Re: The Service Action in an Active Link

I'd just like to add, that the Service Action (Active Links) was introduced in v7.1, so there might be some additional info (or at least described differently) in those docs. What is new to v7.5 is the Service Action in Filters. Leonard From: Action Request System discussion list(ARSList)

incidnet count

Hi all, In our organization , the remedy server incident number count is almost filling. Please let me know how to increase the incident number count . is there any form where I can configure this. RAVI CHANDRA .

Re: Batch renaming of Workflow

Hi Susan, We have been using the Dev Studio for over a year now and I love it. Funny thing is that thought that DS was giving me an error that it shouldn't so I tried to modify a filter with the Admin Tool (still got the error) and I admit there was a certain familiarity and nostalgic feeling.

Re: incidnet count

Ramagiri, Fire the select query like select * from arschema where name = HPD:Help Desk and reset the next id over there. *Regards,* *Mahendra Mahalkar* On Fri, Aug 6, 2010 at 1:43 PM, Ramagiri ravi.ramag...@gssamerica.comwrote: ** Hi all, In our organization , the remedy server

Using DSO for Archiving

Good Morning, We are reviewing methods for archiving on a 7.1 server (Solaris10, Oracle 10g) for a custom application - internal archiving vs DSO.  I have used internal archiving in the past and have had no issues with it, but I have not used DSO for archving. According to a KM

Re: Change in the User Tool

Greg, Thanks for the heads-up. I decided to duplicate your scenario to see if I could get the same results using base functionality. My production environment is 7.1.00 patch 007. My test environment is 7.5 Patch 005. I created a

Re: Email Error 4928

Mark, I can't help much, since this sounds like it might be related to email instruction templates - but the message number explanation should be listed in the Error Messages Guide for 6.3. David Durling Enterprise IT Services University of Georgia

Re: The Service Action in an Active Link

Chris Jason, I liked the idea of Services when 7.1 came out..allowing you to trigger Filter only workflow with AL's.but I'm SUPER excited about service actions in Filters..this finally gives me a 'method' based opportunity within Remedy..almost allowing true OO programming..let me give you an

Re: The Service Action in an Active Link

Actually the Service action is there in Filters as well in 7.1 (if it wasn't then the Active Link action of Service would be useless). Think of Service as a combination of Push action and Window Open action (Window Open because you map fields to be returned as part of the action like a Dialog).

Re: query on priority change

Thanks Mahendra, but I’m trying to run this query on tickets already in the system. i.e. All incidents from july 2010. I was afraid this wasn’t possible. Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahendra Mahalkar Sent: Thursday,

Re: Update Attachments?

Shafqat, When an attachment is modified, the modified file is local. In order for the modifications to be in the database, one must manually put the file back to the attachment field and save the modifications. Dave From: Action Request System discussion

Re: MSSQL Virtualization?

Thanks everyone, and thanks Roy, that is some good info. Drew Soto Cano AB On Thu, Aug 5, 2010 at 7:13 AM, Ashcraft, Roy W CTR USAF AFWA 2 SYOS/SYOO roy.ashcraft@offutt.af.mil wrote: I'm not sure what they expect to happen. We have been running our dev/test systems in a virtual cluster for

Re: The Service Action in an Active Link

Just to be 100% clear. 7.1 introduced Service as an action in AL's and an execute on condition in Filters 7.5 introduced Service as an action in Filters From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday,

Re: WWRUG10 - Technical Session Sneak Peak #3 - User Interface, Reporting, FTS, and Developer Studio

One minor note on these announcements - the present tense language of topics related to AR System 7.6.03 are because the WWRUG10 event is expected to occur after AR System 7.6.03 is released. Statements like now includes in the paragraphs below must not be interpreted to mean that the

Re: query on priority change

If you have auditing turned on for that field you might be able to link into the audit table for that form and extract out any prior values. On Fri, Aug 6, 2010 at 10:30 AM, Martinez, Marcelo A marc...@cpchem.comwrote: Thanks Mahendra, but I’m trying to run this query on tickets already in

WebService get distinct categories back

Trying to create a webservice that gives back all categories, but I need to get the distinct list for example. We have: Account Account Account Build Build Build I only want back Account Build Then will look up Sub-Category and then Action 7.1 Patch 7 Windows Thanks Tim

Re: query on priority change

Thanks for the idea Frank.. I will try that. I need to run a SQL log to find the table in the db. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Friday, August 06, 2010 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: query on

Re: WWRUG10 - Technical Session Sneak Peak #3 - User Interface, Reporting, FTS, and Developer Studio

