Hello,
Does Maximo support Java Messaging Services? Can it publish changes to a
topic/queue?
John
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Hello all,
I want to import the locations (which includes sites, countries etc) when
setting up a new company. As I have seen there are a lot of forms regular or
joined, which take part in the procedure and I guess I should import data to
all of them.
Has anyone done this procedure before,are
Hi listers,
I have a customer that has a problem importing a form from a .def file.
After importing the form in the production environment, they don’t see it
although they get the message: “Import Complete” as it were successfully
completed.
As workaround they have exported/imported the form
Hi Mark,
You will need to do the following.
1. Create a date time field to hold the d/t a call is placed into Pending
2. Create a date time field to hold the d/t a call is taken out of Pending
3. Create an integer field to hold the time a call is in pending in seconds
4. Create an integer
FYI - According to BMC support the Export AIE Config feature was
designed for them to help customers and cannot be used without
modification to migrate from one server to another. Not only do the
server names on the instances have to be changed, as mentioned below,
but there is one form's
Antonis,
The best way I've found to do this is using the Data Load Console in the
Data Management Tool. I believe this is patch 9005, though I can't
remember for certain. We have imported data into the load forms that
get installed with this tool; either through the import tool or AIE
We have a customer who uses Maximo and we interface with it to our AR System.
However, we don't have a direct connection to Maximo. What we do is interface
via Java using the Remedy API to a Interface system on our network. That
Interface system talks to our customer's BizTalk Interface system
John,
I just came across this . thought it might be relevant!
http://www.mail-archive.com/arslist@arslist.org/msg45322.html
Regards
Satish
==
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Monday,
From the demos on using Dev Studio that BMC put out it sounded like I
would have to turn something on to get the relationships to work. Do
you know what it is?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod
You have to turn on Record Object Relationships from the Server
Information window (Configuration Tab). Then restart your AR Service. I
would NOT do this on a production system and even recommend that you do
this after hours on a dev system. AR will have to go through each object
and record which
I was able to answer my own question so I thought I would share with the
group.
I understand that to run an AR Report with qualification requires an Active
Link to call it. What bugged me was that the Report Console and
ReportSelection forms *do* have Active Links that call the reports.
Hello All,
ARS 7.1 patch4
SQL2K
WIN2003
I have recently implemented archiving for a new application. The problem I have
is how to let users search by date from a view form. The view form points to my
archive table in a reporting database. Because the date values in Remedy are
UNIX time the
Hello Listers,
ARS 7.1
MS SQL2005
Does anyone have any insight in just when it is best to choose a selection
field over a character field?
The character field would have a menu and the display type would be Drop-Down
List.
I am asking because time and again I get customers would never want to
On your View form create a Date/Time field and on the Database tab of that
field put the field name in the View Information Name field. (You can then
delete your integer field(s) as needed).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
Hi Folks,
I am in the early stages of a migration from Sybase to Oracle and I am
struggling with stored procedures.
One of the nice things about Sybase is the ease with which one could
return data to the ARS system using stored procedures. I am finding
this much more difficult in the
Well that was just too easy. Thanks for the help, Fred.
Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday,
Can someone tell me if this is a BUG in Remedy. We are being told that
discovering UNIX Serial Numbers is a BUG in Remedy, and the UNIX bios/chassis
serial number can not be discovered. Is this true?
___
Great thanks!!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Tuesday, October 20, 2009 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio Filter Qualification Question
**
You have
Hi,
It is allways better for performance to use selection-fields.
The problem is, as you stated, to reorder the content. Before we got the
possibility to set our own integer-values it was also a problem to insert
values.
If you join the two tools ARInside (workflow) with RRR|SelectionChange
Remedy ARS is not a discovery tool are you referring to BMC's Foundation or
Topology Discovery?
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kathy Morris
Sent: Tue 10/20/09 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Discovering UNIX
Hey, Listers:
I hope all of you are doing well.
In 2007 Jackie Morris sent a request to the ARSLIST regarding the same
issue on the Remedy Email Engine, but it appears no one responded. Or
at least they didn't respond to the list. Has anyone ever found the
root cause to this error?
We have
Kathy,
some env would help.
product,
version,
os,
-- do you have logins to the servers with sudo privaledge?
-- do you have root access with your login?
On Tue, Oct 20, 2009 at 1:00 PM, Kathy Morris kathymorris...@aol.comwrote:
** Can someone tell me if this is a BUG in Remedy. We are being
Yes I am referring to BMC Foundation 1.6, Patch 1, AR 7.5, Windows OS. We
are not able to discover Solaris UNIX systems. We have no issue
discovering Linux.
I found a Sun tool called SNEEP that is reads the Bios Serial #/Chassis
Serial # from NEW Unix hardware. However for older
Kathy,
do not know what sneep is, how are you accessing the server?
1. ssh -- with a login? onto the box? does it have sudo?
2. do you have wrappers on and you cannot login to the box?
3. are you getting errors on the scan?
---
need additional information.
On Tue, Oct 20, 2009 at 1:46 PM, Kathy
Hello All,
We have two systems namely :
Test ( Database Instance : ARSystem1) (Application Server : ARSystem
7.5 Patch 001, ITSM 7.5.01)
Production(Database Instance : ARSystem2) (Application Server :
ARSystem 7.5 Patch 002, ITSM 7.5.01)
Both these database instances are on the same database
Hi,
Yes we have sudo, and I can logon to the box. I am not sure what wrappers
are. We run the discovery, everything shows up EXCEPT the serial number
of the Unix box with the Solaris operating system. We do not get errors on
the scan.
Also sneep is a Solaris utility below:
I don't know that it's a bug in Remedy so much as an issue with the hardware.
We saw the same thing. Most Linux hardware was OK, most Solaris hardware was
not. The fact that you have to actually load the serial number into the EEPROM
on older servers shows this is not a bug. If the
I found this helpful
http://communities.bmc.com/communities/docs/DOC-2745
I have seen BIOS out of date on boxes and giving a - ..
I did have it working once, however our direction has changed..
hope that helps.. not sure of a bug... but I believe there is another patch
or 2 above 1.6
Sorry... I forgot my sig.
Larry Robinson n...@ncsu.edu
Remedy Developer/Admin
Office of Information Technology
NC State University 919-515-5432 Voice
Raleigh, NC 27695-7109 919-513-1893 FAX
On Oct 20,
Yes - thank you this is very helpful. I do not believe this is a Remedy
bug. I am wondering if anyone else has not been able to obtain the serial
number for Unix/Solaris servers - or if our company was the only ones in the
universe experiencing this issue?
In a message dated 10/20/2009
We had the same issue. What we did in the end was just give in to the fact
that we weren't going to be able to discover SNs for everything and wrote our
recon rules so that new CIs used the discovered SN, but an SN on a CI was never
overwritten by discovery (since it couldn't be trusted). We
Hi Larry,
check the Oracle function DUAL there are references in past arslist tips using
this to build menus and/or select data and present it as a list to user.
-Original Message-
From: n...@ncsu.edu
Sent: Tue, 20 Oct 2009 14:40:59 -0400
To: arslist@arslist.org
Subject: Re:
You can make a change in the ar.conf file to point to the test
instance.
Oracle-Two-Task: ProdDB
change to Oracle-Two-Task: TestDB.
Incase if the db and arserver are in the same box then you have to
change Oracle-SID.
I am not sure what the parameter to change for SQL server.
On Oct 20, 11:04
DB is SQL Server 2005.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patchsk
Sent: Tuesday, October 20, 2009 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can we restore a Database to another Database ?
You can make a
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