Q: BTN URL underline v8.1 MidTier?

2013-10-15 Thread Craig Carter
standard? Submitted a ticket but the response was less than helpful. Craig Carter, RSP Chief, Integration Division ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20

Re: Need to build a reporting server

2012-01-27 Thread Craig Carter
report service. Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Axton Sent: Thursday, January 26, 2012 12:39 PM To: arslist@arslist.org Subject: Re: Need to build a reporting server I would like to ask, Why do you

Q: VS.NET Browser Control / Midtier Open Window Actions

2011-05-22 Thread Craig Carter
, would appreciate a snippet of C# code or project example that actually works and allows new windows to open and retain authentication. Regards, Craig Carter, RSP ___ UNSUBSCRIBE or access ARSlist Archives

Re: Unable to set up data connection (ARERR 9351)

2011-03-18 Thread Craig Carter
. 2. Attachments of zero length (zero byte file). //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ARSmarts Support Sent: Friday, March 18, 2011 8:39 AM

Re: Java script error - security issue

2011-03-10 Thread Craig Carter
should obviously be fixed. Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Juan Ingles Sent: Wednesday, March 02, 2011 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Java script error - security issue Agreed! It's

Re: Keeping Mid Tier in a framed web page

2011-02-10 Thread Craig Carter
one web page pretty easily and call ITSM within the iFrame and see what happens. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Mr CTR DISA CD553 Sent

Re: IS I.E 8.0 Compatible ?

2011-01-03 Thread Craig Carter
. The only thing you can do is to use a certificate issued by an authority Microsoft has deemed worthy or add your own issuing authority to all of their browsers. Craig Carter RSP From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Ali A. Musa [aam

Re: IS I.E 8.0 Compatible ?

2011-01-03 Thread Craig Carter
Patrick is dead on and this needs to match before you worry about the issuing authority. The certificate has to be issued with the same site name/address where you are installing the certificate. You need to take care of that to eliminate the address error below. Once you eliminate that, you

Re: IS I.E 8.0 Compatible ?

2011-01-03 Thread Craig Carter
certificate cost than the employee cost and customer concerns generated by not having them. Craig Carter RSP From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Jason Miller [jason.mil...@gmail.com] Sent: Monday, January 03, 2011 12:24 PM To: arslist@ARSLIST.ORG

Re: Upgrade suggestion

2010-12-08 Thread Craig Carter
account is dbo). Fire up all of the services. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, December 08, 2010 9:30 AM To: arslist@ARSLIST.ORG

Re: Current Stable Tomcat/Java Versions/Settings

2010-12-01 Thread Craig Carter
installer so 5.5.28 is what that installed. Not sure how often that is updated either. Thanks again, Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Baker Sent: Wednesday

Q: Current Stable Tomcat/Java Versions/Settings

2010-11-30 Thread Craig Carter
of you with a lot of Tomcat experience, what combination of versions/memory sizes have you found to be the most stable for ARS 7.5? Thanks, Craig Carter Information Technology Manager, RSP ___ UNSUBSCRIBE or access ARSlist

Re: Current Stable Tomcat/Java Versions/Settings

2010-11-30 Thread Craig Carter
what's installed. Appreciate the info--I need to get a lot smarter on Tomcat. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Baker Sent: Tuesday, November 30, 2010 7

Re: Q: Current Stable Tomcat/Java Versions/Settings

2010-11-30 Thread Craig Carter
to be v5.5.28. Are those settings you mentioned below applicable to 5x Tomcat? Willing to remove the threads setting if not recommended. If anyone knows why that's a bad thing--please respond. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System

Re: Current Stable Tomcat/Java Versions/Settings

2010-11-30 Thread Craig Carter
it hard to believe there isn't something that explains how to create the linkage when these are installed separately for those of us who are novices with Tomcat. Regards, //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion

Re: Spell checker comments....