** Obviously David has had to put on his lawyer hat a lot lately. Thanks for keeping us straight, Dave! Kelly DeaverL-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail) Original Message Subject: Re: WWRUG10 - Technical

Re: The Service Action in an Active Link

Jason, that's a pretty good explanation. The problem is that this new programming paradigm is not exactly great from a documentation perspective as Chris alluded to so it's very important for the commands to be documented somewhere otherwise it's PAINFUL for those coming in after the fact. In the

Re: EXTERNAL Keyword

One needs to be careful using something like 1=0. As others have noted this can cause a full table scan. On one of our forms we had 5 table fields that used the External function so that we could trigger when the tables displayed data or did not. There were Active Links that set fields to

Re: EXTERNAL Keyword

I say just skip the set field action altogether and just change the table qual to : (EXTERNAL( $Query-Search$)) AND ( $Query-Search$ !=) This was a tip provided years back when v5 was released and EXTERNAL() was a new concept. I don't recall who provided the tip, however, but it works and

Problem with AR System 7.5.006 install on Windows 2008 and Oracle 11g RAC db

Hi all, Config: Windows 2008 x64 R2 AR System 7.6.006 Oracle 11g RAC Problem: We have done all the oracle pre-requisites(Oracle client, precreate tablespace etc, tnsnames.ora) and connection to the database through SQL*Plus is been confirmed working. During initial steps and confirmations we

Re: incidnet count

What version of ITSM are you utilizing? This always helps in a proper answer... However, there is no method of increasing the LENGTH of the incident number in the earlier versions of the system as it utilizes Field-1. In later versions of ITSM this is a different field and could be (not

Re: Table fields displaying 1 hour difference from searched date.

So it seems like the table itself may not be the issue, though i'm not entirely sure. What I setup was a display form with two date/time fields for input, a character field for the EXTERNAL(query), and the table field pointed to one of our most populated forms. What I found out was this: I

Re: CMDB: Define Clusters of Servers?

Hi Ray; Interesting request - and really what you are trying to is a pure CMDB-sim as I say... I (personally) don't like the term Cluster as I immediately think about physical clusters of systems such as fail-over, etc especially for this topic, because your terms are better suited as:

E-mail Engine

Hello, Listers This might be an old question, but is there a way to add an additional MAPI mailbox for incoming mails in Remedy? Thanks, Saji ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Safari browser format Issue with ITSM 7.6 Patch 001

Hello, I am experiencing a browser formating issue with the Change Release Management Consoles when using Safari and the un-supported Chrome browsers. There are numerous amounts of scroll bars through out the screen. Some of the items in the consoles are difficult to access and slows down

Re: Using DSO for Archiving

Are you archiving to the same server or a different server..?? Since you are mentioning DSO I'm assuming that it's a different server. Either method works well - as long as it is architected to be transaction aware with the appropriate checks. I have the tendency to over architect data sync

Re: EXTERNAL Keyword

EXTERNAL() does give a lot of flexibility on Run If conditions wherever it can be used to build that condition dynamically.. However from your syntax below, it may not work.. It is picky about you putting the single and double quites wherever applicable. Joe

Re: E-mail Engine

You can only have one mailbox configured for MAPI. In our case we have two incoming mailboxes. One configured for MAPI and one for POP3. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Philip, Saji L Sent:

Re: EXTERNAL Keyword

Eric, We'll take a look at using this one. Thanks for the tip. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D Sent: Friday, August 06, 2010 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL

Re: CMDB: Define Clusters of Servers?

Robert, thanks and yes it definitely helps. So you can achieve similar outcome, without thinking of a plain cluster-host map. On Fri, Aug 6, 2010 at 12:13 PM, Robert Molenda robert.mole...@gmail.com wrote: ** Hi Ray; Interesting request - and really what you are trying to is a pure CMDB-sim

Re: E-mail Engine

There is no way to add additional MAPI mailbox either of Incoming or Outgoing mailbox. Email Engine takes profile name as a configuration for configuring MAPI mailboxes, you can have only one such profile active for any logged in user. So no chance of adding incoming mail box for MAPI. You

Re: CMDB: Define Clusters of Servers?

You say CMDB and people have all sorts of visions of what it means and what it should do. I am told we have CMDB. When I ask where/what...I am told this cluster definition is it, together with the utilities that allow us to query, so that perl/shell scripts can use them to do configuration

Thick Client accessing Mid-iter

All, We currently have Siteminder deployed as our SSO agent. Siteminder has been configured to protect any URL passed localhost/arsys and requires a CAC card and pin. The thick client connects to the mid-tier to display certain things, SLM status, flashboards, CMDB Console, etc. We need to know

BMC Analytics vs Dashboard...the difference?

