experience with iTrack (Remedy integrations or otherwise)?
Thanks,
Rick
_
Rick Westbrock
PETCO Store Systems WAN Supervisor
[EMAIL PROTECTED]
__20060125___This posting was submitted with HTML in it___
I've used Misi's tool several times in the past and it worked great
every time. My only gotcha was that I did have to go back and change a
few table qualifications and workflow items to match the new values.
This is a much better solution than mucking around in the database
directly; I have
It sounds to me like Michael might want to keep his People form in sync
with the flat file that he imports which would require deleting records
for people who are NOT in the flat file. The quickest (and dirtiest) way
to do this is to delete all records in the form, then import the file
from
administrative work to process. Needless to say this will definitely mess
up your e-mails.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rick Westbrock Sent: Tuesday, September 05, 2006 3:01
PM
-Rick
_____
Rick Westbrock PETCO Store Systems WAN Supervisor [EMAIL PROTECTED] __20060125___This
posting was submitted with HTML in
it_20060125___This posting was submitted
with HTML in it___
__20060125___This posting was submitted
, but rather rename it to see if the problem moves
with this user. Also, some legacy software depend on the existance of user
id #1.
James McKenzie L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rick Westbrock
notification e-mail to send
the Submitted By field instead of Submitter.
Thanks to everyone who made suggestions, I will definitely
remember them for future troubleshooting of other issues.
-Rick
From: Rick Westbrock Sent: Wednesday,
September 06, 2006 3:53 PMTo:
'arslist@ARSLIST.ORG
I just saw that myself. That is not good for me since I do a lot of Crystal
Reports from the WUT and I have yet to get them working in a mid-tier
environment. Fortunately I have time to work through that since we don't even
have a release date for v8.0 yet (that I know of).
-Rick
Hello all-
My current production environment is ARS 5.1.2 patch 1283 (server and
WUT) and I have several buttons that call active links to open Crystal
reports; these reports were written with version 9 of Crystal Reports
Designer. This process has been working fine for several years now. The
the old ALs and just added to their Run-If ($VERSION$
like %5.01.%). The new ALs have (NOT ($VERSION$ like %5.01.%)) in
their Run-If.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Westbrock
Sent
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Westbrock
Sent: Monday, March 03, 2008 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal 9 embedded reports not working on ARS 7.0.1
Thanks to Frederick and Susan for your replies. I'm calling the reports
using
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Westbrock
Sent: Monday, March 03, 2008 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal 9 embedded reports not working on ARS 7.0.1
Thanks to Frederick and Susan for your replies. I'm calling
value the experience of
everyone on the list so feel free to chime in with your thoughts.
Thanks in advance,
Rick
_
Rick Westbrock
PETCO Store Systems Engineer
[EMAIL PROTECTED
= People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Fri, Mar 7, 2008 at 4:41 PM, Rick Westbrock [EMAIL PROTECTED] wrote:
**
Happy Friday, hopefully someone out there has run into this issue
already and can offer some advice. Our company is getting close to
implementing ITIM (IBM
I agree here about looking for the problem in AL logs; I just recently
built a button that does a Commit Changes action, then a Close Window
action and it works as designed with no issues.
-Rick
From: Action Request System discussion list(ARSList)
Heap size?
That's my next move, looks to be the problem in the log files.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Westbrock
Sent: Wednesday, May 21, 2008 6:40
calls the Tomcat executable with a couple of
switches) and it worked fine. Hopefully my crashes are a thing of the
past now.
-Rick
From: Rick Westbrock
Sent: Thursday, May 22, 2008 3:36 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Tomcat lockups under Windows
2
SQL Server 2000 (8.0.76 SP 3 Standard Edition)
_
Rick Westbrock
PETCO Telecom Engineer
ri...@petco.com
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emails asking how to
reset the request_id.
Have fun!!!
-John
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com
On Feb 18, 2009, at 10:05 AM, Rick Westbrock wrote:
**
I ran
to be affected after all.
-Rick
From: Rick Westbrock
Sent: Wednesday, February 18, 2009 2:34 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Adding leading zeroes to Request ID
Thanks for all the replies. I will plan to take longer to plan this out
after reading
)
_
Rick Westbrock
PETCO Telecom Engineer
ri...@petco.com mailto:ri...@petco.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: Wednesday, February 18, 2009 10:44 AM
To: arslist@ARSLIST.ORG
Subject
(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Rick Westbrock
Gesendet: Mittwoch, 11. März 2009 20:41
An: arslist@ARSLIST.ORG
Betreff: Re: Adding leading zeroes to Request ID
**
Thanks for the tip about the B table Conny; due to multiple form dependencies I
ended up using the direct SQL
IIS 6.0
ARS 7.0.1 patch 6
E-mail Engine 7.0.1 p6
Mid-Tier 7.0.1 p6
Tomcat 5.5
Remote Database Server:
Windows Server 2003 SP 2
SQL Server 2000 (8.0.76 SP 3 Standard Edition)
_
Rick Westbrock
PETCO Telecom Engineer
ri...@petco.com
I have increased the max thread counts but the attached GIF should give
you the RPC numbers you need. I am running 7.0.1 p6 on Windows.
-Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chris Danaceau
Sent: Friday,
That is excellent news indeed. I have not yet been able to attend any of
the official annual RUGs before due to the expense but being in
Southern California I may be able to swing it this year. Thanks for all
the hard work that went into this, wish me luck and I may finally get to
meet some of you
_
Rick Westbrock
PETCO Telecom Engineer
[EMAIL PROTECTED]
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and see what patch level
for ARS V7.0.1 does not have this issue.
Hope that this helps.
Nyall
Rick Westbrock wrote:
**
Yesterday I was having some odd performance issues with my Mid-tier
users and eventually my Admin tool kept locking up whenever I tried to
open any form on my production
I tried repeatedly to download the zip files today with no success. Our
proxy server which scans archives for viruses etc. reported a file type
mismatch so from my side it looks like at least one of the files may be
corrupt on the BMC side; the file with the client software reported that
it
download links.
-Rick
_
Rick Westbrock
PETCO Telecom Engineer
ri...@petco.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan
Sent: Monday, January 26, 2009 9:10 AM
about it but I wanted to find out what the listers out
there know about it.
-Rick
_
Rick Westbrock
PETCO Telecom Engineer
ri...@petco.com
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engineering role, hopefully all I need is a nudge in the right direction
on this one.
App Server: ARS 7.0.1 on Windows 2000 Server
DB Server: MS-SQL 2000 on Windows 2000 Server
Thanks in advance,
Rick
_
Rick Westbrock, Network Engineer
PETCO Animal Supplies, Inc.
rick.westbr
on 7.0.1 at
my old shop) but also learning ITSM from the ground up. I will be lurking
here and trying to get back to my old habit of picking up bits of knowledge
here and there by reading posts to the list.
-Rick
__
Rick Westbrock
Remedy Developer
QMX Support Systems
I would suggest maybe looking at the persistence setting on the load
balancer. Your network engineers should be able to configure it so that once
a client connects it will continue to keep connecting to the same server in
the pool. I haven't read up on BMC's suggested configuration for load
In my last engagement I built a simple batch file to call RRR|Chive with
parameters and then used the Windows scheduler to run monthly record archiving
for anything older than 36 months to the read-only archive copy of the form
(yes the business wanted to keep three years' worth of tickets in
Sorry about that, what I meant was that we weren't moving what I considered to
be a large number of records since we didn't have a very busy help desk. If
you had say over 100K records to move then that might cause other processes on
the server to take a performance hit.
I might even be
I am a huge fan of Misi's RRR|License, I used it at my last engagement and
it did a great job helping us figure out how to most effectively move users
between float fixed AR licenses since we had around the clock coverage
with more concurrent users during the middle of the day. It is a fairly
] On Behalf Of Rick Westbrock
Sent: Friday, August 10, 2012 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: License
**
I am a huge fan of Misi's RRR|License, I used it at my last engagement and
it did a great job helping us figure out how to most effectively move users
between float fixed AR licenses
TRACKING FORM 1190676633AR_IMPORT1190676633AR_IMPORT 5985;
FIELDS Entry ID Submitter Create Date Assigned To Last Modified
By Modified Date Status Short Description Status-History Assignee
Group
FLD-ID 1 2 3 4 5 6 7 8 15 112
-Rick
___
Rick Westbrock
rwestbr
Sorry for the lack of details, the ARX file is from a remote server to which I
do not have access but I believe it is running older AR System code than my
servers. My server is 7.6.04 SP2 (Windows) and I'm using the GUI Data Import
tool on the server (version 7.6.04 SP2) to import the records.
Thanks very much for the advice LJ. Yesterday I did create a new record on my
QA server, exported it to an ARX and imported to the dev server with no issue.
I didn't think to compare the ARX to the file from the suspect (remote) server
so I'll check that out next. (Still haven't heard back from
When I called BMC on Friday they just asked for my Filter, API and SQL logs and
said they would get back to me. I imported an ARX file with two good records
ato generate the logs. They responded that importing the single bad record I
had intially attached to the case caused the error but after
This turns out to be one of the strangest things I've seen in a long time. BMC
Support came back to me and said that they were able to import the problem
records using the 8.0 Data Import tool using the Suppress Field Default Values
option. Even using that option with the 7.6.04 tool didn't
into the world of the ITSM
suite now as well so I imagine that all the gurus on the list will be even more
helpful to me in the future.
Hopefully this will continue as a a really long thread about continuing it in
Dan's words so I changed the subject line.