2010-09-23 Thread Craig Carter
the dictionary and it also uses customer-stored dictionaries. If you can get your hands on it, you could evaluate it and see if you can make it work. It's was a very cheap way to add this capability to web-based items. Craig Carter, RSP -Original Message- From: Action Request System discussion

Re: ARS Install windows 2008 Server, SQL 2008 DB install

2010-07-23 Thread Craig Carter
on that application. //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, July 22, 2010 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: ARS

Position Notice

2010-05-07 Thread Craig Carter
. Since this announcement doesn't reflect Remedy or SQL Server or any of the other keywords people would normally search for, I wanted to let everyone know. //SIGNED// Craig Carter IT Manager, RSP ___ UNSUBSCRIBE

Re: Position Notice

2010-05-07 Thread Craig Carter
Slight correction: This is a non-competitive announcement so you'll need to meet one of the eligibilities in the qualifications section to be eligible. //SIGNED// Craig Carter, YC-02 IT Manager, RSP --- A new DoD (Air Force) Remedy Developer position GS-9T11 was posted

Re: Q:License Policy Change?

2010-05-05 Thread Craig Carter
so we can't pay our renewal until I get a straight answer. If there has been a policy change, I need something to provide management. If not, I don't want to submit this purge form with the renewal. //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From

Q:License Policy Change?

2010-05-04 Thread Craig Carter
this question. //SIGNED// Craig Carter Information Technology Manager, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: ARERR 1904

2010-02-16 Thread Craig Carter
You simply need to create the ARSystem ODBC data source on the client. Drill down into your Control Panel and select ODBC if on Vista and create a new DSN using the AR System ODBC Driver. You should then be able to run the report. Craig Carter Information Technology Manager, RSP

Re: Q: GUID Generation

2009-12-31 Thread Craig Carter
create something using that function that will work fine and can be passed to Remedy and stored in the 38-character field. Appreciate your well thought-out and informative reply. Regards, Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System

Q: GUID Generation

2009-12-30 Thread Craig Carter
Anyone know if the actual code behind Application_Generate_GUID is available anywhere? We need to try and duplicate this functionality in a different system for integration purposes and wondered if this information is available anywhere? Regards, Craig Carter Information Technology Manager

Re: Q: GUID Generation

2009-12-30 Thread Craig Carter
back. We're basically migrating certain processes to another system but keeping them integrated so it would be easier if their system could generate a like value going forward. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion

Re: Q: GUID Generation

2009-12-30 Thread Craig Carter
We were primarily trying to keep consistency between the million or so records we already have with the old format that will still be there. We'll investigate the UUID function on MySQL and see if that will work. Having never used MySQL, I wasn't aware that existed. Craig Carter Information

Re: Process Timeout Limit v7x

2009-11-12 Thread Craig Carter
looking at a variety of other options but none of them are ideal compared to just giving it a little more time. In the majority of cases, it easily completes within the 60 seconds. I just wanted to ask the question before working the other alternatives. Thanks. //SIGNED// Craig Carter, YC-02

Re: Q: Process Timeout Limit v7x

2009-11-12 Thread Craig Carter
to reengineer this so the agent can tell the system to send it and we have a separate process that continues to try and send it until it completes successfully versus having the agent wait for the response. Regards, //SIGNED// Craig Carter, YC-02 Information Technology Manager, RSP -Original

Re: AREmial using MAPI protocol

2009-09-08 Thread Craig Carter
and Jordan mentioned MAPI over HTTPS, this may or may not help you. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Sunday, September 06, 2009 8:13

Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open

2009-09-01 Thread Craig Carter
MVP: Joe Desouza BMC: Doug Mueller //SIGNED// Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, August 31, 2009 7:16 AM To: arslist@ARSLIST.ORG Subject: ARSlist Awards 2008/09 MVP

Re: SSRS AR ODBC Compatibility

2009-07-29 Thread Craig Carter
it is less work and you don't need to perform all of the extra conversions within SQL, the report, or using functions/stored procedures. We did use the ARODBC driver initially and it did work. //SIGNED// Craig Carter Supervisor, IT Specialist, RSP -Original Message- From: Action Request

Question: List View Visibility in Midtier

2009-07-10 Thread Craig Carter
and don't want the results list (always one line) to be displayed. Midtier Version is 7.0.1 Patch 5 Do you need add a results list to the form to prevent the default one at the top from showing up or is this a bug in this patch level or? Regards, //SIGNED// Craig Carter Supervisor, IT Specialist, RSP

