**
Hello Everyone ... We are in very wired situation right now. We are using Remedy 7.0.0 with ITSM Suits. We are facing problem in archiving. Our user complaining about slow performance of system everyday.If i am not wrong it's could be solve if we archive current HPD tickets. currently we have,
Good Morning,
In our current Change Request based on ITSM 5.6 we introduced a
customization that allows relating a change request with a set of
affected users.
I haven't found anything similar in Change Management 7 of Service
Request 2.2.
Is there some similar functionality for this pourpose?
Hi,
Saw few earlier threads on the same issue related to Remedy midtier
Cache. This is not just warning but error.
Here is the story from our side;
At Asset Management console or related forms, user gets error: Unable
to setup data connection, which is preventing the application from
Just a small tip.
The fields (columns) you use to specify the Archive qualification should
be indexed so to avoid full table scan before the archiving starts.
ThanksRegards,
Vijayalakshmi Paulraj
From: Action Request System discussion list(ARSList)
The reason I'm asking is because first we created a directory below the
one that the file was in, and moved the file to that directory. The RE
continuted to write to the file. Then we renamed the file, but the RE
still wrote to it.
If you are on a Unix Box you can do arrecond.log
After that the logfile should be empty. If you move or rename the file then you
only change a entry in a mapping table (filename - inode). Once a file is
opened the filename has no meaning at all. You can even delete the file and the
process
This is correct workflow - here's the rule:
If the Help Desk creates the incident, they are the owner.
If a support group outside of the Help Desk creates the incident, and
assigns it to the Help Desk, then the Help Desk is the owner.
If a support group outside of the Help Desk creates the
Hi All
A while ago there was a discussing regarding the ITSM 7 Patch 009
regarding some unusual menu/permission issues (something regarding the
cache on the system) - could someone send me the email thread on that?
Barb Wagner
IBM Global Services
218-828-4135
[EMAIL PROTECTED]
Have you tried setting up an Incident Owner assignment record that
defaults ownership of ALL incidents to your HD group? I'm assuming
you've got them configured as a Help Desk group also, right?
--
Chris Danaceau
This e-mail and its attachments are confidential and solely for the
intended
I am getting an exit code: 127 set fields action error when trying to use the
following in a set fields action to strip HTML from an email body:
$PROCESS$ echo $Email Body$ | /home/aramey/html2text-0.003/html2text.pl
The process works fine when I run it from the command line:
btw, it does work
check if the user which is running arserverd has execute permissions on
/home/aramey/html2text-0.003/html2text.pl
Von: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Im Auftrag von Ramey, Anne
Gesendet: Donnerstag, 11. Dezember 2008
Try changing the command to:
$PROCESS$ @@:echo $Email Body |
/home/aramey/html2text-0.003/html2text.pl
If that doesn't work, start with something simple and work up from there.
Change the set fields to something like
$PROCESS$ @@:echo $HOSTNAME
And see if that sets the field. If
Well...just a thought...but in Windows you must call your command
interpreter before you issue the command...so it would look something like
this
cmd /c your command
I haven't worked on a unix server in awhile...but you could try
sh your command
or maybe even
perl your command
_
I've run into similar problems with ARS Patch 9 when using Active Directory,
but haven't seen any threads on it yet.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Barb Wagner
Sent: Thursday, December 11, 2008 9:34 AM
To: arslist@ARSLIST.ORG
Subject:
The surest way to get it out of the way is to stop your AR Server and then
delete it, move it or rename it. Then, when the process restarts, it will start
writing to a new file.
Lyle Taylor
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
AR 7.1 p5, Linux, Oracle, Approval Server 7.1
I've read in the approval server documentation where the length of the
approver fields on AP:Signature can be increased from 255 to accommodate
longer approver names. However, this doesn't seem to help with the AP:Role
member list which is still
That would only work if the process was running via Active Link...which Anne
didn't specify
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Thursday, December 11, 2008 9:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: set fields
Good point. I assumed..and yes, I know what they say about assumed:
50 bonus points for using all of your tiles in Scrabble
:-)
The @@: can be dropped if this is in a filter.
Curious: What does $Email Body$ contain? If it is the full email body that
could be causing the issue.
In that case I have had to write some perl scripts where it logs into Remedy
itself and grabs the values in question out of a record instead of trying to
pass all of the information on the command line.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Any pointers on doing that? I am trying to process an entire email body. It's
not a problem with the short tests,b ut it will be a problem in production.
