What we have done, is create a set of forms and workflow within Remedy
that looks at
incoming emails (AR System Email Messages) looking at variables like,
from address (from domains), to address, subject and key words within
the body of the email and then skips or deletes records
basically a spam
well, that would have been obviously a perfect world :-)
unfortunately I have both, processes and humans
among these, I have internal and external to our network
I have now the idea to plug spamassassin with my procmail
it looks quiet straight forward
I'll give a try and I'll see
Kaiser, Norm
That will definitely help, but we have SpamAssassin amoung our list of
spamfighting tools and still get a fair amount of spam into Remedy. Part of
the problem is that these helpdesk addresses for email are on web pages and in
people's addressbooks and are free for the harvesting by the
Hi there all, it's Ross here from Open Spaces ITSM Recruitment in London yet
again, I am urgently looking for experienced BMC Remedy ITSM 7 Consultants
for a long term project in Sweden.
The positions are based in Stockholm and involve implementing the full ITSM
7 suite.
I’m after 3 or 4
I was actually told by a web server person at BMC, I will leave their
name out that said when dealing with java heap size and Tomcat for
RKM/Midtier you should not put the maximum size any higher than 1536MB
regardless of how much RAM you server might have. They said that if you
do Tomcat will
You can do this in both the Mid-Tier and User Tool with a little bit of
work.
For Mid-Tier you can add a simple onChange=javascript:this.value =
this.value.toLowerCase(); to the Username field in the login.jsp.
For the User Tool if you have the Active Directory SSO integration you
can change
All,
I was able to update the table query in question. Here is what I did:
1. Downgraded my Admin tool to 7.1 patch 3 (thanks Conny). This allows
creation of qualification strings up to 4k (4096 chars).
2. Since the OOB qual was already at 4081 chars, I could barely add the
EXTERNAL() before
I remember about a year or so ago someone posted a method to modify the
widget that gets opened to hide the BC box...check the archives
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shoemaker, Gary
Sent: Friday, February 13, 2009 7:30 AM
Chuck,
Great news, bowever, is the size limit a bug with that patch or a new
feature going forward?
Howard
On Fri, Feb 13, 2009 at 9:45 AM, Charles Baldi charles.ba...@gmail.comwrote:
** All,
I was able to update the table query in question. Here is what I did:
1. Downgraded my Admin
Howard,
As others on the thread have said, the 4k limit appears to be a database
one. The 2k limit is a bug.
Chuck
On Fri, Feb 13, 2009 at 9:53 AM, Howard Richter hbr4...@gmail.com wrote:
** Chuck,
Great news, bowever, is the size limit a bug with that patch or a new
feature going
Howard,
I reported this to BMC. I'm waiting for response. I'll let you know the
result.
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Charles Baldi
Gesendet: Freitag, 13. Februar 2009 16:04
We actually adopted this human centric model long before the Email
Engine existed and it has worked well for us so far. (for the last
8-10 years)
We pump email into an AR System form, but not directly into the
incident form. This allows for the following to happen:
1) Spam does not clutter the
Hi,
It is now only 8 hours left to Timestamp 1234567890.
This occurs at 00:31:30 Saturday Paris time, but earlier on the other side
fot the Atlantic. So watch out for some fireworks!
23:31:30 London
18:31:30 Eastern
Etc.
Please experiment by exporting an ARX-file with Date/Time-fileld data.
It figures that this would be on a Friday the 13th
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, February 13, 2009 9:21 AM
To: arslist@ARSLIST.ORG
Subject: OT: Not millennium, but
World had to end sooner or later...
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, February 13,
Misi,
You have forever cemented yourself in the annals of Remedy geekdom.
Rick
--Original Message--
From: Misi Mladoniczky
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Subject: OT: Not millennium, but better...
Sent: Feb 13,
I have a webservice that only has one operation (Create). There is an
attachment field on the form I want to populate. I can easily create
the webservice, but can find no sample code (vb.net) to test consuming
the ws. The attachment field is looking for the following values:
attachmentName
This was posted on Wired.com yesterday (Unix Lovers to Party Like It's
1234567890 - http://blog.wired.com/gadgets/2009/02/unix-lovers-to.html). One
of the guys here picked up that it was occurring on Friday the 13th and
wondered if the permissions were 666.
Dave
-Original Message-
We use user tool, and question is how to modify the DLL. Is this documented?
Do you have sample code? This is not really configuration, but if it works...
Mid-Tier solution is on file, but not used by my customer.
Mark
From: Action Request System
I have not seen it in writing, but when we were doing performance testing of
the 7.x mid-tiers over the last two years we found that any max setting over
1536 made tomcat unstable or hindered startup. This was true in both Win2K3
x86 and x64 environments, with several versions of tomcat (all
Yes I forgot to mention that it was only on a windows box not UNIX.
Thanks for confirming.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Action Request System discussion list(ARSList)
Our SMS group is currently pushing out the DLL to the machines (We
already upgraded the users to the 7.1.0 patch 004 User Tool). At the
end of the month we will change our ARS Server parameter from Users
Prompted for Login from Always to By Preference and update
everybody's preference data for
Nicole,
I am one of the pioneer Remedy Developer available in the market now. I have
over 12 years of experience including working for remedy from 1999 to 2002, I
am currently looking for openings around the Bay Area, Please let me know if
you have anything around this area.
Thanks
Dinesh
In honor of Remedy 7.0 and all its quirks that have led users to madness, I
composed a song. It is called Remedyville and is sung to the tune of Jimmy
Buffet's Margaritaville
Management told me
I had to use Remedy
Sent me to training for half a day
This system is quirky
The instructions are
That's good lol
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ortega, Jesus
Sent: Friday, February 13, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humor - Remedy Song
In honor of Remedy 7.0 and all its quirks that have
UNCLASSIFIED
Brilliant - thank you for the smile.