Re: Question: List View Visibility in Midtier - RESOLVED

2009-07-10 Thread Craig Carter
Thanks! I'd searched the archives already but didn't find this one. I thought it might require an extra results list field but I was hoping for an easier approach. The .js modification is something to consider. //SIGNED// Craig Carter Supervisor, IT Specialist, RSP -Original Message

Re: Fields on Mid Tier

2009-03-24 Thread Craig Carter
// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, March 24, 2009 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: Fields on Mid Tier ** Awesome! Thanks

Re: Email Engine Service question

2009-02-20 Thread Craig Carter
Engine..\Parameters Update the JVM Library parameter. Then drill down to your ..\AR System\AREmail\... installation folder and update the EmailStart.bat and EmailStop.bat files with the new path. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System

Re: Tomcat Settings for ARS 7.1

2009-02-17 Thread Craig Carter
We noticed the same thing with ServletExec-AS on Windows 2003 32-bit under IIS 6. When we tried to increase the max size beyond that, it wouldn't even start up properly. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList

Re: Tomcat Settings for ARS 7.1

2009-02-17 Thread Craig Carter
definition: ...\Program Files\Java\jdk1.5.0_17\bin\java -Xms512m -Xmx1536m -classpath //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, February 17

Q: Whitepapers

2009-01-29 Thread Craig Carter
the magic hand-signal to get you into the right place? //SIGNED// Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are

Resolved: Q: Whitepapers

2009-01-29 Thread Craig Carter
Thanks! I knew there was a special link and handshake... :o) //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 29, 2009 1:19 PM

ServletExec v6/License

2009-01-15 Thread Craig Carter
a couple of emails to New Atlanta asking about the license as well since their web site stated v5 users could get a free v6 license but I'm not sure that applies to the license included with the BMC/Remedy installation. //SIGNED// Craig Carter Software Engineer, RSP

Re: ServletExec v6/License

2009-01-15 Thread Craig Carter
// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 15, 2009 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: ServletExec v6/License Is there a BMC/Remedy

Q: Cluster/Failover/Load Balancer Recommendations

2008-12-16 Thread Craig Carter
RAID device. Primary motivation is to prevent downtime but also would like to ensure performance is maximized. Additionally, what are the ARS license ramifications to the different options? Any input is appreciated. Regards, //SIGNED// Craig Carter Software Engineer, RSP

Re: Cluster/Failover/Load Balancer Recommendations

2008-12-16 Thread Craig Carter
Thanks Chad--that is exactly what we're looking to do--go with a big SAN and possibly RAID 10. It's good to hear the license impact is not too crazy. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl

Re: Character Field Window

2008-11-26 Thread Craig Carter
. Regards and Happy Thanksgiving tomorrow for all U.S. admins... Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, November 25, 2008 8:48 AM To: arslist

Q: Character Field Window

2008-11-25 Thread Craig Carter
Does anyone know of a way via workflow to simulate a button-push on a character field to open the larger view window? For example; have an alternate button that when pushed, opens a character field window. ARS v7.0.1 P5 //SIGNED// Craig Carter Software Engineer, RSP

Re: Character Field Window

2008-11-25 Thread Craig Carter
Nope--already know about these. Basically, you have the expand button to the right of a character field and I want to push it via workflow so that the larger text window is displayed. The expand button process will be handled by a different button. //SIGNED// Craig Carter Software Engineer, RSP

Re: Results List Color change

2008-11-13 Thread Craig Carter
You set that in the form properties in Remedy Administrator: Open form--then form, current view, properties, results list color tab. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED

Re: Results List Color change

2008-11-13 Thread Craig Carter
You may need to select the correct view first (using the same menu option) before updating the colors. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gornto, Robert R Civ USAF

Q: Dialog Windows in Midtier

2008-10-17 Thread Craig Carter
if anyone has run into this before and has any recommendations of things to look for? //SIGNED// Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor

Re: Increasing Entry ID Length

2008-09-12 Thread Craig Carter
leading zeros, you could break those associations. I'm not sure if converting an existing fixed size to 0 is possible but it could be the magic bullet you are looking for. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList

Re: View Fields in Search Mode....