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public
Thanks Julie
this worked perfectly. You are a star.
shafqat
--- On Sat, 12/6/08, Julie L Kanakanui JLKANAKA [EMAIL PROTECTED] wrote:
From: Julie L Kanakanui JLKANAKA [EMAIL PROTECTED]
Subject: Re: SLM Email Problems
To: arslist@ARSLIST.ORG
Date: Saturday, December 6, 2008, 3:07 PM
**
You should be able to do a search in Google for ARSPerl, this is the perl
interface to the Remedy API, it allows you to do ALLOT of stuff in an
automated fashion.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne
Sent: Thursday,
For the limited amount it can process, the set field command of:
$PROCESS$ echo $Email Body$ | /home/aramey/html2text-0.003/html2text.pl
Works perfectly. Thanks for the help so far. I'll look into ARSPerl to see
about going deeper into this.
Anne Ramey
From: Action Request System discussion
Hi List,
I thought this behavior was a bit weird:
If you setup auditing on a join form as per the documentation, and you set
some fields on BOTH underlying forms to audit and copy I would expect
that any fields on either form, if edited, would trigger an audit on BOTH
forms (because they
Hi. Your commas are confusing... do you have 3.4 million incident records
or 34 million to archive?
Anyway, if you are archiving 50,000 incidents every day, but adding
30,000, your net archiving is 20,000. Dividing it out:
34,000,000/20,000 = 1700 days (4.7 years, rounded and not
We are currently trying to connect to our email server within remedy so
we can have incoming emails into our system. We configured everything
in the email configuration form but we keep getting the following errors
in the email log
SEVERE: sun.security.validator.ValidatorException: PKIX path
Hi All,
When i am changing task status staged to assigned it throws error that
This task(or group) must be activated(from the parent) before it can be
changed to the status:assigned.ARERROR 45093
Thanks Regards,
Manoj Jain
The Incident needs to be be in the status of 'In Progress' before the task
can be initiated. Any pre-sequenced tasks also need to be Closed.
HTH,
Janie
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of manoj jain
Sent: Thursday,
Here is what I have collected on the subject:
BMC has defect SW00280511 and will get fixed with Patch009 of the Task
Management System 7.0.03.
Scenario
A user created a Change with lots of tasks and changed the status of the
first task to ?Closed? (probably over the Cancel button). When the
Anyone interested in Remedy developer position based in Columbus OH. I have
4 open position for junior to mid level candidates.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Greg Fabie
Sent: Thursday, December 11, 2008 3:46 PM
To:
Hi all,
I am having problems installing the patch 009 on our server.
We are not doing an install ... just replacing the files.
One of the files that need to be replaced is arxmlutil70.dll. The ARS
services are stopped.
When I tried to copy the new 'arxmlutil70.dll' it gives me the error that
Is the mid-tier stopped too?
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Thursday, December 11, 2008 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Problem with 'arxmlutil70.dll' will
The mid-tier is on another server
Pascale Boyer
503-745-2159
jshy...@columnit.com
Sent by: arslist@ARSLIST.ORG
12/11/2008 01:12 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9
**
Is the
Any reason why you are not just using the installer?
Kevin Begosh, RSP
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Thursday, December 11, 2008 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Problem with
Simple.
I can't access the FTP site from here (blocked by the firewall) and I do
not have the installer. Only the files were downloaded.
All went fine until I tried to replace 'arxmlutil70.dll'.
Pascale Boyer
503-745-2159
kevin.beg...@lmco.com
Sent by: arslist@ARSLIST.ORG
12/11/2008 01:18
UPDATE:
It appears that patch 5 did fix the problem. We tried so many
configurations and modules to get it work that there must have been some
conflicts in the config files that was preventing it from working after we
first updated to patch 5. Once we went back to a simple ProxyPass and
Thanks Shawn
I thought there was a discussion in the last couple of weeks about a few
folks that had applied patch 009 and were having problems with their users
keeping their permissions and had to update their licenses (aka refresh
the cache) to get things operational again
I did .. too
I'd still shut it down. From the name of the file I'm guessing it might have
something to do with web services. It could have opened a connection and the
network stack could be keeping that dll open
Another option is to download process explorer and run it on the server (it
doesn't require an
We are thinking that it might be a java process we are running that is
connecting to the arserver.
Will try that one another time.
Thanks for the help
Pascale Boyer
503-745-2159
jshy...@columnit.com
Sent by: arslist@ARSLIST.ORG
12/11/2008 01:52 PM
Please respond to
arslist@ARSLIST.ORG
To
There are a User Community and an Organization CI classes.
So you could relate the change request to such CIs. You would of course need to
create these CI records manually.
You could also relate this type of CIs to incidents and problems. This is
literally the nirvana stage (i.e. vision) of
Hi All
I am trying to write a Crystal Report and I want to be able to have a parameter
which can either be set to a value or All, any idea on how to achieve this?
For example
Support Company
the user will select a support company based on the choices ( this bit is fine)
Support Organization
I
I have been reading up on the ajp protocol. I can see the benefits of using
this versus just straight mod_proxy. From what I have read it is a
packet-oriented protocol and uses a binary format versus plain text. Both
mod_jk and mod_proxy_ajp use the ajp protocol. I have read mixed reviews
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