HELP!! This may seem trivial, but I have several users that are getting this
error and I'm at a loss . . .
I have multiple users that are getting the following error when trying to open
records from the Alert List:
Cannot find the CLSID for AR System User's COM object. Return error code is
How are other's handling dates needed in ARS prior to 1/1/70? (such as Date of
Birth) I've dug around the archives and KBs, but haven't found anything.
We have several instances where dates prior to 1/1/70 are needed in addition to
DOB. So, it would be nice to know how others have tackled
CarusoSent: Tuesday, July 18, 2006 11:17 AMTo:
arslist@ARSLIST.ORGSubject: Re: Suggestions -
DOB** You did not mention your ARS version but a Date
field can hold a date that goes back to BC dates. A date\time field is limited
to 12/31/1969
On 7/18/06, Blodgett,
Jamie [EMAIL
**
We are
upgrading a test environment for our 6.3 upgrade. Our DBAs are questioning
Remedy's specified need for the 9i DB client to access the 10 database.
Since I'm not savvy on Oracle, any feedback on this??
HPUX
11
Oracle
10r2
ARS
6.3 (well, that's where we are going, currently 5.0)
**
Ok, we
are struggling with our software vendor. We can't purchase the version of
Crystal Reports needed for ARS 6.3.
Currently:
ARS
5.0
Crystal 8.5
Upgrading:
ARS
6.3
Crystal 9 - NEEDED
Remedy's told me we have to have 9, our vendor says we can't get it. Has anyone else faced this
Ok, I'm going to throw this one out there and see what comes back =)
We are in the midst of our project to upgrade from 5.0 to 6.3. We've just
setup the testbox and are getting ready to setup the midtier. However, in
Production, wee currently use RemMail to process incoming email into remedy
Help . . . on 5.1 I had a process that logged the user into a webmenu with a
generic ID. They had the option of continuing or logging in. To login, they
entered their Remedy ID and password and clicked a button. This did a
perform-action-exit-app, set a url field, then redirected them to the
**
Or,
have the report be a sub-report of a blank report pulling data such as all active Groups from the group form, but hide the group data. Then you can
actually have Crystal control the query criteria and print data
entered.
Jamie
Blodgett
Rinker
Materials
-Original
**
Ok, I
dug in the knowledgebase, documentation and ARList archives. There's very
little that addresses what I have happening. On some forms, SOME of the
time, I'm getting the following errors. These forms all have tables.
Fortunately we are in development mode now and finalizing code
Title: RE: ORACLE Error (UNCLASSIFIED)
**
Ok,
I've tried Remedy and their support didn't help.
ARS
6.3 patch 18
HPUX
11.11
Oracle
10.2.1 (w/ 9.2 libraries)
Mailbox Configuration:
SMTP
SSL =
No
We've
confirmed correct Server, Port Username
The
criticality of this is high. We send out
this done. Anyone know what's special about Remedy??
Thanks
to anyone that might have replied =)
-Original Message-From: Blodgett, Jamie
Sent: Tuesday, October 03, 2006 10:56 AMTo:
'arslist@ARSLIST.ORG'Subject: External Email notifications not working . . .Importance: High
Ok,
I've
Ok, we're working with Remedy on this, but I'm hoping the list can give us more
insite . . .
We upgraded 1.5 weeks ago from 5.0 to 6.3. We had a few bumps, but things
seems ok at first. Then when our users started fully using the system we
started receiving:
AR System server terminated when
.
James McKenzie L-3 GSI
-Original Message- From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Blodgett, Jamie Sent: Wednesday, October 11, 2006
11:06 AM To: arslist@ARSLIST.ORG Subject: RPC errors/server crashing
Ok, we're
Title: RE: RPC errors/server crashing
**
We may
have found our answer. I'll update after the fix is applied to be
certain.
Apparently, there's a documented issue with the 9i Oracle libraries on
HPUX (from the 6.3 release notes page 37) that our DBA/SA failed to read.
=(
We
have 9.2.1
Title: RE: Mid Tier - Long Applet Load Time
**
I'm
having the same issue and have opened a ticket with Remedy. We'll see what
they say. My issue is that for the midtier to see the changes to workflow,
I have to flush the cache. After flushing the cache, it takes up to 2 minutes for users to
experience perspective with both 6.3 and 7.0 MT is to have someone (i.e.
you) open each of the forms, via the MT, that the user will likely
access. This pre-caches the copies of the forms to the MT server, which speeds up the initial load time to the user.
Rick On 10/17/06, Blodgett
**
As suspected, Remedystates that the cache process
works as designed. They did provide the 'unsupported' Perl script.
I'm going to have our server team run through the process this weekend to see if
we can get it working. However, my question is this, now that I have the
Perl script, how
downtime of your remedy server for backup or other
purposes.
Kind regards,
Michiel.
On 10/17/06, Blodgett, Jamie [EMAIL PROTECTED] wrote:
**
As suspected, Remedy states that the cache process works as designed. They
did provide the 'unsupported' Perl script. I'm going to have our server
-d600/RESOURCE_Home/standard
- - - - - cut here - - - - -
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Blodgett, Jamie
Sent: Tuesday, October 17, 2006 4:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier - Long
Title: Server Processes
**
What
is in the arerror.log at the time?
-Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of
Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 1:49 PMTo: arslist@ARSLIST.ORGSubject: Server
Title: Server Processes
**
We
were having the same errors (plus malloc and RPC on the client side). We
found that our memory was continually building to the max, then crashing and
starting over. Sometimes it started itself, others the SA had to restart
remedy. Our fix was installing an
I've just completed creating the workflow for this same scenario. There may be
simpler workflow, but the below process seems to be working great.
Filter1:
submit of AR Message where mailboxID=x
pushes new HD entry
sets armessage_HDID on armessage form to $LASTID$ and
+ViewLOCAL
forms/jsayers-d600/RESOURCE_Home/standard
- - - - - cut here - - - - -
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Blodgett, Jamie
Sent: Tuesday, October 17, 2006 4:40 PM
To: arslist@ARSLIST.ORG
on debugging for the script and see what is causing the error. I
believe this would be option -d 1. I can't remember all the levels 1-4
they may be more I am not sure. This will help you determine what the
issue is.
Kyle
Blodgett, Jamie wrote:
Thanks for everyone's input
Ok list . . . I need some help. I've setup the Remedy Email engine. All
notifications/emails going out are working great. And MOST emails coming in
are working as well. However, the following scenario is NOT working:
An email comes into the AR System Email Messages form. The original email
On Midtier, is there a way to prevent a user from just clicking the 'X' to
close an internet window? Possibly some code I could put in the header or
footer?
I have users that fill in online forms, then close the window without clicking
on Submit. I'm hoping I'm just missing something simple.
That's what I thought, however, it does read it. For about 20 minutes, the
system reads correctly every 2 minutes as configured. Then for about 10 - 15
minutes, it's as though it can't find the mailbox anymore. Then it works
again. I've got our Exchange team looking into it. Just wondered
Alfred,
You've personally helped me several times and I want to say THANK YOU! Enjoy
your retirement!!
Sincerely,
Jamie Blodgett
Rinker Materials Corp.
_
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Langen, Alfred
Sent:
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