2008-09-12 Thread Craig Carter
. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Friday, September 12, 2008 11:09 AM To: arslist@ARSLIST.ORG Subject: View Fields in Search Mode ** View fields don't work

Re: View Fields in Search Mode....

2008-09-12 Thread Craig Carter
Can you do that with a PERFORM-ACTION-OPEN-URL instead? Do you want it basically to open your Email client with the address filled in? If so, I think that will open the associated mail client. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System

Re: View Fields in Search Mode....

2008-09-12 Thread Craig Carter
View fields show up in search mode but you have to set the value on open. You could probably just set the value on window open to the URL but it sounds like you really want to open the mail client. If so, just fire the AL you suggested below on window open or window loaded. Craig Carter

Re: Increasing Entry ID Length

2008-09-12 Thread Craig Carter
, I'd simply increase the field size and then perform a single SQL update to prefix the correct number of zeros to all of the existing ID values. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED

Re: OT- Question about Invitation to join BMC Elite

2008-09-11 Thread Craig Carter
Pyramid schemes are illegal... Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, September 11, 2008 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: OT- Question

Re: Arslist Awards, in peril of cancellation

2008-08-13 Thread Craig Carter
are not a high priority for most subscribers. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, August 12, 2008 6:16 PM To: arslist@ARSLIST.ORG Subject: ADM:Arslist

Re: Arslist Awards, in peril of cancellation

2008-08-13 Thread Craig Carter
Nobody said it was hard or complicated. It's not much of a tradition if people are simply picking a name and voting without any real knowledge of whether it is deserved? You just need to look at the current political situation to see how well that works out. -Original Message- From:

Re: Crystal reports in client = broken

2008-07-31 Thread Craig Carter
is the server name and Use Underscores checked. This is an individual system setting so may not be your problem but is worth checking. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William

Re: Date Field BC Check box

2008-07-18 Thread Craig Carter
it in place of their control. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, July 18, 2008 9:39 AM To: arslist@ARSLIST.ORG Subject: Date Field BC Check box ** Looking

Re: Baffling Email Problem

2008-07-10 Thread Craig Carter
search time when searching that form. Although I've selectively deleted groups of messages in the past (like bounced notifications back to agents), it's not been enough of a slowdown yet to automatically archive them. We're on v7.0.1P5 using SQL Server 2005 Enterprise. //SIGNED// Craig Carter

Re: Baffling Email Problem

2008-07-10 Thread Craig Carter
a decent system and database. Although it will take slightly longer for the query, the email engine has no problem keeping up and we poll every minute for new messages. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList

Re: Baffling Email Problem

2008-07-09 Thread Craig Carter
I believe there is an option on whether to retain a copy of the sent messages. Are you sure the email is not being sent and then the record is being deleted from the form? Craig Carter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm

Re: MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs)

2008-06-24 Thread Craig Carter
. (Service may suddenly be failing to start due to a password change, etc). Since implementing this, we've no longer had to baby-sit the service. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Workflow to delete records from AR System Email Messages

2008-06-11 Thread Craig Carter
Using Application-Delete-Entry $SCHEMA$ $1$ will work. $1$ is the core Request ID field and is the example usage shown in the v7 documentation and does work. You then just need to add your qualification to the Run IF statement. Craig Carter Software Engineer, RSP -Original Message

Re: Application-Delete-Query-Entry gives errors

2008-05-29 Thread Craig Carter
I believe you have to use the Request ID field with this command. Since you are not providing that, you get the entry error. Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Application-Delete-Query-Entry gives errors

2008-05-29 Thread Craig Carter
True-but as Fred mentioned, you are calling the full delete for every record. If you put the qualification in the Run If and delete them using request id and Application-Delete-Entry, it may solve your problem. Craig Carter Software Engineer, RSP From

Re: Application-Delete-Query-Entry gives errors

2008-05-29 Thread Craig Carter
this against other tables but there should be a way to handle this within the same table. It is interesting that it appears to work on all of your other servers though without any problem so perhaps there is something set up to handle this situation? Craig Carter Software Engineer, RSP