Sandra Hennigan
OSD Enterprise Remedy Administrator
Work Phone: 703-601-0789
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
Concerning Asset 7.1: what is the procedure for moving a new Business Process
from 'Ordered' to 'Deployed'? The 'change' view for most hardware items
includes a status pulldown menu for that change...but I do not see one for
Business Process, and have not found explicit mention in the
You may want to open a ticket with Remedy on this. We use to want to
hide this option, but on the User Tool. Remedy support indicate that
you can hide this on the Midtier but not WUT, so I rest my case. The
easiest way out I think would be to just create a simple workflow by not
allowing user
I think we are experiencing this. Currently we set ours at 1000MB. The
service never start when we up the heap size to 2GB. Base on this
information I will try to increase Tomcat heap size to 1536MB and see
what happen, so thanks for the info..
From:
**
You wll find that the Status field is hidden since the concept is a Business Process and a Business Service do not have an Asset Lifecycle. You can always make them visible.
-Original Message-
From: McClure, Don don.mccl...@unt.edu
To: arslist@ARSLIST.ORG
Sent: Fri, 13 Feb 2009 2:31
Hi,
Here is a script I wrote the other day to help you with the count down :-)
while (true); do date +%s; sleep 1; done
Best Regards - Misi, RRR AB, http://rrr.se
This was posted on Wired.com yesterday (Unix Lovers to Party Like It's
1234567890 -
All,
Does anyone know where I can find documentation on installing AR System
7.1 on a clustered and load balanced environment running Windows Server
2003 and MS SQL? I am more interested in the installation of the AR
System application because I am aware that it is not cluster aware. I
found
Dan,
I think we have a nominee for best humor posting of the year...
Tim
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ortega, Jesus
Sent: Friday, February 13, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humor - Remedy Song
**
I created a bunch of Incident Templates for one of our support groups. I set
the Authored For Group to the support group that will be using them, but
when they select View Templates and select their support group, the list is
empty. If I add myself to that support group I can see them, but I have
I had a ticket opened with BMC for what I think is the same issue. I
would make a minor change to workflow or a form and it would take 20 -
45 seconds to save. This happened on Production and Development with
Dev Cache Mode on in our dev environemnt.
Support had me running around in cirlces
I will second that nomination.
Christopher Pruitt
Consultant Specialist
EDS, an HP Company
mailto: christopher.pru...@eds.com
We deliver on our commitments
so you can deliver on yours.
Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of
What I have done is create a display only field that is of Date Time
Then change it to Date only. Then one active link to move the selection
to the real date field.
*Rocky*
Rocky Rockwell
mgrockw...@verizon.net
Ph#1: 325-884-1234
Ph#2: 325-884-1263
Mobile: 325-450-1297
T Wang wrote:
**
In that table field just below the Authored For Group fields is where you need
to create a list of Groups that use this template.
Bring up the template from the Application Administration Console and then goto
to the Authored For Groups tab and click on the button Update to add all the
groups
I did that and saved. But if I go back into one of the templates, that box is
empty. It's like it's not saving the entries I'm making.
Lammey, Peter A. wrote:
In that table field just below the Authored For Group fields is where you
need to create a list of Groups that use this template.
I would like to create a URL using parameters to autologon to mid-tier using
the documented
http://mid_tier_server/arsys/servlet/ViewFormServlet?form=form_nameserver=server_nameusername=user_namepwd=password
Like Peter said, are you opening the form via the application administration
form? If you open it from the object list by searching Incident Template you
will not see the Groups that Use this template list. A hidden field only
gets set from the application admin console route only. I ran
dear all,
I have been asked to find some way of reducing the number of spams
ending in one of our schemas.
Obviously and unfortunately, the existing tools are not capable of
blocking all the spams.
The email lifecycle is quiet a bit cumbersome but I have to live with it.
Emails are sent to
i try to find a filter or active link or what ever is responsible for
firing login SQL (user and password authentication), does anybody know
what and where it is?
It is SQL that looks up the User name when logging in.
Thats the SQL log:
SQL TID: 23 RPC ID: 168668 Queue: Fast
Not all SQL you see in the logs is the direct result of workflow. Some of it,
logging in for example, is generated by the server code and cannot be modified.
Mark Walters
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of
Dear Team,
I have a requirement to load solution database data from ars 6.3 server to
ars 7.0 server . Is ther any format that i need to create to upload this
data.
Please suggest
Regards,
Salma
--
View this message in context:
Hi Mark,
that's not a good news,
is there a way to replace the SQL? I need to make the login for users
case insensitive (my Oracle is case insensitive on session level)
so i will like to change the ... FROM user_cache WHERE userName = 'qwerty to
... FROM user_cache WHERE userName =
No, you cannot change this SQL. ARS is case-sensitive for authentication -
Demo != demo. This is not configurable.
Mark Walters
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
You can create an Alias field on the User form (I think it is Field #117) and
populate it with the alternate case log in data.
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: mike xequ...@googlemail.com
Date: Fri, 13 Feb 2009 12:01:45
To: arslist@ARSLIST.ORG
Subject:
I believe this should be configurable; not everyone agrees that it should be
case sensitive, and rather than forcing one mind-set, a configurable option,
based on the customers requirements, would be better. This has dogged some of
our customers for years, and caused user inconvenience.
Are the original emails generated by end-users just using a regular
email client? Or are they created through some process and/or template?
If it's the latter, why not add something specific to the subject line,
something the spammers don't know? For example, suppose your system is
called Acme
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