From the blurbs reproduced below, I can't tell the difference. It must be geared towards people with higher pay and higher intelligence. What's the difference in purpose, content, technology? Dashbaords mentions process, Analytics seems to focus on ITSM. Can't tell what it amounts to. Anybody?

Re: EXTERNAL Keyword

If you are not sure if your Query-Search field will be NULL or not you can use ( $Query-Search$ LIKE ___% ) AND (EXTERNAL( $Query-Search$ )) This will make sure it is at least 3 characters long. Fred -Original Message- From: Action Request System discussion list(ARSList)

Re: The Service Action in an Active Link

An example is worth a thousand words of explanation (or at least 462). It would be nice if Remedy included illustrations of an Active Link using a Service to trigger an action in a Filter. But since they didn't, maybe some knowledgeable person would be willing to draw up an illustrated

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

Je serai absent(e) à partir du 2010-08-06 de retour le 2010-08-23. Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui peuvent être divulguées à des tiers sans que l'expéditeur ait préalablement accordé son

Re: BMC Analytics vs Dashboard...the difference?

In a nutshell (to keep it as minimally chatty as possible): ITSM reports: Intended for front line managers and (perhaps) directors. Limited ad-hoc reporting capabilities. Output only occasionally viewed by higher level decision makers. Analytics: Powerful and mature tool for slicing and

Re: E-mail Engine

Your easiest option would just to be to set up a forwarding rule in Outlook for the second mailbox due to the limitation. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Philip, Saji L Sent:

multiple SLAs attaching to inc ticket

I have an issue on 7.0.03 Incident module where I am noticing that some (not all) incidents are getting multiple SLAs attached. For example: I have a medium priority incident which is supposed to get 2 SLAs, one for response (acknowledgement) and one for resolution. This incident is getting 3

Re: Problem with AR System 7.5.006 install on Windows 2008 and Oracle 11g RAC db

Try adding ip address in tnsnames.ora instead of hostname. -- Jarl 2010/8/6 Steinar Halland s...@steria.no: ** Hi all, Config: Windows 2008 x64 R2 AR System 7.6.006 Oracle 11g RAC Problem: We have done all the oracle pre-requisites(Oracle client, precreate tablespace etc, 

Re: Thick Client accessing Mid-iter

You could turn on access logging in your app/webserver to see the various http gets that the thick client is requesting. Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail:

Re: Thick Client accessing Mid-iter

The starting point of the URL’s could be got from the Default Web Path settings in Server Admin Console. For capturing complete URL’s may be just turn on Fiddler, Run all the cases where Thick client connects to Web and capture the same. Flashboards/DVF’s, Templates ( 7.5 onwards) etc. Hope

Re: BMC Analytics vs Dashboard...the difference?

From a technology and non-BMC perspective I would add the following to what David Easter said: ITSM Reports: These are basic AR System and Crystal reports that are used for very basic things. Odds are, these will get you started with ITSM reporting, but at the end of the day the vast

Whaley, David is out of the office.

I will be out of the office starting 08/06/2010 and will not return until 08/16/2010. If you have an issue that requires immediate attention please contact Ryan Locey. Thanks, David -- This e-mail and all attachments is confidential and may contain legally privileged information intended

printing more than one page from WUT or midtier

** This seems like a crazy question that no one has ever asked. Can you print more than one page from Remedy midtier or WUT without using a reporting method? The WUT seems to automatically (hideously) compress everything to one page. The midtier seems to just refuse to print the second page

Jack Hobbs is out of the office.

I will be out of the office starting 07/08/2010 and will not return until 21/08/2010. I will respond to your message when I return, alternatively please contact the IT servicedesk. Regards This email and any files transmitted with it are confidential and intended solely for the use of the

WWRUG10 - Technical Session Sneak Peek #4 - Performance, Tuning and Optimization

Here is another installment in the Sneak Peek series for WWRUG10, this one is about optimizing for tuning and troubleshooting the mid-tier for high performance and optimizing license usage. Today is the LAST day to get in on Dan's extension of the discount pricing model here:

WWRUG10 - Technical Session Sneak Peek #5 - What's New in ARSystem, ITSM and Server Groups: Beyond the Obvious

Ok, for those of you who were quietly waiting to the What's New sessions, here it is plus a session on Server Groups which is becoming more prolific. Register here http://www.regonline.com/builder/site/Default.aspx?eventid=837003 Topic What's New in AR System 7.6.03 Abstract AR System

Re: EXTERNAL Keyword

Thanks so much everyone! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, August 06, 2010 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword If you are not sure if your