Q: Underlying Specifics - Data Connection

2008-05-01 Thread Craig Carter
Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: Q: Underlying Specifics - Data Connection

2008-05-01 Thread Craig Carter
having them clear their cache, cookies, forms, etc, and checking their Java settings and Objects. Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Thursday

Re: Q: Underlying Specifics - Data Connection

2008-05-01 Thread Craig Carter
on what settings to look at/tweak would be helpful. Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross) Sent: Thursday, May 01, 2008 7:33 AM To: arslist

Re: Q: Underlying Specifics - Data Connection

2008-05-01 Thread Craig Carter
Hi Axton, This is actually all https and the web site is anonymous access (standard IUSR account) so ServletExec should be available to any request. Wouldn't all requests to ServletExec come through using the standard https protocol? Craig Carter -Original Message- From: Action Request

Re: Underlying Specifics - Data Connection

2008-05-01 Thread Craig Carter
. The weird thing is this only happens to some of the people some of the time and works perfectly fine for others using the same exact workflow and forms (including me) which makes it real hard to nail down. Craig Carter From: Action Request System discussion

Re: ?*? Mid-Tier Redirect

2008-04-29 Thread Craig Carter
is correct. We have our Home Page disabled in the midtier but I've never noticed that making a difference in the past. Are you simply opening the form in submit mode or are you passing the eid parameter to a specific entry in query/modify mode? Are you passing the mode parameter? Craig Carter

Re: Configuring JSpell with Mid-Tier 7.0.1 Patch 6

2008-04-02 Thread Craig Carter
change the header code stored in the Remedy form, please share. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sumeetdas Sent: Tuesday, April 01, 2008 10:23 PM To: arslist@ARSLIST.ORG Subject

Q: RPC Bind Error (Search Menus Only)

2008-03-26 Thread Craig Carter
fields. It's also only doing this on one server and they work fine when accessed via Remedy User. I don't see any differences in the server configuration settings between this server and the other two running the same versions. ARS/Midtier V7.0.1 P5 SQL Server 2005 Craig Carter Software

Re: RPC Bind Error (Search Menus Only)

2008-03-26 Thread Craig Carter
for those menus. Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Wednesday, March 26, 2008 8:00 AM To: arslist@ARSLIST.ORG Subject: Re: RPC Bind Error (Search

Re: attachment pool limit

2008-03-20 Thread Craig Carter
Check the fields in the attachment pool. You may have a maximum size setting within the attachment pool. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon Sent: Thursday

Re: Read-Only fields in Mid-Tier do not indicate with the traditional silver field background like in the user tool

2008-03-18 Thread Craig Carter
update the radio, label, or span controls because we didn't like the effect but you can tinker with them to see what you prefer. //SIGNED// Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED

Re: SSIS and Large Fields, importing large fields issues

2008-03-18 Thread Craig Carter
while still being able to work around your problem and get the extra data fields prior to writing the data out. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday

Re: Splitting an AR 6.x system....

2008-02-22 Thread Craig Carter
to bring servers into sync. You should get an authentication error message in the log if you forget to do this because the Remedy server service will not be able to log into the SQL Server. //SIGNED// Craig Carter Software Engineer, RSP From: Action

Q: Semi-Colons and Email Addresses in v7.0.1P5?

2008-02-19 Thread Craig Carter
and change them to commas and they are sent but I would normally turn those off since we are on Exchange and commas are used in the names. Anyone else notice this? Windows Server 2003 Outlook 2003 ARS/Email Engine v7.0.1 P5 SQL Server 2005 //SIGNED// Craig Carter Software Engineer, RSP

Re: Semi-Colons and Email Addresses in v7.0.1P5?

