My experience with AIE on Windows and AR Server on Unix:
- you can run the rulehelper without sqlclient on the AIE server, but
the exchange failes with no sqlclient.
--
Jarl
2010/6/23 Frex Popo frexp...@yahoo.fr:
**
We are on ARS/ITSM7.6.
Oracle 10 database.
We have an exchange which
Hello all,
My regional settings for date/time field is as follows: 6/24/2010
9:45:12 AM
If I (or the user) enters date/time as 24062010 9:45:12 remedy
creates the database entry with integer value of 24062010 - which maps
to actually 10/6/1970 2:53:30 PM.
Therefore this causes a big
I'm using WUT 7.1 P8 on my Dell Precision M6400 with Win7 Pro 64-bit - no
problems - not even using compatibility mode...
Best Regards,
Theo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Maher, Jeff
Sent: 23 June 2010 08:16 PM
To:
Doctor! Doctor! It hurts when I do this!
Well, then don't do that!
I would suggest that if your users did any number of incorrect things, they
would get results they didn't like. This is not a bug, it is a PEBCAK issue.
Train your users in the correct format for the Date/Time string, and
Rick - what a fantastic answer! I'm sitting here in the office (it's 8.25am
here) and I'm feeling miserable because the weather's beautiful and I'm stuck
indoors - your post really did make me laugh out loud!
Thanks for cheering me up.
Gavin Coleman
Senior Analyst/Programmer
Computacenter
Coolest possible reply for such issues :)
Regards,
Vivek
On Thu, Jun 24, 2010 at 12:56 PM, Coleman, Gavin
gavin.cole...@computacenter.com wrote:
Rick - what a fantastic answer! I'm sitting here in the office (it's 8.25am
here) and I'm feeling miserable because the weather's beautiful and
Kooray,
I do agree with Rick in a way. It is the same as decimal fields.. It is like
if you leave the Submitter field open for editing, you could enter any free
text and it would take it - there is no check to verify if it is really a
valid login name that exists in the User form. Realistically
Hi ARSers,
I have been hearing that AR User tool is getting deprected. I have few
questions on this.
- Is it really going to get deprecated? Is ARS8.0 going to have a thick
client?
- If it is just through mid-tier then will the DDE, OLE, macros etc be
removed from active link actions.
- Is
I heard the same thing too about the user tool. But then I had pretty much
heard that about 7 ARS was current on 5.1.x. Irrespective of when it finally
happens it is on the cards so it would be a better idea to start preparing
for that and not develop code that is supported only on the thick
Yes, the User Tool is nearing the end of its life but we're not quite there
yet. BMC are encouraging users to switch to the web client and there are
already features in the product (particularly interface enhancements) that are
only available via the web.
Please see this statement of
I am aware of this. However, I was just providing the official Microsoft names
and how I got things working. I did make mention to the issue I saw during
testing from Win 7 Beta to RC to RTM. ;)
http://windows.microsoft.com/en-us/windows7/products/features/windows-xp-mode
Sincerely,
Robert
Aaah! I see.. so that explains it...
Anyway, I will be checking the installation of the oracle client we have and
see if any libraries/permissions are permissions or oracle env badly set up or
version mismatch etc...
Let you know next week.
thanks
De : Jarl
Thank you for the detailed response.
On Wed, Jun 23, 2010 at 6:31 PM, Mueller, Doug doug_muel...@bmc.com wrote:
**
Frank,
The question is a simple one
Would the users in question need a license (one each) if they were doing
the operation directly?
If the answer is yes, then there is
1 - Based on public statements to that effect for about the last year...yes
I believe 7.6.3 will be the last version with a thick client
2 - Not likely, they will probably still be available for quite some time to
come, simply because not everyone will go to web and will likely still use
the older
Howard, what the , thats a Canadian online drugstore, why is it on
this list?
On Jun 23, 6:46 pm, Howard Richter hbr4...@gmail.com wrote:
http://rxgm.allew.com
--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
Hi,
It is sometimes hard to gather login/passwd information if you are
building an external UI that access the AR Server. It is easier to use a
single user.
In the old days no ready solution was at hand.
Nowadays we have an API call named ARSetImpersonatedUser(), that can be
used for things
Actually Version 8.0 is the last expected version with the User
Client.
Version 8.[1-9] and beyond wont have a User client.
On Jun 24, 9:19 am, LJ LongWing lj.longw...@gmail.com wrote:
1 - Based on public statements to that effect for about the last year...yes
I believe 7.6.3 will be the last
Are you taking into effect there that what was originally called 8 has been
renamed to 7.6.3? Based on a meeting I was in I heard that 7.6.3 was the
last version with Client.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Common spammer technique - Howard got hacked by one of these three things
probably-
-phishing attack
-keylogger
-PHP embed
Howard - better start changing passwords and start scanning...