-Rick
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QMX Support Services
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attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, November 27, 2012 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Problem comparing date/time field to $DATE$ in a filter
Hello all-
I have got a real brain burner on my hands with a filter in a custom
Keith, how are you adding it to the field? The docs say that This keyword
is NULL on the server so if you are using a filter to set the field that
might be why it's not working. Try it with an active link, that should work.
I was referencing page 228 of the 7.6.04 Workflow Objects Guide which
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Wednesday, November 28, 2012 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem comparing date/time field to $DATE$ in a filter
Thanks for the explanation Rod, I had
the approval engine. The details about that
error are in an associated message. This message indicates that the error was
fatal, and the approval engine is shutting down.
Hope that helps,
Rick
Rick Westbrock
Support to SPAWAR – IT Service Management Project, Code
the Delete menu item enabled already (I can delete records as a full
administrator just fine).
ARS 7.6.04 SP2 on Windows 2008
-Rick
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QMX Support Services
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I neglected to mention that this is for custom forms only, nothing OOTB. The
Sub Admin user can't see the Delete button on the mid-tier but it can see
the Actions Delete option in the user tool.
-Rick
___
Rick Westbrock
QMX Support Services
From: Rick
that
it does work in the WUT just fine.
I was hoping to avoid adding a button plus AL because there are multiple
forms where deleting records will be required.
-Rick
___
Rick Westbrock
Support to SPAWAR - IT Service Management Project, Code 54520
QMX Support
for
the form in question.
I tested again after enabling that and now I can see the Delete button in
the mid-tier and can now delete records. Thanks Jason!
-Rick
___
Rick Westbrock
Support to SPAWAR - IT Service Management Project, Code 54520
QMX Support
people
forms where the form-level permissions are already very strict anyway and in
fact I believe they are hidden forms for everyone.
-Rick
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Support to SPAWAR - IT Service Management Project, Code 54520
QMX Support Services
Office (619) 524
but not the user tool. If it
is working as designed I would argue that it's a flawed design.
-Rick
___
Rick Westbrock
QMX Support Services
From: Rick Westbrock [mailto:rwestbr...@qmxs.com]
Sent: Tuesday, January 08, 2013 1:05 PM
To: 'arslist@ARSLIST.ORG
way.
-Rick
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Support to SPAWAR - IT Service Management Project, Code 54520
QMX Support Services
Office (619) 524-2303
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday
cache flush).
-Rick
___
Rick Westbrock
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Tuesday, January 22, 2013 7:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL
on some forms as well as a large
number of users imported at the same time might be contributing to the problem.
-Rick
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QMX Support Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
chat functionality. It also eliminates the possibility of an
agent massaging the chat text before pasting into a ticket (however small
that corner case might be).
-Rick
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QMX Support Services
-Original Message-
From: Action Request System discussion
___
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QMX Support Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, February 20, 2013 5:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: $MENU$ pattern Problem in Remedy 7.6
I think David's suggestion to use the Drop-Down List option is the best
solution for you. This was a great addition to ARS in my opinion (version 7
I think?) and eliminated the need for pattern matching against $MENU$ almost
everywhere for me at the time.
-Rick
___
Rick
to effectively rebuild the cache from scratch instead of just refreshing it.
This seems to have resolved the seemingly arbitrary issues we were seeing
for one subset of users one time, then a different subset of users another
time.
-Rick
___
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QMX Support
Dev Studio again to see if that helps.
-Rick
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, February 27, 2013 9:48 AM
To: arslist@ARSLIST.ORG
as well as the ini file for Data Import as well so who
knows where the pointer to jre6 is buried for these programs.
-Rick
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
How does one export records to an ARX file via the mid-tier? Thats the main
reason I still use the User Tool.
-Rick
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
Sent: Friday, March 01, 2013 6:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: RequestID of Remedy Group
** I wish the items in the Group List box
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QMX Support Services
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Where the Answers Are, and have been for 20 years
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, March 01, 2013 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Numeric values
were not using MT
very much at all and I used the WUT for everything myself. This is one of those
little differences using a browser that I'm still learning about.
-Rick
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QMX Support Services
-Original Message-
From: Action Request System
You should be able to build an administrator console that has a dynamic menu
(data dictionary I believe) listing the forms so that you could provide access
to all forms that way via workflow and restrict it via normal group permissions.
-Rick
___
Rick Westbrock
to match the server. I thought it was always best practice to
match your administration tool to the server while it was less critical for
the old Windows User Tool (newer versions of the tool never seemed to cause
problems against an older server).
-Rick
___
Rick
those very strange errors on import but using the newer tool got around
that. I have not used the newer Data Import tool since then however since I
have not experienced any further import errors.
-Rick
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QMX Support Services
From: Action Request
anymore) so I'm
not sure if it had keywords for previous time periods or not.