2008-02-19 Thread Craig Carter
I just created one and sent it to two people (two in the TO field and two in the CC field both separated by semi-colons). I didn't get any error but only received one copy. Did you try sending anything from the CC field? Perhaps this is only a CC field problem... //SIGNED// Craig Carter

Re: Upgrade from 6.3 to 7.1

2008-02-14 Thread Craig Carter
will find the info. //SIGNED// Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, February 14, 2008 12:19 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade

Re: Email Engine Patch 006

2008-02-14 Thread Craig Carter
service password entered when you installed the Email Engine does not match the application service password in the database. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Craig Carter
should be supported regardless of the combination. We also have Help Desk v5.6 installed and have no reason to move to ITSM since our only need is for internal support of about 400 people. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion

Re: Worflow to do a Spellcheck via the Web?

2008-01-24 Thread Craig Carter
. //SIGNED// Craig Carter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Wednesday, January 23, 2008 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Worflow to do a Spellcheck via the Web? We

Re: Resolved: Server Configuration Recommendations

2008-01-16 Thread Craig Carter
There is a lot more performance tuning to do but it was amazing the difference this made. I was curious why SQL Server wasn't taking advantage of the extra memory on the system. All of this is explained in the SQL Server 2005 online help. Craig Carter -Original Message- From: Action

Re: Q: Server Configuration Recommendations

2008-01-16 Thread Craig Carter
Perhaps but page 19 of the performance tuning whitepaper recommends 3 times the number of processors for Fast and 5 times the processors for List (24 and 40). We could also have as many as 400 users and also some web users so this is intended to cover future growth. Craig Carter

Q: Email Engine and CPU Usage

2008-01-16 Thread Craig Carter
. Basically curious if this is normal behavior... Craig Carter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: Q: Email Engine and CPU Usage

2008-01-16 Thread Craig Carter
up but I wanted to ask. Currently have it running on private RPC and with the multiple threads option. Craig Carter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, January 16, 2008 10:28 AM

Re: To be, or not to be? ARS Ver. 7.1

2008-01-15 Thread Craig Carter
What is the problem you found with Migrator and has it been confirmed? We need to move to v7.1 ASAP but also use Migrator... Craig Carter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA Sent

Q: Server Configuration Recommendations

2008-01-15 Thread Craig Carter
the database? Is it reasonable to expect to only get 100 concurrent users (using the WUT) on a server of this size? Looking in the docs and whitepapers but any advice would be helpful since this is impacting us now. Craig Carter

Re: Server Configuration Recommendations

2008-01-15 Thread Craig Carter
Thanks Chad-that is my impression as well. There should be no reason we should be having these performance problems based on the server we just set up. We generate a lot of emails each day and have over 500K tickets but something else is obviously wrong. Craig Carter

Re: Server Configuration Recommendations

2008-01-15 Thread Craig Carter
midtier server in on another server. Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, January 15, 2008 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Server Configuration

Re: Server Configuration Recommendations

2008-01-15 Thread Craig Carter
Thanks Misi. I've already read the whitepaper and verified all the normal stuff and our network guys verified the connection should be 1GB so I'm leaning towards bad code at this point. I'll check out your guide and start digging through the logs. Craig Carter -Original Message- From

Re: Server Configuration Recommendations

2008-01-15 Thread Craig Carter
database activity. I'm getting tired of getting beat up by the users so I'm looking for any recommendations of things to look for. Good to hear from you, Craig Carter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Resolved: Server Configuration Recommendations

2008-01-15 Thread Craig Carter
Server 2005 on a Windows Server 32-bit version with more than 4GB, check this option out. Craig Carter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where

Q: Disabling Approval Server Assignment Engine

2008-01-11 Thread Craig Carter
and preventing it from starting back up will take care of that one and I'm wading through the documentation now but wanted to see if anyone could offer some advice. Windows Server 2003 ARS 7.0.1P5 SQL Server 2005 Craig Carter

Re: Q: Disabling Approval Server Assignment Engine

2008-01-11 Thread Craig Carter
Yep, I noticed a couple of them had # in front of them and figured that was one method but I wasn't sure if that would cover everything. Thanks for the replies... Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Q: Urgent - user_cache

2007-12-07 Thread Craig Carter
clear the table and then run the arreload command? Would like to finish these upgrades tomorrow but stuck trying to get this problem resolved. Any ideas/assistance would be appreciated since I didn't know this cache existed until about 2 hours ago... SQL Server 2000 ARS 6.3P12 Craig

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