class. The really cool thing is that it was in the MANUAL!!!
So... GOK, please read the Remedy Advanced Manual. Your answer is in it!
From: Action Request System
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