-Rick
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Support to SPAWAR – IT Service Management Project, Code 54520
QMX Support Services
Office (619) 524-2303
-Original Message-
From: Action Request System
that the manager has a
People record). You just need to figure out what filter is throwing the error
and have this new filter execute before that.
-Rick
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QMX Support Services
-Original Message-
From: Action Request System discussion list(ARSList
If that is the case then the user base there has a lot of self-control. I
have seen much worse done to unlocked workstations in the past than just
closing an application window.
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QMX Support Services
From: Action Request System discussion list
on a Friday
afternoon.
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, March 29, 2013 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Unuser fields
)
at org.eclipse.equinox.launcher.Main.run(Main.java:1407)
at org.eclipse.equinox.launcher.Main.main(Main.java:1383)
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QMX Support Services
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mention if you tried creating a new workspace, so I'll ask, did
you?
On Tue, Apr 2, 2013 at 12:11 PM, Rick Westbrock rwestbr...@qmxs.com wrote:
Hello all-
I have run into a strange problem with Dev Studio throwing this error when I
try to open a regular form Could not open the editor: An exception
of the arpermission utility before, it sounds like it could come
in handy for me in the future so thanks for mentioning it.
-Rick
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QMX Support Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist
you
can still bring a lot of value to the table.
-Rick
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QMX Support Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, April 05, 2013 10:40 AM
(field ID 104) of a supporting form (which is fed from the User form).
In my case I'm using 'Group List' LIKE 1;% OR 'Group List' LIKE %;1;% to
check for the Admin group being the first or later in the field.
-Rick
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QMX Support Services
From
the
filter qualification.
-Rick
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, April 22, 2013 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing
would be greatly appreciated. Below is a screen shot of the data
field at the time the qualification is evaluated:
AR 7.6.04 SP2, custom application
Windows Server 2008
MS-SQL Server 2008
-Rick
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QMX Support Services
this.
RIGHT($XML Data$, (LENGTH($XML Data$) - STRSTR($XML Data$,
$col_EndDelimiter$)) - LENGTH($col_EndDelimiter$))
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QMX Support Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
was not found,
comments will not be parsed, exiting Process Comments.
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QMX Support Services
-Original Message-
From: Rick Westbrock [mailto:rwestbr...@qmxs.com]
Sent: Wednesday, May 01, 2013 13:12 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: LIKE
).
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, May 07, 2013 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: huh? financial news for bmc ?
**
I
rather than muck up the discussion over at Communities.
I too have been a victim of being asked for logs more than once and then
figuring it out on my own or via the List before Support ever got back to me
with anything.
-Rick
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QMX Support
pushing back more and we will see support
levels improve.
-Rick
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QMX Support Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Thursday, May 09, 2013
: Set Fields
ACTL DiscoveredDate (536871196) = Wednesday, December 31, 1969
16:33:20 PM
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(536871196) = Wednesday, December 31, 1969 16:33:31 PM
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Support to SPAWAR - IT Service Management Project, Code 54520
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From: Action Request System discussion list(ARSList
of this is that in
the XML file each incoming ticket can have zero to many work info entries;
any work info entries go in a different regular form (just to make for a
more complex process).
-Rick
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QMX Support Services
From: Action Request System discussion
zTmpWhenDiscoveredDate (936880920) = 2000
Today I should be able to insert some message actions to pause the workflow so
that I can hopefully figure out if that run process
Application-Copy-Field-Value is where the data change happens.
-Rick
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in the notification
instead of relying on training from you.
-Rick
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, May 13, 2013 9:18 AM
that would change the value to a single
hyphen:
RIGHT($zTmpDiscoveredDate$, 5) + - + LEFT($zTmpDiscoveredDate$, 4)
Thanks,
Rick
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QMX Support Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist
for internal versus external DNS.
-Rick
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
Sent: Wednesday, May 15, 2013 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re
attaching all
those documents directly to the CHG ticket?
-Rick
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, June 05, 2013 8:26 AM
To: arslist
I thought that explorer.exe was Windows Explorer versus iexplore.exe which is
the Internet Explorer browser. Maybe the two are more interchangeable for
opening local files (as opposed to pages served up by a web server) than I
thought.
-Rick
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QMX
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, June 11, 2013 2:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group notification stopped for Incident
**
You
to investigate the root cause before touching any existing code.
-Rick
ARS 7.6.04 SP2/Windows/MS-SQL
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QMX Support Services
Important: This email is intended for the above named only and may be
confidential, proprietary
that
if the difference between fields is only one second that they wouldn't be
flagged as problem records in the first place.
-Rick
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QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe
is in a different time
zone than the server; the only reason I mention that is we had resolved a
totally unrelated issue by switching keywords like that due to the time zone
difference.
-Rick
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Rick Westbrock
QMX Support Services
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