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Blog:
A revised statement of direction will be released in early July to answer these
questions.
-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect
I have seen an official statement of direction paper from BMC that the next
release (I think it is 7.6.3) will be the last release that will include a user
tool.
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina
Even though the values seem to be configurable, the hidden fields that are
populated when you select a value are of Drop Down type. So, you will need
to add those values in that drop down field.
For example: Functional Roles are all configured in SYS:Menu Items and
there are also hard coded as
I'm upgrading from
ARS 7.1
ITSM 7.0.03 p9
CMDB 2.1 p4
SLM 7.1 p2
To
ARS 7.5
ITSM 7.6 p1
CMDB 7.6
What version of SLM is better? 7.5 or 7.6. Both appear to be compatible.
There doesn't appear to be much to gain from going to 7.6, but the list of
known issues is just as long. Opinions from
Anyone added a new field to approver mapping form which will referenced to
Change request ( newly added field) then approver process will carry on the
rest of it? If you happened to be one of them then would you please share your
expertise by giving me some tips of how?
ARS version is 7.0.1
If there is not much difference always load the latest. It will be
supported for a longer time.
On Jun 24, 12:47 pm, Ramey, Anne anne.ra...@nc.gov wrote:
I'm upgrading from
ARS 7.1
ITSM 7.0.03 p9
CMDB 2.1 p4
SLM 7.1 p2
To
ARS 7.5
ITSM 7.6 p1
CMDB 7.6
What version of SLM is better? 7.5
Hi all-
I'm sure most of you are aware of the Scandanavian site rrr.se which has a
few really nice utilities when it comes to Remedy. Just wanted to put it out
there that the rrrLoginConv utility, although intially intended to change
login names throughout the Remedy system, will also work for
Has anyone noticed, even though you select Drop-Down List on a character
field (that has a menu attached to it), you are still allowed to type stuff
into that field if it is in Search Mode? I just noticed that..
Lisa
From: Action Request System
Hi,
I think that you may have a field 101029 in the source form that are
absent from the target.
You can do two things about this.
1. Skipping a specific field:
skipfields = 101029
2. Have RRR|Chive check this automatically:
onlyfields = COMMON
Best Regards - Misi, RRR AB,
I believe this is true and think BMC are making a big mistake for the
following reasons:
1. The thick client has a client based API, using COM, which is used by many
third party products, including our own, and this capability is really
useful for integration with other products. All this
I've been thinking about this sort of thing lately, and I think that it's not
necessarily a bad move from a corporate perspective, despite my personal desire
to continue using WUT.
1) Web services are the present and future of integrations, at least in the
near term. Older APIs and such
While web services are the present and future of integrations, they are only
useful in Application/System integrations. Web services are not useful in a
screen pop type of integration (between say a phone system and a customer rep
person taking a call).
-Original Message-
From: Action
Hello Angus,
I would agree with some of your statements a few versions ago when Remedy
Web was the web application tool. Mid-Tier since then has evolved to a much
better product, and sometimes there is a very thin difference between the
performance gains experienced on the thick client as opposed
Angus...I'm a fan of the native client as well...but tell me thiswould
you use Amazon or Ebay if you needed to load a client to get to it? Maybe,
maybe not...but I doubt that you WOULDN'T use it if you had to use the web
browser, right? The default delivery method for this type of software
Agreed,
But why can't the screen pop technology launch a web browser instead of a
Submit window in a clientwhy?...because they aren't currently tooled to
do that...but could be if they want, and should be because not all apps that
need screen pops reside on the workstation
-Original
Thanks - that helped me on my journey :)
I added the entry to the Record_Type field on CHG:Infrastructure Change form
with an ID that coincided to the selection code I had assigned in
SYS:Request Types. It then let me select if, but the search button did not
work. I realized there was an active
Correct, I was just trying to point out that each technology has its place and
just because it uses a custom API does not mean it is bad or worthless.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent:
TANSTAAFL!
- There Aint No Such Thing As A Free Lunch for those of you that
haven't read Heinlein...
Yea, we might not have to ask What version of the user tool do you
use or Have you tried deleting ARF/ARV files?
But those questions are quickly replaced by What browser (and what
version) are
Again, Agreed :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, June 24, 2010 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Tool Deprecated?
Correct, I was just trying to point
They already use Eclipse as the Framework for the Admin tool, why not
use it as a User tool too?
Then All they have to maintain is a plugin into Eclipse...
On Jun 24, 5:33 pm, LJ LongWing lj.longw...@gmail.com wrote:
Again, Agreed :)
-Original Message-
From: Action Request System
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